Man vs machine: examining the three themes of service robotics in tourism and hospitali... - 0 views
-
There is a growing need in the tourism and hospitality literature to harmonise service robots and artificial intelligence’s
-
Service robotics and related tourism and hospitality research follow three basic themes: deployment, acceptance and ethical considerations.
- ...10 more annotations...
-
Royal Caribbean Cruises introduced robotic bartenders that mix two drinks per minute from an endless list of cocktail combinations
-
Service robots are currently perceived as at a disadvantage regarding executing emotionally complex tasks. Consequently, a well-trained human workforce still performs such tasks better
-
point out that service robots should not look too human, because if they do, people will expect them to act like real humans
-
Henn na Hotel in Japan, which is mainly staffed by robots. At the front desk, polyglot robots greet the guests and help them check in or out. A robot stores the guests’ luggage in their rooms, for which they do not need a key, since the hotel uses a face recognition system
-
Of these projected at-risk jobs, it is estimated that automation will put approximately 30% of service and sales workers’ jobs at risk. This risk is projected to triple from 10% in 2027 to 30% in 2037
-
the use of service robots and AI will be competed away in reasonably efficient markets and lead to an overall increase in consumer welfare. Increases in productivity, wealth and income due to AI and robotics should also stimulate the creation of new jobs