Skip to main content

Home/ Hospitality Technology/ Group items tagged verification

Rss Feed Group items tagged

vriverol

Hoteliers: Prioritize Digital Identity Verification in 2023 | Hospitality Technology - 0 views

  • In a digital age where travelers crave instant, one-tap experiences, no hotel can afford to isolate itself - and digital identity verification is a crucial cog in the mobile check-in experience.
  • Digital ID technology validates that an ID is authentic, further mitigating fraudulent activity and deterring bad actors. In addition to scanning their ID and providing biometric data, guests must take a photo of themselves which must fit specific criteria - including visible facial features and clarity of the image - which is then cross-verified for authenticity.
  • Digital identity verification eliminates the friction of another touchpoint in the guest journey, allowing travelers to bypass the front desk, check-in, and access their room key with a few taps on their device.
  • ...3 more annotations...
  • With the added encryption and authentication of digital ID verification, hotels can protect guests from malicious attempts at identity theft and ensure their own defense is in place to shield them from fraud.
  • Hotels have a legal obligation to keep paperwork of their guests on file. However, gathering details and scanning the ID of each guest is not only time-intensive, but also creates room for error. By integrating digital identity verification into the mobile check-in process, hoteliers can ease multiple pain points across their operations: first, by removing the need for front desk staff to check each guests’ ID against their profile; second, by automating what is a legal requirement.  
  • Mobile check-in and digital identity verification should perform the heavy lifting on mundane operational tasks - such as scanning IDs and handing out key cards - freeing up staff time to focus on other elements of the guest experience.  
  •  
    This article touches on the advantages of using biometric digital identity verification in hotels. Guests that have traveled a long way are going to be exhausted and irritated if they need to stand in a long check in line. Using digital identification can not only help speed up the check in process, but also make it more secure. Front desk workers will not have to worry about mixing up documents or mishandling the guest's sensitive information, and will also be freed up to focus on other tasks. This can also help the hotels avoid chargebacks or fraud, as they can prove the guest was there and the added encryption will help stop identity theft.
Panpan Xie

Technology Could Help Enhance Security At Hotels | By Suresh John - 0 views

  • In a day and age of increasing insecurities, it is time that we take proactive measures to protect our guests, our own selves, our industry and our world. Technology comes to the rescue, yet again.
  • There are simple ways in which each one of us can ensure that our surroundings are secure.
  • Upon entry into the property, it is vital that a guest’s baggage is scanned and the baggage count is added to his data for cross verification during the check-out,
  • ...9 more annotations...
  • Guest history modules
  • a special report
  • The House Keeping module
  • CCTV surveillance
  • The next step would be to have a stringent recruitment procedure in place.
  • In addition, all employees must be allowed access only into their areas of work.
  • an online central passport and ID card verification mechanism must be introduced,
  • A communication engine can be further used to send out pre-defined messages,
  • simple technology put to effective use,
  •  
    Terrorism attacks on international hotels have turned the industry's focus on security issues. No doubt about it, both government and hospitality entrepreneur pay more attentions on security after September 11, 2001. It is important for hotels enhance security by using technology. Hotels use Vehicle Management System to tab all vehicles entering the property. This VMS also can be tagged with the guest information, drivers' information and vehicle number. Hotel should use the guest history modules to store the information about every guest especially for those 'first time guest'. The information includes the copy of passport detail of the international guests, guests' flight detail, an emergency contact number and copy of photo registration cards. The house keeping module makes report of Sleep-out guest. This system can share the occupancy reports and nationality wise occupancy report automatically with local police. Also the incoming call can be tracked. Hotel should have a stringent recruitment procedure in place. Hotel can use biometric access to restrict employees only allowed access their working place. The gate-pass system, vehicle management system and biometric access control system ensure only authorized staff and vehicles are allowed into the property. The online central passport and ID card verification mechanism can automatically verify the document against data available with the security agencies. The communication engine can send message to stuff, supervisors, in house guests and authorized external security bodies about the emergency like suspicious guest, fake passport and so on. Effective use these technology can save the hotels from the worse that can happened.
  • ...1 more comment...
  •  
    Hospitality industry was affected by terror attacks. This article pointed out how new technology increased security in a property. For instance, having an able Vehicle Management System can keep a tab on all vehicles entering the property. This can also be tagged with your Guest History data, enabling tagging of vehicles with in-house guests. The Vehicle Management systems also have room for adding Driver and Vehicle number details to the database. Upon entry into the property, it is vital that a guest's baggage is scanned and the baggage count is added to his data for cross verification during the check-out, in order to ensure that no undesired material is left behind. Guest history modules in a property management system would also prompt for extra information to be noted for a first-time guest. On check-in, a photo registration card must be printed and handed over to the guest. The photo can be stored in the database and also compared with the central list of criminals / suspects identified by the authorities through an online module that should be made available to all the hotels by the central bodies. a biometric access control can be interfaced with the property management system, restricting a front office executive from entering into the Kitchen area. Also, only authorized supplier staff and vehicles must be allowed into the property.
  •  
    This article gives us some tips on how technology could help enhance security at hotels. By summary the article, we can find out that the technology can help enhance security at hotels in maintaining copy of passport or ID card of all guests, noting an emergency contact number always, storing data at an off-site location for easy access in case of mishap, installing a biometric access control system for in-house and supplier staff, scanning baggage and maintaining baggage count of each guest and cross-verify on check-out, and monitoring sleep-out guest report closely. By using these simple technology, hotels can save a lot, and make hotels secure.
  •  
    The hospitality industry is hassled by the terror attacks at luxury properties, so it is important to use technology to protect the guests. A Vehicle Management System can be used to keep watch on all vehicles entering the property. The property management system is used from check-in to check out to verify the baggage and guests. A stringent recruitment such as biometric access can prevent unauthorized staff or guests step into the specific area. Also, there is an online central passport and ID card verification can verify the guests' identification and give an alert on a fake ID or passport. All these measures can help to prevent worst things from happening.
anonymous

Biometric facial recognition payments and matching, security and identity verification ... - 0 views

  • NRF 2020 Retail’s Big Show is the world’s largest retail conference and expo currently taking place in New York City.
  • FaceFirst is introducing at NRF 2020 Retail’s Big Show in New York City a software development kit (SDK) that helps developers add biometric facial recognition and video analytics to security and identity verification products,
  • Companies such as retailers, hospitals, law enforcement and transportation centers already leverage FaceTrust facial recognition and video analytics for real time threats and to improve customer engagement.
  • ...3 more annotations...
  • Elo is introducing an updated unified architecture for points of sale and interactive retail solutions.
  • Hardware platforms with software applications and technologies are presented at the event by Kiosk Information Systems and its parent company Posiflex, including self-service ordering for quick service restaurant (QSR) ordering automation.
  • Kiosk will demonstrate digital signage models ranging from countertop to slim freestanding form factors with facial detection technology integrated with AI, and a loyalty platform to show how kiosk technology can be used for customer retention programs.
  •  
    Every year, NRF hosts a large retail conference in New York City to debut new technology for the new year. At the 2020 Retail's Big Show, some of the most innovative technology was displayed for all to see. Technology including: FaceFirst, Elo, and Kiosk.
asanc036

Reinventing Restaurant Experiences Through Facial Recognition - 0 views

  • Biometric technology
  • offers enhanced health and safety
  • personalizes the dining experience, offers a more efficient bill payment system, and increases patron loyalty
  • ...36 more annotations...
  • 1. Contactless payments
  • facial recognition technology reduces physical contact
  • makes the experience more efficient by instantly scanning a guest
  • 's face for verification and payment.
  • safest technology in identity verification, dramatically reducing the risk of payment fraud.
  • 2. Social distancing and capacity requirements
  • Facial recognition technology helps with social distancing and capacity measures by identifying the proximity between individuals
  • keeps track of the number of people in the store
  • 3. Customer loyalty programs and personalized dining experiences
  • allows restaurants to create personalized experiences for loyal customers, and encourage first-time guests to return.
  • recognized as VIPs,
  • weekly regular who likes his burger rare with no lettuce or tomato, thus increasing customer satisfaction
  • 4. Fast-food restaurant transformations
  • with facial recognition
  • customers
  • don’t need to remember a password or log into an app
  • FaceMe Health
  • turns these kiosks into interactive experiences by recognizing loyalty program members and presenting pe
  • ased on
  • Facial recognition
  • past orders
  • also being employed in drive-through lines
  • saving time
  • 5. Employee systems: access control, time and attendance clocks, and ordering terminals
  • Advanced technologies like FaceMe® can be installed at staff entrances to check body temperature and mask-wearing while accurately identifying employees
  • simplifies clocking-in/out
  • accurate login capabilities without the need for keys or cards.
  • FaceMe SDK
  • FaceMe
  • facial recognition engine
  • to create personalized and efficient customer experiences
  • FaceMe Security
  • It can also display body temperature (when connected to a thermal camera), identify opted-in VIP customers, clock-in/out employees, flag block-listed individuals, and send real-time alerts to security personne
  • software solution that performs facial recognition even if users are wearing a mask.
  • Facial recognition t
  • installed on a PC connected to a camera with thermal imaging capabilities.
  •  
    Biometric Technology is being implemented in restaurants offering better health and safety, personalised dining experiences and efficient payment methods. Restaurants are using facial recognition for the following: 1. Contactless payments - scanning customers' faces for safe payment verification. 2. Social distancing and capacity measures - helps identify proximity between individuals and tracks number of people inside a store. 3. Loyalty programs and personalized dining - opted-in diners are recognized as VIPs giving them personalized service and suggesting past preferences. 4. Fast-food restaurants - customers don't need to remember a password or long into an app. Facial recognition is being implemented in drive-through lines to save time. 5. Employee systems - technologies can check body temperature and accuracy of mask wearing, it also simplifies cocking in and out and gives them login access to the POS terminals.
kjeewan

Biometric Identification in Hotels and Casinos - 0 views

  • Biometric applications are particularly useful at the places where a lot of customers, members or visitors enters or exits a facility, or require identification or verification.
  • A hotel guard may not force guests to prove their identity, but what when there is a no guard and just a fingerprint scanner, where you need to put your finger to open the door?
  • Since hospitality employees are not expected to be too rigid, this part can be shouldered on biometric technology. Customer issues at hospitality outfits may sometimes be ego-driven, but showing ego to a machine is of no use and customers understand that.
  • ...9 more annotations...
  • On the other hand, hotel room access based on guest biometrics provides an integrated solution that is connected with the hotel management systems. Since there is no need to card, keys or any other form of possession, there is no fear of losing them or getting them stolen. Biometrically logged entry exit presents strong proof that only guest entered the room and no one else.
  • They can also be provided with access to assigned hotel facility in the package like pool or casino, which are also secured with a biometric access method like fingerprint recognition. The underlying system also keeps record of guest’s whereabouts and generate reports when needs, e.g. at the time of billing, checkout or audit.
  • Managing preferences of returning guests beforehand give them an idyllic experience and more business to the hotel in long run. This can be efficiently achieved with a hotel management system equipped with biometric ability. Preferences of a guest can be associated with their biometric identifiers, which are instantly fetched when they scan their biometrics in future check-ins and hotel staff can surprise them every time they visit.
  • A biometric powered check-in can give guest the experience they want and deserve. Registering their biometrics (for example, fingerprints) and enabling access to the room in the hotel management software will give them frictionless access to their room and concentrate on the next thing they want to do.
  • Biometrically secured entry / exit to a service / facility area will require guests or members to scan their fingerprint or face to enter the facility and will log the time spent in the facility area.
  • It also prevents any outsiders from using hotel facilities such as pool or casino that are reserved only for guests.
  • At the time of billing, a guest may insist on not availing a service that has actually been availed and forgotten. Biometric based entry and exit records present authentic proof of services availed.
  • biometrics is not just about customer convenience or security, it can be deployed for in-house applications like employee attendance, time tracking and to improve payroll efficiency. Keeping track of employee in and out timings brings in payroll transparency and managers can make sure that employees are being paid for the hours worked and not for breaks. It also curbs time theft and timesheet manipulation within an organization. Time theft and timesheet manipulation is a disastrous activity, in which an employee misinterprets amount of time she has put to complete an assignment or a project. When done on purpose, the time is spent in personal or other activities unrelated to the work and logged in payroll system, putting burden on company funds. A biometric based clock-in and out system can eliminate the possibility of timesheet fraud as employees have to be present to clock in or out time, they ask someone else to do it for them.
  • The biometric guest ID and preference tracking system facilitates keyless entry for guest rooms, eliminating the need for cards or keys. It facilitates automated check in fingerprints kiosks, whereby guests can check in with a simple touch of their finger. Billing becomes dramatically easy and reliable and customers can be reliably charged with biometrically authenticated logs of their entry and exit to facility area.
  •  
    I decided to do further research on Biometrics software in hospitality because we use it at the Four Seasons where I work in the Residences department. Biometrics is a technology that scans your fingerprint and grants you access to areas designated by management. This is useful in residences and hotels because as an owner or guests, only you will have access to your apartment or room. The article mentioned how as technology evolves, there is a debate as to whether guests will want to give their fingerprint. Too much security could be seen as a nuisance but too little security puts guests at risk. Having a Biometrics system in place at a hotel ensures that only hotel guests are patrolling the property or floors with rooms. Another interesting aspect is using Biometrics to remember returning guest preferences such as floor height, food choices, allergies, etc. This system could be put into place at check-in so that right away the front desk knows the guest is returning and can be made aware of their past preferences. Benefits of Biometrics mentioned in the article is not having to deal with room key cards, added security on property, seamless check-ins as well as even paying for items on property. A guest might not even need to take their credit card around because they can just use their fingerprint to pay at the pool, gift shop, etc. Behind the scenes, Biometrics is important as well. A hotel can use Biometrics to track employee attendance, clocking out for meals and to ensure only employees are accessing closed off areas of the property.
  •  
    Biometrics can be used by companies for employees to clock in and clock out to ensure timesheet accuracy. It can be used by companies as a security measure so that guests are where they are permitted to be. It can be used for easy check in and billing and payment verification if there are issues. Biometrics can also be used as a way to collect guest information for example their preferences.
Shiyuan Peng

Secure iPad POS for Restaurants - 0 views

  • Secure iPad POS for Restaurants
  • Revel Systems
  • has joined forces with Network Intercept to create a new, leading-edge iPad POS system.
  • ...2 more annotations...
  • one of the most secure restaurant POS providers on the market.
  • uses verification and encrypts all data and payment information from end to end.
  •  
    Revel Systems has joined forces with Network Intercept to create a new iPad POS system. It will make Revel Systems one of the most secure restaurant POS providers on the market. Because keeping the customers' credit card information safe is the top priority of Revel Systems, they have a passion to create the software which can provide the highest level of protection by using verification and encrypting all data and payment information from end to end.
anonymous

Merlin launches RCI Property Management System interface - 0 views

  • Merlin Software has started 2013 ahead of the game with the launch of an RCI interface that streamlines processes for affiliates.
  • Merlin customers that are RCI affiliates are now able to access: • Real time deposit verifications with little or no manual processes • Inbound guest lists automatically entered in to the Merlin system • Inbound guest reservations automatically booked • Timesaving in assigning units for inbound guests, and • Improved check-in process for resorts.
  •  
    Merlin Software has launched a new property management system software for Vacation Ownership. The software uses RCI interface and is one of the first to use the RCI interface for PMS. RCI launched Deposit Simplification Interface in 2012, which linked its system to an external property management system. Merlin Software is one of the first companies to use this link in a PMS. Users of Merlin's newest software can make deposits, which will be automatically validated and deposited into the cloud based software. I think this is an interesting software development in the PMS world. The ability for real time deposit verification makes the customers life easier because they will know if their deposit went through or not. I feel the system is easier since much of it is automatic and can help save time because inbound guest lists and reservations will enter the system in real time. This is a system many people can take advantage of from resorts to multi-site complexes. It makes vacation ownership easier for individuals.
  •  
    This article is about Merlin Software's newest addition, Merlin Software for Vacation Ownership. This property management software is ideal for everything from single site resorts to multi-site developments. It's also the first cloud-based software served on demand. It's accessibility allows users to access the service through any internet connection."Our team worked incredibly hard on this project because we understood the huge benefits it can bring to our clients who are RCI affiliates," said Mike Pnematicatos, chief architect at Merlin Software. I think that Merlin Software for Vacation Ownership will prove to be very beneficial for the hospitality industry. The ability to have a cloud-based service will allow for seamless remote access for management. In addition, the software will streamline the process of placing new products in the marketplace and creating appropriate marketing packages.
Sarah Black

Protect your business by keeping data secure | Product Watch content from Nation's Rest... - 0 views

  •  
    This article discusses the importance of restaurants protecting their systems and data from a security breach. This is a major issue for the food and beverage industry. According to a data security research and investigation firm, "the food and beverage industry accounted for 57% of all data breaches it investigated last year." This finding was a 44% increase from the previous year. Author Barbara King notes important risk management measures for owners and managers. Using strong passwords and non-identifying network web names are simple preventative measures. A few more include firewalls and installation of antivirus software. These must be kept updated to be effective, though.  Another preventative measure she discusses is logging all remote access and utilizing two forms of user verification for access points which are considered higher risk. Still other measures include segmenting the network cardholder data environment so it will not be a target. Finally, one of the most important security measures is complying with PCI DSS. This is essential for protecting payment data from customers and securing networks. This standard also gives important guidelines for proper handling of such data. In the end, these are all things we must do to keep and protect a loyal customer base.
Hanlu Hu

GREEN INITIATIVES - 0 views

shared by Hanlu Hu on 09 Feb 13 - No Cached
  •  
    This article list some examples of how Las Vegas is "going green". In recent years, Las Vegas resorts have turned their attention and focused their efforts on becoming more environmentally conscious. From energy efficiency and water conservation to recycling and implementing greener practices, Las Vegas is doing its part to contribute to the sustainability of the planet. Several Las Vegas projects have even achieved LEED (Leadership in Energy and Environmental Design) certification by the U.S. Green Building Council. The process includes independent, third-party verification that a development's design, construction and performance meet accepted high standards for environmentally responsible, sustainable development.
tashaemunnings

Why the Adoption of Biometrics Will Rise - TheStreet - 0 views

  • Biometrics allows for automated check-in and re-check-in at any venue
  • The adoption of using consumer fingerprints or their faces instead of tickets comes with its risks.
  • "Biometrics is a double-edged sword when it comes to security," he said. "On the one hand, it’s a better and more reliable way to secure your identity or account, rather than having to remember a password and passwords get hacked all the time. Even two-factor authentication is proving to be much more vulnerable than many people thought."
  • ...7 more annotations...
  • Another concern is that biometrics could also contain information about your health and genetics.
  • "The good news is that biometric data theft still has only a limited real-world potential, since it’s not easy to spoof somebody’s biometrics, although it is possible
  • comes
  • Several hospitality venues have already started using facial recognition, including cruise ships
  • Some cruise ships take a photo of passengers at embarkation and that data is used from contact tracing to selling consumers photos they appear in and ensuring everyone disembarks at the end of the journey.
  • "Hotels likewise have experimented, with Marriott planning to eventually use facial recognition across all their properties."
  • "This is easier and more cost effective than other forms of authentication, it allows for greater efficiencies and it’s better at preventing fraud,
  •  
    Using biometrics to allow people access to events and keep track of their whereabouts is becoming more and more common across several industries including hospitality. Although seemingly helpful and more efficient that regular tickets or keys, there also seem to be concerns about the security. However, many believe that although these concerns exist, the use of biometrics is one of the safest verification routes currently.
cbespinel

HandKey® II Biometric Hand Geometry Reader by Ingersoll-Rand Security Technol... - 0 views

  • The Schlage HandKey-2 uses hand geometry to identify each user. Adding and deleting users is easy and the system can be expanded to support more users as your needs grow. Supports multiple credentials, including proximity, magnetic stripe, bar code, iClass and MIFARE. Field-installable Ethernet module. Outdoor enclosures available. Field-upgradeable and expandable memory options to support from 512 to 240,000 users. Three user-definable outputs to connect other devices like audible or silent alarms, door locks or lighting systems. Specially formulated antimicrobial coating on the platen inhibits the growth of bacteria, mold and mildew, limiting the spread of germs. Coating lasts for the life of the product. Blue hand outline on the platen facilitates easy enrollment and reduces errors during verification.
  •  
    The Schlage HandKey-2 has many possibilities in the hospitality industry, guests will not be hesitant since fingerprints are not recorded or used as an identifier. It also has the advantage of having an antimicrobial coating on the contact surface which will limit the spread of germs. It can be a great advantage to hotels since it will eliminate completely the use of key cards. This technology can be costly, there is no telling whether it is here to stay.
thutc009

Police are interested in ear verification software - 0 views

https://www.wired.com/2016/03/biometrics-coming-along-serious-security-concerns/

Software Technology business

started by thutc009 on 16 Jan 17 no follow-up yet
Zhenzi LV

Hotel Bel-Air Selects InvoTech's GIMS™ Uniform System and SAMS™ Security Syst... - 0 views

  •  
    In today's world of heightened sensitivity to security, the hospitality industry finds itself at the front line of this conflict. The biggest concern for the management of any hotel is to provide robust security to its guests, ensuring that their entire stay will be peaceful and problem free. To achieve this goal, hotels deploy a very structured and professional security policy. It ensures safety of its guests, staff and the estate. With changing security threat scenarios, there is a need to revisit existing measures and enhance the system where necessary. The BHMS system takes the security and ease of hotel management to new levels. The system revolves around a core biometric verification system which, when deployed in any hotel provides best in class security and ease of management in all departments. When a guest arrives at the front desk to check-in as part of the check-in process the guest is required to register his biometric fingerprint data with the check-in system. This data is automatically mapped against his room number and the room lock is updated accordingly. in some countries, hotels have to keep identity records and/or biometric records of all guests who stay or have stayed with them. These records are a great help to law enforcement agencies in case of need. To access the room, a guest is required to authenticate identity by placing finger on the biometric door lock. Only on successful authentication can a guest enter the room. This reduces a lot of burden on security systems as unauthorized access of the room and instances of theft are greatly decreased. This also eliminates the need to have any kind of keys to be issued to the guests.
Marcia Brown-Kelly

Kronos Software - Business Guides & Articles - Business.com - 0 views

  •  
    At the company I work for we, are getting ready to implement the Kronos Time and Attendance and HRIS system. Having worked with Kronos time clocks for a while, I can attest to the reliability of this product. Although Kronos targets small to midsize companies, it also provides enterprise solution to larger companies. Some of the applications within the HRIS system include strong HR and payroll interface, time and attendance management, employee data management, employees benefits administration, training and career development. The benefits of Kronois HRIS system includes reduction in labor cost in HR, proper maintenance and tracking of employees activities and the ability to get reports that can greatly assist with company and government compliance. Kronos comes with very practical user friendly training and set up application. The support offered by Kronos implementation team from my experience is great. Two of the major products offered by Kronos include the workforce central offering all the application mentioned above and the Kronos Iseries offing analytical capabilities. Kronos time clocks are used by many companies, but many other time clocks also interfaces the Kronos payroll system. For example the hand punch 4000 clock which uses 3D imagery verification eliminating the need for time cards.
natalieemmanuel

Mobile payments go beyond mainstream » Telecoms.com - 0 views

  • For the end user, having the ability to conduct payments on mobile is extremely convenient. For businesses and financial institutions, the convenience and security of mobile payments can bring new revenue sources via e-commerce, and enhance customer loyalty through programs that leverage consumers’ mobile data
  • The hospitality industry has been quick to embrace mobile payment technology as operators seek industry-tailored mobile solutions that improve efficiency, boost profitability and increase guest satisfaction. Case in point: Gaylord Hotels’  poolside ordering and payment uses an iPod Touch, featuring mobile POS software and an attachment that allows the server to scan, collect payment and print a receipt from anywhere, so guests never have to leave their cabana
  • The future of mobile payments offers unrivalled opportunity for businesses, but ensuring its security is vital to maintain consumers’ trust. End users expect secure access to services from any device. With application security growing increasingly threatened, fraud prevention in this area is top priority. Ultimately, non-intrusive clientless verification of fraud activity helps both businesses and consumers
  •  
    The growing trend of using mobile payment technology could lead to many opportunities for businesses and consumers alike. The hospitality industry is looking towards mobile payments as a way to make transactions more efficient and profitable for both the business and their customers. Hotels such as the Gaylord Hotel are now using mobile payment methods poolside. By using an iPod Touch, the hotel staff is able to collect payment and even print a receipt from their mobile POS system. This option to use the mobile payment system is a great convenience for their guests as they don't even have to leave their poolside cabana. Not only are hotels starting to use this technology to collect payments but major retailers have also begun to use this technology as well. Retailers such as Target and Walmart have teamed with Merchant Customer Exchange to develop an app that allows their customers to pay for their goods by using their smartphone at the store's register. With this growing technology also comes some concern of security. Businesses are being urged to consider the importance of fraud protection as they begin to use mobile payment. If businesses choose to use a mobile payment app or POS they must follow the proper procedures to ensure the security of their software. The benefits of this growing technology could be great for both businesses and their customers.
apembert1920

OpenTable integrates with Aloha POS systems, ramps up mobile payments - Inside Scoop SF - 0 views

  • OpenTable is joining forces with NCR’s Aloha, an equally ubiquitous, and equally entrenched, point-of-sale system. The two companies will now merge their services, allowing payments through the OpenTable mobile app
    • apembert1920
       
      As of 2015 OpenTable POS has partnered with Aloha to expand mobile payment availability. With this new partnership customers who make reservations through opentable are now able to also attach a credit card to their account and pay their check right through the open table app on their device. This is good for both customers and restaurants. Customers are now able to leave when they are ready which improves their satisfaction and overall dining experience. It also gives customers control of their check since they will be able to view it throughout their meal. The downside to this partnership is that the reservation must be made with Opentable and I'm not sure if there is a way for the restaurant to verify if the customer did actually pay. Without a verification process, customers could walk out without paying, resulting in a loss of revenue for the establishment.
imontenegro

Huddle House restaurant chain announces breach of POS system | ZDNet - 0 views

  •  
    Criminals compromised a third-party point of sale (POS) vendor's data system and utilized the vendor's assistance tools to gain remote access-and the ability to deploy malware-to some Huddle House corporate and franchisee POS systems," Huddle House said in a security alert listed on its front page.
  • ...1 more comment...
  •  
    Because the company has not finished its investigation, it currently doesn't know which locations had their POS systems compromised by hackers. Huddle House has asked all customers who used their credit or debit cards at any of its 341 locations between August 1, 2017, and February 1, 2019 (the date of the breach disclosure) to review their transaction history for any suspicious transactions.
  •  
    Huddle House said the malware deployed on its POS system was designed to collect data such as cardholder name, credit/debit card number, expiration date, cardholder verification value, and service code.
  •  
    Recently Huddle House's POS system was hacked by someone and it revealed thousands of customers debit and/or credit cards information. Hackers were able to take advantage of the software in the POS system by adding malware to different corporate and franchisee locations. Huddle House released a statement to customers to be aware of their credit card/debit accounts to make sure there's no suspicious activity. It's too early to tell if this security breach will affect pre-existing and new customers. Huddle House will need to implement a security software patch, or consider changing its POS systems.
kakaboshi

Council Post: New Pay Trends: How Today's Workforce Is Reshaping Payroll - 0 views

  • It’s been over 40 years since direct deposit was introduced, arguably the last major development in the payroll world. It’s amazing to think that, with the speed of technological innovation these days, you have to go so far back to find the most recent payroll innovation that had such a significant impact on both employees and employers.
  • technology has infiltrated the payroll landscape in recent years, innovating time reporting and flexibility in pay. Payroll is also being forced to adapt to a workforce comprised heavily of two types of employees: those who require immediate income, and millennials and Generation Z workers.
  • Paycards According to a 2017 FDIC national survey, 25.2% of U.S. households are “unbanked” or “underbanked.” Those who are “unbanked” do not have any traditional banking relationship (i.e., a checking or savings account), while those who are “underbanked” have a financial institution account but also obtain services from providers outside the banking system.
  • ...13 more annotations...
  • 78% of Americans who are living paycheck to paycheck and who are financially unprepared for an unexpected expense. They are often hourly employees in service-based industries, such as health care, hospitality, quick service restaurants, retail or nursing.
  • To combat this, many companies are implementing artificial intelligence (AI) for predictive timekeeping, rapid detection of irregularities, and even “smart” time verification based on video feeds and facial recognition. 
  • Research by Aite Group shows the use of paycards is expected to increase through 2022. For employers, these cards, backed by Visa or MasterCard, can provide benefits such as reduced payroll processing costs and the ability to move to fully electronic payment mechanisms.
  • Artificial Intelligence For Time Management
  • Workers increasingly expect employers to be okay with them working on a personal device, rather than a work-issued system. This adds a level of complexity for companies trying to verify payroll hours. Fraud and forgetfulness can lead to inaccurate records and added overhead.
  • Direct deposit of earnings for unbanked and underbanked populations isn’t a viable option, which has made the rise in the use of paycards (debit cards to which an employee’s wages are transferred) an increasingly popular alternative.
  • Payroll Platforms
  • Fragmented systems and data have always plagued the fintech industry, but payroll platforms are helping address these problems. They are making seamless integration a reality and combining features in a single platform. Having a fully integrated system provides a single set of data and a flow that reduces complexity, facilitates changes and ensures consistency across all system components. 
  • Daily Pay
  • A daily pay benefit lets workers track and access their earned wages prior to their next payday.
  • Provides the flexibility to transfer earned wages to paycards (or other payment platforms). • Incentivizes employees to perform accurate and efficient time reporting, as employees can see their available balance increase at the end of each shift. • Integrates with other payroll platforms, providing “plug-and-play” functionality.
  • Challenges Ahead
  • All of these new technologies will face skepticism about whether they can deliver on their promises. In some cases, these technologies will have to win over decision makers who are reluctant to change their ways.
  •  
    This is an interesting article that describes some of the new technology being implemented to improve how employees are getting paid based on the current workforce's spending habits. These include the ability to be paid by debit cards, ability to be paid daily and have the flexibility to move the money around, AI intelligence to keep track of the employees' work hours on their own devices, and integration of many payroll functions into one platform. With so much technological advancement, it seems that payroll management is one that is still behind with many companies still working with the old clock in and out method which is time consuming.
yyr997

7 Hospitality Tech Trends For Hotels | HERE Mobility Blog - 1 views

  • A survey made by Oracle Hospitality amongst hotel guests in the U.S, showed that 64% of guests consider extremely important for hotels to improve their guest experience by investing in hospitality technology.
  • The key pattern of every technology-based service should be to enhance the guest experience through offering convenience.
  • Guests can check in remotely through their smartphone, significantly saving time for the concierge
  • ...16 more annotations...
  • NFC improves how consumers pay, transfer files or connect to other devices. For instance, with this technology, guests can use their smartphone as a smart room key or to pay for various services. 
  • Recognition technology This is a new level in check-in identity verification.
  • Moreover, the app can collect useful information such as type of request, usage frequency or even popular menu items for management to leverage on this information to improve their guest service. 
  • Hotels need to work harder to match guests expectations, and one way to do this is to incorporate advanced technologies like AI and IoT-based applications.
  • The technological revolution has increased customer's expectations with an emphasis on the search for convenience. 
  • There are several innovations changing the way hotels serve their guests. Hotels leverage technologies such as artificial intelligence and application development to offer their guests an array of possibilities, from automated check ins, to controlling room temperature, ordering room service, booking a spa session from the mobile app, and even booking a ride.
  • Smart hotels
  • Automated check-in and check out
  • Chatbots
  • Smart concierge and mobility solutions
  • Near-field communication (NFC) technology
  • Recognition technology
  • Blockchain and cryptocurrency
  • A branded app
  • Mobile check-In
  • Online reputation
  •  
    This article goes over the recent trends that the Hospitality Industry has been adapting to in the past few months. It goes over the importance of Hotels taking the extra time to get to know what will make a specific guests experience that much more enjoyable by paying attention to details of past stays, and making things more convenient and accessible. These goals can be reached by keeping up with technology trends such as Apps giving guests easy and quick access to Check-in and paying for things throughout the hotel.
  •  
    Its great to see that AI is one of the trends listed. A lot of problems can be automated using AI. Moreover, it can personalize the experience for the customer. In general I think technology should not also offer convenience to a customer but personalization as well!
Maria Zuniga

Hyatt Hotels discovers card data breach at 41 properties - 0 views

  • it had discovered unauthorized access to payment card information at certain Hyatt-managed locations worldwide
  • Hyatt said the incident affected payment card information, such as, cardholder name, card number, expiration date and internal verification code, from cards manually entered or swiped at the front desk of certain Hyatt-managed locations
  • cyber security team discovered signs of the unauthorized access in July and launched an internal investigation, completed on Thursday, that resolved the issue and took steps to prevent this from happening in the future.
  •  
    This article is very interesting because it shows that the accounting in hospitality industry is never safe. It is crucial to have POS system that are secure as well as having managers that are on top of their duties. The article stated that a total of 41 properties were affected by this and that it hasn't been the first time. This is a call to action for Hyatt as well as other hotels to be more aware of their money.
1 - 20 of 37 Next ›
Showing 20 items per page