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The article discusses the various applications of cloud computing in the hospitality and hotel industry. It focuses on the use of cloud servers in property management and includes several benefits such as scalability due to the seasonal nature of demands, ease of connectivity, better accessibility and reduction to IT and infrastructure costs. The article also shows how cloud computing helps hotels transform the guest experience. Various categories of cloud-based apps have been discussed as well including marketing, booking appointments, POS transactions, and managing reservations and events. The article concludes by cautioning hoteliers to partner with the right cloud service provider as it is necessary to align the business objectives with the service offering of a particular provider and ensure synergy.

Poker and casino type events are a great target for crime. As the need to secure not only the safety of guests grow, but the protection of a venue and its assets, venues like the Merit Royal Hotel and Casino are constantly upping their game to ensure venue and life safety.

This article focused on cybersecurity in hotel casinos. They mention how casinos seem to be a target for a lot of cyber attackers because they tend to not invest as they should on protecting themselves. Casinos hold a TON of financial data; customer info., bank info., and credit card info. I enjoyed the article because they even went as far as giving a few casinos a "security score" in how well/bad they are in staying secure.

The article discusses the benefits of using POS software in hotels and how POS software can improve revenue generation over time. Some of the key benefits discussed include ease of processing payments, better management of inventory, opportunities to upsell and market different products, improved employee management and more analytical insights. The article further highlights a POS system's ability to integrate with the hotel PMS to further increase efficiency. Current and future trends have also been covered.

This article shares opportunities for the introduction of augmented reality in the hospitality setting. These modernized methods will allow hospitality properties to stand out from competitors. Guests will also have an improved experience with this technology in place.

Hospitality Marketing is a vital part of promoting your hotel, restaurant, theme park, resort, etc. To continue to gain more customers or keep the ones you currently have you will need to consider implementing some of these marketing strategies. There are six hospitality marketing strategies outlined in this article so look and see which one is right for your business. They include experiential marketing, personalization marketing, influencer marketing, video marketing, content marketing, and remarketing.

The (BYOC) or Bring your own carrier telecom option talked about in this article that a lot of hotels are adapting seems to be a great way to bring additional customer service to your guests. This allows the hotel to customize technology to what the guest likes and needs.

With many POS systems updating, some companies need to upgrade the POS system to speed the customer process for their restaurants. Toast created a mobile dining solution where customers are allowed to order their food and process payments right from their mobile device. With added features, there is more possibility for restaurant owners to build guest loyalty and increase employee wages.

Cloud kitchen utilizing technology to create a whole new market

This article reviews advantages and disadvantages of tech advances: tech can replace human workers but this often leads to customer dissatisfaction. Tech is constantly advancing so companies need to stay competitive. The "ripple effect" means tech advances affect other fields where disruption is often rarely anticipated (his example is driver-less cars leading to less business for drive through restaurants).

Highlights: 1) Computers are used extensively by lodging managers and their assistants to keep track of guests' bills, reservations, room assignments, meetings, and special events. In addition, computers are used to order food, beverages, and supplies, as well as to prepare reports for hotel owners and top-level managers. 2) As for front desk, these computers have an intricate soft ware called the Property Managemen System (PMS) to do all the check ins, guest accounting, and etc. 3) In the restaurant, lounge, or bar is a new computer entirely called a Point of Sale System (POS). This will collaborate with a PMS to bill guests for a meal and etc, but can also be used as a cash register. 4) The computer in the sales office, which software is most likely DelPhi which is a booking terminal. 5) Nowadays hotel without a computer is like a bank without a vault. 6) The PMS may interface with central reservation system(CRS) and revenue or yield management system.

This article talks about the various types of computer systems in the hospitality industry, as well as their usage and benefits. Most of the common computer systems in the hospitality industry are PMS, POS, CRS, and DelPhi. A computer systems may be link to another to ensure streamline process. For example, the POS system at a hotel's restaurant can be linked to the PMS system at the front desk. That way, the guest's restaurant bill can be directly charge to his/her folio. Most of the large hotels do use computer systems. As the author mentioned, "a hotel without a computer is like a bank without a vault." In my opinion, hotels will not be able to deliver exemplary guest service without inventing in computer systems in today's competitive market.

On this article we would learned about how the robotics started to integrate into the hospitality industry. How slowly the technology became part of a human activity and the effect on the guest of Hotels especially in Asia.

Robotics in the hospitality and tourism industry has been a topic for years now, but we are actually starting to see it come to life. The reason for having robotics in the hospitality industry is because it provides a better guest experience. Robotics help save time with checking in and out of hotels, creating more satisfied guests/customers. With robotics and artificial intelligence, guest will have a greater experience with personalization in which robotics can assist in. Robotics will continue to be prevalent in the hospitality industry as it continues to greatly impact guest experiences.

AI continues to evolve in fast food locations. McDonalds is piloting voice recognition systems in their drive thrus hoping to hit their 95% accuracy benchmark before deciding whether to roll this out to 14,000 McDonalds locations. The technology is improving ordering processing on average by 20 seconds per order and could reduce human labor hours by 9 hours per day.

PCI compliance, what is it, how to make sure you are compliant, why do we care?

AR is closer than you think! The Marriott Moxy brand is launching a limited-time AR experience at select hotels. QR codes, avatars, and holographs!