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smend120

Advantages Of Cloud Computing For Hotel Industry - 5 views

    • abroo041
       
      This article is discussing the benefits of using cloud computing in the hospitality industry, specifically, in hotels. With all cloud computing, the biggest overall benefit is that users no longer have to stress over attempting to maintain their data on their own. This article also goes into detail on how cloud computing can cut costs, improve guest experiences, promote direct booking, and allow industry professionals to work remotely.
  • Now, businesses don’t have to burden themselves by storing data in traditional in-house servers; rather, they can opt for a cloud service that would store their data in secured data centres.
  • Infrastructure as a service (IaaS), Software as a service (SaaS), and platform as a service (PaaS)
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  • By making use of cloud computing, as a hotelier, you pay only for what you demand. It specifies that your upfront costs are kept low as you are only paying for the computing power and cloud storage which your hotel actually needs.
  • The need for hardware overload in your hotel is brought down, because of which your electricity bills are also reduced by a huge margin.
  • also shortens the project time resulting in costs cutting and higher productivity.
  • An added advantage of cloud computing is that it frees your staff from their otherwise fixed terminals and lets them work independently and even more efficiently.
  • increased in the speed at which the guests access the products and services, thus only creating seamless hotel experiences for them.
  • Also, one of the major benefits is the real-time update — it makes the process much smoother and cheaper, and saves a lot of time.
  • However, when you put your hotel process and management on the cloud, it provides you with the flexibility to access it and work on it from any part of the world — all you need is a steady internet connection and a smart device (a laptop, or a computer, or mobile phone or tablet.)
  • When it comes to the benefits of cloud computing in the hospitality industry, the list includes enhanced guest experiences, massive reduction in costs, faster services and their seamless access, software and service security, and more flexibility.
  • cloud computing has transformed businesses
  • hospitality industry, cloud computing has done wonders
  • reshaped the structure of the industry
  • from increasing operational efficiency to lowering the management costs.
  • better guest experience and increase the revenue of the property.
  • ringing down costs like energy, hardware and operations
  • increasing inclination towards the use of cloud computing in the hospitality industry, they don’t need to always rely on travel agents all the time
  • hotel check-ins can be done from smartphones or tablets
  • cloud computing has transformed businesses
  • cloud-based services are now replacing the old and traditional systems at all levels. Infrastructure as a service (IaaS), Software as a service (SaaS), and platform as a service (PaaS) have all become the first choice of cloud computing services for many hospitality businesses. And they are all charged up with the amazing benefits of cloud computing.
  • Over the past few years, cloud computing has transformed businesses from across the world, irrespective of their industry. Today, the demand anytime, anywhere access has skyrocketed, and cloud computing is delivering just that — all you need is an internet connection with good bandwidth.
  • businesses don’t have to burden themselves by storing data in traditional in-house servers; rather, they can opt for a cloud service that would store their data in secured data centres.
  • There are several benefits of using the cloud and they have helped several hotels across the world to strengthen up their business — from increasing operational efficiency to lowering the management costs.
  • Advantages Of Cloud Computing For Hotel Industry
  • In the hospitality industry, Cloud Computing is a mixture of PaaS, SaaS and IaaS. It operates on the model of Use, Builds, and Migrate.
  • By making use of cloud computing, as a hotelier, you pay only for what you demand. It specifies that your upfront costs are kept low as you are only paying for the computing power and cloud storage which your hotel actually needs.
  • Hoteliers Can Cut Huge Business Costs With Cloud Computing
  • cloud computing can benefit hoteliers by bringing down costs like energy, hardware and operations. The need for hardware overload in your hotel is brought down, because of which your electricity bills are also reduced by a huge margin. Cloud computing in the hospitality industry also shortens the project time resulting in costs cutting and higher productivity. Hence, if you shift your software services to the cloud, your hotel business would witness a significant number of opportunities.
  • Cloud Computing Leads To Improved & Enhanced Guest Experiences
  • The two main purposes of an efficient and effective hotel PMS are: offer the hotel staff the best set of management tools assist you to ensure the top-notch guest experience
  • An added advantage of cloud computing is that it frees your staff from their otherwise fixed terminals and lets them work independently and even more efficiently.
  • Being on the cloud also means that hotel check-ins can be done from smartphones or tablets and not only through the hotel front desk.
  • Direct Bookings Are Made Easy With Cloud Computing
  • There was a time when hotels used to payout huge commissions for bookings to the online as well as offline travel agencies. However, with the increasing inclination towards the use of cloud computing in the hospitality industry, they don’t need to always rely on travel agents all the time. Hotels can upgrade their hotel website with cloud-powered services such as web booking engine that can be integrated to the hotel PMS. Also, one of the major benefits is the real-time update — it makes the process much smoother and cheaper, and saves a lot of time.
  • Cloud Computing In Hospitality Industry Makes Working Remotely Possible When you as a hotelier is not present in the property, managing the operations gets a little tougher. However, when you put your hotel process and management on the cloud, it provides you with the flexibility to access it and work on it from any part of the world — all you need is a steady internet connection and a smart device (a laptop, or a computer, or mobile phone or tablet.)
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    Cloud computing makes sense to work business in a cloud setting. The article states that Cloud computing has "transformed businesses" throughout the world. We learned that a disadvantage of Cloud is the dependence of Internet connection. With Cloud computing, you can share and store data. This can be a better way to run business. We have learned that Cloud computing is more scalable, secure, and reliable. Cloud computing cost less, and you can pay for what you need. Cloud you can customize what you need, to your specific needs. The article even mentions it "lowers management costs." Unlike unintended PMS, which can require maintenance, and be highly costly. We discussed in our video lecture from this past week, how hotel check-ins are being done from smart phones- as this article includes. This is beneficial for enhancing guest experience, and increasing the speed of check-ins. Travel agents have their own way of how they conduct themselves, their business, and the services he or she provides. However, the article shows how with Cloud computing, you would not need to depend on travel agents. Furthermore, Cloud computing can increase sales and revenue for a hotel property. Cloud computing is replacing traditional PMS system's and have a multitude of benefits.
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    Hoteliers today are joining in on the trend of the use of cloud computing. Some benefits of cloud computing include the increase of operational efficiency, lowering management costs since the hotelier only pays for what they demand. Energy costs and hardware operation costs are also decreased. It allows for hotel check ins to be done via smart phones and tablets and not just at the front desk upon arrival, and it also allows for hotels to not have to rely on travel agents all the time for bookings which saves them having to pay commission to travel companies.
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    No matter the industry, cloud computing has changed organizations all around the world in recent years. Today's need for access at any time and from any location has soared, and cloud computing is supplying it. All you want is a reliable internet connection. Businesses might choose a cloud service that would store their data in safe data centers rather than burdening themselves with traditional in-house servers to store data. At all levels, cloud-based services are now taking the place of outdated and conventional technologies. Many hospitality firms now use cloud computing services offered by infrastructure as a service (IaaS), software as a service (SaaS), and platform as a service (PaaS). And they are all fired up with the incredible benefits of cloud computing. Cloud computing can benefit hoteliers by driving down costs like energy, hardware, and operations. Your hotel's requirement for hardware overload is decreased, which significantly lowers your electricity costs. The hotel sector uses cloud computing to speed up projects, which reduces costs and increases efficiency. An efficient and effective hotel PMS will help you to ensure that your guests receive a first-rate experience and will provide the hotel employees with the best set of management capabilities. Another benefit of cloud computing is that it frees your personnel from stationary terminals, allowing them to work more independently and productively. Due to the cloud, guests may now check in at hotels using their smartphones or tablets as well as the front desk. Working remotely is possible thanks to cloud computing in the hospitality sector. Managing the business becomes a little more challenging when you, the hotelier, are not on the premises. However, putting your hotel management and operations in the cloud gives you the flexibility to access and operate on them from any location in the world.
nsola015

The role of biometric recognition technologies in shaping the future of travel | Biomet... - 1 views

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    The international travel industry depends on safe and efficient border and immigration controls. Innovative technologies can help to increase efficiency and address security challenges. Some airlines, such as Emirates and AirAsia, as well as some airports around the world, are already investing in seamless biometric technologies, such as facial recognition. These kinds of biometric identification and 'no-touch' technologies deliver seamless and frictionless experiences for travellers crossing by air, land, and sea. Using biometrics to automate processes can improve traffic flows and service delivery overall, but it is not yet known how easily and quickly these new technologies will be adapted.
georgemacintyre

The Demand for Contactless Technology is Here - and Here To Stay | By Jasmine Seliga - 0 views

  • While hospitality technology is my passion, a pre-pandemic snapshot of our industry proves that adoption was on the slower side
  • Serving guests is the heart of our industry, and there are risks with automating processes that could potentially disrupt the seamless guest experience we have worked so hard to establish.
  • I am seeing an evolution of hospitality like I've never seen before, and it seems it is here to stay.
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  • Our industry has been uncharacteristically receptive to new development and technology since the onset of the pandemic.
  • We are seeing the need for automated solutions to support staff in a way we never have before.
  • We must start looking to invest our dollars in a solution that handles everything from booking and contactless check-in, seamless guest communication all the way to business intelligence t ools that track the guest experience.
  • What should you be looking for if you haven't adopted an integrated solution already? Your system should give guests options to personalize and take control of their experience with online reservations, mobile check-in and check-out, self-service kiosks, communication through a guest portal, and support for online and mobile payments. The more convenient self-service options you can provide, the greater your guest satisfaction will be.
  • Be open to the agility of a product that can do more than take a reservation and check a guest in. And most of all, stay engaged. Stay engaged in what's going on in and around our industry.
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    The Hospitality industry has been somewhat hesitant to adapt to new technologies. This may be the case of hospitality companies being scared to go away from what we consider good customer service. The pandemic helped to jumpstart the hospitality industry into accepting new forms of technology. Technology is on the rise in the hospitality industry and is only going to continue to be more and more prevalent.
lflor087

Advantages Of Cloud Computing For Hotel Industry - Hotelogix - 0 views

  • businesses don’t have to burden themselves by storing data in traditional in-house servers
  • they can opt for a cloud service that would store their data in secured data centres.
  • Not only the big hotel chains but today, even independent and small hotels have strong management tools within their reach. There are several benefits of using the cloud and they have helped several hotels across the world to strengthen up their business — from increasing operational efficiency to lowering the management costs.
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  • cloud-based services are now replacing the old and traditional systems at all levels. Infrastructure as a service (IaaS), Software as a service (SaaS), and platform as a service (PaaS) have all become the first choice of cloud computing services for many hospitality businesses. And they are all charged up with the amazing benefits of cloud computing.
  • By making use of cloud computing, as a hotelier, you pay only for what you demand. It specifies that your upfront costs are kept low as you are only paying for the computing power and cloud storage which your hotel actually needs.
  • Hoteliers Can Cut Huge Business Costs With Cloud Computing
  • it is the first and foremost thing which you should implement in your hotel business. Why? Because it will help you to bring the cost down by a significant percentage.
  • some of the major benefits of cloud computing in the hospitality industry
  • Cloud computing in the hospitality industry also shortens the project time resulting in costs cutting and higher productivity
  • cloud computing can benefit hoteliers by bringing down costs like energy, hardware and operations.
  • In the hospitality industry, Cloud Computing is a mixture of PaaS, SaaS and IaaS. It operates on the model of Use, Builds, and Migrate.
  • Cloud Computing Leads To Improved & Enhanced Guest Experiences
  • The two main purposes of an efficient and effective hotel PMS are: offer the hotel staff the best set of management tools assist you to ensure the top-notch guest experience
  • An added advantage of cloud computing is that it frees your staff from their otherwise fixed terminals and lets them work independently and even more efficiently. Being on the cloud also means that hotel check-ins can be done from smartphones or tablets and not only through the hotel front desk. That’s not all, other benefits of moving to the cloud include increased in the speed at which the guests access the products and services, thus only creating seamless hotel experiences for them.
  • Direct Bookings Are Made Easy With Cloud Computing
  • Hotels can upgrade their hotel website with cloud-powered services such as web booking engine that can be integrated to the hotel PMS. Also, one of the major benefits is the real-time update — it makes the process much smoother and cheaper, and saves a lot of time. Now, hoteliers can focus more on the aspects that would better guest experience and increase the revenue of the property.
  • Cloud Computing In Hospitality Industry Makes Working Remotely Possible
  • when you put your hotel process and management on the cloud, it provides you with the flexibility to access it and work on it from any part of the world — all you need is a steady internet connection and a smart device (a laptop, or a computer, or mobile phone or tablet.)
  • Outlook
  • When it comes to the benefits of cloud computing in the hospitality industry, the list includes enhanced guest experiences, massive reduction in costs, faster services and their seamless access, software and service security, and more flexibility.
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    This article talks about some of the advantages that cloud computing offers hotels and their guests. Cloud computing saves money for hotels. Is easier, more efficient, and more cost effective.
yuzhu li

Station Casinos Bolsters Service Levels for Meetings and Events with Deployment of Pass... - 0 views

  • Its live event dashboards give planners access to real-time event information
  • email alerts can be set to automatically notify planners and resort staff when critical event milestones are reached,
  • y lets planners link their preferred registration system to an event's customizable booking website, which makes for a seamless registration and hotel reservation process.
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    To gain a competitive advantage in Vegas, Station Casinos set up a new platform calls GourpMAX for profession and occasional meeting planners. The added ease of use helps planners maximize bookings by accelerating their booking pace, increasing reservations within contracted group blocks and mitigating attrition risk. 28GroupMAX even helps planners with the very granular details of event planning by giving them an easy way to capture individual guest information, such as meal preferences, arrival and departure times, RSVP details and more.
Gaby Belardo

2012 HR Technology Forecast - 3 views

This article summarizes the predicted trends of human resource technology in companies and businesses, such as the hospitality field. Within the article, it is clear that mobile devices and cloud s...

Yao Chi

Cloud Property Management System [Hotel PMS] by WebRezPro™ - 0 views

  • A Cloud-Based Property Management System Open your doors to the Internet™ with WebRezPro, a powerful and affordable Cloud-based Property Management System. In addition to traditional hotel PMS features such as integrated accounting, GDS connectivity and multiple system interfaces, WebRezPro offers several advantages available only in a Web-based property management system. CLOUD PMS ADVANTAGES Simplicity WebRezPro operates over the Internet, eliminating many of the hassles and costs associated with a traditional PMS. Affordability While traditional hotel management software can cost thousands of dollars to setup and maintain, WebRezPro is available for just $5/month/room (min $60/month) and with minimal upfront costs. Integrated Web Reservations As an integrated and seamless online reservation system, there is no need to allocate separate room inventory for Web bookings. Anywhere Access WebRezPro is accessible to satellite offices and remotely-located personnel. You determine who has access to the PMS and from where. Data Security Your reservation and accounting data is automatically stored (and backed-up) in a secure computer facility complete with redundant Internet connections, 24-hour monitoring and diesel-powered electrical back-up.
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    This is a web page that I found in an IT company' s web site. This company design Cloud-based Property Management System (PMS). Their product can help the manager manage their business in a simple and ecnomic way. In this page you will know the advance of this new PMS system when comparing the troditional PMS system. In addition there are several advantages of cloud-based PMS system.
Diya ZHAO

Resistant to the inevitable: How technology is changing the restaurant industry - The N... - 0 views

  • Between the arrival of mobile devices on the table, online reservations, social media, and new payment methods, technology has infiltrated the food and restaurant industry like never before. Some of the advances will serve to improve the experience — both for the industry and for the patron.
  •  According to a recent article in the USA Today, restaurants in San Francisco, Atlanta, Boston, Chicago, and in other parts of the United States are starting to allow patrons to use iPads to place their orders. While this may be a welcome sign for the industry as a whole (which, according to the piece, has been flat due to the economic downturn since 2007), it might not work out so well for the servers who are displaced by a tablet.
  • Payroll is one of the largest controllable expenses in the industry, and keeping it as low as possible can have a huge impact on a restaurant’s bottom line.
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  • Besides replacing menus (and possibly those who take your order from them), tablets have the potential to help hosts deal with incoming patrons who may have reservations.
  • But the use of mobile devices isn’t limited to the serving side of things. They can be used to track inventory, regular checklists, and can go so far as to be used in a similar way we use in our own home kitchens – as a way to help out new kitchen workers get a handle on the restaurant’s menu items.
  • Social networking sites have played a huge role in shaping the views of society on a myriad of issues, and they are also playing a role in shaping people’s opinions of dining establishments. With Foursquare, customers can leave their thoughts on a restaurant
  • The transaction was seamless and didn’t seem at all out of place considering the environment I was in. I mean, I didn’t even think about the notion of having Square in a food and restaurant setting, and here it was.
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    This article is about the new technology trends in restaurants around the US. The article shows how large cities like Chicago and New York are not only using tablets to have customers place orders, but are also using APPS. 
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    Technology has never been more intuitive than it is today, and it's only getting better. It allows restaurant patrons to find restaurants, rate them, and decide where they want to spend their hard-earned money when they go out to eat. It allows restaurant owners to be more efficient and effective in the areas they feel can be streamlined by hardware and software. But if used in the wrong place and at the wrong time, it can do a restaurant great harm - as it can with any industry.
Dongyun Oh

Sarasota Seafood Restaurant Goes Mobile with New Ordering App - 0 views

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    Duval's New World Café, rated the "#1 Seafood Restaurant" in Sarasota, Florida by OpenTable diners, recently became the very first install to incorporate Future POS Mobile Ordering for fast and easy order entry via an app. Duval's uOrder App, installed by Future POS, Inc., offers restaurant patrons the convenience of placing orders directly from their smartphone. Unlike other mobile ordering apps on the marketplace, the uOrder™ App allows customers to control their dining experience from start to finish. Upon opening the app, the customer can choose to "Order To Go" or to "Eat At Duval's/Table." When the latter option is selected, the user is presented with a QR code that is then scanned by the host or hostess. From that point on, the entire dining process lies in the hands of the customer, eliminating all unnecessary order and payment delays. In addition to enhanced efficiency, the app also offers quick access to previously ordered items, configurable order types and a customizable information page for advertising. Customers can simply visit their smartphone's app store, search for the uOrder™ App and complete the free download. To develop the app, the Future POS team worked with Corona SDK, a robust and reliable mobile development framework with cross-platform capabilities. The app is skin-able to the restaurant's unique logo and color scheme, allowing restaurateurs to create a personalized product that is unique to their business. When someone orders via the app, the order is sent directly to the store's kitchen and receipt printers, allowing direct and seamless integration into the restaurant's operations.
Xiaoqing Zhang

BENEFIT - 0 views

  • Technology has been a key driver of growth for the hospitality sector over the last decade. New technologies for jobs like real-time inventory access, seamless exchange of operational information and collation of key performance data, have transformed the hotel and restaurant business. And the biggest positive from this process has been the enhanced customer experience, leading to higher loyalty. Thus, technology has increased profits for restaurants and hotels, and also helped in reining in costs on a long-term basis by reducing manpower and improving the quality of service.
  • Key technologies used Currently the most popular technologies being used are accounting systems for back office needs and the Internet, along with POS solutions for front office solutions. These systems are found in over 90 per cent of the establishments in the industry.   K Ramakrishnan, president, Marketing, Café Coffee Day, says “The two key technologies we use are POS for our café operations and ‘SAP IS Retail’ for the back-end warehouse supply chain requirements. Besides, our Cafés are Wi-Fi enabled. We also use Facebook and Twitter to understand and listen to what our consumers have to  say. It serves as an excellent tool to receive reviews on what we do and how we can make the café space more fun and exciting. We use these inputs to refresh our menu, look and overall feel,” he adds.
  • Touch screen POS: Point of sale systems now have a touch screen  display to allow cashiers and servers to input orders. It automatically sends the order to the kitchen without the need for a call or a manual dining ticket. The latest POSs can even send separate dining tickets for different food preparations, for an order. Stock and time clock management: These two components can be directly integrated in the latest POS terminals, allowing employees to clock in and out of any POS. The central computer keeps tab of the hours worked. It also allows computers to keep track of food and dry stock, based on the orders that are coming back through the POS system. It alerts the server, if a particular ingredient is out of stock. Technology also helps accurately measure the exact amount that goes into a fryer basket or in portions/ servings. This helps in maintaining the same standards each time an order is placed. Modern financial control tools allow managers to make balance sheets, statements of cash flow and income. There are advanced softwares available, which help the management get a clear view of the finances involved in the day-to-day running of the restaurant. Future technologies Many new technologies are also knocking at the door of the Indian hospitality industry. Internationally, these tools are already in use to improve efficiency. For instance, client server technologies (CST) offer great advantages to mid and large sized multi-property hospitality chains. They allow owners to effectively integrate disparate systems like multiple computer platforms or software, accumulated over the years. They simplify report generation and MIS (management information system) support, making these functions more efficient. Players that are in expansion mode and are trying to overhaul their IT infrastructure can use these solutions to reduce their IT costs and improve staff productivity. Software as a service (SaaS) or pay as-you-go services (where software such as ERP solutions are made available on demand over the Internet and users are required to pay a monthly rental based on the time and nature of use) have also emerged as another cost effective way of handling data and processes over the Internet. Here, companies can reap big dividends by effectively cutting down on their system maintenance costs. Green technology is another option, players can look at. It helps improve sustainability in areas like energy efficiency through the use of solar power for cooking or water heating. Solid waste management, plastic and paper recycling machines, rain water harvesting, and water efficient technologies, are other green technologies. If deployed in earnest, restaurants and hotels can reap long term benefits,besides scoring high on environment friendliness and brand image improvement, among customers.
asweet28

Web 3.0: The Third Generation Web is Coming - 0 views

shared by asweet28 on 17 Jun 13 - Cached
  • This cycle will continue for five to ten years, and will result in making the Web more connected, more open, and more intelligent. It will transform the Web from a network of separately siloed applications and content repositories to a more seamless and interoperable whole.
  • I would also add to this definition another trend that has been a major factor in Web 2.0 — the emergence of the mobile Internet and mobile devices (including camera phones) as a major new platform driving the adoption and growth of the Web, particularly outside of the United States.
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    This article talks about some of the differences about web 2.0 and web 3.0. This article mainly points out the positive outcomes of web 3.0 and some of its origins. I chose this article especially because of the diagram which I found to be very interesting.
Marcos Oliveira

| Renaissance ClubSport Hotel Reduces HVAC Energy Costs by 35%Pelican Wireless Systems - 0 views

  • HVAC energy consumption drives over 60% of most hotel energy bills each month
  • Renaissance Hotel discovered that by implementing Pelican Wireless Systems wireless HVAC Energy Management solution, they could substantially reduce energy consumption, decrease their monthly energy bill, and at the same time increase their overall customer satisfaction.
  • previous room configuration had basic thermostats installed in the rooms which were left running even when the rooms had no checked in guests.  They also had no way to monitor the health of their existing HVAC units, and their facilities department was being called upon by the front desk regularly to resolve guest complaints about uncomfortable room temperatures
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  • Renaissance property is made up of six floors with 175 hotel rooms; it also includes a conference center totaling 4000sf, and an 85,000sf full service spa and workout facility
  • In order to successfully achieve the Renaissance goal of reducing energy costs without compromising guest satisfaction, Pelican needed to implement a cost effective energy management and data monitoring solution that provided accurate, real-time data that Renaissance could easily access themselves
  • Pelican’s wireless solution included exchanging their old thermostats with 226 of Pelican’s wireless intelligent Internet Programmable Thermostats, one Wireless Gateway for seamless communication between the Thermostats and the Cloud based servers, and one Pelican Property Management Interface to enable communication to Renaissance’s Property Management System
  • installation took only two installers three days to complete at an active hotel that is rarely under 100% occupancy.
  • Pelican’s solution takes advantage of two easily measured conditions found at hotels; Occupancy Rate and Average Nights Stay
  • Business hotels in the US typically see an average of 1.6 hotel nights per stay.  This means that as much as 50% of the time hotel rooms are vacant during the daytime.
  • Pelican’s simple, but intuitive technology interfaces to both your Hotel’s Property Management System and to the Internet to access the Pelican Site Manager
  • Initial setup is done via an easy to understand graphical user interface accessible on any Web Browser. Our Cloud Based servers allow you to access your resources and have control of your information from anywhere you have an Internet connection.
  • allows your authorized staff to have central control via a Web Browser from any Smartphone, iPad or Tablet with Internet connectivity.
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    In an effort to cut expenses the Renaissance Club Sport Hotel installed the Pelican Wireless HVAC Thermostat. This saved them $41,160 a year on energy related costs giving them an ROI of 8.5 months. Through research presented by Pelican Wireless it was discovered that HVAC energy consumption drives over 60% of most hotel energy bills each month. The Renaissance Hotel discovered that by implementing the Pelican Wireless technology they could save substantially each month on energy costs. The previous room configuration had basic thermostats installed in the rooms which were left running even when the rooms had no checked in guests. They also had no way to monitor the health of their existing HVAC units and their facilities department was being called upon by the front desk to regularly check the AC. Installation took only 3 days with 2 installers in a sold out hotel consisting of 175 hotel rooms, conference center, spa and workout facility. Pelican's technology interfaces with the Hotel's PMS and to the internet to access the Pelican Site Manager. Initial setup is done via an easy to understand graphical user interface accessible on any Web Browser. Cloud based servers allow access to resources and have control of information from anywhere there is an internet connection.
Amy Sena

Tablet Tech Moves Staff From Behind Desk | Products | Hospitality Magazine (HT) - 0 views

  • NORTHWIND’s Xpress Check-In app lets properties use iPads and other tablet devices for personalized mobile check-in and check-out services with seamless remote access to the Maestro Property Management Suite. NORTHWIND combined its industry experience with the latest iPad application advances to supercharge guest service and optimize revenue and productivity.
  • Personalized upsell and room-change capability with real-time availability access
  • Credit card payment capture with PCI compliant processing
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  • Xpress Check-In registers entire groups from meeting rooms and conference spaces
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    Northwind launched its Maestro iPad Xpress Check-In App at HITEC 2012. The system offers personalized mobile check in and check out with remote access. The system is able to perform all the functions of a wired terminal anywhere a wireless signal can be found. It offers personalized up sell and room changes as well as credit card payments which are PCI compliant. The app can also check in large groups who are attending a conference or a tour group.
Grant Beck

10 E-Commerce Predictions For 2013 - Forbes - 0 views

  • Consumers
  • Consumers
  • people are spending, and continuing to spend, more and more online.
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  • brick-and-mortar retailers scramble to keep pace with a digitally driven world.
  • consumers are demanding optimized and personalized sites
  • Companies that don’t test won’t get anywhere near providing the best online experiences for their audience.
  • B-to-B sites
  • expect to see more of the general information they share online used by companies.
  • a completely seamless e-commerce experience no matter where they are—at their desktops, on their smartphones and tablets, or on social pages and sites—is a must-have.
  • brands getting a handle on big data to deliver to customers more targeted offers across all channels in real time.
  • brands using social data to personalize experiences on their websites, as well as applying testing and personalization to their own Facebook pages.
  • Because consumers are climbing on board with personalization, they should expect
  • are likely to use testing and personalization to create well-optimized and targeted sites based on user behaviors.
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    This brief article is taken from Forbes and in it Paul Dunay offers 10 Predictions (or expectations in some cases) for the year in e-commerce. It has been seen that e-commerce has grown year to year, specifically on Cyber Monday which shows people are spending more online. The predictions range from consumer expectations to the use of personal data collected by companies. In my opinion the predictions are very straight forward and almost assumed in today's technological world in regards to customer expectations. The prediction of companies using data they have collected to help improve their e-commerce experience is very intriguing however, and suprising that this is not common practice already. It will be very interesting to see if & how these predicitions develop, especially with social media and the use of personal data. Overall it's an interesting article and provokes some good thought on e-commerce.
Dandan Mao

INDRA brings hospitality ERP to U.S. | Hotel Management - 0 views

  • Indra’s Travel Management Suite services all the business needs of a hotel chain or management company in one system, hosted in the cloud or on-premise. The system is modular and each module is also available individually as a stand-alone entity.
  • Minimizing the number of different systems that hoteliers have to deal with onsite and replacing them with a seamless, uniform tool for all of their needs paves the way to higher levels of guest service and much more efficient operations. After all, accessing accurate guest information from all parts of the operation in real time and from a single database is what the lodging industry has been aspiring to for some time, and there’s a strong demand from CIOs to reduce the number of inter-system interfaces they’ve been struggling with for years.
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    "Indra's Travel Management Suite services all the business needs of a hotel chain or management company in one system, hosted in the cloud or on-premise. The system is modular and each module is also available individually as a stand-alone entity."
anonymous

Merlin launches RCI Property Management System interface - 0 views

  • Merlin Software has started 2013 ahead of the game with the launch of an RCI interface that streamlines processes for affiliates.
  • Merlin customers that are RCI affiliates are now able to access: • Real time deposit verifications with little or no manual processes • Inbound guest lists automatically entered in to the Merlin system • Inbound guest reservations automatically booked • Timesaving in assigning units for inbound guests, and • Improved check-in process for resorts.
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    Merlin Software has launched a new property management system software for Vacation Ownership. The software uses RCI interface and is one of the first to use the RCI interface for PMS. RCI launched Deposit Simplification Interface in 2012, which linked its system to an external property management system. Merlin Software is one of the first companies to use this link in a PMS. Users of Merlin's newest software can make deposits, which will be automatically validated and deposited into the cloud based software. I think this is an interesting software development in the PMS world. The ability for real time deposit verification makes the customers life easier because they will know if their deposit went through or not. I feel the system is easier since much of it is automatic and can help save time because inbound guest lists and reservations will enter the system in real time. This is a system many people can take advantage of from resorts to multi-site complexes. It makes vacation ownership easier for individuals.
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    This article is about Merlin Software's newest addition, Merlin Software for Vacation Ownership. This property management software is ideal for everything from single site resorts to multi-site developments. It's also the first cloud-based software served on demand. It's accessibility allows users to access the service through any internet connection."Our team worked incredibly hard on this project because we understood the huge benefits it can bring to our clients who are RCI affiliates," said Mike Pnematicatos, chief architect at Merlin Software. I think that Merlin Software for Vacation Ownership will prove to be very beneficial for the hospitality industry. The ability to have a cloud-based service will allow for seamless remote access for management. In addition, the software will streamline the process of placing new products in the marketplace and creating appropriate marketing packages.
TIAN LIU

New App Creates a Network of Brands and Concierge Expertise on iPads | Products | Hospi... - 0 views

  • More than 100,000 users have experienced the app to select wine and food pairings. In the initial project, a Personal Sommelier was delivered on an iPad that can help consumers expertly explore wine and food pairings even before they dine at a restaurant. The results were positive for large brands and independent operators alike.
  • Promotion through the Apple App Store – more than 2 billion apps are downloaded every month, making a mobile app strategy more important than an Internet advertising strategy. Uptown gives mid and high tier brands superior access to this exploding distribution channel.   Cloud based back-end which enables world-wide seamless updates of new brands and content.
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    Mobile users are not just playing Angry Birds or checking the local weather, 38% have used their mobile devices to plan a trip and 60% of respondents said they have downloaded travel apps on their mobile devices, according to a TripAdvisor survey. While travelling, 62% of travelers said they use their mobile devices to research restaurants. 51% check their flight status and 46% research attraction, 28% have checked in to a restaurant, hotel or attraction using their mobile device while on a trip, according to TripAdvisor. (travelmole, May 2011). A research conducted by PhoCusWright shows that 75% of frequent business travelers (those making at least five trips a year) are smartphone owners. About half of frequent leisure travelers have smartphones. There's more than enough evidence for the hospitality industry to use mobile apps, and some hotels have already started and are successfully doing it.
anonymous

MICROS First to Integrate and Implement Isis SmartTapTM Mobile Commerce Application in ... - 0 views

  • The seamless two-way integration of Isis SmartTap into the cloud-based MICROS Simphony POS platform offers restaurant operators the opportunity to engage patrons and build customer loyalty with cutting-edge payment options
  • Using intelligent processing, existing loyalty, offers, and promotional programs can be mobilized by utilizing the Isis Mobile Wallet™ without the need for further infrastructure from the restaurateur, providing restaurant patrons’ access on-the-go
  • ARAMARK Business and Industry is excited to pioneer this new method of accepting payments, coupons, and loyalty offerings,
  • ...1 more annotation...
  •  “We welcome integrations that drive additional business for our restaurant customers, and are pleased to be the first POS software provider to integrate Isis SmartTap, allowing for a contactless environment by the restaurant patron.”
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    MICROS Systems Inc., an IT provider for the hospitality and retail industries, recently announced that they will be integrating  Isis SmartT ap Mobile into their POS platform. Isis SmartT ap allows customers to tap their smartphone on the POS and redeem offers, make purchases and present loyalty cards. ARAMARK restaurants are the first to use this technology. I think this is a good idea especially for restaurant patrons because they will no longer have to carry around their loyalty cards or coupons sent to them through email or mail because this information would all be integrated.  The Isis SmartT ap seems practical for restaurants who already have MICROS Systems, Inc. POS because it is a simple download or update with no additional machinery.
amacias9

hospitalityPulse debuts integrated product suite for mobile check in and room assignment - 1 views

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    In addition to the HospitalityPulse's popular roomPulse and PulseLink room assignment solutions, hospitalityPulse will unveil new tools that will transform traditional transactions into guest interactions by enabling front-desk agents to focus more closely on their guests. With the new enhancements being implemented by HospitalityPulse, front-desk agents are able to focus more of their attention on their guests and less on trying to find them a room. These new tools not only give you the optimal room for the guest in front of you, but also takes a look at the bigger picture ensuring that guests coming in days from now will not be jeopardized by the upgrade being given to your current guest. The PulseQueue is an excellent tool which assists in monitoring rooms becoming available for the guest that have completed their mobile check-in process. The PulseLink popup window has also been added directly to hotel's PMS systems for easier access during check-ins. The new tools that have been presented are not only going to make the mobile check-in process seamless, but also continue the growth of guest satisfaction.
Leann Taylor

Denihan Hospitality Group Selects Telkonet's EcoSmart Energy Management Solution for Fi... - 1 views

  • "Our unique approach to guest satisfaction requires a state-of-the-art solution that offers nothing less than Telkonet's commitment to ensure room comfort with its dynamic energy management technology."
  • Telkonet can provide and install any combination of intelligent thermostats, occupancy sensors, door contacts, and plug load control devices. All products can be networked to enhance energy efficiency and provide remote monitoring capability.
  • While there are many reasons for this success, key factors include the system's ability to generate compelling financial returns, which include energy savings averaging over 30%, and extending equipment life by a similar amount. The in-room technology enhances the guest experience with an aesthetically pleasing and seamless application of technology to reduce energy use without compromising comfort.
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    The Denihan Hospitality Group incorporates Telkonet's EcoSmart energy system to create more comfort for their guests during their stay at 5 of their hotels in New York. The system has an ability to monitor certain aspects of a room to conserve energy and enhance it when needed for its customers. This EcoSmart system saves an average 30% on energy and extends equipment life which is a plus for hotel businesses.
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