Hotel Security: Preserving Hospitality While Protecting Guests | Allied Universal - 0 views
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How can hoteliers ensure that their property provides as secure an environment as possible, while maintaining friendly customer service?
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“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
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A single act of crime on your property could diminish your brand.
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This article emphasizes the importance of security in any hotel. "It takes 20 years to build a reputation and five minutes to ruin it." This quote stuck to me as you can spend all your life working on a brand, for it to be destroyed due to a lack of safety measures. When going to a hotel, or traveling in general, a guests main concern is their safety. However, too many safety measures can actually have an adverse effect on guests, making them wonder why there are so many safety measures and if they are actually safe in this hotel. For example, going through a metal detector in an airport is accepted to be normal, however, if a hotel had such, I am sure this would have most of the guests feeling unsure about staying in the hotel. Too much security and you are deemed as unsafe, and too little security can ruin your brand if something were to happen, therefore, a good balance of security is necessary. Some security measures in this article are: key card access, evergreen background screening, after-hours access, assessing local crime statistics, security officers must be properly trained to welcome and protect, and emergency response plans must be practiced.