Hotel Security: Preserving Hospitality While Protecting Guests | Allied Universal - 0 views
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How can hoteliers ensure that their property provides as secure an environment as possible, while maintaining friendly customer service?
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“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
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Hotels need to partner with an experienced physical security provider, and ensure that the entire staff understands the need to keep security top of mind - always.
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Maintain security-minded customer service Review key card access Establish evergreen background screening protocol Control after-hours access Assess location and local crime statistics Train security officers to welcome and protect Bolster public/private initiatives Maintain emergency response plans Commit to ongoing training
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The open environment fostered by hotels is welcoming to guests and visitors but, unfortunately, also creates vulnerabilities that must be addressed. Ensuring that all public spaces are continually monitored by staff and security personnel is crucial in maintaining a hospitable environment.
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This article emphasizes the importance of security in any hotel. "It takes 20 years to build a reputation and five minutes to ruin it." This quote stuck to me as you can spend all your life working on a brand, for it to be destroyed due to a lack of safety measures. When going to a hotel, or traveling in general, a guests main concern is their safety. However, too many safety measures can actually have an adverse effect on guests, making them wonder why there are so many safety measures and if they are actually safe in this hotel. For example, going through a metal detector in an airport is accepted to be normal, however, if a hotel had such, I am sure this would have most of the guests feeling unsure about staying in the hotel. Too much security and you are deemed as unsafe, and too little security can ruin your brand if something were to happen, therefore, a good balance of security is necessary. Some security measures in this article are: key card access, evergreen background screening, after-hours access, assessing local crime statistics, security officers must be properly trained to welcome and protect, and emergency response plans must be practiced.