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lwu014

Start Here >>> The Pros and Cons of Cloud Computing | California's Top IT Company - 0 views

www.alvareztg.com/os-and-cons-of-cloud-computing

Cloud Computing

shared by lwu014 on 10 Sep 20 - No Cached
  • The Pros and Cons of Cloud Computing
  • Today, the internet is one of the biggest drivers of growth for most businesses.
  • Cloud computing has become an essential part of most businesses. No matter the kind of business you have, a certain cloud type can work for you.
  • ...21 more annotations...
  • Lower Costs for Businesses.
  • It means that the company does not have to purchase any local servers that can eat away into the profitability of the business. Things such as maintenance can have a huge cost implication for any business.
  • Better Reliability.
  • The result is that the performance of an in-house system can be lackluster. However, cloud-computing companies have the resources and personnel needed to ensure that the system has an uptime of at least 99%.
  • when a company uses the cloud, such costs are shared amongst the users. Thus, they only pay a fraction of what they would pay if all the software were bought in-house.
  • Since most of the other work such as software maintenance is done off site, you are guaranteed of flawless management of your IT infrastructure at all times.
  • Accessibility
  • When your business is based on the cloud, it means you can access services from anywhere around the world.
  • Reduced Cost of software.
  • Easier Management.
  • able to eliminate the high cost of purchasing the software
  • Almost Unlimited Storage Space
  • out the cloud,
  • Environmentally friendly.
  • t is Reliant on Internet Connectivity.
  • You Will Have to Seal With Recurring costs.
  • There are issues of Security.
  • The cloud is not for every business. Some data is too sensitive to be placed on a cloud.
  • Limited Control.
  • A customer can only control and manage the front end of applications. The cloud service provider is responsible for managing all other backend activities such as firmware updates and serves shell access. Additionally, you never get to see the backend of the operation and what risks your data could be exposed to.
  • nflexible Contracts
  • lwu014 on 10 Sep 20
     
    This article is about the internet become the biggest drivers of growth for most businesses, and the pros and cons of cloud computing.
kburn039

Here's a Tabletop Tablet That May Finally Matter - 0 views

table.skift.com/...sk-in-small-restaurants-fri-am

shared by kburn039 on 20 Sep 20 - No Cached
  • Ziosk, manufacturer of one such pay-at-the-table device that serves 750 million guests annually on 180,000 screens.
  • Ziosk, manufacturer of one such pay-at-the-table device that serves 750 million guests annually on 180,000 screens.
    • kburn039
      kburn039 on 20 Sep 20
       
      Name of the technology. Along with the number of guests using the device.
  • arge chain restaurants, with 25 restaurant customers like Chili’s, Margaritaville, and Red Robin
    • kburn039
      kburn039 on 20 Sep 20
       
      Restaurants using the device.
  • ...4 more annotations...
  • the Ziosk tablets allow guests to pay for their meal using credit, debit, or even a phone, at their convenience, tip their server, print a receipt, and leave
    • kburn039
      kburn039 on 20 Sep 20
       
      What the Ziosk will allow customers to do on the device.
  • Beyond payments, Ziosk offers guests the ability to take a quick post-meal survey.
    • kburn039
      kburn039 on 20 Sep 20
       
      Allows the company to receive feedback to improve the device.
  • Tablets also feature games to play at the table — trivia is most popular
    • kburn039
      kburn039 on 20 Sep 20
       
      Gives parents a better experience as their children can play games.
  • Pricing for the new independent restaurant solution starts at $260 per month for 24 devices.
    • kburn039
      kburn039 on 20 Sep 20
       
      The price.
anonymous

Why Oracle Must Hate Oracle Hospitality - 1 views

www.mews.com/...e-must-hate-oracle-hospitality

oracle micros

shared by anonymous on 20 Sep 20 - No Cached
  • Richard Valtr, Founder of Mews Systems, writes about why he feels that software giant Oracle’s hospitality division contradicts its technology competency, operational excellence and efficient customer support.  
  • Larry Ellison and his team must absolutely despise the relatively new Oracle Hospitality division of the company (formed after Oracle bought Micros back in 2014)!
  • Oracle famously despises all things Microsoft and Opera remains, to its bones, built around the notorious client-server architecture Bill Gates’ company used to champion.
  • ...8 more annotations...
  • Second, the success of Oracle has always stemmed from Larry’s passion for finding great programmers to fix fundamental issues. Oracle Hospitality and its adherence to legacy rules suggests they are interested in none of the above.
  • Oracle has always done one thing amazingly well - maintain a ruthless focus on performance and speed at the expense of the more intangible parts. Once again, Oracle Hospitality goes against company principles: it offers functionality at the expense of speed and performance. To compound things further, and ironically for such a service-oriented industry, customer service is an afterthought at best. It doesn’t even offer performance for the processes that truly matter, such as customer check-in speeds, report creation or those painfully slow night audits. On all the key hospitality benchmarks we’ve been able to track (more on that in a post coming later), Oracle is nowhere near the top.
  • Fourth, he can barely disguise his hatred for system integrators and has always preferred an all-in-one solution to an ecosystem of connected apps and software.
  • With Oracle Hospitality lacking what the current market demands in so many different ways, the company has been forced to work closely with the old hospitality tech guards such as Sabre, TravelClick, Amadeus, Duetto and IDEAS, as well as newer entrants including Expedia’s AliceApp and TinkLabs.
  • The result is a product lacking proper interfaces to standard functionalities, let alone the conveyor belt of new must-have integrations (TripTease and HotelChamp to name a couple), which also suffer on account of Opera’s six month minimum integration lead time.
  • The problem with property management systems, and the hotel tech landscape in general, is that they are innately consultative. For example, there is no definitively correct way to check someone in or out, nor is there a set-in-stone rubric on how best to run a hotel. Why? I believe it’s because hotels are inherently human and complex machines. Unlike a POS, for example, a hotel’s PMS is a de facto processor and analyser of human behaviours rather than just pure robotic tech. The POS, on the other hand, simply serves as a general system of record with an external point of contact for transactional security.
  • So why did Oracle acquire Micros in the first place? I believe the real prize was the POS and not the PMS.
  • Unfortunately for Larry (but fortunately for us), PMS systems are a far cry from their core business. Unlike a POS, a PMS is not simply about the speed of execution. They involve developing deep knowledge around a number of processes connected to unique human behaviours and then managing those processes efficiently.
  • anonymous on 20 Sep 20
     
    "Richard Valtr, Founder of Mews Systems, writes about why he feels that software giant Oracle's hospitality division contradicts its technology competency, operational excellence and efficient customer support." This article highlights some of the reasons why Oracle have found it difficult to integrate the Micros Fidelio business that they purchased. It is subjective in its view but addresses a common theme amongst major hotel companies which is that Oracle are struggling to meet their needs and that this could give new PMS/POS providers such as Mews, Shiji and Impala.
jwilc019

Setting Course for a Post-COVID Era in Hospitality | By Jason Floyd - 0 views

www.hospitalitynet.org/...4100166.html

shared by jwilc019 on 12 Sep 20 - No Cached
  • harpening their focus on the kinds of technology that can evolve and align their businesses with where the industry is headed. They've been asking the essential question: How will we be doing business in the future?
  • A key step is uncoupling from legacy systems and their limitations in favor of the cloud and SaaS-based solutions
  • unify everything brand-wide during a time when responding quickly to external forces is essential.
  • ...8 more annotations...
  • more intelligently invest in new technologies that integrate with each other without putting undue pressure on technology teams.
  • so hospitality organizations are better able to share resources and insights no matter where departments and team members happen to be
  • For hotel property management systems, for instance, developments such as mobile reservations, self-managed upgrades, and the use of mobile devices as room keys supports a "high-tech not high-touch" approach to contactless guest experiences.
  • empowering service staff with greater visibility of timelines, schedules, and activities
  • gain greater precision in that process to avoid double-bookings, manage overstays, account for no-shows and other considera
  • tions
  • If the pandemic ended tomorrow, the value of developing a cloud-based platform with this kind of functionality would remain.
  • Consider our present times as a clarion call to hoteliers to create more visibility, deepen connections between teams, increase intelligence, and empower staff to better anticipate and be ready for that change.
  • jwilc019 on 12 Sep 20
     
    This article deals with hospitality businesses asking themselves how business will be done in the future and how will stay current or ahead of the curve. It also speaks directly to how to be better prepared for events like COVID moving forward. It states that hospitality businesses need to quit holding on tightly to their old systems and think to the now and beyond by switching to cloud-based systems. It highlights the concept of "high-tech not high-touch", empowering service staff, greater accuracy, and making use of every nook and cranny of a property in the smartest possible ways.
kristenagosto21

AI in the Hospitality Industry: Pros and Cons - Hotel-Online - 0 views

www.hotel-online.com/...itality-industry-pros-and-cons

shared by kristenagosto21 on 08 Feb 21 - No Cached
  • AI can assist hospitality professionals to improve the experiences of travelers. In fact, the use cases of AI in the industry is quite impressive, and the technology seems to be well-positioned to enable people to enjoy their stay.
  • Six service delivery robots perform such duties as taking amenities to guest rooms and patrolling the buildings. According to reports, the company has saved the security team 111 manhours, as human employees could now watch live footage provided by robots instead of monitoring the facilities themselves. In addition to saving time, the robots also help with handling unexpected staff absences and high occupancy periods more effectively
  • Pro: The Ability to Enable Travelers to Research Travel Options with a Chatbot This one is also about personalization. A recent study done by Booking.com revealed that 75 percent of customers preferred self-service options to get answers for simple requests, which makes chatbots a perfect option in this case.
  • ...3 more annotations...
  • According to ChatbotGuide.org, Booking.com’s chatbot is capable of handling about 50 percent of users’ post-booking accommodation-related requests. In case it can’t provide an appropriate answer, it redirects the user to a human customer service team member.
  • Con: AI is Still Developing Even though AI has made tremendous progress in recent years, the field is pretty much in its infancy. In fact, Andrew Moore, Google’s vice president and an AI leader, has the following to say on this matter, according to CNet: “AI is currently very, very stupid… It’s not something we could press to do general-purpose reasoning involving things like analogies or creative thinking or jumping outside the box.”
  • Con: Data Privacy Issues This is one of the most pressing concerns that all businesses looking to take advantage of AI will face. Data collected by the technology during interactions with users can be potentially used for other purposes, therefore, the risk of data privacy violation is involved.
  • kristenagosto21 on 08 Feb 21
     
    In this article, Donald Fomby discusses the Pros and Cons in the Hospitality Industry by giving great examples of AI being used in the industry today.
anonymous

Wait-and-See Could Be a Costly AI Strategy - 1 views

sloanreview.mit.edu/...-could-be-a-costly-ai-strategy

hospitality software technology wait and see

shared by anonymous on 12 Jul 20 - No Cached
  • Competitive Intensity Matters
  • Sometimes waiting can be a winning strategy, but that outcome depends on the intensity of competition.
  • The Window of Opportunity Will Close Fast
  • ...2 more annotations...
  • According to our analysis, 50% of companies are likely to find themselves in that position because they will wait to adopt AI until revenue competition precludes cost recovery.
  • The longer they wait, however, the more likely it is that AI gains will dissipate.
marble_bird

Recognizing-events_4.0.pdf - 1 views

shared by marble_bird on 22 Jul 20 - No Cached
  • The purpose of this research is to explore and define the digital maturity of events using the Industry 4.0 model (I4.0) to create a definition for Events 4.0 (E4.0) and to place various relevant technologies on a scale of digital maturity.
  • These surveys and the thorough literature review that preceded them allowed us to map the digital technologies used in events to levels of a digital maturity model.
  • This study has responded to calls from the academic literature to provide a greater understanding of the digital maturity of events and how events engage with digital technology.
  • ...54 more annotations...
  • We found that engagement with technology at events and delegate knowledge satisfactorily coexists for and across a number of different experiential levels. However, relative to I4.0, event research and the events industry appear to be digitally immature.
  • Events are in the midst of rapid social and technological change. With a growing variety of technological means, the industry is fast-paced and increasingly delivered to a discerning consumer market while finding ways to connect with consumers through technology
  • Digital technology is the thread of the fabric of organisations (Li et al., 2018). It is an increasingly important part of how they engage with their customers.
  • Moreover, engagement with events as fans, spectators, delegates or organisers can be augmented with digital technology by improving access and sociability capabilities, refining the personalisation of events, and thereby creating enhanced experiences.
  • As we advance into what many in business and academia consider to be a fourth industrial revolution, the capacity to control and exchange data electronically has extended our ability to create, edit, maintain, transmit and retrieve information.
  • I4.0 can be described as the digitisation and automation of the manufacturing environment. It also creates digital value chains to enable the communication between products, their environment and business partners. Digital applications have impacted the tourism sector too giving rise to ‘Tourism 4.0’
  • The events industry is an ideal environment to benefit from the implementation of a widespread digitised approach with numerous organisations empowering managers and improving the overall event experience with the integration of extensive ICT practices and systems.
  • With the more widespread adoption of digitalization in event delivery and as the supply chains of all events become intertwined with technology, we can learn how the digital maturity of events in the 21st century is shaping event management and event control.
  • The team set out to answer the following research questions: RQ1. Can digital maturity in events be defined? If so, RQ2. How should the levels of digital maturity of events be classified with regard to the digital maturity of the events industry and the development of event management theory?
  • Successful events are no longer measured by simply achieving a respectable attendance, a great deal more engagement is manifest through digital technologies
  • Successful events require organisers to create something that is considered by those who attend as a valuable and memorable experience (Pizam, 2010; Tung, 2011). Creating memorable event experiences can be described as being dependent on a number of factors including creating regular attendee engagement, providing appropriate activities, relevant subject matter, topical and contemporary focus and targeted to a sizable receptive audience.
  • technological factors being one of the most important areas of demand for companies along with the implementation of I4.0. SMEs (Small to medium enterprises) are [lagging] behind in developing strategies to implement new solutions.
  • The development of digital maturity in events can be compared to smart tourism, which Gretzel et al. (2015) expressed as a logical progression from traditional activities. Smart tourism is characterised by an ability to transform large amounts of data into enhanced tourist experiences and increased destination competitiveness thanks to the interconnection of the different stakeholders through latest ICT advancements
  • As the components of I4.0 become more prevalent in the events industry, much value can be obtained from understanding how businesses are adopting new levels of digital engagement in order to engage their audiences
  • it is prudent to suggest that the survival, and future success of events can depend upon digital maturity and transformation
  • owever, dealing with digital maturity requires careful attention as Neuhofer (2016) urges caution advising that applied technology solutions have proven to have the ability to create or destruct the value of the experience.
  • I4.0 therefore acknowledges the impact of connected computers with the key constituents being cyber-physical systems, the Internet of Things, cloud computing and cognitive computing
  • highlighted that the use of communication networks globally has risen dramatically and become ubiquitous due to the rise of smartphone ownership. This has been fuelled by social media, apps and faster broadband speeds to create a networked society
  • By combining the Internet of Things data and big data (extremely large data sets that may be analysed computationally to reveal patterns, trends and associations, especially relating to human behaviour and interactions), event managers are able to create a competitive advantage.
  • As event companies develop new and innovative ways to connect, the events themselves are absorbing aspects of I4.0 at every stage of the process; pushing the boundaries of event experiences far beyond the physical world
  • They are used to promote events before, during and after delivery and are used to gather data and inform decision-making. Generating responses from an event can be achieved using a number of methods and through both qualitative and quantitative data.
  • With the advent of big data and analytics, new sources of valuable data are available to guide decision-making processes in a more informed manner. Businesses were once looking at historical data, but advances in database technology and system processes have led to near real-time data collection and analytics
  • Failure to adopt aspects of digital technology does not necessarily suggest a poor experience or the end for those businesses less digitally mature; not every event business relies on this kind of data support to survive. Instead, this research provides an opportunity to better understand where event businesses do engage and more importantly, how communication between non-digital and fully integrated individuals/businesses can be improved.
  • Digital maturity and transformation today differs from previous periods as it not only provides the change in the main business processes but also reveals the concepts of smart and connected products through service-driven business models
  • Our analysis begins with an attempt to uncover the potential challenges, on-going developments and various strategies that will provide the events industry and academics with a forward-facing approach to the growth of technology within events. By including industry professionals and academics, the research contributes to bridging the gap between practise and academia.
  • Because the research and empirical data collection includes industry perspectives, we believe this research will provide value to event managers, marketers and practitioners around the world who wish to understand more about the digital maturity of events.
  • After conducting the social media analysis (1), it became evident that the discussions appeared to be around topics that utilise digital technology rather than the technology itself. Furthermore, and probably a reflection on the value of the group, a lot of the data included questions about understanding the topics rather than providing usable information to our research.
  • We did not have detailed information about the precise characteristics of the individuals who contributed to the dataset of posts. However, to an extent, their roles listed in LinkedIn were informative. These included events consultants, social media managers, marketing professionals, EventTech managers, CEOs at tech companies and events students.
  • Although this response rate of 52 academics may be considered low, this did allow for the creation of the initial insights into the E4.0 concept and crucially it provides a starting point to better understand the levels of the developing digital maturity model.
  • The most referenced themes were social media, marketing, apps, GDPR and mobile. The top 14 themes are shown in Figure 1 below.
  • The results of the thematic analysis reveal the most pertinent events and technology topics in this group in the time period specified. The most common topics were social media and marketing. Marketing appeared alongside other topics as a verb, a noun and an adjective. This certainly influenced its prominence.
  • This statement reinforces the knowledge and general use of social media during events. Mobile and event apps were recognised as presenting opportunities to enhance events and were considered to be a permanent part of events.
  • Carefully managed and fully integrated data and digital systems including social media, apps and CRM create digital value chains to enable the communication between events, their environment, and business partners.
  • Event organisers invest heavily on social media engagement and expect a great deal in return through social media retweets, tagging and sharing of images. However, it is just as important to understand if delegates consider technology at events that important.
  • Our expert respondents were asked if they considered the events industry to be at the cutting edge of technology. Responses were largely supportive of the suggestion that it is. 64% agree, 22% neither agree nor disagree and 14% disagree.
  • Online registration/digital booking was very familiar with 65% ‘extremely familiar’ with the technology.
  • The survey also collected a selection of qualitative data as respondents were asked to if there were any specific examples of connected/digital technology considered to be essential to the delivery of an event that had not been discussed in the survey. Significantly, 23% answered no to this question.
  • With regard to the digital maturity of the events industry affecting the development of event management theory, the literature review indicates that academics are making contributions to theory and a broad understanding of digital technology exists.
  • industry appears not to be digitally mature. Also, our findings suggest that relative to I4.0 not all events are digitally mature. Therefore, the ‘digital immaturity’ of the events industry may be having some effect on event management theory
  • It became evident from the survey that many respondents suggested they were not familiar with technology that they would all have experienced.
  • The results from the survey suggest that widespread academic understanding of technology at events is extensive. Some digital technology is considered routine, while other comprehensively used technology appears to be unfamiliar to the end user.
  • The growing digital maturity levels form the foundation for E4.0 and will contribute to what Gerbert (2015) described as greater efficiencies and changing traditional relationships among suppliers, producers, and customers.
  • Therefore, satisfaction from the event comes down to providing delegates with the right communication levels they need to complete their individual objectives. This can range from the most basic social engagement to the gathering or observation of big data. Events are evidently a melting pot of experiences and goals and not all of them demand the highest levels of technology to complete.
  • Artificial intelligence has the ability to provide events with endless systems that sense, learn and decide throughout the delivery process though many gaps exist.
  • The data also indicates that there is good knowledge across all types of digital technology. This is reassuring for the development of education as the events industry embraces digitalisation
  • However, as more value is placed on the use of digital technology and events mature through greater access to technology, we see the emergence of an E4.0 era.
  • Thus, this model anticipates that events will grow in their digital maturity to level E3 and E4. Thus, digital technologies may become sufficiently embedded so that data related to one element of an event will be used to inform other elements of an event in real time
  • Online registration and wearable technologies such as delegate smart badges are superficial digital experiences and only considered as a process rather than as a fully perceived digital experience.
  • Our findings indicate that digital communications have enabled a shift in the content of events, marketing and the use of social media as a communication tool before, during and after the event.
  • On the limitations of our research, one might argue that engagement with technology, or indeed lack of it, does not provide evidence of the immaturity of digital technology in events. However, the digital maturity model that we propose is principally informed by the literature on digital technology and events.
  • This research has provided a revealing perspective on the use of digital technology in events. It has built on theory that has been previously developed in this and similar subjects of research, such as business and tourism. From this, the research can claim a number of contributions. It (i) provides an empirical investigation into how event businesses and individuals engage with digitally technology at events, and (ii) it provides a definition of E4.0 and other preceding levels that contribute to digital maturity.
  • Our research has shown that event delegates are aware of the ability to communicate in a reciprocal process with technology rather than through a linear/top down process. This in itself is evidence of E4.0. Furthermore, this research highlights how industry is continually striving to optimise the delegate/event relationship through apps and other technology. The industry’s on-going mission to create deeply flexible communication opportunities is eliminating the possibility of gaps in the communication process in order to optimise delegate engagement at events.
  • A broader discussion on potential issues such as IT & data security, skill-sets, expensive production costs and outages; these are significant problems within internet and cloud-based technology. Furthermore, the emerging topic of E4.0 itself requires both conceptual and empirical development.
  • This research has shown that there remains a great deal to discover about the use of technology at events and many opportunities exist for further research from academics and practitioners working together to provide mutual benefits for both industry and education.
  • marble_bird on 22 Jul 20
     
    This article covers a study performed to determine the digital maturity of events. The research conducted reveals that the majority of industry professionals are aware of technology in events. The study ultimately finds that events have a low digital maturity, but high potential for advancement. The article also addresses the limitations of the study performs and agrees that additional research should be performed to determine the relevance of technology in the events industry while acknowledging that digital engagement is not necessary or conducive to every type of event.
  • hankunli on 24 Jul 20
     
    This article has discovered the fact that the event industry was digitally immature. It also introduced a new concept which is called E4.0 into the academic literature. The article is meaningful since it has filled a gap in the literature relating to events and digital maturity and responded to some of the calls for research. The authors were also planning to make further research on E4.0, events, and digital maturity. They have mentioned that the studies on E4.0 itself were also requiring deeper research.
anonymous

HNN - Sustainability, tech top 2020 hospitality predictions - 0 views

www.hotelnewsnow.com/...p-2020-hospitality-predictions

shared by anonymous on 09 Jun 20 - No Cached
  • this column looks at trends hoteliers should be preparing for in 2020, which include sustainable accommodations and technology innovations that work seamlessly alongside hotel staff.
  • Experts predict the next wave of guests will largely engage via mobile, anticipate personalization, expect less human interaction and hope to book at the last second.
  •  55% of global travelers say they are more determined than ever to choose sustainable accommodations
  • ...10 more annotations...
  • alternatives to single-use plastics, including bathroom toiletries, reusable or biodegradable coffee stirrers, plastic straws and water bottles.
  • Adobe discovered that 72% of travel and hospitality businesses see a mature digital foundation as very important in the coming years for ensuring personalized guest experiences. However, when it comes to integrating technology in a hotel, it is important to find a balance between human and non-human interaction.
  • the guest can take an active role and see the brands eco efforts first-hand.
  • Consider the guest’s carbon footprint when determining where to start on sustainability.
  • Hotels need to offer user-friendly and up-to-date technology from the online booking process to the personalization of a room.
  • integrating technology that guests already use in their day-to-day
  • No matter the technology, strong wireless internet connection while on property is a must for guests today and into the future.
    • anonymous
      anonymous on 09 Jun 20
       
      All above are perfect examples of ways to easily integrate technology
  • Guests are becoming more interested in unique packages that allow them to live like a local,
  • bundles that offer incentives to visit local restaurants and attractions, and personalize these experiences
  • CBRE Hotels Americas Research forecasts consecutive growth for the U.S. hotel industry throughout 2022.
  • anonymous on 09 Jun 20
     
    This article briefly went over a few technology trends, sustainability practices and unique possibilities for future trends. While reading I was able to come to a conclusion on what types of experiences travelers like to have in 2020.
anonymous

The Hidden Benefits of Restaurant POS Software | QSR magazine - 0 views

www.qsrmagazine.com/...nefits-restaurant-pos-software

technology pos hospitality restaurant

shared by anonymous on 02 Jun 20 - No Cached
  • The retail and restaurant industries run on many systems, but the one thing that ensures a smooth and efficient operation for them will always be the POS system they have in place.
  • modern POS systems impact a business positively in so many ways
  • the point-of-sale system makes critical aspects of the business such as sales, payments, and inventory more streamlined
  • ...13 more annotations...
  • More detailed and accurate reportsThe importance of reports to any business—or organization for that matter—can never be stressed enough. Ideally, all business decisions are based on the information contained in reports, and that’s why it’s absolutely essential that they contain nothing but detailed and accurate data.
  • Today’s POS systems make use of a Cloud-based system to store and integrate information, which can be easily accessed by businesses for data that will allow the generation of incredibly detailed sales and inventory reports, among other things
  • Enhanced labor and human resource functions
  • Even if the POS system you’re running is the most basic available, it’s likely capable of performing timekeeping tasks as well hooking up with the payroll system of the company.
  • With one or two fewer tasks to perform, your employees will have more time attending to other urgent duties, like providing top-notch customer service.
  • Personalized customer experienceWhen you’re running a POS system for your business, keep in mind that it has a customer database that contains information that can help you make the customer experience more personalized.
  • With just a few clicks, you can get your hands on a treasure trove of information that will allow you to track customer behavior, their order history, and personal details, among other things.
  • You can also have it create reward programs, which not only influence people to make buying decisions but also foster loyalty to your brand. Such programs make your customers feel that they’re important to you,
  • More secure and convenient card and mobile transactions
  • With a POS system, there is no more need for businesses to spend money on separate peripherals that will help with the processing of purchase.
  • Most important of all, credit and debit card payments processed via POS are proving to be faster, safer, and more secure.
  • There seems to be no end to the benefits that your retail store or restaurant can get from POS software. As POS systems stand today, they are practically capable of doing just about anything for your business, and automatically at that.
  • With a more modern, more dependable POS system in place, reaching your business goals will immediately become easier.
  • anonymous on 02 Jun 20
     
    Point of sale systems have helped restaurants, hotels, etc in a major way. There are several benefits to the modernized POS software. POS systems offer more detailed and accurate reports for businesses. Businesses are able to use Cloud-bases systems to store information. This information can then be used to generate detailed sales and inventory reports. They also offer a benefit when it comes to labor and human resources. POS systems help takeaway a few tasks that employees used to have to do. THis helps improve customer service. POS systems also offer a more personalized customer experience and more secure and convenient card and mobile transactions.
jchac014

Why You Need A Self-Ordering Kiosk For Your Restaurant - 0 views

www.merchantmaverick.com/self-ordering-restaurant-kiosk

kiosk restaurant hospitality technology Tech

shared by jchac014 on 08 Jun 20 - No Cached
  • 8 Must-Have Features To Look For In A Good Kiosk POS
  • Menu BuildingDesigning an eye-popping menu that highlights your unique or profitable items can be a difficult task. Having a kiosk can show customers appealing photos of each item and allow individuals to click on various menu options to either view a description or a list of ingredients.
  • Menu PromptsAlong that same vein, when a customer is filling out his or her order, the system can quickly and efficiently walk them through various options and areas for up-selling.
  • ...6 more annotations...
  • Variety Of Payment OptionsThis is one of the most important aspects to consider. Today’s customers will look to pay in a variety of ways and a lack of options at your kiosk could turn them away.
  • An automated system can also make this process easier, allowing customers to enter their own information that is then automatically stored for future marketing.
  • Loyalty
  • Barcode ScannerThis is somewhat more of a niche item but, for convenience stores or quick-service cafes, it can be a life-saver. Having a scanner that hooks up to your kiosk directly can allow customers to purchase self-serve or ready-made items by ringing them up themselves and paying for them in a matter of seconds.
  • Kitchen Display System SupportIf you’re operating a larger full-service restaurant with a busy kitchen, having your kiosk directly sync to your KDS is a necessity. This will allow your cooks to see exactly when the orders were placed and they can view any special instructions or modifications that customers put in themselves.
  • Customer NotificationsTo increase the efficiency of your restaurant, kiosks can alert customers that their orders are ready either on an individual screen or by sending a text or email directly to a mobile device if wait times are longer.
  • jchac014 on 08 Jun 20
     
    This article highlights a number of reasons for small businesses to have a self-serve kiosk. In the highleighted features, this subarticle talks about the 8 must have features to look for in a good kiosk POS, which as Menu Building, Menu prompts, loyalty, variety of payment options, barcode scanner, kitchen display system support, and customer notifications.
shannaton

Hotel Property Management Systems: A New Beginning - 0 views

www.stayntouch.com/...gement-systems-a-new-beginning

shared by shannaton on 22 Jun 20 - No Cached
  • A new beginning starts with throwing out our preconceptions of what matters most and what a hotelier needs to be successful in the current highly competitive environment. The main challenges that hoteliers face need to be addressed, and today, one of the leading challenge
  • is delivering a memorable guest experience that is tailored to the unique needs/wants of each individual guest
  •  As a hotelier, you need a system that pushes you to stay current and remain flexible enough to implement any number of new systems at any given moment to meet your goals.
  • shannaton on 22 Jun 20
     
    This articles outlines the needs of of keeping up with current technology. PMS has been around for a very long time, but it has'nt evolved very much over time. Hotels are no longer constrained by their technology they are now unrestricted and free to do whatever they want to do.
rhoff019

Smart Trends Revolutionizing The Global Hospitality Industry - 1 views

usa.inquirer.net/...he-global-hospitality-industry

shared by rhoff019 on 24 May 20 - No Cached
  • Technology is the key factor in controlling lighting levels, air quality, water quality as well as preferred room temperature for each guest room.
  • When it comes to smart hotels, automatic smart blinds play a major role nowadays.
  • guests can easily control the shades without budging an inch from their bed.
  • ...4 more annotations...
  • it will be possible even in hotels to unlock your room using face recognition technology powered by Artificial Intelligence.
  • Chatbots can predict and analyze inputs provided by guests, to offer a highly tailored customer experience. The chatbots can provide solutions to a guest depending on their specific requirements, tastes, and so on.
  • This smart trend helps the hotel staff to understand whether the guests are happy or not right from the moment of their checking-in to checking-out.
  • gift shop within a certain range, coupons, and discount vouchers will be sent to them on their registered mobile application to ease the process of purchase.
  • rhoff019 on 24 May 20
     
    Technologies being implemented in hotels around the world are making the guest experience more enjoyable. Some of these include smart shades, voice-controlled assistants, and services based on locations in the hotel.
  • helenwowotou on 24 May 20
     
    Speaking about technical hardware input and output considerations are sensitive. I indeed realized that no matter keycard energy efficiency and Smartender drink techniques. The approval standards are making daily job more efficient for everybody else. I think I like to go through the chatbot session in lateral mentioned ideal example, because the Smartender would have predictions too while guests are checking. There should have more options to make a connections together like they are working well within hotel lobby regions. Those keep good quality and environment.
mserr078

Hotel Software: The Most Important Software Solutions for Hotels - 4 views

www.revfine.com/hotel-software

shared by mserr078 on 20 May 20 - No Cached
  • Hotel software allows hotel owners or managers to streamline their administrative tasks while cutting costs and increasing bookings at the same time.
    • nicoleastete
      nicoleastete on 20 May 20
       
      Hotel Software is a multi-use software that can be used by administration, employees, and also other staff. There is a variety of different software that can be used based on the capacity and need of a hotel for day-to-day operations.
    • nicoleastete
      nicoleastete on 20 May 20
       
      Hotel Software is a multi-use software that can be used by administration, employees, and also other staff. There is a variety of different software that can be used based on the capacity and need of a hotel for day-to-day operations.
  • If the current software you are using for your hotel is out of date, it may be holding your business back and stop you from gaining productivity.
    • nicoleastete
      nicoleastete on 20 May 20
       
      Innovation in the Hospitality industry is something that is continuously changing. Technological advances in software/hardware play a big role in how efficient a hotel can be run. Bookkeeping and administration for big hotel chains are managed through their software "cloud based".
    • nicoleastete
      nicoleastete on 20 May 20
       
      Innovation in the Hospitality industry is something that is continuously changing. Technological advances in software/hardware play a big role in how efficient a hotel can be run. Bookkeeping and administration for big hotel chains are managed through their software "cloud based".
  • This software allows the hotel owners to process e-payment collection and manage room inventory for accurate allocation. This last feature prevents over-bookings or even duplicate reservations. It is also possible to use a PMS system to send confirmation emails to customers after they make a booking
    • nicoleastete
      nicoleastete on 20 May 20
       
      This Feature of the PMS software is very important as it allows hotel owners to manage room inventory and booking/reservations. This allows the inventory management of rooms and the availability that sync online with customer request based on what is available for booking in realtime.
  • ...9 more annotations...
  • The purpose of an RMS software is to improve pricing strategies in order to sell more rooms at optimal rates. Since the hotel industry is highly dynamic, it is crucial to use a revenue management system. Some of the main advantages of this hotel software include strategic pricing and higher revenue, but there are many more benefits that hotels can make use of.
    • nicoleastete
      nicoleastete on 20 May 20
       
      Having an RMS system is crucial in the hotelier industry. A RMS software allows you to play with strategic pricing and room value depending on room occupancy, room cost and seasons. Revenue Management system ensure a success of revenue based on capacity.
  • A channel manager helps avoid overbooking and prevent other costly mistakes since it has the ability to report booking sources. The hotel owner can then determine which online channels or portals are the best fit for their niche market.
  • Reputation and review management software is designed to track online users’ feedback on services and products. It is a system that helps spread the customer’s positive reviews through the relevant online platforms.
    • nicoleastete
      nicoleastete on 20 May 20
       
      A Reputation review management software is highly used in the hospitality industry overall. It's super essential to track online user's/ guests feedback based on experience, service and products. Building a reputation online is important for branding and allow you to have more online exposure and foot traffic coming in.
  • As different technologies in the hospitality industry are constantly evolving, it becomes almost obligatory to choose the right hotel software for improving service and making the process to run smoother. W
  • Hotel software allows hotel owners or managers to streamline their administrative tasks while cutting costs and increasing bookings at the same time.
  • PMS is a system that facilitates the booking management and admin tasks of a hotel. A property management system doesn’t just automate operations across the various departments in the hotel.
  • It has now developed into a platform that helps hotels gain more visibility and enables them to reach out to audience in order to increase bookings
  • RMS lowers costs as it takes into account the room rates during the low and high season. As a result, the hotel manager can plan in advance and lower costs by avoiding unnecessary expenses.
  • This hotel software has the benefit of simple graphics and easy-to-use reporting tools that help hotel owners optimise room rates in line with demand.
  • patrick021 on 20 May 20
     
    Overall, the hospitality industry has seen tremendous growth over the year. However, utilizing these new software systems and their easy updating features can benefit these hotel properties in a major effective way. These features allows staff members to monitor, easily adjust and plan lower costs, and monitor social media marketing for future hoteliers.
  • helenwowotou on 24 May 20
     
    When I was looking through the news, I knew that hotel software would have positive influences based on costs. They are enhanced with developed tools. I like the view that hotel software would take more trends within account retrieving and customers opinions. I think no matter what happened hotel software should be valid for hotel owners to hire. It is innovative. Furthermore, I would make assumptions about estimated future processing. It should be risk free to keep an example while hazardous events happened. It probably costs more like hurricane is running thorough for a hotel. Whether should they run a PMS and RMS are good reasons to concerning about more clients. Whether the chopsticks could be electronic one to apply for a utensil is a wondering. The conclusion I think is a must that I like the article about hotel software.
yijingyang

为什么旅行消费者以与行业不同的方式考虑网络预订渠道| 菲丝 - 0 views

www.phocuswire.com/-different-way-to-the-industry

Travel ebusiness booking channels

shared by yijingyang on 31 May 20 - No Cached
  • 42％的人说预订假期时积极的在线体验很重要。
  • how few opportunities travel companies have to get it right when it comes to providing a good customer experience, no matter what device consumers are using.
  • 40％接受调查的移动预订者表示，他们希望他们在移动设备上预订或研究假期的体验与台式计算机相同或更好。
  • ...12 more annotations...
  • 42% say a positive online experience when booking a holiday is important.
  • 46％的使用移动设备的人表示，这会对他们对品牌的感觉产生负面影响，而有38％的人可能会因糟糕的移动体验而与其他提供商预订下一个假期。
  • 40% mobile bookers surveyed said they would expect their experience booking or researching a holiday on a mobile device to be the same or better than on a desktop computer.
  • 46% of those with a mobile device said it would negatively affect their feelings towards the brand and 38% would be likely to book their next holiday with a different provider based on the poor mobile experience.
  • 在线预订者将在线视为一个渠道，而不管他们使用什么设备。
  • not just ‘doing mobile’, but doing it right.
  • 对企业而言，坏消息是要满足这些高期望将需要大量的努力。制定涵盖移动和社交商务等新趋势的有效电子商务战略并非一朝一夕。
  • 而且，尽管消费者不需要了解在不同的设备或平台上一切都以不同的方式工作，但是企业必须因为存在巨大的机会而已。
  • While travel companies are eager to increasingly have a specific mobile strategy, consumers aren’t compartmentalising in the same way.
  • The bad news for businesses is that meeting these high expectations will take a lot of hard work.
  • And while consumers don’t need to understand that everything works in different ways across different devices or platforms, businesses must because there is a massive opportunity.
  • These high consumer expectations mean companies have no time to waste.
  • yijingyang on 31 May 20
     
    Mobile booking channel is a huge opportunity for travel business. Businesses need to pay a lot for this potential development opportunities. However, due to the different considerations of business and consumers, this kind of payment may can not get the return they expect, but they seem to have no choice because of the whole big trend.
jenelleforbes

E-Commerce Booms While Hospitality, Restaurants Suffer Amid Covid-19 Concerns | Grit Da... - 0 views

gritdaily.com/-suffer-amid-covid-19-concerns

shared by jenelleforbes on 01 Jun 20 - No Cached
  • E-Commerce Booms While Hospitality, Restaurants Suffer Amid Covid-19 Concerns
  • e-commerce sector may see an added boost over the next few months as people avoid in-door shopping to practice social distancing during the Covid-19 outbreak.
  • 31% of consumers said they were increasing their online shopping in surveys conducted March 13-15 and 16-17, 42% said the same March 20-22, a 35% increase.
  • ...2 more annotations...
  • The substantial uptick in online shopping, while only one data point, matters all the more because the US is reporting thousands of more cases each day. That means areas that were not affected during one survey may be affected during the following survey three days later. It is reasonable to expect that trends currently affecting four out of 10 consumers will spread as additional states join the 23 that have already shut down non-essential businesses.
  • Unsurprisingly, the Covid-19 crisis is proving especially challenging for restaurants, the tourism and hospitality industry, and brick-and-mortars. A whopping 80% of consumers said in the latest survey that they are scaling down their restaurant visits, a 25% increase from the previous survey. Sixty-two percent are avoiding travel for business, and 42% are cutting back on in-store shopping for inessential items.
  • jenelleforbes on 01 Jun 20
     
    It is no surprise that in a time of a pandemic like Covid-19 the hospitality industry and restaurants are having a difficult time due to social distancing and e-commerce would be doing great. Media and marketing service firm Engine did a survey of 1000 people online and 31% of the people indicated the they were going to increase shopping online then just 7 days later that number went to 42% which was a 35% increase. 80% of people indicated that they would be cutting back on going to restaurants and 62% would not travel for business.E commerce will definitely be here to stay.
Karyn

Innovative Technologies Helping Hotels Get More Eco-Friendly | Manet - Travel & Hos... - 1 views

blog.manetmobile.com/...g-hotels-get-more-eco-friendly

technology hotel green

shared by Karyn on 18 May 20 - No Cached
  • Karyn on 18 May 20
     
    This article is about how technology or different practices can lead to cost benefits for hotels or resorts implementing new standards or eco-centric practices Not only are these great ideas from a public relations standpoint, as the public is more and more concerned with their "carbon footprint," and activities, these are great suggestions for how resorts and hotels can utilize technology to save money at the same time. It's a win-win, whereas, in former times we have been told to be "green," meant spending extra money and losing money in the end. Some of these ideas are about waste practices, some are about LED lightbulbs, some ideas are pretty basic ideas about waste practices. Some of these ideas are about energy-efficient technologies that can be implemented at resorts, and then also training staff to be more energy efficient as well. This is not just a technology idea, but a culture idea as well.
  • Karyn on 18 May 20
     
    Another simple reason I liked this article has to do with hotels either renovating or hotels being built. Or any venue for that matter. Hire architects that understand you want to "go green," be "self-sustainable" as much as possible. Having the architecture allow in more natural light, or work in such a way that reduces heating and cooling costs, as well as implementing free energy standards such as solar panels, may seem expensive, but reduce long term energy costs, can look amazing, and also draw guests. There have been great examples of this kind of architecture in recent years, and this is something the hospitality industry should definitely adopt. We work with guests and want to not only make them feel comfortable, but also impress them time and again. Implementing these types of changes in terms of starting small like this article suggests, and then aiming big...is something that definitely should be rolling around our minds nowadays. Not only that, but now with COVID19, we must find ways to ensure guests of cleanliness. So we have to issues to think about--green technology, and cleaning technology. Maybe blue light activation is something to consider.
anaslip

Goodbye Paper Menus? Restaurants Test The Water For Tablets : The Salt : NPR - 0 views

www.npr.org/...ts-test-the-waters-for-tablets

restaurants Tech

shared by anaslip on 03 Jun 20 - No Cached
  • "There's a clear advantage to digital menus," says Lucas Paya, wine director for José Andrés
  • Each dish at the café has a photo and description, and suggested beverage pairings. "That way, if you're with a date and you don't know much about alcohol, you can still act like you know what you're doing," says owner Steve Martorano.
  • Despite the bounty of content these new digital menus offer, there are some advantages to the paper version
  • ...8 more annotations...
  • Instead of a traditional leather-bound menu, I was handed an iPad.
  • An app called SmartCellar guided me to search for wine by grape variety and climate zone.
  • While paper menus, which have been around for centuries, still dominate the restaurant world, a growing number of restaurants are singing the praises of tablets to better serve their customers.
  • "First, there's the amount of content you can display, which is impossible on paper. And there's the real-time capability. I can update the list at a moment's notice online from anywhere in the world."
  • Now that menus are going digital, plenty of apps and software are vying for restaurateurs' attention. There are MenuPad and eMenu for menus, and Uncorkd and Wine List for wine.
  • One of the most robust is Aptito, which rolled out in mid-2011. It has intel on dishes and drinks
  • Empowering the diner turns out to be one of the greatest benefits, from the restaurant's perspective.
  • the menus also seem to encourage people to spend more: Since they debuted, Martorano says he has seen a 23 percent increase in sales.
  • lizanoalex on 03 Jun 20
     
    New apps are being developed for digital menus. Pros and cons and tablet menus and traditional menus. Many restaurants around the world are already implementing this type of technology.
  • helenwowotou on 03 Jun 20
     
    The apps are searching within several options. Apps are various while somebody is searching. I like the example to show on menus that wine would offer grape variety and climate zone. There are more offerings on iPad about food suggestions. While clients are taking an option inside, everyone should take an insight. They are going on SmartCeller for e-digit selling. Even some of the groups are keeping software digital menu inside. How many more options are keeping to get papers and get owners. Data source are concerning more about processing like reservations online due to everyday data source. If there are more current contents. I would like to be offered more about networks and payments solving via cards no matter member cards or savings cards.
  • anaslip on 29 Jun 20
     
    This article helps us to understand the benefits of eMenus. The main point is that eMenus do not replace waiters or waitresses but help them. For example, it lets people see the actual pictures of the dishes so they are more willing to order something new and maybe even something more expensive than usual.
xinyingsong

5 Reasons Your Hotel Should Have Self Check-In | Hotel Marketing - 1 views

www.hotelspeak.com/...otel-should-have-self-check-in

shared by xinyingsong on 05 Sep 20 - No Cached
  • Correct guest data in your system
  • System interoperability
  • Self check-in creates upsell and revenue opportunities
  • ...2 more annotations...
  • Staff can focus on the things that matter most
  • Self service doesn’t mean lack of service
  • xinyingsong on 05 Sep 20
     
    This article show us 5 advantage that hotel using self check-in. Slef check-in is a hospitality software which can help hotels especially the front desk department slightly switching its focus from managing rooms and reservations to enabling real-time digital guest services. Self-services in hotels can improve the work effeciency of staff, reduce existing work content and leave more opportunity for human interactions. Besides, it can saving the labor cost and increase the accuracy of routine operations base on machine and technology, and improve the guest experience altogether.
qyang010

5 Reasons Your Hotel Should Have Self Check-In | Hotel Marketing - 0 views

www.hotelspeak.com/...otel-should-have-self-check-in

technology hotel software

shared by qyang010 on 06 Sep 20 - No Cached
  • 2. Staff can focus on the things that matter most
  • 3. Self check-in creates upsell and revenue opportunities
  • 4. System interoperability
  • ...1 more annotation...
  • 5. Correct guest data in your system
  • qyang010 on 06 Sep 20
     
    Self check-in hotel is automated check-in, check out, selected your own room, secure payments, and not waste each others time. Also self-service can improve work efficiency and reduce labor costs.
jordanfernandez

Disruption In The Business Events Industry: Rising To The Challenges Of COVID-19 - Cong... - 0 views

congrex.com/...s-industry-challenges-covid-19

shared by jordanfernandez on 08 Oct 20 - No Cached
  • If there is one subject driving the conversation among meeting and event planners and organisers today, that has to be disruption. In a matter of weeks, the global landscape has changed enormously, and professionals in the meetings industry now face the pressing need to make tough decisions quickly.
  • In this unusual scenario, event organisers are required to reconsider their options and to balance two priorities: on the one hand, it is crucial to uphold the health and safety of staff, sponsors, and attendees; and on the other, it is necessary to meet financial obligations – or at the very least to minimise the losses caused by disruption.
  • Over the past few weeks, a significant number of meetings and conferences have been redesigned as virtual events. If adaptable, this meeting format is probably the best alternative in these challenging times.
  • ...4 more annotations...
  • Hybrid events feature a mix of live and virtual components. In this model, a number of people may be present at a physical location, while the audience at large attends the event remotely. Hybrid events have several advantages: they may attract sponsors who would not have otherwise been drawn to a live event, and if needed, they can be easily modified and turned into virtual events.
  • Professional events have several key functions: bring brand awareness and revenue for the organiser, sharing up-to-date information, and networking.
  • With the current technology, anything from scientific sessions to workshops and exhibitions can be delivered virtually.
  • Do not overlook the social aspect of meetings. Remember that virtual meetings should fulfil two critical functions: circulating information and providing a space for professionals to network.
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