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lkastwood

Technologies Being Used In The Event Planning Industry - 2 views

sonburst.com/s-used-event-planning-industry

technology business hospitality software event planner digital administration mobile engagement tech

shared by lkastwood on 09 Oct 17 - No Cached
  • With the advent of technology, the event planning and management has seen enormous shifts over the past two decades. As technology continues to automate monotonous time-consuming work and connect the world like never before, many event planners are scrambling to keep up by incorporating the latest and greatest technology into their events.
  • Digital administration is now key when planning a new meeting. For large events, it’s not enough to just sell a ticket online, print them an agenda, and check IDs at the door.
  • Without a tool like this, it would require constantly manually inputting and changing spreadsheets which have no contact with the outside world.
  • ...3 more annotations...
  • Events and their breakouts are built in advance. All details are added including guidelines for which attendees can register or which session, audiovisual equipment needed in the space, rehearsal times, BEOs, and etc.
  • If you are not utilizing the smart phone every attendee has in their pocket at your event, you are missing out on a great opportunity and even neglecting attendee expectations.
  • They want to see their unique schedule, read event descriptions, find session locations on a map, and engage with other attendees.
  • lkastwood on 09 Oct 17
     
    Technology has taken event planning to the next level. Within the past five years digital administration and mobile engagement are considered to be the two primary causes for change in the events industry. In an article written for Sonburst Communication it states "Digital administration is now key when planning a new meeting. For large events, it's not enough to just sell a ticket online, print them an agenda, and check IDs at the door". Attendees now fall into different categories that may require different forms of check-ins for example someone on the VIP list may receive a gift bag and private cocktail party or someone with special dietary needs once checked in the system notifies the catering term of their confirmed arrival. Digital administration has made it easier for event planners to manage these different kinds of request quickly and on a digital platform. The digital platform is generally tailored for each event before the event. Everything in pre-loaded to the system for example, registration, BEO, event time line, seating chart and set-up and break-down. "If you are not utilizing the smart phone every attendee has in their pocket at your event, you are missing out on a great opportunity and even neglecting attendee expectations." Today's generation is expecting to have the event information available to them at their finger tip. Mobile engagement allows event planners to give them just that weather through email, website, or event app. This also allows event planners to notify guests of any last-minute changes. For example, a change in event time line. Everyone is going digital and most people send more than half the time while at an event on their phones so why not make this information available to them.
bdegirolmo

Disney's $1 Billion Bet on a Magical Wristband | WIRED - 0 views

www.wired.com/...disney-magicband

disney technology hospitality

shared by bdegirolmo on 27 Aug 18 - No Cached
  • The answer is around their wrists.Their MagicBands, tech-studded wristbands available to every visitor to the Magic Kingdom, feature a long-range radio that can transmit more than 40 feet in every direction.
  • Inside each is an RFID chip and a radio like those in a 2.4-GHz cordless phone. The wristband has enough battery to last two years. It may look unpretentious, but the band connects you to a vast and powerful system of sensors within the park.
  • And yet, when you visit Disney World, the most remarkab
  • ...1 more annotation...
  • “Any sufficiently advanced technology is indistinguishable from magic,” he says. “That’s how we think of it. If we can get out of the way, our guests can create more memories.”
  • pelaez17 on 27 Aug 18
     
    This article is about the beginning of the Disney magic band and how the idea came to life. This article i believe is a perfect example of how technology changes can be scary but sometimes they can take your business or industry to the next level. In the world we live in, that technology advances each and every day we need to come to grips that these type of additions are what can contribute to changing the way customers share their experiences for the better. The article states how other multi million dollar companies have contacted Disney about the technology proving the impact things like this can have with businesses across the world.
  • bdegirolmo on 12 May 20
     
    Disney took a large risk when implementing the MagicBands, but it inevitably paid off in the end allowing guests to create more memories. This happens because instead of guests having to spend hours waiting in line for food or rides or Disney experiences, they are able to swipe their bands and receive a notification to their smartphones when its their turn in line.
kelseybarton

Protecting the Hospitality Sector With Security Intelligence - 1 views

www.recordedfuture.com/urity-intelligence-hospitality

hospitality security intelligence technology software

shared by kelseybarton on 29 Sep 20 - No Cached
  • A decade ago in 2009, hospitality was — by some reports — the most widely attacked industry of all. And while other industries have now surpassed it, a 2019 report by Trustwave still ranks hospitality as the third most-breached industry, accounting for 10% of all breaches.
  • the average hospitality data breach costs $1.99 million to contain, at a cost per record of $123. These high costs are due in part to the time needed to adequately respond to a breach. On average, it takes 200 days to identify a hospitality data breach and a further 75 days to contain it
  • attacks targeting the hospitality industry are mostly aimed at stealing payment card data.
  • ...10 more annotations...
  • Why Is Hospitality So Hard to Secure?
  • 1. They often have large, complex networks.
  • 2. Customers are onsite — and attackers could be too.
  • 3. Staff churn.
  • 4. Franchising.
  • 5. Third-party risk.
  • Protecting the hospitality industry from cyber threats isn’t an easy job. Security professionals in the industry are tasked with defending highly complex networks with many endpoints against a constant barrage of attacks and a constantly churning workforce. On top of all of that, they have limited security resources to work with.
  • Comprehensive security intelligence helps security teams identify unknown threats to the organization, and make informed decisions about how and where to allocate time and resources for maximum effect.
  • Threat intelligence provides the context analysts need to quickly distinguish between valuable alerts and false positives, drastically improving their ability to respond to genuine cyber threats.
  • Threat intelligence can help security teams drastically reduce the time needed to identify and contain a breach by alerting them the moment stolen assets (e.g., guest or passenger data) are made available for sale via the dark web.
  • kelseybarton on 29 Sep 20
     
    (1 of 2) "The hospitality sector has always been a popular target for cyberattacks." This is the first line of this Recorded Future article published in January. The article discusses breaches that happened for both Marriott and British Airways and how this is a regular occurrence in the industry as it is such a big target with so many possible points that can be attacked. While the statistics for the hospitality industry have improved greatly in the last decade, in 2019, they were still accounting for 10% of all breaches. Not only does a breach affect the way an organization operates, but also it also severely effects their bottom-line and takes quite a but of time for them to recover. "According to Ponemon's 2019 Cost of a Data Breach Report, the average hospitality data breach costs $1.99 million to contain, at a cost per record of $123. These high costs are due in part to the time needed to adequately respond to a breach. On average, it takes 200 days to identify a hospitality data breach and a further 75 days to contain it." The article continues by stating that hackers are typically seeking payment card data when compromising the hospitality industry.
  • kelseybarton on 29 Sep 20
     
    (2 of 2) The article then discusses the many reasons why it is so difficult for hospitality-oriented companies to secure their assets versus other organizations of similar stature. Some of these reasons include the large, complex networks which are typically publicly accessible and contain many customers in the databases, the fact that customers are always onsite and so are attackers, the high turnover leading to inconsistent training and sharing of credentials, franchisers owning the responsibility of security yet not knowing much about it, and the risk associated with all of the various third parties the hotels do business with. While intelligence has come a very long, "security professionals in the industry are tasked with defending highly complex networks with many endpoints against a constant barrage of attacks and a constantly churning workforce… [AND] they have limited security resources to work with." Comprehensive security intelligence systems are now capable of protecting many aspects of the organization. Some of these updated features include responding rapidly to security incidents, blocking online brand abuse and impersonation, managing third-party risk, reducing breach containment times, and better allocating security resources. Property data security is so important to the hospitality industry. If a business does not take the proper precautions to protect their systems and their customers, then it could lead to a devastating event for the business. While security intelligence has progressed within the last decade, a business needs to make sure that they have chosen a reliable agent to partner with who will produce consistent service. If the business keeps up with their system updates and protections, they should not have to worry about their security system failing.
dlevine4195

How 9/11 changed air travel: more security, less privacy - 0 views

apnews.com/...e4dc4282fb47a34c0b61ae09a024f4

air security privacy Travel

shared by dlevine4195 on 11 Oct 21 - No Cached
  • The worst terror attack on American soil led to increased and sometimes tension-filled security measures in airports across the world, aimed at preventing a repeat of that awful day.
  • The cataclysm has also contributed to other changes large and small that have reshaped the airline industry — and, for consumers, made air travel more stressful than ever.
  • Transportation Security Administration, a force of federal airport screeners that replaced the private companies that airlines were hiring to handle security.
  • ...14 more annotations...
  • The law required that all checked bags be screened, cockpit doors be reinforced, and more federal air marshals be put on flights.
  • Things that clearly could be wielded as weapons, like the box-cutters used by the 9/11 hijackers, were banned. After “shoe bomber” Richard Reid’s attempt to take down a flight from Paris to Miami in late 2001, footwear started coming off at security checkpoints.
  • Clear, which recently went public, plans to use PreCheck enrollment to boost membership in its own identity-verification product by bundling the two offerings
  • The long lines created by post-attack measures gave rise to the PreCheck and Global Entry “trusted-traveler programs” in which people who pay a fee and provide certain information about themselves pass through checkpoints without removing shoes and jackets or taking laptops out of their bag.
  • , PreCheck asks people about basic information like work history and where they have lived, and they give a fingerprint and agree to a criminal-records check.
  • Privacy advocates are particularly concerned about ideas that TSA has floated to also examine social media postings (the agency’s top official says that has been dropped), press reports about people, location data and information from data brokers including how applicants spend their money.
  • Each new requirement seemed to make checkpoint lines longer, forcing passengers to arrive at the airport earlier if they wanted to make their flights.
  • The TSA is testing the use of kiosks equipped with facial-recognition technology to check photo IDs and boarding passes rather than having an officer do it.
  • co
  • “TSA is an effective deterrent against most attacks,”
  • This summer, an average of nearly 2 million people per day have flowed through TSA checkpoints.
  • “They are there for my security. They aren’t there to hassle me,” Gathings said of TSA screeners and airport police.
  • Those incidents highlight a threat that TSA needs to worry about — people who work for airlines or airports and have security clearance that lets them avoid regular screening.
  • “All those folks that have a (security) badge, you’re right, many do have unescorted access throughout an airport, but they also go through a very rigorous vetting process before they are even hired,”
  • dlevine4195 on 11 Oct 21
     
    After the terrorist attacks of 9/11 was when the TSA was created. Ever since this point in history security in airport sis a lot stricter and requires certain documentation to travel. Lines are longer, leaving travelers to arrive for their flights earlier. Overall, 9/11 heavily impacted the security world we live in today.
yongwei hao

Article: Tourism Safety & Security Conference Set for Nov. 21 - Center for Sustainable ... - 0 views

mtrc.asu.edu/...y-conference-set-for-nov.-21-1

shared by yongwei hao on 19 Mar 13 - No Cached
  • The theme of the conference will be ROI: Securing Your Return on Investment, with the conference sessions focused on how tourism and meeting industry professionals can apply sound safety and security practices to protect, and even improve, their business ventures' bottom line in the current economic landscape.
  • he conference, now in its third year, is geared toward all professionals who are active in the convention and tourism industry, including meeting and event planners, hotel security and sales directors, public safety members, conference services personnel, related vendors, venue personnel and anyone involved in the planning and execution of small-to-large-scale public and private events. The event is open to attendees from across the nation, as the content will address topics in Arizona and throughout the U.S.
  • yongwei hao on 19 Mar 13
     
    Securing Your Return on Investment, with the conference sessions focused on how tourism and meeting industry professionals can apply sound safety and security practices to protect, and even improve, their business ventures' bottom line in the current economic landscape.
Dandan Mao

E-proDirect Unites Its Collection of Hospitality Marketing and Technology Solutions Und... - 0 views

eprodirect.com/...rodirect-unites-its-collection

E-proDirect Unites Its Collection of Hospitality Marketing and Technology Solutions Under One Common Brand Identity |

shared by Dandan Mao on 30 Mar 13 - No Cached
  • E-proDirect takes an important step in uniting the company by launching a new common brand identity. It reflects a combination of the company’s innovative product line, as well as their success as one of the true pioneers in the hospitality industry.
  • DirectConnect: A direct e-mail marketing and lead generation solution. We offer targeted e-mail prospecting, solicitation and electronic mail marketing campaign management.            MeetingMart: Designed by hospitality professionals for the meetings and hospitality industry and is a one-stop portal for meeting and event planners. MeetingMart includes a comprehensive resource for research and evaluation of hotels, resorts, meeting facilities and other suppliers from around the world. EproMeetingApps: Custom native mobile app solution for hotels & events that increases engagement and allows attendees a fast and easy way to access event and area information while offering event organizers a significant return on investment through a wide variety of sponsorship opportunities. EproDMC: An online solution that saves meeting & event organizers time & money. EproDMC automates event planning transportation procurement, reporting, and invoicing with no fees or markups!
  • Dandan Mao on 30 Mar 13
     
    "E-proDirect takes an important step in uniting the company by launching a new common brand identity. It reflects a combination of the company's innovative product line, as well as their success as one of the true pioneers in the hospitality industry."
Diamond Williams

Save the World through Sustainable Travel: How Destinations Are Being Rated :... - 0 views

www.cntraveler.com/...el-well-sustainability-network

sustainable travel hospitality

shared by Diamond Williams on 27 May 13 - No Cached
  • No industry has a bigger stake in protecting the environment and local communities than the travel industry.
  • And so it makes sense that the STLN has decided that its first project is focusing on a wonky sounding thing called “destination stewardship.”
  • The initiative will push destinations to improve governance, help travel companies decide where to do business, and, when the project’s last phase rolls out, allow us travelers to assess the social and economic impact of our trips.
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  • What’s the problem? “Political will,” said Seleni Matus, Vice President with Sustainable Travel International, which is implementing the STLN project. “Destinations have sustainability plans, but often they just end up on a shelf.” “Governments just don’t see sustainability as a priority,” said Aram Zerunian, General Manager of Half Moon hotel, who spoke on a panel at the launch event. “They are focused on the bottom line, and don’t see that these things are connected.”
  • The first phase is a survey that will determine how destinations need to improve in promoting sustainable tourism. Based on the 58 destinations that have piloted the survey, it looks like most governments have a ways to go.
  • “A tool like this can help us convene conversations with governments about sustainability. Our bottom line is if we don’t have great destinations to visit, we won’t have a business.”
  • Diamond Williams on 27 May 13
     
    No industry has a bigger stake in protecting the environment and local communities than the travel industry. Like the article states, if coral reefs are destroyed, there will be no more snorkeling. And if the communities are not able to profit from the travelers coming to the area, their displeasure will show. In order to help green travelers decide if their trip is hurting the environment or harming local communities, or actually doing some good Sustainable Travel Leadership Network has started TravelWell. This project will also encourage the governments in the destination areas to improve sustainability practices, help travel companies decide where to do business.This initiative will score destinations based on the practices of piloted destinations, letting them know what areas they need to improve in. The problem is that while most governments are willing to create a plan, they do not actually follow through with the plans they've made. With TravelWell being implemented, destinations could lose out on the growing market of green travelers and this will affect their bottom line more in the long run. Because TravelWell will also give this information to potential investors, destinations also run the risk of losing potential investors. The main purpose of this tool is to keep the conversation of sustainability alive with governments. It would continually create a standard to measure the effectiveness of sustainability efforts as well as creating new ideas.
Kassandra Baumgardner

At Disney Parks, a Bracelet Meant to Build Loyalty (and Sales) - NYTimes.com - 0 views

www.nytimes.com/...o-build-loyalty-and-sales.html

bracelet disney

shared by Kassandra Baumgardner on 11 Jan 13 - No Cached
  • Visitors would wear rubber bracelets encoded with credit card information, snapping up corn dogs and Mickey Mouse ears with a tap of the wrist. Smartphone alerts would signal when it is time to ride Space Mountain without standing in line.
  • Kassandra Baumgardner on 11 Jan 13
     
    Starting this spring Walt Disney World is introducing it's new vacation management system known as "MyMagic+". This system will drastically change the way Disney World theme parks are run. Part of the software is introducing "MagicBands" that will store guests credit card information, Fast Pass, hotel key, and other information to make the guests experience more interactive. The system will also allow Disney to keep a more accurate account of what is interesting to guests and what is not being utilized. There are some concerns with privacy that guests may have, but Disney is proactively trying to ensure that all guests privacy is still intact. Guests will be able to use the system how they want, and share only as much information as they are comfortable with. The introduction of this management system will benefit both guests and Disney if used effectively. Guests will be able to plan their trips with more ease, and spend more time enjoying the parks rather than standing in lines. Disney will be able to offer a better product, as well as manage its parks more effectively and see what guests are really interested in.
Yanqiu Li

New Trends in Retail Point-of-Sale Systems - 0 views

www.vendorseek.com/tail-Point-of-Sale-Systems.asp

POS technology Business trends

shared by Yanqiu Li on 27 Jun 13 - No Cached
  • new point-of-sale (POS) systems
  • are helping businesses to cut costs in everything from advertising to labor.
  • sumers are being directly marketed to using ever-evolving algorithms, which are boosting impulse buys. One employee can easily manage a dozen new, retail POS systems. These and other new trends in POS technology can modernize any business.
  • ...5 more annotations...
  • New developments are taking retail POS systems to a whole new
  • level, however, helping to reduce labor costs and increase impulse purchases, both in stores and on-line.
  • Self-Service Equals Labor Savings
  • Quasi-Personalized Advertising
  • Integrating Brick-and-Mortar and Online Stores
  • Yanqiu Li on 27 Jun 13
     
    The article gives a brief introduction of new developments f POS system in retail industry and how retail gain new benefits from that improvement. From the news, we can see new POS system has been improved for retails by reducing labor costs and increase impulse purchases both in store and on-line. For instance, new self-servce POS system in supermarket enables cusotmers to handle self check out reducing time of waiting for cashiers to check. What' more important this new way of checking out make supermarket hire fewer employees to deal with customers' checks. Another example is new electronic ads of recepits which promote sales of other products while customers most of time will pay attention to recepits information inseading of watching traditional ads for longer time.. As more and more websites install new pos systems, customers presents more perference of this new way of shopping online. I believe that when more and more technology come out and be applied into our life, they will definitely effects the way of life we living as they can provides us with more conveneients to our life.
Jia Zhu

Starbucks accepting Square payments beginning early November | Digital Trends - 0 views

www.digitaltrends.com/...are-payment-starts-in-november

shared by Jia Zhu on 06 Oct 12 - No Cached
  • Square will begin processing all of Starbuck’s credit card-based payments and users can make purchases using their phones through a digital Starbucks Card. Square’s in-app directory will also offer a list of the nearest Starbucks shops among the 7,000 locations throughout the U.S
  • when you approach a Starbucks location (you must have Starbucks’ iOS app downloaded and have added your Starbucks Card to Passbook), a Passbook notification will appear on the lock screen of your iPhone. You can then select the Starbucks Card and swipe your phone to make the purchase, and even enjoy loyalty rewards on occasion. 
  • Starbucks will later integrate Square’s GPS-based point of sale system, which should make purchases a breeze and speed up the lines especially during coffee rush hours.
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  • when Starbucks first launched its mobile payment app, the company has hosted over 70 million transactions, and its partnership with Square has been a mutually beneficial one for both companies.
  • Jia Zhu on 06 Oct 12
     
    Starbucks invested $25 million to develop movie payment system with partnership with Square. The mobile payment integration with the point of sale solution will be available in November. The point of sale solution mobile app will make customers purchase using their phones through a digital Starbucks card and square will processing all of the Starbuck's credit card - based payments. Meanwhile, Starbucks also revealed its IOS app's integration with Passbook. When you approach a Starbucks location, a Passbook notification will appear on the screen of iPhone and you can then select the starbucks card and swipe your phone to make the purchase. Later Starbucks will integrate Squar's GPS- based point of sale system which should make purchases a breeze and speed up the lines during coffee rush hours. This allow you to select the item with Square app and simply say you name to the cashier to confirm the payment.  An image of your face will present from the profile photo to prevent theft or misuse. Since January 2011 starbucks first mobile payment app has host over 70 million transactions and the partnership with Square has been a mutually beneficial on for both sides. Starbucks will significantly expand Square's scale and accelerate the benefits to business on the platform in the future.
wenzheng guo

KFC Reduces Waste and Maximizes Quality by Automating Oil Management | News | Hospitali... - 1 views

hospitalitytechnology.edgl.com/...utomating-Oil-Management-82733

shared by wenzheng guo on 24 Oct 12 - No Cached
  • /* Tooltip */ /* easyTooltip used in UserArchives */ #easyTooltip { position: absolute; border: 1px solid #ccc; background: #333; padding: 5px; display: none; color: #fff; } #screenshot { position: absolute; border: 1px solid #ccc; background: #333; padding: 5px; display: none; color: #fff; } inShare0 &nbsp; Print Email Page RSS Feeds Posted Date:&nbsp;<
  • The RTI Total Oil Management® (TOM) solution eliminates the often messy and time-consuming process of manually handling oil, while maximizing food quality and bottom line.
  • Eliminating the “grease shuttle” removes a kitchen safety hazard.
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  • The RTI web-based TOM portal provides operators with at-a-glance, real-time visibility via reports showing store-level activities like oil usage statistics, shortening quantities, oil quality, and filtration data.
    • wenzheng guo
      wenzheng guo on 24 Oct 12
       
      When I worked in Shanghai, people used to work in Mcdonalds told me they change oil Five day a time. I wonder wheather this technology will implement in China.
  • shuo zhang on 24 Oct 12
     
    the new technology for the fast food restaurant to monitor its oil condition to make sure the quality of the oil and provide the healthy choice for the guests to buy it. it is real useful, but i doubt it will costy and may not be apply easily even though it is a good idea for healthy food. 
cmogu001

How POS systems are transforming the hospitality industry | By Joshua Smith - 1 views

www.hospitalitynet.org/...4075084.html

tools technology pos systems hospitality software

shared by cmogu001 on 18 Sep 16 - No Cached
  • technological advances are changing the way we live our lives – and for the hospitality industry, the most dramatic developments are taking place thanks to the latest, highly sophisticated POS systems
  • Gain a competitive edge with speedy payment systems
  • Today's hospitality outlets are utilising new payment functionalities that remove the traditional, time-consuming ritual for customers of waiting for service staff to bring them the bill.
  • ...6 more annotations...
  • Three new ways for customers to pay
  • contactless payment has become a mainstream way to pay, and the results for business are beginning to show.
  • contactless methods of payment are having an especially beneficial effect, allowing lines to move faster as transactions are processed more efficiently
  • A fantastic time-saver for takeaway outlets in particular, pre-payment systems work by allowing the customer to place their order and pay online.
  • customers can simply pick up their order and walk away, saving precious minutes out of their lunch hour, while the restaurant can serve a greater number of people in the same amount of time.
  • Taking the pre-pay concept one step further, mobile ordering allows customers already in your bar or restaurant to place their order at their seat, using their smartphone.
  • cmogu001 on 18 Sep 16
     
    This article expounds how technological advances in POS systems are changing the way different organizations in the hospitality industry do business. The article explains how each business can gain a competitive edge with speedy POS payment systems as well. According to the article, there are three new ways for customers to pay that includes contactless methods of payment , prepay, and mobile ordering. All of these new features are having an especially beneficial effect, allowing lines to move faster as transactions are processed more efficiently. The article further explains how future POS trends goes beyond faster payments and quicker queues. Modern POS systems offer the unprecedented access to detailed customer data that focuses on individual customers' patterns and preferences. In conclusion, with all the benefits that the latest technology offers, it stands to reason that he latest POS systems hold the key to the future of hospitality.
  • delaneyverger on 21 Sep 16
     
    This article was really interesting. I liked the different methods it referenced with regards to how customers can pay, as I know those methods are really becoming integral to the industry. I also like how it talked about how businesses can use data mining to find out exactly how fruitful these innovations will be or how they are helping the businesses that have already installed them. I'm interested in seeing what new technological innovations occur in the future, especially with regards to how people pay for their meals.
bbguy09

Hotels worldwide are going green with LEED | U.S. Green Building Council - 0 views

www.usgbc.org/...worldwide-are-going-green-leed

LEED USGBC Hospitality Technology Hotels Green

shared by bbguy09 on 22 Jan 17 - No Cached
  • Representing more than 5 billion square feet of space in the United States alone, there is an enormous opportunity for the industry—and guests—to positively affect the built environment.
  • the opportunity for triple-bottom-line wins when hotels think sustainably
  • sparked in part by guest preferences
  • ...5 more annotations...
  • nearly two-thirds of travelers reported plans to make more environmentally friendly choices over the next year
  • Cooling demand is greatly reduced by having more than 60 percent of its roof area covered with highly reflective materials.
  • LEED-related incentives
  • Extensive energy savings were realized through the insulating properties of a 16,000-square-foot green roof.
  • Highlights include 100 percent onsite wastewater treatment, 100 percent nonpotable irrigation
  • bbguy09 on 22 Jan 17
     
    The importance of sustainable ("green") construction and practices within the hospitality industry, and particularly the hotel segment, is growing. The U.S. Green Building Council is at the heart of LEED certification which establishes standards for and designates properties that are actively pursuing a more sustainable model. Consumers are becoming more ecologically aware and have made the "green" status of a destination part of their criteria when making decisions about where to stay. Hotels like the Hyat Hotels Complex in Chicago, the ITC Windsor in India, and the Tambo del Inka Hotel in Peru are chasing "triple-bottom-line wins" by implementing smarter designs like rooftop gardens, in-house water treatment/recycling, and sustainable local lumber sources for structures and interiors.
bbguy09

PaaS: Using Beacon Marketing In UK Hospitality | PYMNTS.com - 0 views

www.pymnts.com/...y-full-service-payments-beacon

Hospitality Technology mPOS PaaS Proximity Marketing Beacon Payment Advertising

shared by bbguy09 on 20 Feb 17 - No Cached
  • British merchants are not rushing to adopt the services, instead taking a cautious approach to introducing new payment technology and solutions into their businesses
  • if merchants fail to offer payment solutions that appeal to customers, they could risk frustrating and ultimately losing long-term visitors
  • [The merchant] can specifically pick out age, first time [at establishment] and gender and create a group around that … and then push out a special offer.
  • ...6 more annotations...
  • “It’s the sexiest thing in marketing that I’ve come across since email,” he said. “Really. It’s a game-changer when utilized correctly.”
  • “Consumers are demanding these sorts of conveniences in their everyday purchases now and with everything they do.”
  • U.K. merchants have been slower to adopt to these solutions than their U.S. counterparts
  • “We’re more of a conservative nation,” he said. “We’re a very skeptical people. We like to wait longer than others.”
  • Some business owners, he said, can get commitment-phobic because some solutions require years-long contracts with software and hardware suppliers.
  • urges merchants to take steps to make sure their business operations fall in line with consumer expectations.
  • bbguy09 on 20 Feb 17
     
    Lee Nazari is the CEO and founder of a payment solutions company in the UK. He provides his thoughts on the tendency for British hospitality merchants to be slower at adopting modern technologies, particularly in the point-of-sale category. Nazari exalts the power of beacon-based advertising and marketing tied to these technological solutions. He illustrates a scenario in which even a micro-business can affordably increase visibility in the marketplace and, consequently, foot traffic and revenues. In particular, Mr. Nazari describes the shifting expectation of consumers to integrate convenient, highly visible technological solutions into hospitality interactions and implores British operators to move past their concerns regarding the initial investment in the technology for the sake of their long-term success. He warns that operations that fail to "fall in line with consumer expectations" will "be left behind".
ramomar4

Current Trends and Opportunities in Hotel Sustainability. - Friday, 10th February 2012 ... - 0 views

www.4hoteliers.com/...6618

shared by ramomar4 on 27 Feb 17 - No Cached
  • Current thought in facility management, and specifically hospitality operations, is largely focused on optimizing operational efficiency (and the resultant cost savings) in primarily three areas: energy, water, and waste.
  • Cost savings. The realization of a bottom line financial return from implementation of sustainable business practices is arguably the strongest motivating factor to encourage private sector participation. Energy efficiency and conservation measures have been studied in depth over the past several decades, leading to assessments that the majority of building stock throughout the world is consuming more energy than necessary. There are also potentially significant opportunities for cost savings in the areas of water consumption and waste handling/recycling.&nbsp; From a financial perspective, many of the cost reduction and efficiency strategies can be achieved with no-cost or low-cost measures focused on optimization of the performance of both equipment and personnel. Given the competitive nature of the lodging industry and the associated difficulty of increasing revenue, the potential for reduction of operating costs provides a compelling incentive for hoteliers to consider investment in environmental technologies, as well as more efficient operational procedures.&nbsp;
  • Vetting and confirmation of technology. Within the past decade, a tremendous number of green technologies have been introduced into the marketplace.&nbsp; With numerous vendors and differing technologies (including emerging forms of alternative energies), hospitality owners require vetting and confirmation of these technologies as being cost effective and contextually appropriate for hotel and lodging use.
  • ramomar4 on 27 Feb 17
     
    The current trend hotels executives and owners are adopting is green and sustainable practices. First, because of the marketing and positive public relations it brings to the image of the hotel and second, because of the energy and cost savings to the bottom line. The implementation of these practices with new technologies and software's designed to streamline processes and keep routine calendar of projects make easier for management to keep track and follow through.
Theodore Moore

Hotel Revenue MAnagement GDS Advertising explained - 0 views

www.revenuemanager.eu/GDS_Advertising.html

shared by Theodore Moore on 08 Sep 12 - No Cached
  • GDS Marketing
  • advertise on GDS’s, you have to consider many factors, first of all if you want to target mainly one GDS or spread the investment on three,
  • GDS that supplies the most bookings to your hotel\hotels?
  • ...9 more annotations...
  • incremental business from key agents
  • GDS which is the dominant source of market of the travellers coming to your hotel
  • GDS that brings the nost business to the destination as a whole
  • Air and Hotel Screen Exposures – Sabre, Galileo and Worldspan
  • build product awareness and help maximize your hotel’s revenue through the GDS channel.
  • Global Distribution System (GDS) is the largest distribution channel in the hotel industry consisting of over 670,000 travel agent terminals worldwide
  • “Teaser lines” are most effective when they include a rate.
  • Hotel Screens, are more expensive than air screens.
  • All advertisements appear at the point-of-sale only when specific criteria for the campaign are met.
  • Theodore Moore on 08 Sep 12
     
    This article reaches out and speaks to revenue managers within the hospitality industry. It first introduces the purpose of GDS systems and the factors you should consider when selecting a particular GDS to advertise with. From the information included in this article, it discusses exactly how beneficial advertising can be by including features of the GDS, stating how useful this tool is for the hospitality industry and travel agents, and the large opportunity to build product awareness in order to maximize revenue. Revenue managers can then learn how to purchase advertising and a suggestion of "teaser lines" -text that appears on the travel agents' shopping screen is given. This article ends by providing a description of a standard campaign operates and the criteria it goes by such as the display period, promotional period, city code/airport code, GDS outlet, and other options that may be targeted within searching for travel.
Chris Cardoso

Hotel Telecommunications Strategies - 6 views

www.hotel-online.com/...Mar03_Telecommunications.html

shared by Chris Cardoso on 28 Jan 12 - No Cached
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.&nbsp;
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis.
  • ...18 more annotations...
  • Given the hotel’s advantage in quality over the guest’s portable devices, the proper packaging of services will lure even the most avid self-contained guest back to using the hotel’s telecom services.
  • Hotels are unable to compete on price with devices that the guest has brought with him.&nbsp; What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure.
  • Attracting the Guests to Use the Hotel’s Telecommunication Services
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. &nbsp; All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax.
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. &nbsp; All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • Attracting the Guests to Use the Hotel’s Telecommunication Services &nbsp; Hotels are unable to compete on price with devices that the guest has brought with him. &nbsp; What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
  • Guests had little choice back then but to use the guestroom phone and grumble about the cost.
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis .
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis
  • Another concern among hoteliers is what can be termed the self-contained guest
  • Another concern among hoteliers is what can be termed the self-contained guest
  • Theoretically, the self-contained guest needs no hotel telecommunications services . &nbsp;
  • Theoretically, the self-contained guest needs no hotel telecommunications services
  • Guests had little choice back then but to use the guestroom phone and grumble about the cost.
  • Hotels are unable to compete on price with devices that the guest has brought with him. &nbsp; What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
  • The early 1980s marked the beginning of an era of profitable hotel telephone departments.&nbsp; The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.&nbsp; Guests had little choice back then but to use the guestroom phone and grumble about the cost. This era has come to an end.&nbsp; With few exceptions, most hotels have seen between a 15 percent and 25 percent drop in telephone revenues over the last five years.&nbsp; The main reason for this decrease is guest choice.&nbsp; The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. &nbsp; All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax . A fax machine in the guestroom was considered a premium amenity for many years.&nbsp; With the Internet explosion, however, the machines have seen less use.
  • weiwei lu on 28 Jan 12
     
    No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an era of profitable hotel telephone departments. The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.
  • ...6 more comments...
  • Qianlin Wang on 04 Sep 12
     
    Nowadays, people have many choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. Hotel guests are restricted by the largest telecommunications service providers from making long distance collect and credit card calls to countries other than their home country. The guest is not able to complete his desired call from the guest room telephone. In addition to frustrated guests, this generates absolutely zero revenue to hotels. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure. The hotel can use some systems to reach this goal, such as the BBG Communications. It can increase revenue for every international operator assisted call. It assumes all responsibility for billing and collection of all calls. It has over 500 multilingual, live operators servicing customers. The most important thing is there is no cost and risk to the hotel, because the BBG assumes all associated cost and responsibility.
  • Shuqiong Huang on 05 Sep 12
     
    This article is talked about hotel telecommunications in the 21st Century. No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an area of profitable hotel telephone department. Few years later, this area has come to an end. The main reason for this decrease is guest choice. Later on, guests have a variety of choices for communicating including fax over the Internet, e-mail, cell-phones, calling cards and even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone. With the time passed by, hotel telecommunications update and improve better and better. Nowadays, High-speed Internet access is fast becoming an expected amenity. This the revolution for hotel telecommunications in the 21st Century.
  • rebecca Bonet on 08 Sep 12
     
    This article that is written by Geoff Grisworld. Talks about how telecommications has changing in the 21st century. One of them being hotel. Hotel takes a big advantage in telecommication because there is always a change in the communication system. That is why hotel have to upgrade their system often. This is why hotelier organizes packaging deal when it comes to communication system from using the phone to HSIA. This is a few system that is always need to be change constantly, so the hotel can offer a better experience at a reasonable price while they are enjoying their stay.
  • Paige Hanna on 09 Sep 12
     
    This article speaks about the growth and development of telecommunication within the hospitality industry in the 21st century. "No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past," the article states. Since the 80s hotels utilized their telephone department to offer a service for a profit. Because there was little to no competition with communication, this was profitable as guest pretty much had no choice but to use the phone service provided at a set cost by the hotel. Today, however, we see a shift in technology now where everyone has communication at their disposal via smart phones, Internet and other communication tools. With this happening, "it is very difficult for the hotel to compete on a cost basis." (Griswold) It also explains how high-speed Internet access (HSIA) is almost seen as an amenity anticipated by the guest and has worked in the hotels' favor. The article goes on to describe the "self-contained guest" that carries a smart phone, small printer, notebook computer and technology of their own which allows them to virtually have no use in the hotel telecommunications services. So what does this article suggest for concerns as such? Hotels are to attract guests to use their telecommunication services. By offering packaged deals at affordable prices, Griswold believes hotels will be able to be the ideal option for telecommunications services. After viewing this article, I realize how hospitality industry workers think about those they serve all the time and should always display it. Even though the hotel is trying to make money by charging for Internet and phone services, they wish to market the service as the best option for the guest. The Internet connection would be faster provided by the hotel over a smart phone is one feature they wish to advertise. This type of mentality is smart yet should be withheld throughout the industry and always show that the
  • Ling Xiang on 24 Jan 13
     
    The early 1980s marked the beginning of an era of profitable hotel telephone departments, because guests had little choice back then but to use the guestroom phone and grumble about the cost. Nowadays, guest has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax. And high-speed Internet access (HSIA) is fast becoming an expected amenity in 21st century. Today hotels are unable to compete on price with devices that the guest has brought with him. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure.
  • Karin Goodine on 26 Jan 13
     
    This article explains how much are creating incentives for hotel guest in an effort to get them to use the technology that the hotel provides.
  • Yawen Zheng on 26 Jan 13
     
    In modern society hotel need more attrahent thing increase revenue. The traditional way may lose competitiveness, like telephone services. Because almost everybody using personal cell phone and more and more people prefer to use internet to communicate such as email and skype. In my opinion if hotel build some telecommunications use internet such as physical skype phone and provide cheap service that may be attract more people to use that.
  • Chris Cardoso on 15 Sep 13
     
    With the emergence of "self-contained guest," hotel telecommunications departments must change its offerings because old strategies no longer apply. A self-contained guest is one that does not need the traditional amenities hotels would offer for telecommunications, such as fax machines and printers. Guests now look for a fast, free internet connection as an amenity. Some may not even need wifi, because they have a faster mobile service that they use. Even hotel telephones, guests no longer want to use the land line and pay hotel fees to make a call. Cell phones have eliminated that need (even for international calls). So hotels must not stay the same, and must change their strategies for producing revenue from their telecommunications department.
angelamenoher

MBDC | Cradle to Cradle Design - 0 views

www.mbdc.com/detail.aspx

triple bottom line green products Cradle to

shared by angelamenoher on 08 Feb 12 - No Cached
  • Cradle to Cradle&nbsp;Terminology&nbsp;
  • angelamenoher on 08 Feb 12
     
    This weeks module is about learning the green terms for hospitality. Therefore the first link I have provided is the vocabulary of the concept of Cradle to Cradle. Cradle to Cradle is a concept that ends the linear model of resource extraction to product manufacturing to land fill instead it becomes a circular model that eliminates the concept of waste. It follows the Triple Bottom Line of profits, planet, people in the design of products energy resource. Hotels can purchase Cradle to Cradle or C2C certified products from carpet and flooring, building exteriors to laundry detergents that are made to be reabsorbed into the circular model. This website is worth checking out. This link below is a summary of C2C in their own PDF Design for the Future http://www.mbdc.com/images/Design_For_C2C_Future.pdf
Charlie Barrett

- Royal Caribbean Launches New Online Portal for Meetings, Incentives - Successful Meet... - 2 views

www.successfulmeetings.com/...ortal-for-Meetings,-Incentives

shared by Charlie Barrett on 02 Mar 12 - No Cached
    • Charlie Barrett
      Charlie Barrett on 02 Mar 12
       
      The new technology is a great help to meeting planers when tring to sell the meeting space on the cruise line. With inventory, availability, and the ability to present proposals the cruise liner has created a very attractive site for meeting planners. Being the only cruise line to offer dedicated meeting areas, the target market expands from leisure to include business giving the cruise line a much larger client base.
Gerardo Collado

Nordstrom Sees Sales Boost From Mobile POS Devices - Forbes - 0 views

www.forbes.com/...oduction-of-mobile-pos-devices

shared by Gerardo Collado on 20 Jun 12 - No Cached
  • Now, Nordstrom, the Seattle-based fashion and beauty retailer offering apparel, shoes, makeup and other beauty products, is rolling out mobile point-of-sale (POS) devices throughout their full-line stores, as well as in some of their Nordstrom Rack stores. These mobile POS devices, which is a modified iPod Touch with a merchandise scanner and credit card slider, allow employees to check out customers from anywhere in the store. The app on the device also provides Nordstrom’s sales staff access to the company’s entire inventory, which is useful when helping customers check if an alternative size or color is available elsewhere, without needing a register to look up that information.
  • At the flagship Nordstrom store in downtown Seattle, most sales associates in these departments can be found armed with a mobile point-of-sale device and using them to checkout customers paying with plastic. When a Nordstrom customer checks out with a mobile POS, they can sign for their purchase and enter an email address for a paperless receipt. For most Nordstrom customers, checking out with a mobile POS is an incredibly intuitive and almost shockingly simple experience.
  • Johnson explains that the goal of using the mobile POS for Nordstrom is really to “take care of customer anywhere in the store. We don’t have to take you to the cash register, and instead, can do that right there with you on dressing room or when you’re trying on shoes – and then you’re on your way.” He adds, “that kind of ability to increase speed and convenience is increasingly important.”
  • ...1 more annotation...
  • According to the company’s 2012&nbsp;March Sales Report, “Preliminary quarter-to-date total retail sales of&nbsp;$1.73 billion&nbsp;increased 15.3 percent compared with total retail sales of&nbsp;$1.50 billion&nbsp;for the same period in fiscal 2011.”&nbsp;Additionally, according to the 2011 Nordstrom Annual Report, “both the average selling price and the number of items sold increased in 2011 compared with 2010.”
  • Gerardo Collado on 20 Jun 12
     
    The fashion merchandise retailer store, Nordstrom, has joined the venture of equipping employees with mobile POS devices in order to increase customer satisfaction, in a focus toward convenient efficient checkout. The fundamental incentive is to minimize the customer's inclination to over analyze their potential purchase by waiting in the line for a lengthy period, thus, maintaining the impose of the customers to purchase the item. The mobile POS devices are equipped with a scanner and credit card slider in order to complete the transaction for the customer, the same type of technology is visible in Apple and Home Depot stores. According to the company's sale report, a visible increase in sales has occurred for the Nordstrom Company, an estimated 15.3 percent from $1.5 Billion to $1.73 Billion in the same fiscal year of 2011. As well, the creation of a Nordstrom app allows salespersons to check inventory and availability, in a further aim to increase customer satisfaction and their business. Without a doubt POS system are branching into different spectrum of business in order to increase efficiency and customer satisfaction.
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