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Allen Lok

Houston Hilton hotel installs facial recognition; system can ID suitcases, employees an... - 0 views

travel.usatoday.com/...1

shared by Allen Lok on 30 Mar 12 - No Cached
  • The 1,200-room Hilton Americas-Houston - Houston's biggest hotel - has installed a cutting edge digital video system that relies on facial recognition technology. The system will let managers track employees, locate missing suitcases, recognize a VIP guest - and much, much more.
  • 90% accurate in recognizing people and objects
  • 3VR Security,
  • ...6 more annotations...
  • The hotel says the system can aid customers who've reported an item has gone missing inside the hotel
  • the system can find relevent surveillance footage in seconds
  • derail potential dangers before they happen by, for instance, uploading a digital image of someone who is banned from the hotel and letting the system send an alert when the person shows up.
  • bility to recognize repeat customers," the
  • release says. Moore says that they'll tie in the system with its front-office systems to "flag our Gold Card members in
  • order to be able to blow them away with service."
  • Yi Sun on 30 Mar 12
     
    Now as the world developed, security of every area becomes more and more important especially in hospitality industry. More and more new technology is used in hotel. From this article, we know that the Hilton Americas-Houston has installed a cutting edge digital video system that relies on facial recognition technology.The hotel isn't just monitoring for potential outsider threat; it's also keeping an eye out for rogue insiders, too. The hotel is using facial recognition to monitor employee behavior, paying particular attention to any former employees who leave on less-than-pleasant terms. All employees are informed that video monitoring of them takes place. The video system monitors the areas where employees come to punch into time clocks in order to verify the person's identity. But perhaps more significantly, the facial recognition system is used to watch for any suspicious activities of employees or former employees. For security problems that happened already, the system can find relevant surveillance footage in seconds rather than hours, which can aid in solving crimes and possibly prosecuting criminals. Hotel security could also derail potential dangers before they happen by, for instance, uploading a digital image of someone who is banned from the hotel and letting the system send an alert when the person shows up. Using facial recognition, the system would issue an alert if the person walked into a hotel so security so then hotel security could then escort the people out of the hotel. In serious cases, footage can be stored and e-mailed to an insurance company or local district attorney.
  • Melissa Krajewski on 30 Mar 12
     
    This seems similar to the casino facial recognition technology that Professor Cilli mentioned in the video lecture. Its interesting that you mentioned protecting the Hotel and their guests from disgruntled former employees backlash. With the Hotel common areas not being private space I don't see why guests would have a problem with privacy infringement.
  • Allen Lok on 22 Mar 13
     
    3VR highlights hotel security program that incorporates facial recognition to track guest, identify unwanted or banned guest and monitor employee attendance and behaviors. Also it can be used to help those pesky items that guests seem to keep losing by using color, size and other physical attributes. While this system has many benefits to a hotel, I see this being only feasible in a large property where the sheer volume of customers and guest can produce enough revenues to offset the cost of this system.
Hui Chen

Water-Recycling System in Hilton Americas-Houston Hotel - 0 views

www.americanlaundrynews.com/...s-houston-brighter-shade-green

green recycle hospitality

shared by Hui Chen on 27 Sep 12 - No Cached
  • educed by 75%, conserving more than 5.5 million gallons of drinking water per year and keeping the same amount o
  • keeping the same amount of wastewater and associated toxins from entering the environment
  • conserving more than 5.5 million gallons of drinking water per year
  • ...1 more annotation...
  • the AquaRecycle system maintains its temperature at 120 F, achieving significant energy savings by eliminating the need to heat cold water
  • Hui Chen on 27 Sep 12
     
    This article mainly introduce the AquaRecycle water-recycling system in the laundry of Hilton Americas-Houston Hotel. It mainly tells us the benefit of the system.
xsun015

The Future of Hotel Security - AOL Travel Ideas - 0 views

news.travel.aol.com/...the-future-of-hotel-security

shared by xsun015 on 30 Oct 12 - No Cached
  • With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;}
  • The new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access.
  • But travelers worried they will constantly have to traipse back to reception every time they lose their card need not despair. Security systems in some hotels do away with cards altogether.
  • ...8 more annotations...
  • "I think that you will begin to see more hotels going to RFID and smartphone entry before using biosystem recognition," says Wolfe. "These systems are expensive, and there are many consumers who just don't want this information stored somewhere -- for a variety of reasons."
  • Systems that track the other qualities that make each human unique are in development as well.
  • Yet more card-free security systems are on the way.
  • Many industry watchers are keeping an eye on Houston's largest hotel, the vast 1,200-room Hilton Americas–Houston. The hotel has a facial recognition system that can identify and track guests, employees, and even suitcases. With 700 employees and an annual $16 million payroll, the system offers benefits such as employee time-theft monitoring and prevention for the hotel. But travelers aren't that concerned about employees taking an extra cigarette break. What it means for you is that the system includes alerts if unwanted people are on the property and a response time of mere seconds if there's an incident. Customer service is heightened as well: Returning guests will be recognized and greeted by name. And with 1,200 rooms worth of luggage in transit, the system makes it a lot easier to find lost or misdirected bags.
  • not everyone wants to be on-camera, all the time. With concerns about "snooping" and a Truman Show-like lack of privacy, might guests feel that systems such as this are too intrusive in our hotels? "
  • Technology is opening new doors to hotel safety, and the way we navigate hotels is set to change in the blink of an eye. Or the swipe of a cellphone. Or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;} Those plastic key cards that once seemed so innovative will soon go the way of the actual key. The new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access. Much like the cruise world's one card system, these cards may soon make hotel stays easier by allowing guests to pay for services, as well as to check-in and check-out, through a single device. Travelers may even be able to save preferences on the cards, from pillow type to floor choice. RFID cards are already in use at New York's Plaza Hotel, and Starwood Hotels are considering introducing them into their hip Aloft and Element properties. But travelers worried they will constantly have to traipse back to reception every time they lose their card need not despair. Security systems in some hotels do away with cards altogether. "In addition to Radio Frequency Identification, there are also systems that use a smartphone, such as an iPhone," says Frank Wolfe, CEO of Hospitality Financial and Technology Professionals. "When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message." You can then play back the code to unlock your room door.
  • Systems that track the other qualities that make each human unique are in development as well. Movement-activated video-capture systems were showcased in New Zealand in September 2010. Researchers are at work on devices capable of recognizing an individual's gait or walk and even their DNA. Frank Wolfe says, "If you want to go 'way out there', there are some systems being explored that can allegedly sniff someone, and also systems that can recognize the pattern of blood veins on a human being which are apparently unique to the individual," says Wolfe. Quite common in Japan, vascular-recognition systems such as this are still "several years off," according to Wolfe. "I think that you will begin to see more hotels going to RFID and smartphone entry before using biosystem recognition," says Wolfe. "These systems are expensive, and there are many consumers who just don't want this information stored somewhere -- for a variety of reasons."
    • xsun015
      xsun015 on 29 Sep 14
       
      Nowadays, more and more hotels pay attention to IT security. They use high technology security equipment to protect the security of hotel and customers. These equipments will record every details about the hotel and customers. One one hand, this is a way to protect the security of the hotel. But they forget to care about the customers' feeling. Not all customers like it. Some customers want to protect their privacy. So I think that hotel needs to  consider the boundary about the hotel security. Keep the benefit and privacy for the customer. Then compare all the security devices, which is the best.
  • Yuri Kim on 30 Oct 12
     
    This article is about the advanced hotel security achieved through improved technology. Today's hotels tend to integrate the existing technology with high-tech methods, such as iris scanners and digital facial-recognition, to increase security. There are newly introduced contact-less Smartcards and RFID cards. These cards enable people not only to pay for service but also check-in and check-out on a cruise ship. Thus, there is double security system that uses their Smartphone to unlock the door in addition to RFID cards. Even, card-free security systems like finger print entry system and an iris scanner are in progress. These systems are developed for providing guests as well as increasing their property security by identifying employees. Moreover, a camera system that verifies individual's identity through tracking the human unique characteristics like a gait, walk, and DNA is being developed. However, any novelty and valuable technology is useless, if the consumers do not accept. Therefore, considering guest's unwillingness, hotels are going to employ RFID or Smartphone entry system first, not biometric systems. Lastly, the low tech, such as hotel staffs who get in-depth training and awareness of guests and staff and your fellow travelers who are interdependent on one another, is one of the greatest security measures in addition to biometric and high-tech method ironically.
  • ...3 more comments...
  • Yichen Yang on 31 Oct 12
     
    The hotel security will be raised to a new and next level with s lot of new technology. The plastic key will be innovated to smartcard with RFID. By usting the smartcard, the customer can stay easier by using it to check in or check out, also to choose the type of the pillow. Also, without the smartcard, the smartphone also can be that role and will become more popular and more easier. The card free security systems are on the way. The fingerprint may be used to enter the room. The Houston's largest hotel has a facial recognition that can identify and track guests and employees. This system will improve the security and the business. However, not everyone wants to be on camera, it sometimes depends on the background of the customers. New security measures will become such a part of our daily life that they will become the norm. One of the greatest security measures of late is actually low tech.
  • Mariana Sales de Jesus on 03 Nov 12
     
    The article highlighted reports the advancements in technology in the hospitality industry. These technologies are presented as security features as well. The highlights are about RFID cards, biometrics, hand scanners, iris scanners, facial recognition and even veins scanners. RFID cards is presented also as a security feature, however, it may give margin to a lot of fraud. Facial recognition systems are presented with a lot of emphasis and could be a great security feature if monitored for unwanted people. Some hotels have introduced iris scanners for special rooms such as presidential suites. Biometrics are being installed in hotels where your key card or credit card is replaced by your fingerprint. In order to add security, these hotels have added a password after fingerprints are placed on the reader. This extra security step will change consumer's perspective and maybe increase acceptance. The author also mentions that customers may not accept intrusive methods. The facial recognition seems to be a great advancement in hotel security; however, customer may feel uncomfortable to know that they are being recorded on cameras at all times. It is also mentioned that this may be a cultural issue. London was mentioned because it is very common to find security cameras in public areas and street in London . The main message transmitted is that no matter which one but technology and security will be taken to next level in the next few years. Security will have to move along with technology to avoid the downfalls of technology. It shouldn't hindrance the guests' security.
  • Mikaela Vourtsis on 18 Mar 13
     
    It's amazing how technology can aid in hotel security and this article describes just that. The future will be bright with all the new and innovative security opportunities for the hospitality industry. The main points of security mentioned in this article include the finger print entry system where they would have a touch screen where a guest would put their finger and that's how they would get in their room, saying goodbye to key cards. There is also a system that can track a person such as a movement activated video capture, where it can actually recognize an individual. Another security system that is coming into development can identify guests, employees, and suitcases. For instance, if a suitcase was lost or misplaced the system makes it easier to find the lost bags.
  • yiran DING on 19 Mar 13
     
    The uniqueness of human has been used for security tech in many ways, such as finger print, movement pattern, blood veins etc. And facial recoginition system is used by Hilton Americas-Houston now. It can be used to track guests, employees and even suitcases. However some customer feel unconfortable for the survillance everywhere and don't want to be on-camera all the time.
  • Yawen Zheng on 22 Mar 13
     
    The article described the future of hotel security systems. The security level is more and more important in hotel, for customer when they travel to a unacquainted place they need a safe hotel to guarantee them safety. Not only the security systems but also the details in everywhere the hotel management team must be pay more attention.
chelasccr

To Combat the Threat of Coronavirus, The Westin Houston Medical Center Deploys Robots t... - 0 views

hoteltechnologynews.com/...obots-to-disinfect-guest-rooms

technology hospitality hotel houston travel Tech

shared by chelasccr on 12 Jul 20 - No Cached
  • chelasccr on 12 Jul 20
     
    Westin Houston Medical Center is using a robot to be able to make sure the rooms are clean and being done effectively. The use of the robot is helping the cleaning process a lot quicker and it is also catching bacteria or dust that my have been left behind.
Sophia Yam

Todd Seiders, NFC locks, Kaba Lodging, RFID locks, VingCard Elsafe | Hotel Management - 0 views

www.hotelmanagement.net/...oom-door-locks-what-s-in-store

shared by Sophia Yam on 19 Mar 13 - No Cached
  • The newer locks don’t have the encryption code in each one; the code is issued at the front desk.”
  • These mechanical caps and security screws block physical access to the lock ports that hackers use to illegally break into hotel rooms. The mechanical solution remains free of charge to customers. Technical solutions vary depending on the age, model and deployment of locks at properties.” 
  • NFC-compatible door locks can streamline the check-in process by allowing guests to skip the front desk and use their smartphone as a room key, but standardizing the credential delivery between the phone and the lock remains a challenge, said Giovanni Iacovino, VP development of mobile solutions at Kaba Lodging.
  • ...1 more annotation...
  • They use very high-level security and encryption protocols to employ the delivery.”
  • Ling Xiang on 19 Mar 13
     
    Following a robbery at a Houston hotel in which thieves exploited security flaws in Onity locks first revealed at the Black Hat conference in July, Hotel Management spoke with Todd Seiders, director of risk management at Petra Risk Solutions and former director of loss prevention at Marriott, for tips on how hoteliers can keep their rooms secure. An NFC-compatible lock, such as this Signature RFID by VingCard lock, can streamline the check-in process.
  • Sophia Yam on 25 Jun 13
     
    Some of the major concern hotel such as Houston hotel are facing is robbery. A lot of the older locks in the hotel are so old that it may be easy to rob precious items from the guest rooms. NFC has a new lock where the newer lock does not have an encryption code, instead the guest will get a new code from the front desk. The new lock ensure that hackers can not easily hack into a guest rooms. In addition, the new NFC-compatible locks help guests skip the check in process at the front desk and instead use their mobile phone to open their guest room doors and check themselves into the hotel.
paige rosenberg

The Future of Hotel Security - AOL Travel News - 1 views

news.travel.aol.com/...the-future-of-hotel-security

shared by paige rosenberg on 17 Feb 12 - No Cached
  • Technology is opening new doors to hotel safety
  • Yet more card-free security systems are on the way
  • eventually new security measures will become such a part of our everyday lives that they will become the norm.
  • ...12 more annotations...
  • Systems that track the other qualities that make each human unique are in development as well.
  • here are some systems being explored that can allegedly sniff someone, and also systems that can recognize the pattern of blood veins on a human being which are apparently unique to the individual,
  • new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access.
  • Kimpton's 190-room Nine Zero Hotel in Boston was the first hotel to install a biometric iris scanner back in 2004
  • we navigate hotels is set to change in the blink of an eye. Or the swipe of a cellphone. Or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;}
  • Those plastic key cards that once seemed so innovative will soon go the way of the actual key
  • "In addition to Radio Frequency Identification, there are also systems that use a smartphone, such as an iPhone,"
  • When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message
  • Many industry watchers are keeping an eye on Houston's largest hotel, the vast 1,200-room Hilton Americas–Houston. The hotel has a facial recognition system that can identify and track guests, employees, and even suitcases
  • 1,200 rooms worth of luggage in transit, the system makes it a lot easier to find lost or misdirected bags.
  • Returning guests will be recognized and greeted by nam
  • "Hospitality all over the world has become more aware of past vulnerabilities that they might have had and have closed these holes by more in-depth training and awareness of guests and staff," he says. "In today's society, all travelers are becoming interdependent on each other for safety and security."
  • Fang Shu on 17 Feb 12
     
    This article talks about the future trend of the hospitality security, which is technology is opening new doors to hotel safety.  The author introduces some different technologies such as Contact-less Smartcards and RFID that hotels like New York's Plaza Hotel are currently using. Finger print or cellphone wipe technology is also used instead of card, which should be more safe. Some hotels even use video-capture systems to make sure the security is perfect. After introducing these technologies, the author also talks about the privacy issues. Because some customers are not willing to be on cameras. However, though some of them are concerning about this issue, an expert predicts that new security measures will eventually become such a part of everyone's everyday lives that he or she will become the norm. All in all, this article gives us the trend that more and more technologies will be used for hotel security in the future.
  • ...7 more comments...
  • Melissa Krajewski on 17 Feb 12
     
    I think PR representatives should address the privacy controversy surrounding radio frequency identification technology with a safety campaign. This may help consumers realize that they are not in the privacy of their own home when they are in the hallways of hotels and cruise ships and the cameras/tracking could help protect them. As long as the data collected is not misused these technologies will continue to be present in these locations.
  • Mary White on 17 Feb 12
     
    It's pretty important for the hospitality industry to present these new technologies as wonderful security measures. People could be put off by knowing they have to swipe their finger to get into a bathroom. The success of these technologies depends on effective marketing and proven security measures that ensure collected information about a traveller will not be used in unethical ways.
  • YONGHE FAN on 18 Feb 12
     
    Interesting article it is. Security is always the big issue for hospitality. I would like to stay in a hotel that is using finger print as the key card of the hotel because i believe that is much safer than cards that anybody can access my room by using the card.
  • Carolina Alfonso on 26 Mar 12
     
    In this article all of the new trends for hotel security are described and examples of where they are being implemented are given. Thanks to technological innovations hotel safety is heading into a whole different level. Now key cards are being change to more sophisticated ones that need just to be waved to open a room door. In the near future it is expected for these cards to be used as a payment method and to check-in and check-out. In the U.S biometrics technology is starting to be used by a small number of properties not only for guests to access their rooms but for employees. Facial recognition systems with the ability of tracking guests and employees are also being implemented. This system helps to improves customer service as it helps to really understand guest's preferences, as enormous amount of information can be extracted as they are constantly being monitored. Other technologies are also being developed. The most amazing ones are the systems that track other unique human characteristics as the way a person walks or it's DNA.
  • Jingjing Zhu on 30 Mar 12
     
    The technology of hotel changes very fast, such as swipe of a cellphone or print of a finger, or the contact cards that need just be waved to allow room access. It is like the cruise world's one card system, these cards may soon make hotel stays easier by allowing guests to pay for services, as well as to check- in and check-out, through a single device. If customers lost their cards on cruise, the radio frequency identification and smartphone will provide customers their code via text message, so they can play back the code to unlock your room door. But more card free security systems are on the way. If you want to get into your room at New York's SoHo Loft , you are going to have to lift a finger. The Nine Zero Hotel in Boston us the technology to make the property safer all round ,that means non-staff members and intruders can not access the property. Systems that track the other qualities that make each human unique in development as well. The Houston's largest hotel has a facial recognition system that can identify and track guests and an annual $16 million payroll ,the system offers benefits such as employee time theft monitoring and prevention for the hotel. But with 1200 rooms worth of luggage in transit the system makes it a lot easier to find lost or misdirected bags The Wolfe feels that in addition to the biometrics and high-tech methods currently being deployed ,one of the greatest security measures of late is actually low tech.
  • Te Gu on 30 Mar 12
     
    The full name of RFID is radio-frequency identification. RFID is the use of a wireless non-contact system that uses radio-frequency electromagnetic fields to transfer data from a tag attached to an object, for the purposes of automatic identification and tracking. Some tags require no battery and are powered by the electromagnetic fields used to read them. Others use a local power source and emit radio waves (electromagnetic radiation at radio frequencies). The tag contains electronically stored information which can be read from up to several metres (yards) away. Now RFID in hospitality industry as a tool is used for improving service quality, customer satisfaction, market share, and profitability. As the new technology apply into hotel security, the hotels change their ways in the blink of an eye, or the swipe of a cell phone, or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the high level and some of the luxury hotels begin to use RFID system. Usually customers will worry about lose the card of hotel. Then they can not open the door and even need to pay extra money to buy a new card. But now security systems in some hotels do away with cards altogether. Because of RFID system, customers can use the iPhone connect with the system. When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message. Guests can play back the code to unlock your room door.
  • liang qian on 31 Mar 12
     
    i think there are some factors to consider. Customer Service - Many opportunities for "great" customer service are lost if guest and employee interaction is diminished. In many cases, the front desk staff give the first impression that a guest experiences. This first "experience" can be crucial for referring the guest to other property amenities, i.e. spa, restaurants, lounge, pool, attractions, etc. Often, the front desk staff are acting as the concierge and resolvers of guest issues.
  • katya zelinskaya on 01 Apr 12
     
    this article talks about new technology that is being implemented throughout out US and the world. Old key cards are now going to be replaced with even older standard keys or the radio frequency identification card that can be waived in front of the door to gain access. Also, there is a technology that will sent an encrypted sound text to guest;s cell phone, which when played back will open the door.  It talks about technology that tracks all employees, guests and their luggage.  There are several concerned that travelers have about their privacy, but article stated that it all depends on the type of the traveler.  Also, the face recognition technology used in Houston's largest hotel remembers guests names and when they return, guests are greeted by name.  Article concludes that even with all this technology, the best security is provided through interdependence of travelers and employees.  
  • paige rosenberg on 04 Aug 12
     
    Technology in the hotel travel and tourism industry will be changing drastically in the near future, from the swipe of a cell phone, print of a finger, facial recognition, iris scanners, security is going to be taken to the next level. the plastic key cards will soon no longer exist. Radio frequency I'd cards are the new thing, where guest will use this for preferences for everything, from charging things to your room, preference of floor type to pillow choice, chick in and out etc. systems that track the other qualities of a person instead of using a key or card are in development as well. There are research going on how to open the door and. Lose wi just the persons walk and movements. Some people think these new security technologies are awesome, while some think they are not, people dont want to be watched 24/7while on vacation they just want to enjoy there stay. But in today's society all travelers are becoming interdependent on each other for safety and security.
Ligia Elizondo

Hotel Industry Safety And Surveillance: New Technology From 3VR Security Increases Safe... - 1 views

hospitalityrisksolutions.com/...reases-safety-for-hotel-guests

hotel industry safety surveillance technology security guests hospitality

shared by Ligia Elizondo on 31 Mar 12 - No Cached
  • “The system will also allow us to do things we never thought about.”
  • As the number-one convention hotel in the city, Hilton Americas-Houston is the first hotel to utilize 3VR’s facial recognition, license plate recognition and advanced motion analytics to provide the ultimate in guest security.
  • This high-sensitivity makes the system a most useful tool for the property, providing the ultimate in guest safety and security.
  • Ligia Elizondo on 31 Mar 12
     
    Hilton Americas-Houston has implemented a surveillance system with cutting edge technology from 3Vr Security to provide guests with the best in hotel security and customer service. With 3VR it would be possible to find surveillance footage in couple of seconds. Alan Moore, director of security and life safety for Hilton Americas-Houston claims "I've never seen anything that is able to do the things this technology does; it's light-years ahead of the system we previously used." This new technology will give the hotel a competitive advantage by increasing customer service. For example when it comes to lost and found if a bag was misplaced it can be found very quickly by searching based on color and item. The system recognizes faces that are not guests. Among other uses of the system are counting arriving vehicles, monitoring all accidents including vehicle accidents in the garage that can be useful information for a guest when it comes to insurance purposes.
Long Jin

HFTP developing hospitality accounting system users guide | Hotel Management - 0 views

www.hotelmanagement.net/...nting-system-users-guide-14966

hospitality accounting technology

shared by Long Jin on 19 Oct 12 - No Cached
  • To create a global resource for the hospitality finance industry, Hospitality Financial and Technology Professionals has begun development on a global hospitality accounting system users guide.
  • Our plan is to document how the industry is actually performing the process, as opposed to mandating a process."
  • Long Jin on 19 Oct 12
     
    HFTP is short for Hospitality Financial and Technology Professionals. It is working with members of several organizations, including EHL, HFTP's Research institute at the University of Houston, Hong Kong Polytechnic University and Hospitality Professionals Association. From the article, HFTP has start developing a global hospitality accounting system users guide. The global guide will provide the industry with a comprehensive glossary of inventory terminology, charts of accounts and will benchmark common allocation for specific regions of the world. The project is planned as a three-step process. 1. Final year bachelor students at Ecole Hoteliere De Lausanne (EHL) in Switzerland working on their Student Business Project are gathering data, surveying hotel operations and assembling terms of reference. 2. Once the data is assembled, it will be distributed to regional teams of industry professionals that are chaired by industry consultants. These teams will develop sample charts of accounts and common allocations for their specific areas. 3. The team chairs will finalize the project by authoring a discussion on similarities or differences of allocations. The initial guide will be published in English, with plans to distribute globally in multiple languages.
Mohan Song

Green Hotels: Eco-Friendly Hospitality Must Strike A Balance - 0 views

www.huffingtonpost.com/...els-ecofriendly-_b_826805.html

hotel green hospitality travel

shared by Mohan Song on 24 Sep 12 - No Cached
  • Gaby Belardo on 24 Sep 12
     
    I chose this article because it is an opinion article from the Huffington Post about the balance of luxury and being eco-friendly. Joanna Zelman shares her views on green hotels. She presents the question of whether living luxuriously during your hotel visit means sacrificing our planet. She also shares that hotels are indeed recognizing the major amounts of waste they have been producing. Zelman feels that hotels are trying to be green, but in the end they let the guests decide how green they want to be.
  • Gaby Belardo on 24 Sep 12
     
    "Some hotels now recognize the astronomical amount of waste they produce daily, and a green hotel movement is underway. The Hilton Americas-Houston generates a reported 675,000 pounds of dirty linens per month. With the purchase of an AquaRecycle water recycling system, they reduced their water usage by 75%, from 630,000 gallons to 157,500 gallons per month."
  • Mohan Song on 05 Feb 13
     
    Some hotels now recognize the astronomical amount of waste they produce daily, and a green hotel movement is underway.Element Times Square West is Starwood's most recent endeavor, an "eco-chic" hotel located on W. 39th street in New York City. The hotel proudly touts recycling bins in every room, complimentary bikes, reusable laundry bags, silverware instead of plastic, dispensable bath products, and an organic on-site pantry.But right next to the reusable laundry bag is a plastic laundry bag, beside the ceramic mugs are paper cups, across from the dispensable soap is an individually wrapped bar, and after consuming your organic food, you can rest your guilt-free head on a bunch of down feather pillows. Someone suggests that guests unplug chargers when not in use, turn lights off, and take advantage of linen reuse policies.
Omar Shalaby

Keep your rooms secure from door lock hackers - 0 views

soa.li/ir5uTPE

shared by Omar Shalaby on 02 Jun 13 - No Cached
  • Omar Shalaby on 02 Jun 13
     
    Following a robbery at a Houston hotel in which thieves exploited security flaws in Onity locks first revealed at the Black Hat conference in July, Hotel Management spoke with Todd Seiders, director of risk management at Petra Risk Solutions and former director of loss prevention at Marriott, for tips on how hoteliers can keep their rooms secure.
  • Omar Shalaby on 02 Jun 13
     
    Though this was posted in January, I can still remember the situation like it was yesterday. Of course news articles tend to reach the public later than the issue arises; however, we try to be on top of our game. We heard rumor of the break-ins happening, so we did our research and actually found videos on You Tube on how to create the hacking device and use a dry erase marker to conceal the microchip. It was ridiculously simple, yet a huge threat to the entire industry. We called Onity immediately and had our locks all updated with the new software and hardware to prevent the issues. It was a ridiculous charge per lock for them to come out and manually fix them all, which wasn't at all in our budget, but definitely worth the security increase. That's where there is a problem. Most hotels didn't predict this kind of an issue, so it wasn't accounted for in their budgets. Some are willing to spend the extra to ensure safety and security, but some would prefer to do the "mail-in" procedure to get the motherboard replaced for free. That being said, most hotels do not carry an entire second set of locks, I would estimate 10-20% of the number of rooms is the number of extra locks on hand at any given time, functional or not. So, this process takes up quite a bit of time in doing it in the "mail-in" way, as it would take a minimum of 6 shipments to get all locks replaced. That is beyond time consuming and way too long to wait for this important of a matter. I hope all hotels are done with this by now, but still something for everyone to keep in mind while travelling. Always use your deadbolts and privacy locks, never leave your valuables in plain sight, use the in-room safe or safety deposit boxes where available, and use your instincts. Even as a guest, you can still follow the 5 foot rule and greet everyone you see, not only to be nice or courteous, but also to try and weed out the potential thieves!
Yue Li (3011472)

HFTP Begins Development of a Global Hospitality Accounting System Users Guide - 1 views

www.hftp.org/...NewsPressContent.aspx

accounting technology

shared by Yue Li (3011472) on 01 Mar 12 - No Cached
  • "We are the only global association dedicated to hospitality finance and technology
  • To create a global resource for the hospitality finance industry, Hospitality Financial and Technology Professionals (HFTP®) has begun development on a global hospitality accounting system users guide.
  • The global guide will provide the industry with a comprehensive glossary of inventory terminology, charts of accounts and will benchmark common allocation for specific regions of the world. The project is planned as a three step process:
  • ...1 more annotation...
  • HFTP is working with members of several organizations including, EHL, HFTP's Research Institute at the University of Houston, Hong Kong Polytechnic University and Hospitality Professionals Association (HOSPA).
  • boyan yuan on 01 Mar 12
     
    To create a global resource for the hospitality finance industry, Hospitality Financial and Technology Professionals has begun development on a global hospitality accounting system users guide. HFTP is the only global association dedicated to hospitality finance and technology and our Global Board is investing heavily to create a benchmark that stakeholders can use to compile accounts, compare regional differences and define the value of a hospitality operation.
  • ...3 more comments...
  • Marcia Brown-Kelly on 01 Mar 12
     
    I agree that this will be a great resource for hospitality finance and technology professionals. I believe that the school doing the research should partner with industry focus groups as well.
  • david swatscheno on 28 Jun 12
     
    This article focuses on a global accounting system. Their trying to make a generic set up that is user friendly for people worldwide. People are working on this and we will see what it has to offer the hospitality community here in the future.
  • Laura Montoya on 15 Oct 12
     
    This article speaks about a user guide that will "compile accounts, compare regional differences and define the value of a hospitality operation." To create this guide will take some time, and 3 steps must be performed. First the research needs to be conducted and gathered, secondly the collected data will be distributed to regional teams who will develop sample charts of accounts. Lastly, the team chairs will finalize the project by authoring a discussion on similarities or differences.
  • Kelly Baptist on 17 Oct 12
     
    This article was pretty brief, but it stated that Hospitality Financial and Technology Professionals has begun development on a global hospitality accounting system users guide. This would create a global resource for the finance industry. Frank Wolfe, HFTP's CEO, says that the company is the only global association dedicated to hospitality finance and technology. They are hoping to create a benchmark that stakeholders can use to compile accounts, compare regional differences and define the value of a hospitality operation. What I found interesting about this article was that it greatly involved final year bachelor students at Ecole Hôtelière De Lausanne in Switzerland performing research for this project. I also think that a global hospitality accounting system users guide would be beneficial, especially since many managers/employees do not have the strongest training or skills in a financial or technical area.
  • Yue Li (3011472) on 17 Oct 12
     
    HFTP (Hospitality financial & technology professionals) begins developing a global hospitality accounting system users guide. This kind of users guide is totally new to the hospitality industry and currently there is no global resource like this. The global guide will provide the hospitality industry with a glossary of inventory terminology, accounting charts and other accounting-related information. This project is developed using technology that can provide users with a benchmark that stakeholders can use to compare regional differences and define the value of hospitality operation. This project is a three-step process. First, bachelor degree students from all over the world who are interested in this project will work as data collector. Second, the assembled and analyzed data will be processed into professionals in different regions all over the world to create new sample charts. Finally, the initial guide will be published in multiple languages and distributed globally. This new accounting system technology is predicted to help the hospitality industry increase the ability in financial management, accounting, cost control and the sharing of global accounting data sources.
Yue Li (3011472)

HFTP Begins Development of a Global Hospitality Accounting System Users Guide - Yahoo! ... - 2 views

finance.yahoo.com/...bal-hospitality-171100610.html

hospitality accounting system technology

shared by Yue Li (3011472) on 01 Mar 12 - No Cached
  • "Currently, there is not a global resource like this," said Frank Wolfe, CAE, HFTP's CEO.
  • The global guide will provide the industry with a comprehensive glossary of inventory terminology, charts of accounts and will benchmark common allocation for specific regions of the world. The project is planned as a three-step process:
  • HFTP is working with members of several organizations, including EHL, HFTP's Research Institute at the University of Houston, Hong Kong Polytechnic University and Hospitality Professionals Association (HOSPA).
  • ...1 more annotation...
  • To create a global resource for the hospitality finance industry, Hospitality Financial and Technology Professionals (HFTP®) has begun development on a global hospitality accounting system users guide.
  • gaby bestulich on 01 Mar 12
     
    This article talks about how the Hospitality Financial and Technology Professionals (HFTP) are in the process of making a user guide for the global hospitality accounting system. This guide will include a glossary of inventory terminology and have charts that are allocated for specific regions of the world. The article also breaks down the process into three parts. First they are gathering data by surveying hotel operations and terms of reference. Next the data will be sent to regional teams of industry consultants. Then to finalize the project they will author a discussion on issues of allocations. I belive that this would be a definite benefit to some people that have to work with these systems. It allows them to really understand the information rather than just trying to figure it out.
Jennifer Koren

Hotel Industry Safety And Surveillance: New Technology From 3VR Security Increases Safe... - 0 views

hospitalityrisksolutions.com/...reases-safety-for-hotel-guests

surveillance technology security hospitality safety tech

shared by Jennifer Koren on 31 Oct 13 - No Cached
  • The 3VR platform makes it possible for the property to find relevant surveillance footage in seconds, rather than hours, allowing the hotel to utilize the technology for multiple purposes
  • Hilton Americas-Houston is now able to help guests locate lost possessions with the system’s color, directional and object search capabilities. A guest’s misplaced suitcase can be found almost instantly by following the piece using a search based on color and object, from the time it enters the hotel all along its path throughout the building.
  • the system is so sensitive that it has recognized faces that were not actually guests; they were photos of the t-shirts of guests. Moore said “President Obama made an appearance on our skywalk, on a guest’s clothing. That’s how bad the system wants to recognize a face.”
  • Jennifer Koren on 31 Oct 13
     
    3VR security Inc launches new technology that can track almost anything that enters hotels. With facial recognition, license plate recognition and motion analysis, guests should have no problems feeling safe. According to the article there are over 7,000 lost items that end up in the hotel's lost and found each year. With this new technology, that number will drastically reduce. There is a 90% accuracy rate attached with this new system. With this system, managers will be able to staff appropriately if they know when vehicles are most active in the parking garages as to avoid accidents or any theft. I think this sounds like a great idea for personal items. It is a little alarming that a system like this can track any guest and see what they are up to in the hotel. Are there any privacy concerns or issues that you think will come along with a system like this?
miamigol

Facial recognition authenticates cruise ship passengers - 0 views

gcn.com/...facial-id-cruise-ships.aspx

technology Hospitality software tech solution

shared by miamigol on 24 Oct 18 - No Cached
  • miamigol on 24 Oct 18
     
    The article is about the use of biometric technology being tested by CBP to authenticate cruise passengers as they enter and exit a ship. The trial was conducted at Cape Liberty Port, N.J. with passengers disembarking a royal Caribbean ship. The test not only demonstrated high-quality and high-speed facial matching but also expedited inspections. CBP is also testing exit biometrics in a number of international airports across the nation, including Houston Hobby and George Bush, Las Vegas' McCarran, Washington Dulles, and Chicago O'Hare. The article was published in November 2017 and indicates that by early 2018, CBP would have already implemented this technology at the top 20 U.S. airports. Furthermore, CBP is working with JetBlue on a facial recognition program that uses a picture in lieu of boarding pass.
anonymous

More hotels are going green, and not just to save water or money - Los Angeles Times - 2 views

www.latimes.com/...el-drought-20141114-story.html

technology hospitality hotel green

shared by anonymous on 04 Sep 16 - No Cached
  • The Intercontinental Hotels Group plans next year to give all 4,700 of its hotels access to an online tool that lets managers track how much energy and water they are using.The group hopes to use the system to cut water use by 12% over the next three years in water-starved areas like California.During a multimillion-dollar renovation three years ago, the Hotel Bel-Air in Los Angeles installed a filtering system to reuse bathroom water from a dozen hotel suites to irrigate its 12 acres of gardens.The Loews Santa Monica Beach Hotel plans to install a system to recycle about 70% of the water used for its laundry operation. The project, which is expected to be installed by mid-December, will cost about $96,000, after water and gas rebates, according to hotel officials.Hotel officials expect the investment will pay for itself in 17 months.
  • said about dumping the ivy planters. "I think it's about sending the right message."
  • Nearly 60% of travelers say they plan to make eco-friendly choices when booking hotels, with half saying they would pay extra to stay at an environmentally friendly hotel, according to a 2012 survey by the travel website TripAdvisor.
  • ...10 more annotations...
  • An Earth-friendly image i
  • The best thing hotels can do is say 'look at what we are doing'" to help the environment, said Patricia Griffin, founder of the Green Hotels Assn., a Houston-based group that promotes green policies for hotels.
  • ow-flow shower heads and other in-room measures are common in hotels because local utilities and government agencies offer rebates for water-saving equipment.
  • Bathrooms are the biggest drain, accounting for about 30% of hotel water use, followed by landscaping and laundry, each with 16%, and kitchens with 14%, according to the Environmental Protection Agency. Typical water-saving measures can reduce operating costs at hotels by as much 11%,
  • The water saved from the drained fountains was "insignificant," but it sent a message about the hotel's environmental efforts, said Kathleen Corchran, the hotel's general manager.
  • The group hopes to use the system to cut water use by 12% over the next three years in water-starved areas like California.
  • The Loews Santa Monica Beach Hotel plans to install a system to recycle about 70% of the water used for its laundry operation. The project, which is expected to be installed by mid-December, will cost about $96,000, after water and gas rebates,
  • Hotel officials expect the investment will pay for itself in 17 months.
  • Since then, hotel officials say they have avoided additional fines by putting an end to washing down sidewalks and parking lots, installing low-flow shower heads and limiting landscape irrigation to evening hours, among other water-saving measures.
  • With California in the worst drought in state history, some hotels have gone beyond simply installing low-flow shower heads and urging guests to reuse towels. The goal is not just to save water or money. It's about creating an eco-friendly image to appeal to environmentally minded guests.
  • vincentsalazar on 04 Sep 16
     
    With the demand for sustainability initiatives by consumers, hotel are having to make major changes in order to oblige. Sustainability has become a major concern for many consumers and businesses have taken notice. As a result, major hotel chains across country have begun to put in order plans to make changes to their daily operations. As noted in the article by L.A. Times, changes have been made to features such as water usage, machinery operations and even landscaping design . These changes and updates are in the hopes to attract a wider consumer market which now includes Eco-friendly travelers.
  • ...1 more comment...
  • anonymous on 18 Jan 17
     
    This article discusses how many travelers look for environmentally friendly places to stay.  Also discusses what some things hotels will and are doing to become more environmentally friendly and sustainable.
  • anonymous on 16 May 19
     
    The LA Times article, "More hotels are going green, and not just to save water or money" highlights how an "earth-friendly image" is important to many corporate travel managers. Research suggests that having an environmentally friendly hotel not only aids in decreasing operational cost and avoiding city or county fines but may also be a way to differentiate a firm's brand and compete more effectively in the market. With travelers specifically seeking out eco-friendly choices and demonstrating a willingness to pay extra to accommodate a hotels ability to provide these services; going green could be a strategic solution implemented in a manner that allows for increasing market share while reducing operational cost.
  • tgood006 on 16 May 19
     
    Good Afternoon, It good to see hotels are being proactive about being environmentally friendly. It also great they mentioned that corporate travelers are looking for Eco-friendly hotels. I know a lot of companies require corporate travelers to seek out hotels that meet certain green levels and along with there corporate rates. Hotels are demonstrating that they are willing to invest in green technology not only for money but because it the right thing to.
Lymaris Collazo

Impersonally personal: Guest connection through technology | Hotel Management - 0 views

www.hotelmanagement.net/...-connection-through-technology

management mobile tech technology hospitality hotel software business travel green

shared by Lymaris Collazo on 06 Sep 20 - No Cached
  • After an estimated $28 billion dollar sector bleed through COVID-19, hoteliers and hospitality professionals are facing record challenges. The first is the challenge of adaptation. Increased health and safety demands have created new barriers to normal operation. Most barriers require more staff or more capital, and with the concurrent decreased revenues and restrictions on personnel, owners are left at an impasse.
  • Next comes the challenge of maintaining client connections. Public concern has skyrocketed, motivation to safeguard finances is at an all time high, and maintaining physical distance compromises customer care to no end. After decades of perfecting the art of personalized guest interactions, the path forward is daunting and unclear.
  • Smart tech makes it possible to execute new health and safety protocol without needing more staff or impossible capital.
  • ...10 more annotations...
  • Smarter Cleaning Solutions One of the more intuitive applications, technology offers huge potential to solve the greater need for thorough cleaning and dependable sanitation without obliterating profit margins or compromising the safety of the janitorial team. From product design to virtual checklists, many tech vendors have stepped up to offer their services in this arena.
  • Pure employs a seven-step process to equip any space with purified, allergy-free air and ensure complete elimination of invisible toxins.
  • LightStrike’s Germ-Zapping Robots are another great example of tech-improved safety. Used first by the Westin Houston Medical Center Hotel, the robots can be used to sanitize guestrooms and common areas, reducing the threat of the virus.
  • Smart tech solutions can be integrated into personalized guest technology, whether at the time of check in or during their stay, allowing guests to learn as much or as little about the precautions their host is taking. With the option to request more attention in certain areas, cleaning can, for the first time, be a customizable experience.
  • Most bookings are made online and the check-in process is moving in the same direction, with many hotels investing in facial-recognition technology.
  • Some platforms can integrate with any access-control system, allowing it to be part of a more personalized guest experience.
  • Concierge apps are becoming standard, and most hotels are extending in-app offerings to include unlocking the doors, contacting room service, and ordering from the hotel restaurant. The Solay Mobile App is allowing guests to book pool chairs or beachside reservations ahead of time and from a distance. The same philosophy can be applied to gym use, pool time, and restaurant management.
  • Social Media and Social Good Social media is the best avenue to keep potential guests informed and motivated.
  • many hotel owners have stepped up to be of service where they’re needed, and they’ve used various forms of social media to spread the word about their offerings. 
  • Industry leaders are capitalizing on smart solutions, using new technology to rise to new demands and foster deeper client connections. Far from impersonal, tech offers new ways to offer a tailored guest experience. As a permanent part of the new industry normal, smart tech should be embraced and pursued as another opportunity to excel in guest accommodations. 
  • Lymaris Collazo on 06 Sep 20
     
    The article is about how technology solutions can be a great investment and reduce capital to face the challenge of "new normal" adapatation and safety demands. Using technology such as as self-check-in, digital key, robots for sanitation of public areas, and social media to promote could result in less payroll costs and maximize revenue.
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