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Ted Rood

FTC Sues Wyndham Hotels Over Data Security Failures - Security - Privacy - Informationweek - 0 views

www.informationweek.com/...240002829

shared by Ted Rood on 01 Jul 12 - No Cached
  • The Federal Trade Commission Tuesday announced that it had filed a suit against global hospitality company Wyndham Worldwide Corporation, as well as three of its subsidiaries
  • failing to institute a robust information security program, even in the wake of a major exploit.
  • exposure of over 600,000 credit card accounts and $10.6 million in fraudulent credit card charges, the FTC alleged.
  • ...5 more annotations...
  • More Security Insights Webcasts Malware from B to Z: Inside the threat from Blackhole to ZeroAccess Remove Administrator Rights Without Disrupting End User Productivity More >>White Papers
  • Valentino said the company overhauled its information security practices in the wake of the attacks, and also dismissed claims that anyone had been harmed by the breaches. "At the time of these incidents, we made prompt efforts to notify the hotel customers whose information may have been compromised, and offered them credit monitoring services," he said. "To date, we have not received any indication that any hotel customer experienced a financial loss as a result of these attacks."
  • "unfair and deceptive
  • The FTC accused Wyndham of failing to address the security vulnerabilities highlighted by the first breach, as well as failing to implement technology that could have detected unauthorized access to its networks. As a result, the agency said, in March 2009 attackers--"using similar techniques as in the first breach"--again
  • gained access to the Wyndham Hotels and Resorts network.
  • Ted Rood on 01 Jul 12
     
    This article describes one of the worst situations that could occur when operating a hotel. According to the text, Wyndham Hotel Group failed to implement a strong enough security system, resulting in hackers breaching the network and stealing over 600,000 credit card numbers and over 10 million dollars in fraudulent charges. The FTC is suing Wyndham Corporation for failing to take the proper security measures to guarantee the security of the most important customer information. The FTC also states that Wyndham used improper software configurations that presented credit card information in a manner that was clear and easy to read. Michael Valentino, spokesman for Wyndham Worldwide, the company made prompt efforts to notify those whose information had been compromised and according to Valentino, no hotel customer had experienced a financial loss as a result of the attacks.  Despite Valentino's claims, the FTC is suing Wyndham for unfair and deceptive practices in failing to protect the privacy and personally identifiable information about guests. The FTC claims that Wyndham failed to address the security failures that occurred after the first breach in 2008 and did not implement technology that could have detected unauthorized access to networks. In 2009, hackers used similar techniques to break into the network again as steal as much personal information as they could. 
Hanlu Hu

E-Commerce for the Hospitality Industry | The Moscow Times - 6 views

www.themoscowtimes.com/...449373.html

technology

shared by Hanlu Hu on 30 May 12 - No Cached
  • E-commerce has been defined as "the buying and selling of products and services by businesses and consumers over the Internet."
  • Accelerating Internet usage worldwide The Internet is the lowest cost hotel-booking channel Most travelers research hotel reservations on the Internet Social media and online hotel reviews are an increasingly important decision factor The web is the preferred media source for travel information, favored 17:1 over television and 6:1 over newspapers and magazines.
  • Adding real time search functionality to your site, capability to generate user reviews, launching contests helps to build fresh content and quality links
  • ...9 more annotations...
  • Heavy graphics, animation and flash demos cause your site to perform slowly. Sites that are built keeping these guidelines in mind will deliver better user experiences, will perform better on search engines, and ultimately drive higher ROI.
  • As things stand now, mobile queries represent about 10% of all queries made on Google. People are using mobile devices to conduct searches, as well as share content, connect with friends and browse the web
  • Embracing social media. 93 percent of social media users expect companies to have a social presence. 85 percent of social media users want companies to interact with them on social sites. A well-planned social initiative can turn fans into brand evangelists.
  • The Internet has consolidated itself as a very powerful platform that has changed the way we communicate, and the way we do business.
  • The growing importance of e-commerce in the modern hospitality industry has created an urgent need for simple solutions to manage companies' online presence. Now that each hotel is involved in e-commerce, why is hotel e-commerce so important today?
  • We forget that the human brain can only consume limited information. It is important to take a holistic approach and prioritize information. Good web site architecture and organized content improves site usability and its efficiency when used with search engines.
    • yan xie
      yan xie on 03 Jun 12
       
      It is true that we always forge how many information the human brain will take at once. Although the e-commerce is the good way for customers to know the new products and new service from the hotels, sometimes the hotels provide so much information to customers. It lets customers confused and does not know what the specifice products can meet their requirements. And sometimes, they feel some hard to understand your service so that they give up hotels service or new products to choose the one they are familiar. So how to make e-commerce usability and efficiency is a new point, which the hospitality industry company need to consider.
  • make sure your ad groups are made up of tightly knit keyword themes and that those keywords are reflected in your ad copy; ensure that your landing pages clearly reflect the offer promoted in the ad copy and includes clear calls to action and conversion factors.
    • yan xie
      yan xie on 03 Jun 12
       
      As the point two mentioned, the customers cannot get so many information at once, and they also cannot search lots of information at once. So the keyword themes is also another important thing for company to do the promotion and ads. This ads need to have the keywords to clearly reflect the offer promoted for customers. In this way, the customers will catch the information as possible as they can.
  • Top e-commerce sites are continually testing new things. It's the only way to achieve continual improvement.
    • yan xie
      yan xie on 03 Jun 12
       
      To do the continually testing new things is always a best development way for the developing company. If the company cannot test the new things in their e-commerce sites and e-commerce process, the e-commerce of this company will be far away from other companies. Company need to have the innovation to make some new things for their e-commerce and do the test all the time to select the best way for the business and customers' expericence.
  • hospitality industry has always been among the first to capitalize on new technologies
  • Gerardo Collado on 30 May 12
     
    The hospitality industry along with the resourcefulness of the Internet has allowed the Russian hospitality industry to benefit and grow with the technology of e-commerce. E-commerce is defined as "the buying and selling of products and service by businesses and consumers over the Internet". This technology is significant due to its beneficial factors of lowering costs, accessibility, decision-making, and media exposure. As well, the article provides for methods and advice regards effective strategies to utilize the Internet. Primarily, the speed of the website's functionality is essential, along with providing compatibility of browsers, thus, allowing for a better experience for users. The information in the website should be efficient, allowing for real time search whether using a mobile phone or a computer. It was informative to read the multiple functionality, that social media is playing in the hospitality industry regards the exposure and marketability. E-commerce has change the market of goods and services, from a tangible experience to digital experience, through the use of online shopping estimated at $228 Billion in 2010, a third derived from the purchase of travel and flight websites, thus, demonstrating the importance of the Internet in relation to consumerism.
  • ...7 more comments...
  • Avril Emmanuel on 01 Jun 12
     
    This article talks about why hotel E-commerce is essential today and how to go about having E-commerce work for your business/hotel. The article says, "The internet has consolidated itself as a very powerful platform that has changed he way we communicate, and the way we do business." This is the reason why businesses need to utilize the internet. According to the article these are the reasons that hotel e-commerce is important today: the internet is being used worldwide, the internet is the lowest cost hotel-booking medium, the internet is used, by travelers, to research hotels and their reservations, the internet is the home of social media and hotel reviews and the internet is preferred 17:1 over television and 6:1 over newspapers and magazines for travel information. It would be at a hotel's detriment if they do not utilize the internet and e-commerce. It isn't enough to use e-commerce for business but there must be an upkeep. It is extremely beneficial to research or monitor how customers and potential consumers are seeking information and what attracts them to a site. According to the article, e-commerce strategies that would 'help get the best from the internet world' are: 1. Search-friendly website design 2. Improving Conversion and Usability 3. Paid Search 4. Real time Search 5. Mobile Device Market 6. Social Media 7. Testing
  • yan xie on 03 Jun 12
     
    This article mentioned why the ecommerce important for the hospitality industry. And also there are more things they hospitality industry companies need to know. Although the e-commerce is the good way for customers to know the new products and new service from the hotels, sometimes the hotels provide so much information to customers. It lets customers confused and does not know what the specific products can meet their requirements. And sometimes, they feel some hard to understand your service so that they give up hotels service or new products to choose the one they are familiar. So how to make e-commerce usability and efficiency is a new point, which the hospitality industry company need to consider. As the point two mentioned, the customers cannot get so many information at once, and they cannot search lots of information at once. So the keyword themes is also another important thing for company to do the promotion and ads. This ads need to have the keywords to clearly reflect the offer promoted for customers. In this way, the customers will catch the information as possible as they can. It is true that we always forge how many information the human brain will take at once. To do the continually testing new things is always a best development way for the developing company. If the company cannot test the new things in their e-commerce sites and e-commerce process, the e-commerce of this company will be far away from other companies. Company need to have the innovation to make some new things for their e-commerce and do the test all the time to select the best way for the business and customers' experience.
  • xiyu wang on 16 Sep 12
     
    This article discusses about the application of e-commerce in hospitality industry. Internet has become a very powerful tool for customers when they are planing their travels. As the same time, it has become an important media for hotelierss to improve their businesses. Internet can provider a lot of online sources to customers when they make any dicisions. And how to make your web site become more competitive and attract more customers is the topic of this article. First of all, a good design for the web site is the most important thing for hotelierss. And the download speed is the basic factor. Quick download speed brings a good experience to users, and improves the ranking in organic search. Secondly, improving usability needs to be focused on by hotelierss. Large imformation may not be took in by users. You need to make your customers seethe most important information first. In other word, you need to prioritize your web site and make the imformation more understood. Paid search and real time search are also focused on by the author. Sometimes, paid search can make your hotel more compelling on the search engine. And some tips have been given in this articel to help the hotelierss to maximize conversions. Real time search is similar with paid search, and it needs compelling fresh content and quality incoming links on the web site. Maps, photo galleries, videos and press releases are creative ways to distrivute content on different channels. With more mobiles customers using, mobile represent about 10% of all queries make on Google. Hotels can exand the mobile market and improve the download speed of their site by avoid heavy graphics and flash, making their site is mobile compatible. Social media is in the same condition with mobile. Customers need more connections on social sites, so they want companies to interact with them through the social media. The last point is testing. Every new thing needs a lot of tests. It can provides changes and improvement for
  • Gaby Belardo on 16 Sep 12
     
    The article discusses power of internet and how different it is from magazine and television ads. "In terms of time your travel websites are available for are accessible for a longer period of time, the flexibility that the content can be changed without asking someone,if you have a content management system." Also travel websites will help your business potentially reach a wider audience. Another big advantage of having a travel website is it's availability even when your business is closed or no one is available to answer your phone. Everyone knows that there are so many time zones, and the visitors can come from any part of the world. So having a travel websites gives your travel business visibility for all 365 days of year 24x7.
  • Xiameng Zheng on 30 Jan 13
     
    In hospitality industry, customers are constantly seeking new sources of information to help them make decisions before purchasing services. E-commerce in hospitality industry is about the online buying and selling services. And it's become such an important source for the company and customer. Hospitality businesses are all involved in the trend. Smart hoteliers need to keep a sharp focus on the fundamental shift in ways customers are seeking information and channels that drive maximum return on investment. This article listed several basic e-commerce strategies that will help hoteliers to get the best from the Internet world.
  • Marcos Oliveira on 31 Jan 13
     
    As new technological advances are being made, the hospitality industry has always been among the first to capitalize on new technologies. The term e-commerce has been defined as the buying and selling of products and services by businesses and consumers over the internet. Now that hotels are involved directly with e-commerce it becomes even more important today because of the accelerating internet usage worldwide,the internet is still the lowest cost channel for booking, many travelers make their travel decisions via the internet. Embracing social media, 93% of social media users expect companies to have a social presence and 85% of social media users want comoanies to interact with them on social sites. A well-planned social iniative can turn fans into brand evangelists. This article dealt mainly with a brief introduction of what e-commerce is in terms of its defining and what it means to the hospitality industry. With more and more people utilizing the internet each day, the potential to have a person book a hotel room greatly increases. Several search engines have advertisements relating to many hotel companies offering specials and customers will see these ads and book. With more technological advances bound to come into play, its only a matter of time before the practice of e-commerce is taken to another level.
  • Ling Xiang on 31 Jan 13
     
    Over the last decade the population of Internet users has increased rapidly. The hospitality industry has always been among the first to capitalize on new technologies. E-commerce has been defined as "the buying and selling of products and services by businesses and consumers over the Internet." With hotel e-commerce, the landscape of the hospitality industry is forever changed. Online sales are an important part of the business. The growing importance of e-commerce in the modern hospitality industry has created an urgent need for simple solutions to manage companies' online presence. Now that each hotel is involved in e-commerce, reasons why is hotel e-commerce so important today may because the accelerating internet usage worldwide, the Internet is the lowest cost hotel-booking channel, and social media and online hotel reviews are an increasingly important decision factor.
  • Panpan Xie on 31 Jan 13
     
    E-commerce has become more and more important in our daily life, because many customers today prefer to use internet to help them make decisions. In hospitality industry, e-commerce also plays an important role, as internet is a very cheap and convenient booking channel and many people use the internet intensively. There are many e-commerce strategies for hoteliers, such as making friendly web site design, embracing social media, etc. As e-commerce has so many advantages, I think e-commerce is an opportunity for hoteliers to grasp. It is important for hoteliers to use different strategies to get the best from the internet world.
  • Hanlu Hu on 02 Feb 13
     
        This article introduced the function of ecommerce and the ecommerce effect for the hospitality industry. The author listed some important reasons about why hotel ecommerce is so important:1)Accelerating Internet usage worldwide.2)The Internet is the lowest cost hotel-booking channel. 3) Most travelers research hotel reservations on the Internet. 4)Social media and online hotel reviews are an increasingly important decision factor. 5) The web is the preferred media source for travel information, favored 17:1 over television and 6:1 over newspapers and magazines. This article also listed some basic e-commerce strategies that will help hoteliers to take advantage of ecommerce from the Internet world. 1) Search-friendly web site design.2) Improve conversion and usability 3) Paid search. 4) Real time search - natural ranking.5) Mobile.6) Embracing social media. 7) Test, test, test. Top e-commerce sites are continually testing new things.      In a summary, the author suggest smart hoteliers need to keep a sharp focus on the fundamental shift in ways customers are seeking information and channels that drive maximum return on investment. Moreover, hoteliers have to constantly learn and look for ways to harness the power of new developments and trends.
Jia Zhu

Cvent Delivers $3.4 Billion in Meetings Business to Hotels through First Half of 2012 |... - 0 views

www.cvent.com/...meetings-first-half-2012.shtml

shared by Jia Zhu on 08 Sep 12 - No Cached
  • Cvent operates the number one marketplace for group meetings business in the world and has driven $3.4 billion in meetings spend through the Cvent Supplier Network through the first half of 2012 – a 50% increase over 2011.
  • Jia Zhu on 08 Sep 12
     
    Cvent, the world's largest cloud-based provider of event management, venue selection and web survey solutions, operates the number one marketplace for group meeting business in the works and has driven $3.4 billion in meeting spend through the Cvent Supplier Network through the first half of 2012. The strong network provided by Cvent gather the international booking outside of North America and increase 42% meeting volume based on its strong network. Vice President of Sales for the Cvent said the network bring all market participants together and to improve the sourcing process and deliver value for everyone invloved. The value includes more than 200,000 hotels and special event venues worldwide, providing one-stop shopping for meetings buyers and sourcing professionals. The network also extends suppliers' reach to new customers helping hoes maximize their existing sales & marking resources and increasing their opportunities overall. Cvent also developed a platform hotels can use to help hotels develop response templates to provide faster answers to planners, allowing hotels to pre-populate RFPs with basic information and clone responses to common requests. It also proactively guides planners, helping them create better RFPs by, for example, sending a warning prompt when a venue cannot satisfy a request such as number of sleeping rooms.
Jianyi Wang

4 Problems with E-Commerce - and How to Solve Them - CRM Magazine - 0 views

www.destinationcrm.com/...d-How-to-Solve-Them-70253.aspx

shared by Jianyi Wang on 13 Sep 12 - No Cached
  • According to Kim, the data that's wrapped up in e-commerce processes can not only drive sales, but also create a personalized experience for each and every shopper. Sophisticated analytics, however, are required to unlock the power of that data.
  • A lot of bad behaviors in offline commerce translate to online." Identifying those problems, he asserted, is the first step toward developing solutions.
  • The problems:Pushy Sales
  • ...6 more annotations...
  • No-Service Sales
  • Segmentation
  • Wrong Data
  • The solutions
  • No Data
  • Listen and Serve
  • Jianyi Wang on 13 Sep 12
     
    This article is a comprehensive analysis of the problems existing in E-Commerce from the perspective of a CEO in New York. According to Kim, a lot of bad behaviors in offline commerce translate to online. Identifying those problems, he asserted, is the first step toward developing solutions. There are mainly four problems in E-commerce including pushy sales, No-service Sales, No Data, Wrong Data. He suggests four solutions to solve these problem. At first, they remind that not all consumers should be treated the same. The simplest ,most effective way is segementation, dividing customers into several groups. Moreover,he mentioned that merchant should offer different product to people of their own targeted values. The other two solutions are listen and serve, one chance.That means the merchant should be patient enough to let customer tells them what they want and provide updated activities to the customers on time.
Xinyu Tian

Are Hotel Groups Ready for Total Transparency in Traveler Reviews? - Monday, 16th Janua... - 1 views

www.4hoteliers.com/4hots_fshw.php

groups traveler reviews hotel

shared by Xinyu Tian on 19 Jan 12 - No Cached
  • s a particularly complicated dilemma for hotel groups, which must answer not only to guests but to owners, members and franchisees. One black sheep in the family can tarnish the reputation of other properties and the brand as a whole.
  • Social media changes the rules of marketing.
  • Travelers don’t expect perfection, but they do expect transparency and authenticity.
  • ...4 more annotations...
  • Four Seasons, which this week introduced a “Reviews at a Glance” widget on property pages as part of its new (and vastly improved) website.
  • reviews are listed by star rating, with the best first.
  • Accor was the trailblazer, having integrated TripAdvisor reviews and ratings on Accor.com back in 2010.
  • Unlike Starwood, Marriott doesn’t list the best reviews first, but, bizarrely, lists the oldest reviews first.
  • Xinyu Tian on 19 Jan 12
     
    Social media nowadays becomes a very important role in hospitality industry, and most travelers will search a third party's property reviews like Tripadviser before making their decisions to choose a hotel. You can find either good or bad comments for the hotels around the world from it, and people believe that it has some influence on the travelers' decisions. However, most great hotel groups do not have a website for that use, and Daniel Craig thinks it is because hotel groups not only take care of the customers but also the owners, and as we know hotel group also has franchisers, so if just one unit not operated well, all the other properties will also suffer the reputation issue. But there are also some hotel groups try to do that but with some tricks. Starwood allows the guest to post reviews for some of its brands and list by ratings with the best first, and Marriot set up a new website for its members to post reviews and list by time with oldest first. In my opinion, most hotel groups focus so much on the influence of their brand loyalty, which is also very important, but comparing with the increasing influence of words of mouth that I list below, I strongly agree that those hotel groups need to have a trustful review website for their own ASAP: 1. 90% of consumers online trust recommendations from people they know; 70% trust opinions of unknown users (Econsultancy, July 2009) 2. 83% of all holiday shoppers are influenced by customer reviews. (ChannelAdvisor "Consumer Shopping Habits Survey", August 2010)
pattyjoe10

6 Lesser Known Uses of Beacons in Restaurants | News | Hospitality Magazine (HT) - 1 views

hospitalitytechnology.edgl.com/...of-Beacons-in-Restaurants94820

restaurants beacons

shared by pattyjoe10 on 02 Sep 14 - No Cached
  • allowing customers to order ahead
    • pattyjoe10
      pattyjoe10 on 02 Sep 14
       
      Beacons allow customers to order-ahead of time. It attracts a different clientele and allows us to gain others because of a shorter or no waiting time. Like an express line. But they have to make sure the order is left ready by the time customers arrive.
  • consumers today value personalized, contextual mobile engagement, built around their current location, interests and buying preferences.
  • 80% of consumers prefer receiving personalized, context-aware branded content through their mobile app.
  • ...12 more annotations...
  • Therefore, it is highly likely that, merging mobile marketing efforts with iBeacon technology could result in higher click-through, quicker conversion, more sales and greater loyalty.
    • pattyjoe10
      pattyjoe10 on 02 Sep 14
       
      Technology has taken a huge toll on society and business now a day. If our business is keeping itself updated with technology, could mean we are at the top of our game. 
  • Q app
  • busy a restaurant is at a particular time
  • real-time information
    • pattyjoe10
      pattyjoe10 on 02 Sep 14
       
      Beacons also allow customers to know exactly how much people are at that exact time at the restaurant or business, and thus waiting time, if any.
  • not overwhelm users with notifications
  • deep understanding of the value offered to customers and deliver it in the best way possible.
    • pattyjoe10
      pattyjoe10 on 02 Sep 14
       
      I believe this is one of the most challenging for businesses. Customers (as myself) hate when we get attacked by too much notifications.  If it were useful in anyway or if it called my attention every now and then, buy companies apparently don't pay attention to how customers may feel.  It is very important to use the access wisely and give out information customers really want. Offer what they are looking for, by personalizing.
  • delivering personalized deals and messages
    • pattyjoe10
      pattyjoe10 on 02 Sep 14
       
      Attract customers by promoting events or special offers. People like a place they can see as happy and fun. Also, who doesn't like discounts.
  • prevent boredom
  • offer customized discounts for first-time customers, encouraging them to come back often
    • pattyjoe10
      pattyjoe10 on 02 Sep 14
       
      I believe this is one of the best efforts to retain and gain customers. Reward the customer who passes by every now and then, with personalized dishes; and reward  first time customers by attracting them with discounts specifically for them.
  • deliver custom menus to valued customers based on previous orders and visit history
  • awarding crawlers
  • ollect massive amounts of untapped data
    • pattyjoe10
      pattyjoe10 on 02 Sep 14
       
      Another must. Keep track of everything to better improve employee wages and specifics of customers that are out-and-about.
  • pattyjoe10 on 02 Sep 14
     
    Technology has taken a huge toll on society and business now a day. If our business is keeping itself updated with technology, could mean we are at the top of our game. This article briefly  demonstrates how Beacons can help improve your business by providing how, when and where are customers behaving. For example, Beacons allow customers to order-ahead of time. It attracts a different clientele and allows us to gain others because of a shorter or no waiting time. Like an express line. But  it may become a challenge if the business doesn't know how to ensure a time-effective preparation before customers arrive. Beacons also allow customers to know exactly how much people are at that exact time at the restaurant or business, and thus waiting time, if any. Another advantage would be "push-customized notifications". I believe this is one of the most challenging for businesses. Customers (as myself) hate when we get attacked by too much notifications.  If it were useful in any way or if it called my attention every now and then, but companies apparently don't pay attention to how customers may feel.  It is very important to use the access wisely and give out information customers really want. Offer what they are looking for, by personalizing. It also helps to attract customers by promoting events or special offers and notifying via beacons. People like a place they can see as happy and fun. Also, who doesn't like discounts? A fifth advantage, and as I believe to be one of the best ways to retain and gain customers, is to reward the customer who passes by every now and then, with personalized dishes, and reward first time customers by attracting them with discounts specifically for them. And finally, another must consider, is that beacons help keep track of everything (all happening at a specific given time) to better improve employee wages and specifics of customers that are out-and-about.
  • pattyjoe10 on 02 Sep 14
     
    Technology has taken a huge toll on society and business now a day. If our business is keeping itself updated with technology, could mean we are at the top of our game. This article briefly demonstrates how Beacons can help improve your business by providing how, when and where are customers behaving. For example, Beacons allow customers to order-ahead of time. It attracts a different clientele and allows us to gain others because of a shorter or no waiting time. Like an express line. But it may become a challenge if the business doesn't know how to ensure a time-effective preparation before customers arrive. Beacons also allow customers to know exactly how much people are at that exact time at the restaurant or business, and thus waiting time, if any. Another advantage would be "push-customized notifications". I believe this is one of the most challenging for businesses. Customers (as myself) hate when we get attacked by too much notifications. If it were useful in any way or if it called my attention every now and then, but companies apparently don't pay attention to how customers may feel. It is very important to use the access wisely and give out information customers really want. Offer what they are looking for, by personalizing. It also helps to attract customers by promoting events or special offers and notifying via beacons. People like a place they can see as happy and fun. Also, who doesn't like discounts? A fifth advantage, and as I believe to be one of the best ways to retain and gain customers, is to reward the customer who passes by every now and then, with personalized dishes, and reward first time customers by attracting them with discounts specifically for them. And finally, another must consider, is that beacons help keep track of everything (all happening at a specific given time) to better improve employee wages and specifics of customers that are out-and-about.
  • danalbert on 04 Sep 14
     
    Creative and a bit scary application of existing technologies. Much like Facebook Messenger, when do we cross the line between convenience and forfeiture of privacy? As part of the industry, the responsibility falls to us to manage the line in favor of our guests. They will know when it has become too much, and we will know very soon after when business evaporates. Provide friendly, targeted service without being too invasive. Remembering orders and having them ready on time is fine. Sending a pop-up message every time the guest passes by in a cab may be a bit much. Consider how many Starbucks messages you could receive in any major metropolitan area. Without proper care, we could be giving a whole new meaning to the word Spam.
sophiestein1992

Hotel Accounting Software and Hospitality Accounting Software | Intacct - 0 views

us.intacct.com/ospitality-accounting-software

accounting intacct

shared by sophiestein1992 on 11 Feb 15 - No Cached
  • . Improve cash flow management and revenue forecasting with real-time visibility into current inflows, outflows, and revenue streams.Experience the cloud advantageIntacct hotel and hospitality accounting software offers easy, cloud-based integration with leading applications for payroll, attendance payments, and more—so you can streamline data entry throughout your hospitality business. And it provides each of your facilities with secure, web-based access to up-to-the-minute information, so anyone can do their job, from any browser, on any device.Customers’ favorite features include:General LedgerReporting and DashboardsMulti-Entity Management and Global ConsolidationsCash Flow ManagementIntegration  Featured webinar: Intacct Product Tour Wednesday, Feb. 11 10:00 am PT Register now > Learn more CUSTOMER SUCCESS STORY Regent Entertainment We’ve been very impressed with the deep functionality provided by the Intacct financial management system. The increased financial visibility from Intacct's reporting and dashboard capabilities enables us to better manage our business as we grow. Greg Hooper VP of Hotel Accounting Gemstone Hotels & Resorts
  • Intacct customers in the hospitality industry operate multiple-property hotel businesses, restaurant chains, entertainment businesses, and more
  • you can automate your hotel accounting and financial management, gain greater visibility into your hospitality business, and make decisions that will boost profitability
  • ...2 more annotations...
  • Enable your staff to enter and view information for specific properties and locations, without giving them access to the financials of other locations or the entire business.
  • Track real-time performance centrally and across all of your locations. View your information by individual location, by groups of locations, by concept, by region—or by any other dimensions you use to measure performance
smones

Why first responders need your hotel's information | Hotel Management - 0 views

www.hotelmanagement.net/...-need-your-hotel-s-information

shared by smones on 14 Jun 18 - No Cached
  • breakdown when it comes to execution,
  • clear plans for emergencies
  • Stephen Nardi, CEO of Chicago-based mobile software company RealView,
  • ...17 more annotations...
  • 4 Proactive Safety Tips
  • “We provide a preplan program where we make everything a responder would need available to them ahead of time,” Nardi said. “With planning, both employees and responders won’t be operating on trial and error but reality.”
  • RealView provides solutions such as digital floor plans, fire protection information, protocol for ingress and egress and any particulars regarding persons in need of special assistance. This information can be accessed using portable tablets or at designated security stations, is updated remotely and is shareable digitally with first responders.
  • before they arrive on the scene,”
  • This information is crucial because it can also protect your hotel from a liability standpoint.
  • “The front-end policies you have will protect you in the moment and in the end,” Parafinczuk said. ““Any break in the chain is a liability. It’s a minefield.”
  • The greatest barrier to improving a hotel’s security is fear of hampering the guest experience.
  • His company assists with the process by providing a streamlined way to equip first responders with your hotel’s up-to-date floor plans, as well as other considerations.
  • 1. Identify Your Guests
  • Hotels struggle with tracking guests on property.
  • supply event attendees with wristbands or badges,
  • 2. Make Information Available
  • According to Nardi, some hotels are concerned about making floor plans and other information public knowledge because it could give a bad actor the information they need to harm guests or damage property.
  • 3. Respond Immediately
  • Parafinczuk said it took six minutes for authorities to respond to the deadly shooting at Las Vegas’ Mandalay Bay in 2017, and they were hampered by a lack of information on arrival.
  • 4. Document and Report
  • operators are still not in the clear until they document and disclose every aspect of the event internally.
  • smones on 14 Jun 18
     
    RealView is a Chicago-based mobile software company that assists hotels with emergencies by equipping first responders with hotel's up-to-date floor plans and other relevant information. "We provide a preplan program where we make everything a responder would need available to them ahead of time," Stephen Nardi, CEO of RealView, said. "With planning, both employees and responders won't be operating on trial and error but reality." All of this information is streamlined to portable tablets or security stations and can be updated remotely and shared digitally. This software is important not only because of the safety of hotel patrons and visitors, but also to protect a hotel from a liability standpoint. "The front-end policies you have will protect you in the moment and in the end," Justin Parafinczuk, a partner for the defense law firm Koch, Parafinczuk, Wolf and Susen said. ""Any break in the chain is a liability. It's a minefield." In my opinion, this type of software not only makes sense but should be required in all hotels. When dealing with emergencies that involve life and death, seconds matter. It is software like RealView that can be the difference in saving peoples live's. RealView offers the ability to streamline real time information and make it easily sharable. I believe that not having this type of software should be considered a legal liability to hotels and they should be held accountable if they do not have this type of software implemented.
lvela051

The Rainmaker Group Now Integrates with hotel Property Management System, RoomKeyPMS - 0 views

www.hospitalitynet.org/...4088569.html

Hospitality software hotel mobile technology

shared by lvela051 on 17 Jun 18 - No Cached
  • The Rainmaker Group today announced that the integration between RoomKeyPMS and revintel®
  • The Spectator Hotel, a boutique property in Charleston, SC, managed by Charlestowne Hotels.
    • lvela051
      lvela051 on 17 Jun 18
       
      One of the first hotels to try out the integration.
  • Thanks to revintel, revenue managers can better understand their portfolio's health by property, agent, or market in comparison to past performance
  • ...9 more annotations...
  • RoomKeyPMS is a cloud-powered software that lets you run your hotel while tracking every detail, an connecting to hospitality systems,
  • nly streamlines operations but maximizes revenue,
  • Rainmaker is an industry leader in the revenue management, business intelligence and market analysis space
  • Rainmaker is the hotel revenue management and profit optimization cloud. The company partners with hotels, resorts, and casinos to help them outperform their revenue and profit objectives.
  • Recognized as one of the top privately held companies in the United States, Rainmaker has been named to Inc. 5000's 'Fastest Growing Privately Held Companies' for the last seven years and to the Atlanta Business Chronicle's list of '100 Fastest Growing Companies in Atlanta.'
  • RoomKeyPMS is cloud-powered software that lets you run your hotel while tracking every detail, and connecting to hospitality systems across all of your locations.
  • drives revenues with no transaction fees while saving you time.
  • RoomKeyPMS will give you the power and control to maximize your RevPAR and ADR with a product offering unmatched in the industry.
  • Now regarded as one of the top hotel management companies in the U.S., Charlestowne Hotels leads its properties to consistently achieve RevPAR growth nearly double the national average.
  • lvela051 on 17 Jun 18
     
    The article talks about the integration of a new system called Rainmaker and RoomkeyPMS. The trend of using the "cloud" is ongoing, as RoomkeyPMS is software that is "cloud-powered" which helps to facilitate the way the front office handles their operations. Rainmaker integration with the PMS, on the other hand, is to help the back of the house. It is meant to increase hotel bookings and "streamline operations and revenue optimization processes". Highlights the first boutique hotel in Charleston, The Spectator Hotel, are the first to adapt this new collaboration to improve the way data is being accessed. Based on the article, the hotel is using these cloud based systems to be able to offer more innovative service to their consumers especially when it comes to how revenue is being handled. I think that having to cloud systems working together can be kind of difficult especially when they serve two different purposes. But with that being said, both softwares seem to work for the best individually. Having the ability to try this out on a smaller boutique hotel would be for the best because it allows hoteliers to conduct analysis for the systems on a smaller scale.
uhey77

How Kiwi.com is becoming the first virtual global supercarrier | PhocusWire - 0 views

www.phocuswire.com/ry-virtual-globla-supercarrier

first virtual global

shared by uhey77 on 10 Feb 20 - No Cached
  • Today the company operates worldwide and aims to become the first Virtual Global Supercarrier.
  • The story of Kiwi.com started while booking flights.
  • In 2012, Dlouhý and Jozef Képesi, current chief technology officer at Kiwi.com, together founded the company. They started developing a unique flight combination algorithm. 
  • ...6 more annotations...
  • In 2019 General Atlantic invested in Kiwi.com and supported Oliver with his vision for the future. The vision to become the first Virtual Global Supercarrier. 
  • Kiwi.com as the first Virtual Global Supercarrier
  • “The most fundamental change will be on how people are making their decisions. Now we see that trips are being planned weeks and months in advance - they have to, in order to find good prices and to plan their vacation at work.
  • Transforming into a Virtual Global Supercarrier, Kiwi.com will become the ultimate provider of transportation content, regardless of mode of transport, that will always find the best options to take the travelers from any A to any B, anywhere in the world.
  • covers transfers between different transport operators.
  • covers the expenses of a new ticket as well as hotel and food depending on the case. 
  • uhey77 on 10 Feb 20
     
    In the future, jobs will look different, allowing more and more people to work as digital nomads from anywhere in the world, including onboard planes thanks to the high-speed in-flight Internet. They will want to have a platform to be able to book any kind of transport, be it air, ground or sea on an on-demand basis. And this is exactly what kiwi.com is building with the Virtual Global Supercarrier.
anonymous

7 Advantages of Digital Marketing in Hospitality Industry - Wikhotel - 0 views

blog.wikhotel360.com/keting-in-hospitality-industry

shared by anonymous on 08 Nov 18 - No Cached
  • Of all the sectors in the economy, none is affected by digital trends as much as the hospitality industry.
  • Most of the customers in this industry are social travelers and tourists, who spend a lot of hours online researching on places to visit, hotels to book, and restaurants to dine in.
  • digital marketing has become the most viable way of getting to potential customers, establishing a brand, and developing a group of loyal customers.
  • ...14 more annotations...
  • creating content such as photos, videos, articles, and social media posts that do not boldly promote the business but generates an interest in it.
  • good for customer retention as it engages customers and keeps them in the loop about your services.
  • search engine optimization, is a marketing strategy that aims at improving your rankings on search engine results pages.
  • if a potential client searches for “affordable hotels in town A”, chances are he/she will click on some of the results appearing in the first results page
  • Currently, customers often look up online opinions, ratings, and reviews of your business before making a purchase.
  • Paid searches involve making payments to search engines such as Google, so that your site’s results may appear first whenever someone searches for a certain keyword.
  • Search Engine Advertising also requires a lot of technical input. First, you need to identify the right key search words used by potential customers, such as “best spas in town B”. Secondly, getting advertising space on search engines involves a bidding war.
  • social media is the go-to platform for most internet users
  • Averagely, internet users spend 30% of their online time on social networking sites. It is, therefore, a great place for advertising your service
  • The social media marketing strategy will, therefore, aim at reaching users of all social networking sites including Facebook, Twitter, Instagram, Snapchat, Pinterest, and LinkedIn
  • SEA (Search engine advertising), on the other hand, enables you to achieve this almost instantly.
  • A good e-reputation marketing strategy is multi-disciplinary that often requires input from digital marketing and public image consultants.
  • Good user experience is determined by several factors. For starters, your web design and layout should be captivating, and easy to use. At the same time, the platform should work well on computers as well as mobile devices and tablets. All these are tasks that are handled by digital marketing agencies.
  • The key issue in this strategy is to get the content right. It needs to be engaging and captivating so as to draw an audience
  • linanzhang on 08 Nov 18
     
    E-marketing is also known as Internet marketing, web marketing, online marketing or digital marketing. As we know, digital marketing gots lots of advantages. The first one is content marketing. The issue in this strategy is The key issue in this to get the content right. This strategy needs to be engaging and captivating so as to draw an audience. The second strategy is SEO (search engine optimization). This strategy aims to improve the rankings of the company. The third strategy is the SEA. (Search engine advertising) This can achieve this almost instantly. The fourth one is expanding your social media presence. The social media marketing strategy will aim users for social networking sites including Facebook, Twitter, Instagram, Snapchat, Pinterest, and LinkedIn. The fifth one is email marketing. Email marketing requires creativity. The sixth one is e-reputation. A good e-reputation marketing strategy is multi-disciplinary that often requires input from digital marketing and public image consultants. The last one is user experience. Good user experience is determined by several factors.
  • ...3 more comments...
  • alexaperez14 on 01 Oct 19
     
    This article talks about the different marketing strategies that have been the most effective to businesses in the hospitality sector. While digital marketing is the future of marketing strategies, it has become the most popular in the hospitality industry. Many customers go to the web to discover things such as places to stay, places to eat, and other recreational services. With a great digital marketing strategy, whether it be through social media, search engine advertising, search engine optimization, or proximity marketing, you can build up a loyal client base for your business.
  • gabybilk on 13 Nov 19
     
    Technology has a huge impact in the hospitality industry, especially over the years that social media and research engines have become such a big part of our every day lives. Digital marketing has become one of the most reliable ways to promote and establish brands. One of the most effective method is content marketing which involves sharing or posting photos, videos, and articles on social media to promote the business. SEO is another strategy which involves having the marketing team use key words for the businesses main page to help the business pop up on the main page of search engines. Search engine advertisment is used to promote the business through search engines like google, for example. Being one of the business in the top of the first page makes it more likely for your business to receive recognition.Sociall media marketing and internet presence is the key to e-marketing.
  • edagt001 on 27 Mar 20
     
    This article talks about the ways digital marketing can help the hospitality industry use to improve in the long term.
  • Taj Buckley on 02 Apr 20
     
    In all sectors of economy the hospitality industry is affected the most by digital trends. Content marketing should be a big focus for hospitality like the photos, videos and articles you post about your business. SEO or search engine optimization should be used to improve rankings on search engine results page. Expand your social media presence but post 3-4 times a day with content that is relatable to the current trends going on.
  • anonymous on 24 Apr 20
     
    This article goes over how in todays world technology is how everyone one is communicating and because of this digital marketing is the way in. They go over seven reasons why its so beneficial to utilize.
jrodr1102

Ransomware: One of Hospitality's Biggest Threats in 2017 | News | Hospitality Magazine ... - 1 views

hospitalitytechnology.edgl.com/...-Biggest-Threats-in-2017108863

technology Software Travel ransomware

shared by jrodr1102 on 20 Feb 17 - No Cached
  • After the attack made headlines for locking guests out for their rooms, the hospitality industry felt the first shockwaves of the top cyber security threat for 2017.
  • jrodr1102 on 20 Feb 17
     
    Ransomware is a modality that takes digital devices hostage and prevents the user from accessing or generating information. Hackers then request the user to pay a ransom in order to recover access. Ransom money is requested in digital currency, usually Bitcoins. In 2016, an Austrian Hotel experienced ransomware for the first time. Devices were hacked and encrypted in a way that prevented hotel staff from programming room key cards and kept some guests out of their rooms. This risk could be mitigated by recognizing and acting fast at the signs of an attack. When the first devices have been compromised, staff can act by disabling other devices from being held hostage. Back ups can also save a company from being unable to access them in the event of an attack.
lethannelson268

Meet the burger-flipping robots that may take over fast food kitchens - Los Angeles Times - 0 views

www.latimes.com/...fast-food-restaurant-robot-arm

shared by lethannelson268 on 25 Oct 20 - No Cached
  • The product of decades of research in robotics and machine learning, Flippy represents a synthesis of motors, sensors, chips and processing power that wasn’t possible until recently
  • Costing less to employ than a minimum-wage worker, Flippy is built to slip in right alongside humans on the fast-food line.
  • Off-the-shelf robot arms have plunged in price in recent years, from more than $100,000 in 2016, when Miso Robotics first launched, to less than $10,000 today, with cheaper models coming in the near future
  • ...5 more annotations...
  • Miso can offer Flippys to fast-food restaurant owners for an estimated $2,000 per month on a subscription basis, breaking down to about $3 per hour
  • A human doing the same job costs $4,000 to $10,000 or more a month, depending on a restaurant’s hours and the local minimum wage. And robots never call in sick
  • So far, early versions of Flippy have put in time on the line at Dodger Stadium and at locations of CaliBurger
  • Jordan believes Flippy is poised to become a regular part of fast-food kitchens across the country in the next year, especially in markets with higher labor and real estate costs like California
  • Miso has raised more than $13 million in investment and is currently trying to raise an additional $30 million to fund its push into fast-food kitchens from small investors on the equity crowdfunding platform SeedInvest
  • lethannelson268 on 25 Oct 20
     
    This article discusses how Miso Robotics, an innovative technological company, invented and developed robotic arms that flip burgers and make fries. This robot, Flippy, is one that is the first of its kind in the restaurant industry, and was invented to work alongside humans. However, with its reduced costs and its efficiency, it may replace humans in the kitchen in the near future, especially with the turnover rate so high in the restaurant industry. With the invention of Flippy and testing it out at LA Dodger Stadium as well as CaliBurger, a fast food company owned by Miso Robotics, Miso Robotics are utilizing the ahead of the curve approach since Flippy is the first of its kind.
yvenisem

How Wi-Fi 6 is changing the hospitality landscape | CommScope - 0 views

www.commscope.com/...ging-the-hospitality-landscape

Technology hospitality Hotel business tech mobile wifi revolutionary

shared by yvenisem on 07 Sep 20 - No Cached
  • Wi-Fi was originally designed to support basic network connectivity for limited services such as retail point of sale (POS) transactions in proprietary business environments.
  • Intel’s endorsement and integration significantly simplified connecting wireless clients and helped make Wi-Fi a standard requirement at hospitality suites across the world.
    • yvenisem
      yvenisem on 07 Sep 20
       
      Faster internet = happier customers in the 21st century
  • ...8 more annotations...
  • arly iterations of the IEEE 802.11 Wi-Fi standard were relatively limited in terms of speed, spectrum utilization and the efficiency of communications
  • The latest Wi-Fi iteration – Wi-Fi 6 (802.11ax) – offers a four-fold increase in speed over its Wi-Fi 5 predecessor, enabling hotels to smoothly stream a range of guest applications
  • Wi-Fi 6 (802.11ax) is revolutionary, rather than simply evolutionary.
    • yvenisem
      yvenisem on 07 Sep 20
       
      REVOLUTIONARY, changing the game, prioritizing efficiency
  • it is smarter (deterministic) and moves away from a ‘first come, first served’ model
  • This provides higher throughput and performance for networks, allowing everyone to move at 15 miles an hour instead of 10. 
    • yvenisem
      yvenisem on 07 Sep 20
       
      Efficiency
  • the dominant enterprise Wi-Fi standard by 2021
    • yvenisem
      yvenisem on 07 Sep 20
       
      shows how quickly technology can go
  • yvenisem on 07 Sep 20
     
    This article was surprisingly a very interesting read due to how fast things actually are in the world of technology as it relates to the hospitality industry. In this article, I read about the origins of Wi-Fi when it was primarily used as basic network connections for POS software to where we are now with an expectation of the revolutionary technology that is Wi-Fi 6 to roll out in 2021. Currently, we as a society are only really familiar with Wi-Fi 5 that functions on a first-come, first-served basis. Wi-Fi 6, moves past the focus of getting faster internet to getting more efficient internet. While this is a factor of the technology in that it is 4-5 times faster, it actually goes about giving people better internet acces in a more intelligent manner. Based on the article, this intelligence means that instead of someone benefitting from 100MB download speeds when they're watching a short YouTube video since they logged onto the hotel internet first, a person that is streaming a live convention with several cameras and computers would benefit more because it would be more efficient than a simple YouTube video. Something that the author of this article makes very known is that this technology is not getting "better" interms of evolution of product. Wi-Fi 6 is actually entering a new era of intelligence, making it a more revolutionary development in the tech industry and hospitality. In the 21st century, new technology like this is essential because we see so many things moving onto online services when it comes to booking a hotel, buying event tickets, interacting with other people, etc. In a hotel setting, this new technology would lead to increased satisfaction since their Snapchat and Instagram stories are being uploaded at nearly instantaneous speeds, same with their YouTube videos, and Facebook photos. While this may not be the best thingsto do when considering how much of our lives we spend online, it is best to go along and welcome it since the advancemen
laura kaczkowski

Online-first event planning: Leave the bagels, keep the connectivity - 1 views

techchange.org/...e-bagels-keep-the-connectivity

shared by laura kaczkowski on 16 Nov 12 - No Cached
  • Best practices conferences are critical to the growth of any community. The sharing of ideas and capturing of collective lessons-learned allows for those both in attendance, and those reading any after-action report
  • No longer should we think only about planning offline events that “we webcast,” but rather about global conversations facilitated by online engagement that have an in-person conversation or presentation at its core.
  • In no community of practice is this more true than with Volunteer Technical Communities
  • ...5 more annotations...
  • depend on the goodwill, real-time information, and online cohesiveness
  • International Conference of Crisis Mappers exemplified the benefits of online integration, as mappers and technologist from around the globe gathered both online and in Washington, DC for four days of conversation.
  • By livestreaming the event, the ICCM’s webcast enabled the inclusion of over 950 additional attendees – almost doubling their audience!
  • . In many ways they are thought leaders in this field through their engagement with online learning communities. However, other international organizations that focus on issues such as open governance and transparency often fail to lead by example on these issues, holding conferences that are limited to small audiences, and comprised only of individuals who can afford the time and airfare necessary to be in attendance.
  • Today, the barriers to entry with this kind of online engagement are so low, that all takes is a bit of planning and a small amount of technical know-how to get up and running
  • laura kaczkowski on 16 Nov 12
     
    In the article, "Online-first event planning: Leave the bagels, keep the connectivity," it talked about global conversations facilitated by online engagement that have an in-person conversation or presentation at its core. When the company decided to live stream their events, their attendance nearly doubled just by using the ICCM's webcast. "International organizations that focus on issues such as open governance and transparency often fail to lead by example on these issues, holding conferences that are limited to small audiences, and comprised only of individuals who can afford the time and airfare necessary to be in attendance." Overall they believe that this tool is a great way for social change. This is an effective way to share information with others at a low cost way.
anonymous

Royal Caribbean Cruises Ltd. and O3b Networks Expand Business Partnership to Provide Gu... - 1 views

www.marketwatch.com/...ble-internet-access-2013-01-14

royal caribbean cruises networks partnership cruise ship internet hospitality technology

shared by anonymous on 21 Jan 13 - No Cached
  • Royal Caribbean was the first to enlist O3b's new maritime offering O3bMaritime aboard, Allure of the Seas' sister ship, Oasis of the Seas when they signed a contract last summer. Now guests and crew aboard Allure of the Seas will be able to enjoy lightning fast download speeds and performance that is anticipated to also be four times more responsive than existing and planned GEO satellite systems. O3bMaritime will be the only satellite system capable of enabling cruise line guests and crew broadband services on par with onshore telecommunication standards.
  • Royal Caribbean was the first to enlist O3b's new maritime offering O3bMaritime aboard, Allure of the Seas' sister ship, Oasis of the Seas when they signed a contract last summer. Now guests and crew aboard Allure of the Seas will be able to enjoy lightning fast download speeds and performance that is anticipated to also be four times more responsive than existing and planned GEO satellite systems. O3bMaritime will be the only satellite system capable of enabling cruise line guests and crew broadband services on par with onshore telecommunication standards.
  • O3b Networks has signed a second historic, multi-year deal with Royal Caribbean Cruises Ltd. to provide high-speed satellite-delivered broadband service
  • ...1 more annotation...
  • "The partnership between O3b Networks and Royal Caribbean Cruises Ltd. continues to expand, and the real winners are the guests and crew aboard the most innovative ships at sea. The alliance is based on a shared mission built on the belief that the Internet should always be within reach - on land and at sea."
  • anonymous on 21 Jan 13
     
    Royal Caribbean and O3b Networks have again signed a multi-year contract. O3b will once again be providing "high-speed satellite-delivered broadband service" to the Allure of the Seas. The system used is O3bMaritime and Royal Caribbean was one of the first cruise lines to use this system. This system will be on their two largest ships the Oasis and the Allure based in the Caribbean. It is also the only system that is on par with telecommunication standards on land. Soon O3b will deliver more bandwidth on these two ships than on all other cruise ships in the Caribbean. I personally feel internet access really lacks on many of the cruise lines right now and feel Royal Caribbean is taking a step in the right direction with O3b. My family and I like to cruise a lot and have received very spotty internet access around the globe. In today's world many people still have to check up on work while on vacation or keep in contact with family, it only makes sense for cruise lines to start working on faster internet comparable to on land. I read various cruise line message boards and this is a common complaint about slow internet access or virtually none. In the current economy where all the various lines are in competition against one another, this gives Royal Caribbean a leg up in the competition. Additionally, my understanding the only region where satellite internet is unavailable is off the coast of Japan due to government regulations. This system makes sense to have available one day in more regions.
  • marylauren1717 on 22 Jan 13
     
    I for one am very happy to hear this news. I too have experienced the snail-paced internet "access" on cruise ships. With the high cost per minute and slow speeds, cruisers can't help but feel that they wasted their money. This definitely gives Royal Caribbean an advantage over Carnival, NCL and other large cruise lines. By implementing O3b networks on their two largest and most popular ships, they will reach their target consumer and help spread the word.
Kassandra Baumgardner

HowStuffWorks "How are point-of-sale systems going mobile?" - 0 views

computer.howstuffworks.com/point-of-sale-mobile.htm

systems mobile

shared by Kassandra Baumgardner on 02 Feb 13 - No Cached
  • Wireless connections are in the process of altering the way we shop. And the trend continues to grow.
  • Retailers and service companies can make employees more productive and lower labor costs
  • Also, accuracy is increased by eliminating written orders. Customers may receive speedier service and error-free, detailed receipts on the spot.
  • Kassandra Baumgardner on 02 Feb 13
     
    This article does a great job of showing the history of the point of sales system and looking at the future of the POS System. Point of sales, or retail transactions, have been around since humans were created. Cash transactions took place between consumers and merchants, and the cash was kept in a box. The cash register, a mechanical cash box, was the first real POS System that kept track of revenues. It wasn't until businesses started using barcodes that the POS really started to change. Merchants could process sales more quickly and accurately. Restaurants were among the first to use mobile POS systems. Staff could process credit cards at the table, and place orders without ever having to write an order down. Apple, for example, eliminates the cash register altogether and handles all transactions from hand-held devices. These new systems of POS reduce labor costs and increase productivity. The elimination of written orders increases the accuracy of servers and gives customers a better quality of service. The future of the POS System is bright. Restaurants have created iPhone apps that allow customers to place their orders before they even reach the restaurant, while others let servers carry around a small computer that allows them to process transactions from wherever they are. Even more advancements are beginning to take place. Encrypted card readers and contact less payment methods will increase the security of mobile POS systems. Eventually a person's cell phone will be able to be passed over a terminal and act as a credit card. These advancements are ultimately to create more time for the guest and the business as well as make shopping more automatic. In today's society where people are controlled by the need to shop, a more automatic type of transaction is the best invention.
Nicole Spencer

MICROS First to Integrate and Implement Isis SmartTap(TM) Mobile Commerce Application i... - 0 views

www.redorbit.com/...sis-smarttaptm-mobile-commerce

shared by Nicole Spencer on 02 Oct 12 - No Cached
  • integration of the Isis SmartTap(TM) mobile commerce application into the MICROS Simphony(TM) point of service (POS) platform, allowing consumers to make purchases, redeem offers and present loyalty cards with the single tap of their smartphone.
  • installation includes a MICROS Workstation 5A (WS5A) equipped with an NFC enabled reader at each of the 10 lanes to facilitate tap and pay mobile payments, increasing speed of service.
  • Nicole Spencer on 02 Oct 12
     
    The following article introduces MICROS Systems, Inc, a leading provider of IT solutions for hospitality and retail industries, announcement of a new integrated mobile application, Isis SmartTap. Isis SmartTap is a mobile commerce network that has transformed how people shop, pay and save, in which MICROS Systems has first implemented to ARAMARK Basking Ridge location where the mobile commerce application will be put in to production. Customers will be able to make purchases, redeem offers and present loyalty cards within this mobile application, increasing speed service. The following application is a two-way integration of Isis SmartTap into a cloud-based MICROS Symphony POS platform. ARAMARK Basking Ridge is excited to offer its customers this new POS technology engagement of transactions.
  • Nicole Spencer on 02 Oct 12
     
    The following article introduces MICROS Systems, Inc, a leading provider of IT solutions for hospitality and retail industries, announcement of a new integrated mobile application, Isis SmartTap. Isis SmartTap is a mobile commerce network that has transformed how people shop, pay and save, in which MICROS Systems has first implemented to ARAMARK Basking Ridge location where the mobile commerce application will be put in to production. Customers will be able to make purchases, redeem offers and present loyalty cards within this mobile application, increasing speed service. The following application is a two-way integration of Isis SmartTap into a cloud-based MICROS Symphony POS platform. ARAMARK Basking Ridge is excited to offer its customers this new POS technology engagement of transactions.
anonymous

MICROS First to Integrate and Implement Isis SmartTapTM Mobile Commerce Application in ... - 0 views

www.hotelnewsresource.com/_the_Hospitality_Industry.html

shared by anonymous on 03 Oct 12 - No Cached
  • The seamless two-way integration of Isis SmartTap into the cloud-based MICROS Simphony POS platform offers restaurant operators the opportunity to engage patrons and build customer loyalty with cutting-edge payment options
  • Using intelligent processing, existing loyalty, offers, and promotional programs can be mobilized by utilizing the Isis Mobile Wallet™ without the need for further infrastructure from the restaurateur, providing restaurant patrons’ access on-the-go
  • ARAMARK Business and Industry is excited to pioneer this new method of accepting payments, coupons, and loyalty offerings,
  • ...1 more annotation...
  •  “We welcome integrations that drive additional business for our restaurant customers, and are pleased to be the first POS software provider to integrate Isis SmartTap, allowing for a contactless environment by the restaurant patron.”
  • anonymous on 03 Oct 12
     
    MICROS Systems Inc., an IT provider for the hospitality and retail industries, recently announced that they will be integrating  Isis SmartT ap Mobile into their POS platform. Isis SmartT ap allows customers to tap their smartphone on the POS and redeem offers, make purchases and present loyalty cards. ARAMARK restaurants are the first to use this technology. I think this is a good idea especially for restaurant patrons because they will no longer have to carry around their loyalty cards or coupons sent to them through email or mail because this information would all be integrated.  The Isis SmartT ap seems practical for restaurants who already have MICROS Systems, Inc. POS because it is a simple download or update with no additional machinery.
Cindy Saunders

Conference News - Presentation Solutions - EventMobi Adds Attendee Networking Feature -... - 0 views

www.successfulmeetings.com/...ds-Attendee-Networking-Feature

conference news networking

shared by Cindy Saunders on 30 Jun 13 - No Cached
  • EventMobi, recently added a new Attendee Networking feature that lets meeting attendees connect with each other before, during, and after an event using Private In-App chat that also includes integration with LinkedIn profile information. 
  • Attendees can network with other meeting attendees by creating their own personal app profiles
  • messaging one another before the event even begins
  • ...2 more annotations...
  • They also
  • have the power to disclose certain information about themselves, including specializations, region, interest
  • Cindy Saunders on 30 Jun 13
     
    This new feature from EventMobi allows conference attendees to pre-engage with each other prior to the conference. Much like a 'chat-room' of days past, sharing interests will allow attendees with like interests to meet or 'chat' with each other. Imagine a first time attendee 'room' where first time conference attendees have the ability to immediately connect with each other to share in the conference together....they don't know anyone, don't know what to expect, etc., when it can be difficult to break into a repeating conference where many of the attendees know each other. Or how about a "morning runner" group, or a 'I like dogs group' for a veterinarian conference. It's a great move forward for conference attendees.
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