Skip to main content

Home/ Hospitality Technology/ Group items tagged ceo

Rss Feed Group items tagged

Filter: All | Bookmarks | Topics Simple Middle
alexsolano36

Oracle Hospitality's New Boss Sees Gaps in Its Hotel Tech Portfolio - Skift - 0 views

skift.com/...ps-in-its-hotel-tech-portfolio

shared by alexsolano36 on 26 Jan 20 - No Cached
  • Oracle’s signature product is its hotel property management system, or PMS. This is a central database that keeps a master record on guest data.
  • 16 percent share of available hotel rooms globa
  • A wave of smaller rivals have been wooing hoteliers to cloud-based services billed via a subscription. Some say Oracle Hospitality has been slow to adopt that model because it cannibalizes its profitable sales of hardware and upfront license fees.
  • ...18 more annotations...
  • Oracle Hospitality needs a better offering to address distribution issues
  • how a hotel company gets its inventory onto the right point-of-purchase at an optimal price with technology that doesn’t need heavy amounts of integration and that has real-time synchronization of data.”
  • taking real-time rates and inventory and putting more information behind them
  • o make their brand stand out, rather than sell rooms by lowest price.
  • But there’s an opportunity to embed more CRM capability inside our applications.
  • cloud, reference-ability, and growth
  • Less than 15 percent of Oracle Hospitality’s customers, such as hotels and restaurants, have some sort of cloud product from Oracle
  • adding features and functions.
  • Complaints about service and customer support abound
  • teroperability with other hotel tech systems
  • end-to-end ownership of a customer’s experience,
  • Protel is the largest rival and appears to be faster at adopting the cloud and new ways of exchanging data with hotel tech vendors.
  • agile, innovative, and competitive.”
  • Similarly, some hospitality technology brands have acquired or developed property management system technology
  • A.I. [artificial intelligence], which we means we can give hoteliers chatbot technology and data analytics and the best-available security.”
  • For example, it has approached revenue management software companies to do pilot tests. Oracle streamlined the technical integration work for faster onboarding, Alt said.
  • Oracle Hospitality has needed to look to the wider market for growth.
  • SynXis, a booking engine that hotels can add to their website or app. Tens of thousands of small groups and independents use it.
  • alexsolano36 on 26 Jan 20
     
    This article talks about how Oracle has hired a new CEO who is trying to grow their hotel property management system (PMS). It currently has a 16% share of available hotel rooms globally. However, the article talks about how Oracle is facing competitors who are adopting cloud-based services with subscription models. Oracle is hesitant to do so because company executives believe that it will affect their hardware sales and upfront license fees. Oracle's customers also complain about the lack of integrating ability of their programs with other existing programs. The CEO says it is a priority that they improve on this but denies that there is a prevalent existing problem. The article talks about one of their competitors, Protel, which is actively using the cloud in its programs. Protel has become very popular because its open to integrating the cloud in their systems, along with other start-ups that have been successful as well. The CEO seems determined to defend the company and not admit it's defects. He won't even say he's turning the company around. He simply says that he is continuing to implement the same priorities that Oracle had before. This seems a little ignorant. But it was cool to examine how PMS systems with cloud integration have become increasingly popular in the hospitality industry.
mtorres619

The Impact of IT Investments on Profits - 0 views

sloanreview.mit.edu/...t-of-it-investments-on-profits

shared by mtorres619 on 12 Mar 17 - No Cached
  • New research finds that investments companies make in information technology increase profitability more than investments in advertising or R&D do.
  • CEOs often struggle with some critical choices as they allocate their companies’ discretionary dollars among various categories of investments.
  • One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings.
  • mtorres619 on 12 Mar 17
     
    CEOs of companies struggle with the decision of investing more in IT rather than in advertising or research/development tools. When and if investing in IT the question would be what kind of projects should have the focus. Recent studies have helped determine that since 1995 there has been significant positive profitability in IT investments. This research indicated that IT investments have a larger profit impact than spending money on advertising. IT investments are creative and use new technology that may help attract new consumers. Some IT projects however work better than others. They can be used to support sales by customer satisfaction and customer retention strategies. As more companies invest in IT investments, profitability increases due to competition. In conclusion business owners should focus on IT projects that will have potential growth in revenue over projects that only focus on cost savings.
lkastwood

Tablets Are Making Waiters Obsolete - Business Insider - 0 views

www.businessinsider.com/making-waiters-obsolete-2014-6

hospitality technology business tablets emenu waiters chilli's

shared by lkastwood on 23 Sep 17 - No Cached
  • The casual dining spot has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children.
  • As tablets in restaurants go, Chili's has become a standard bearer. They just announced the introduction of 45,000 Ziosk tablets in 800 locations.
  • But Chili's is not alone in this push toward automation. Applebee's announced the installation of 100,000 tablets last December
  • ...5 more annotations...
  • Some major chains have already made the bet. Buffalo Wild Wings announced a big tablet push in March, promising to have them in all North American stores by the end of 2015.
  • E la Carte cofounder and CEO Rajat Suri argued that tablets are designed to work alongside human employees, not replace them.
  • These enhancements are geared toward increasing customer satisfaction and driving up revenue. Patrons are far more like to buy a restaurant gift card or buy dessert if they're pleased with their dinning experience at the end of the meal. 
  • Tablets are also making life better for waiters with the help of some behavioral science.
  • This tablet tsunami suggests waiters might not be getting the job done.
  • lkastwood on 23 Sep 17
     
    Sam Colt wrote an article for Business Insider titled Tablets Are Making Waiters Obsolete - An Chilli's Is Leading The Way. This article bothered me a bit, because knowing what I know about Hospitality we build our brand around customer service and customer satisfaction and how can we do that if we are eliminating the person to person interaction. In his article Colt mentioned Chili's "has recently introduced tablets in dining rooms nationwide that customers can use to place orders, browse the menu, and entertain otherwise noisy children". I understand the thought behind keeping your guests entertain while they wait for service; however, I believe it should be just that, entertainment not self-service. Dine in restaurants should not be treated like a fast food restaurant and guests should expect a reasonable wait time. Having that person to person interaction makes a dining experience more enjoyable. E la Carte co-founder and CEO Rajat Suri argued "if someone does not want to spend time with a server, they're going to ignore the server anyways." My thoughts are why would you dine in a restaurant if you do not want to be severed, why not go to a fast food restaurant. Chili's states the tablets are solely for increasing customer satisfaction and increase revenue and suggests the tablets are making the life of waiters better.
marble_bird

Conditions Associated with Increased Risk of Fraud A Model for Publicly Traded Restaura... - 0 views

shared by marble_bird on 12 Jul 20 - No Cached
  • Many restaurant industry examples provide evidence that as a firm’s internal control structure weakens and deficiencies are found, the opportunity for fraud increases significantly.
  • The main premise of the study tests the application of the fraud triangle framework constructs to publicly traded restaurant companies during the time period of 2002–2014, using proxy variables defined through literature. The proxy variables selected were company size, amount of debt, employee turnover, organizational structure, the Recession, inflation rate, interest rate, executive stock compensation, return on assets, and international sales growth.
  • growing pressures from both passive and active investors to constantly increase their stock value in a competitive world where meeting performance goals are necessary to maintain a competitive edge
  • ...69 more annotations...
  • To meet targets, it is typical for companies to put additional stresses on their internal control structures by reducing head counts, requiring employees to perform more than one job, and rearranging risk profiles
  • The deceptive and corrupt business practicesofthesecompaniesandothersresulted largely from a failure of corporate governance and lack of ethical business practices, in which internal control mechanisms were circumvented by conflicts of interest that enriched executives and damaged shareholders
  • Deficiencies are often observed through review of the main business cycles: revenue and receivables, purchasing and payables, treasury and stock, and financial reporting
  • Internal controls are often the first avenue of protection in safeguarding assets and thwarting and discovering errors and fraud
  • Some research has been conducted in this area, and findings suggest that companies in the telecommunications, technology, financial, and services industries experience the most difficulty with SarbanesOxley compliance efforts because of increased risk of fraud from industry and company risk factors
  • Therefore, pressure resulting from expectations of financial performance, opportunity to circumvent internal controls, and rationalization coupled with certain inherent industry factors may contribute to increased risk of fraud
  • opportunity to engage in unethical behavior may stem from the macro environment, the operational features, and the specific nature of the business cycles
  • Because of this potential for fraud on the company, shareholders, and the public, examining the conditions that may prompt fraud is necessary for the efficiency of the restaurant industry, and namely, for those passive and active investors that are relying on the financial statements to be true and accurate
  • the restaurant industry is often susceptible to deficiencies because of its inherent characteristics and high control risk
  • Corporate scandals, misappropriation of assets and financial statement misstatement are all very real threats to the restaurant industry.
  • the central focus of this study is to understand the factors that contribute to increased risk of fraud to determine why fraud may occur despite the imposed regulation of the Sarbanes-Oxley Act.
  • numerous researchers have found indication that executive stock option compensation provides encouragements for behavior that is fraudulent or corrupt
  • the study seeks to identify the factors that may provide the optimal criteria to engage in fraudulent or opportunistic behavior, using the incidence of a reported control deficiency as the measurable dependent variable.
  • The fraud triangle is the model that explains the factors that may cause an individual or a company to commit occupational fraud.
  • The differing classifications and definitions of pressure provide evidence that the construct is not directly observable; therefore, researchers in this field have measured the construct of pressure through proxy variables
  • consists of three constructs: pressure/motivation, opportunity, and rationalization. The three constructs offer an explanation as to why management commits fraud, and the dynamic relationship that underlies the acts of occupational fraud.
  • pressure may best be classified into four general types that may lead to fraud: financial stability, external pressure, manager’s personal financial situations, and meeting financial targets (
  • when considering measurements of external pressures relating to debt financing, the financial leverage ratio is the most common measurement of the amount of debt.
  • Both pressures and opportunities are often determined by factors that occur at both the individual and company level (
  • ROA, or asset composition, is an appropriate proxy measurement for the pressure of meeting financial targets.
  • according to the fraud triangle, it can be said that opportunity does not exist unless a pressure exists.
  • nonshareable problems could also motivate groups of individuals, representative of a company’s culture, to commit fraud.
  • Opportunity is described as an atmosphere or temporary environment that enables fraud to be committed, usually with a small perceived probability of being caught or reprimanded
  • In a study of Swedish restaurant companies, it is noted that competition is very high, often resulting in price wars among different companies that reduce prices and then try to compensate through increased sales
  • Some risk factors include the susceptibility of the industry to market changes as well as the nature of the industry, coupled with the specific operations of the company such as whether there are significant or complex international operations; how effective management is at monitoring activities within the organization; and the level of complexity that exists in the organization
  • This environment is therefore dependent on the discretionary income of consumers, and this increased pressure may lead to earnings mismanagement through overstatement.
  • Public companies in the restaurant industry are susceptible to opportunities for fraud on the basis of the aforementioned opportunities
  • The ability to commit fraud in the restaurant industry results from inside knowledge of processes and procedures, and the ability to circumvent controls through weaknesses (
  • strong evidence has also linked the CEO position to fraud when the CEO is also the Chairman of the Board. In incidences like this, the CEO is the dominate decision maker for an organization that may provide an increased opportunity for fraud.
  • The underlying reason for these three categories of increased opportunities for fraud is the state of the internal controls structure, and management’s commitment to strong corporate governance
  • Rationalization is essentially an attitude, belief, or position of the mind or ethical personality that enables an employee or group of employees of a company to intentionally misappropriate assets and then defend their dishonest activities
  • Weak corporate governance structures are often presented through ineffective monitoring of management.
  • A quantifiable means of capturing this could be through review of executive stock compensation measures.
  • excessive use of discretionary accruals may lead to poor audit opinions, providing a rationalized thought for business activities.
  • the nature of the restaurant industry is often described as a periodic, seasonal, and cyclic trade
  • Defining parameters for financial reporting can also have an effect on reducing the rationalized behavior and the opportunity to commit fraud
  • Because these conditions have an obvious effect on earnings and measures of success, this seasonal variability and volatility should be considered when analyzing pressures in the restaurant industry
  • For restaurant companies, this means that rationalizations and attitudes can be managed by assessing the internal control environment and understanding the pressures and opportunities that exist for employees.
  • Some restaurant industry pressures that may impact profitable sales growth include a lack of understanding of the consumer’s perception, including the relevance of existing brands, and delays in opening new restaurants. Likewise, an inability to consider cost pressures, including increasing fees for supplies, utilities, and health care providers contracted by restaurants, as well as an incapability of obtaining economies of scale in procurement, could compress margins and negatively impact sales and operations profit margin.
  • The value in the application of the fraud triangle to the restaurant industry provides an opportunity to extend theoretical contributions that originated from mainstream accounting to hospitality literature, which is severely lacking in the current literature
  • Likewise, restaurant companies that are smaller (and therefore may not have strong internal controls) with increasingly complex transactions create additional opportunities for fraud to be committed
  • competitiveness is a condition that makes meeting financial targets difficult and provides opportunity for fraudulent behavior. External pressure from analysts and investors may create an incentive to misappropriate assets, which, in turn, distorts common financial measures of success such as return on assets.
  • when debt financing exists, in order to address past and future obligations, and remain competitive, restaurant companies are at an increased risk of fraud especially when disruptions in financial and credit markets exist.
  • Studies have revealed that restaurant company victory and demise is eventually correlated to restaurant leadership abilities and intentions; therefore, it can be stated that executives and managers’ intentions are of utmost concern in understanding risk of fraud
  • firms with increasingly complex operations coupled with changes in organizational structure have less resources to put into internal controls and are therefore at an increased risk for accounting errors.
  • .Internationalgrowthissubjecttorisks such as international political and economic conditions, foreign currency fluctuations, and divergent cultures and consumer inclinations
  • This study will focus on the variables most pertinent to the restaurant industry on the basis of the inherent characteristics of U.S. publicly traded restaurant companies, as previously described in this section.
  • a s a result of workforce diversity and the presence of many perceived low-skilled workers. In addition, as companies within the industry respond to declining performance, publicly traded restaurant companies may be subject to activist investors who wish to see a change in the executive management team. If a shake-up such as this would occur, the organizational structure of the company may become unstable, resulting in much greater opportunities for fraud to occur at all levels.
  • this study looks to assess the relation between the amount of debt a company has occurred and the incidence of reported internal control deficiencies.
  • Variables relating to rationalization are present in the restaurant industry when considering the motivations and attitudes of management. It is noted that in difficult times, such as the Recession, aggressive financial reporting tactics may be used
  • this study seeks to understand the effect of substantial stock compensation on increased fraud risk.
  • this study also hypothesizes that poor ROA could increase the risk of fraud, as the pressure provides executive management with the motivation to manipulate earnings.
  • this study suggests that the organizational structure of the company may provide opportunity for increased fraud risk through a unitary tone at the top.
  • this study analysed the disclosures of publicly traded restaurant companies to determine whether a company has a higher probability of increased fraud risk on the basis of the presented variables.
  • The results of the applied probit model reveal for the entire population set of publicly traded restaurant companies that the macroeconomic factors of the Recession, interest rate, inflation rate and unemployment rate all have a significant impact on the increased risk of fraud, as evidenced through a reported internal control deficiency.
  • As noted in the overall model, the results reveal that the model as a whole is a significant fit to the data. Although the company-level variables were not significant in the overall model, external factors were each significant.
  • Therefore, it can be said that the results of this study empirically support the intuition that changes in macroeconomic conditions may impact increased risk of fraud for companies in the restaurant industry.
  • It can be said that there is a significant relation between increased risk of fraud and the macroeconomic factors of interest, inflation, and unemployment rates.
  • from a managerial perspective, the study provides evidence that macroeconomic conditions that might affect consumer demand may increase the risk of fraud for publicly traded restaurant companies.
  • In addition to the high costs of compliance, it is also important to recognize additional managerial characteristics that may heighten the effects of the macroeconomic conditions on increased fraud risk.
  • As indicated by the results of the study, however, many times executive management does not recognize the problems associated with the macroeconomic conditions because of systematic perceptual filters that play the crucial role in the functioning of the company.
  • By focusing on the changing macroeconomic conditions that may have an empirical effect on demand, executive leadership will be able to streamline processes to avoid incidences of reporting internal control deficiencies when exposed to the macroeconomic conditions.
  • In the restaurant industry in particular, information is also not readily quantifiable, which makes it even more difficult to transform into meaningful and timely information for executive management. Particular examples include consumer insights and how well new promotions are received and moved throughout the market.
  • it should be noted that reported internal control deficiencies are indicative of increased fraud risk, but not necessarily conclusive that fraud has occurred. Therefore, just because a company has reported a deficiency, it does not indicate fraud, necessarily.
  • According to the model, the managerial factors are only exacerbated by the presence of macroeconomic factors.
  • the identified conditions could help managers to improve internal control when a high risk factor is realized. The contribution of this study may allow restaurant companies to deter activities that may result in increased risk of fraud.
  • Because the study revealed that the macroeconomic conditions were significant for the entire population of restaurant companies, an area of future research might explore the relevance of the co alignment model (Olsen &R o p e r , 1998) to strategic management decisions to reduce the risk of fraud.
  • for purposes of this study, privately traded companies are excluded. This is a limitation of the study because the results may indicate a problem that is more or less pervasive since the sample is representative of a small number of companies in the United States.
  • the model is limited in application because it does not take into account fluctuations among the variables over time.
  • marble_bird on 12 Jul 20
     
    This article covers the methodology and findings of a study conducted to examine the factors contributing to fraud risk in publicly traded restaurants. The article discusses factors in the fraud triangle, macroeconomic factors, and internal company factors that may contribute to fraud despite protections implemented per Sarbanes-Oxley. The study ultimately finds that internal company factors are insignificant when considering the impact on fraud risk, while macroeconomic factors, such as inflation or unemployment, drastically impact the level of fraud risk that a company may face.
Sasha Bravo

High-Tech Teambuilding: Using Social Media to Help Corporate Bonding | BizBash - 0 views

bizbash.com/...23252

shared by Sasha Bravo on 18 Jan 13 - No Cached
  • Everyone loves gadgets, and they want to be a part of what’s new and cutting-edge,”
  • now people are adding a technology layer, which allows for more of a learning takeaway on top of the physical bonding.”
  • Wizard’s teambuilding games deliver missions and track scores via a custom app, but also integrate physical challenges and real-world interactions.
  • ...7 more annotations...
  • online software, which costs $100 a month for as many as 100 players, involves dividing employees into teams that get new mini missions every week, like sharing your favorite lunch spot, or posting your most awkward childhood photo for points.
  • The latest element in high-tech co-worker bonding is all-virtual teambuilding game platforms.
  • sing smartphones and tablets has logistical advantages, too, particularly with large groups.
  • It’s about connecting with people.”
  • hoping to increase engagement and productivity among employees by adding gaming elements to intranet platforms.
  • Jive Gamification module. The software incorporates role-based missions, challenges, status levels, and badges into digital education and training experiences.
  • Experts emphasize, however, that these new virtual teambuilding platforms are meant to augment face-to-face bonding, not replace it
  • Sasha Bravo on 18 Jan 13
     
    This is a very interesting article related to how employees interact with one another. Industry leaders such as Russell Brumfield, CEO of Wizard Studios Global Events, are using gadgets and apps to improve team building with employees on a constant basis, even when the individuals can not be in the same place at the same time. By using this technology, they believe that the process of bonding and learning becomes more interactive and therefore more fun. The article mentions that the addition of these technologies are especially beneficial in motivating "jaded employees." As Ian Fraser mentions, the game element of these apps is attractive to modern day employees; it just makes sense to integrate a technology that everyone is already craving in their daily lives. It is also mentioned the advantages of being able to connect massive amounts of people simultaneously. Lastly, the article touches upon the fact that these technologies are not meant to replace face to face interactions; instead, this is meant to improve upon this by extending the ability to interact and therefore continuously develop teambuilding.
Patty Ferrer

Is Orbitz steering Mac users toward pricier hotels? - CNN.com - 0 views

www.cnn.com/...index.html

shared by Patty Ferrer on 19 Jan 13 - No Cached
  • (CNN) -- Is Orbitz trying to get Mac users to book higher-priced hotels?
  • "What we have found is ... that Mac users are 40% more likely to book four- or five-star hotels than PC users," Harford said. "That lines up with (the fact that) Mac users are typically more willing to spend more money on higher-end computers."
  • Patty Ferrer on 19 Jan 13
     
    The equipment we use in technology such as out computer is not a determent of what prices we pay. Orbitz is showing mac users higher prices on hotels simply because they use a mac instead of a PC. The CEO states thats not a fact but facts prove that mac users are 40 % most likely to book a 4 or 5 star hotel. The engineers from Orbitz are experimenting with predicting what the consumer will search for and not giving mac users a higher price on hotel nights. Technology has now become a sterotype is how consumers are feeling by the futy posted in twitter. At the end of the day the consumer can search for different hotels prices and rooms no matter if a mac or pc user.
Sarah Black

The Big Salad Turns to Inventory Management Solution - Restaurant News - QSR magazine - 2 views

www.qsrmagazine.com/...-inventory-management-solution

shared by Sarah Black on 18 Jan 13 - No Cached
  • Sarah Black on 18 Jan 13
     
    This article discusses a newly-formed partnership between The Big Salad and WhenToManage. WhenToManage is considered a pioneer for hospitality cloud-based software solutions. The Big Salad formed this partnership with them for their web-based inventory management software. WhenToManage is able to direct its efforts to all of the requirements for The Big Salad, and is designed "to make tedious management tasks simple and accurate". The CEO of The Big Salad anticipates being able to spend more face time with customers and FOH  since he won't have to stay in his office doing work. Yield management of items used in batch recipes/butchering, and analysis of usage trends are just a few customizable options WhenToManage offers. It can even be a complete operations package when coupled with its POS intelligence and employee scheduling software. Since all operational data from each location can be viewed on one dashboard, this software will be a huge aid to companies focusing on integrating and simplifying operations for their franchises.
Marcos Oliveira

Debuts An iPad Point-Of-Sale In A Box | TechCrunch - 0 views

techcrunch.com/...an-ipad-point-of-sale-in-a-box

shared by Marcos Oliveira on 28 Feb 13 - No Cached
  • Revel Systems, an iPad point-of-sale company backed by $3.7 million in funding
  • Revel Router,” as the device is being called, is an Apple-certified “made for iPad” technology that allows shops to run their POS through an Apple iPad.
  • the system forgoes the need for an ISP-provided Internet connection in order to work – the whole thing can run off the iPad’s 3G or 4G
  • ...7 more annotations...
  • company is selling the device as a package deal including an iPad, the router, peripherals, and POS software
  • a restaurant owner or retail owner doesn’t even know when the Internet goes out,” she says.”This is the biggest problem in these establishments, and it’s our biggest support headache
  • around 300 locations have the system installed
  • The way the system works involves proprietary hardware and a patent-pending wireless protocol
  • system isn’t really designed for mobility, but rather aims to replace the existing, stationary set-ups at the point-of-sale
  • starting package is $3,330 and includes an iPad, cash box, printer, credit card swiper, the router, and the software license
  • two support packages – email and online ticketing support for $100/month or per terminal fee that’s available 24/7.
  • Marcos Oliveira on 28 Feb 13
     
    Revel Systems is an iPad point of sale company that is backed by $3.7 million in funding. The Revel Router is an Apple certified made for iPad technology that allows shops to run their POS through an Apple iPad. The company is selling the device as a package deal which includes an iPad, the routerm peripherals and the POS software. Currently there are 300 locations installed. Revel CEO Lisa Falzone says that a restaurant owner or retail owner doesnt even know when the internet goes out and with the iPad being on either 3G or 4G connectivity this problem will not exist. Also the need for intenret is eliminated due to the iPad. The system isnt really designed for mobility but rather it aims to replace the existing, stationary setups at the point of sale. The starting package is $3,330 and includes an iPad, cash box, printer, credit card swiper, the router, and the software license. The company offers two support pacakges and meail and online ticketing support for $100/month or per terminal fee thats available 24/7. The use of the iPad will make it easier for an establishment that is just starting out. Rather than running wires and installing internet, the use of the iPad will give the same functionality that a regualr touchscreen POS can bring. The amount of downtime due to internet failure is virtually non existent and the cost is at a very affordable price for any restaurant..
Diya ZHAO

New Openwars RFID and NFC locks allow for future upgrades | Hotel Management - 0 views

www.hotelmanagement.net/...llow-for-future-upgrades-18346

Hotels locks new openwars

shared by Diya ZHAO on 24 Feb 13 - No Cached
  • OpenWays is unveiling a new, cost-effective solution for making a hotel's existing electronic locks new. Mobile Key Trio with Triple Play Reader combines CAC (Crypto Acoustic Credential), Pure NFC and RFID card reading capabilities. The integrated solution enables hotels using older magstripe locks to upgrade to a triple play reader while gaining the benefit of Mobile Key for guests and Mobile Master Key for staff.
  • Mobile Key Dual with Pure NFC is the only front desk bypass solution on the market that enables guests to avoid lines at check in and use any cell phone in the world as a mobile key, and it adds NFC features while allowing hotels to remain mobile carrier and lock provider independent.
  • It will take several years before any NFC phone critical mass is truly reached. As a result, offering multi-technology reading capabilities is the only way for hotels to enjoy now the true benefit of Mobile Key front desk bypass and build a competitive advantage while ensuring their technologies are future proofed.
  • Diya ZHAO on 24 Feb 13
     
    Mobile Key Trio with Triple Play Reader is giving hoteliers the ability to upgrade the major electronic-locks on the market while significantly increasing security and creating new service opportunities for hotels and guests," said Pascal Metivier, OpenWays Founder and CEO. "Today, less than 0.05 percent of the 6.5 billion mobile phones on the market are NFC enabled.
acarter001

INNCOM's In-Room Controls Now on Intelity's ICE Touch for iPad | Green Lodging News - 0 views

www.greenlodgingnews.com/ols-now-on-intelitys-ice-touch

shared by acarter001 on 19 Jan 17 - No Cached
  • By adding INNCOM’s Integrated Room Automation Systems (IRAS) to Intelity ICE (Interactive Customer Experience) Touch on iPads, guests can now control room temperature, lighting, drapes and alarm clock directly from their iPad tablet computers—even when they are not in their rooms. INNCOM is an industry leader in advanced guestroom automation systems for hotels and resorts. IRAS is INNCOM’s customizable multi-purpose platform for in-room guest controls. Intelity is the hospitality software developer of ICE, the award-winning integrated, customizable, branded interface that enables hotel guests to request all services instantly via in-room tablet, TV, laptop or mobile device. “By placing the INNCOM IRAS on our ICE guest interface, Intelity is giving travelers real-time fingertip control over their hotel experience,” said David Adelson, Intelity founder, president and CEO. “Once a guest has registered with the hotel, downloaded its app and received password authentication, they can begin interacting with the property via ICE from virtually anywhere.”
  • acarter001 on 19 Jan 17
     
    This is article speaks to room automation in guest rooms as a means to make hotels more green. Through the INNCOM system, hotels are able to customize the guest's stays by allowing them to adjust the lights and temperature. It also allows hotels to reduce cost as they are able to turn off HVAC units and turn on automatic lights. By allowing hotels to do this, they can save money on their utilities. With the INNCOM system, hotels also can upload their room collateral which reduces the cost of print for the hotels.
bbguy09

PaaS: Using Beacon Marketing In UK Hospitality | PYMNTS.com - 0 views

www.pymnts.com/...y-full-service-payments-beacon

Hospitality Technology mPOS PaaS Proximity Marketing Beacon Payment Advertising

shared by bbguy09 on 20 Feb 17 - No Cached
  • British merchants are not rushing to adopt the services, instead taking a cautious approach to introducing new payment technology and solutions into their businesses
  • if merchants fail to offer payment solutions that appeal to customers, they could risk frustrating and ultimately losing long-term visitors
  • [The merchant] can specifically pick out age, first time [at establishment] and gender and create a group around that … and then push out a special offer.
  • ...6 more annotations...
  • “It’s the sexiest thing in marketing that I’ve come across since email,” he said. “Really. It’s a game-changer when utilized correctly.”
  • “Consumers are demanding these sorts of conveniences in their everyday purchases now and with everything they do.”
  • U.K. merchants have been slower to adopt to these solutions than their U.S. counterparts
  • “We’re more of a conservative nation,” he said. “We’re a very skeptical people. We like to wait longer than others.”
  • Some business owners, he said, can get commitment-phobic because some solutions require years-long contracts with software and hardware suppliers.
  • urges merchants to take steps to make sure their business operations fall in line with consumer expectations.
  • bbguy09 on 20 Feb 17
     
    Lee Nazari is the CEO and founder of a payment solutions company in the UK. He provides his thoughts on the tendency for British hospitality merchants to be slower at adopting modern technologies, particularly in the point-of-sale category. Nazari exalts the power of beacon-based advertising and marketing tied to these technological solutions. He illustrates a scenario in which even a micro-business can affordably increase visibility in the marketplace and, consequently, foot traffic and revenues. In particular, Mr. Nazari describes the shifting expectation of consumers to integrate convenient, highly visible technological solutions into hospitality interactions and implores British operators to move past their concerns regarding the initial investment in the technology for the sake of their long-term success. He warns that operations that fail to "fall in line with consumer expectations" will "be left behind".
iancochran

Marriott CEO weighs impact of terrorism on hotel industry - 0 views

www.cbsnews.com/...rror-attacks-on-hotel-industry

shared by iancochran on 27 Mar 17 - No Cached
  • iancochran on 27 Mar 17
     
    In the span of just one week last year, a Russian airplane carrying tourists crashed with ISIS taking credit, 130 people were killed in Paris, and gunmen took hostages at a Mali hotel that ended with dozens of people dead. And the State Department has a worldwide travel alert issued until late February 2016.
Ligia Elizondo

Personality Hotels Move to the Cloud with the ATRIO™ Guest Experience Managem... - 0 views

www.businesswire.com/...TRIO%E2%84%A2-Guest-Experience

shared by Ligia Elizondo on 18 Feb 12 - No Cached
  • We look forward to the world coming to know Personality Hotels as an operator of some of the finest lifestyle properties in the world and the launch client for ATRIO, the platform that moved an industry.”
  • The guiding pillars of ATRIO include the industry’s only platform purpose-built for true cloud computing, a highly innovative user experience, modular design, and the use of an Enterprise Service Bus
  • “Deploying ATRIO in the cloud helped reduce our implementation costs considerably,”
  • ...2 more annotations...
  • The ATRIO platform delivers on the promise of feature velocity, which means technology can now represent a true enabler of innovative capabilities and services rather than a constraint.”
  • PAR Springer-Miller built ATRIO using Microsoft technologies including the Windows Azure cloud platform
  • Ligia Elizondo on 18 Feb 12
     
    The ATRIO is a platform that would make big changes in the hospitality industry. ATRIO will be installed at the boutique Hotel Diva of Personality Hotels which will make a competitive advantage among its competitors. "The ATRIO platform represents the most significant technology development to occur in the global hospitality industry in the last 25 years." By implementing ATRIO to the property it is assumed that the service and financial goals will exceed expectations. Larry Hall, President & CEO of PAR Springer-Miller states "We look forward to the world coming to know Personality Hotels as an operator of some of the finest lifestyle properties in the world and the launch client for ATRIO, the platform that moved an industry." ATRIO will follow cloud computing which will bring significant financial benefit to Personality Hotels "Deploying ATRIO in the cloud helped reduce our implementation costs considerably," said Lembi-Detert President & CEO of Personality Hotels.
Jianyi Wang

4 Problems with E-Commerce - and How to Solve Them - CRM Magazine - 0 views

www.destinationcrm.com/...d-How-to-Solve-Them-70253.aspx

shared by Jianyi Wang on 13 Sep 12 - No Cached
  • According to Kim, the data that's wrapped up in e-commerce processes can not only drive sales, but also create a personalized experience for each and every shopper. Sophisticated analytics, however, are required to unlock the power of that data.
  • A lot of bad behaviors in offline commerce translate to online." Identifying those problems, he asserted, is the first step toward developing solutions.
  • The problems:Pushy Sales
  • ...6 more annotations...
  • No-Service Sales
  • Segmentation
  • Wrong Data
  • The solutions
  • No Data
  • Listen and Serve
  • Jianyi Wang on 13 Sep 12
     
    This article is a comprehensive analysis of the problems existing in E-Commerce from the perspective of a CEO in New York. According to Kim, a lot of bad behaviors in offline commerce translate to online. Identifying those problems, he asserted, is the first step toward developing solutions. There are mainly four problems in E-commerce including pushy sales, No-service Sales, No Data, Wrong Data. He suggests four solutions to solve these problem. At first, they remind that not all consumers should be treated the same. The simplest ,most effective way is segementation, dividing customers into several groups. Moreover,he mentioned that merchant should offer different product to people of their own targeted values. The other two solutions are listen and serve, one chance.That means the merchant should be patient enough to let customer tells them what they want and provide updated activities to the customers on time.
Jingjia Zhang

Ruckus Wireless introduces high-speed Wi-Fi wall switch | Hotel Management - 0 views

www.hotelmanagement.net/h-speed-wi-fi-wall-switch-8503

shared by Jingjia Zhang on 15 Sep 12 - No Cached
  • The Ruckus Wi-Fi Wall Switch redefines the deployment model and cost structure for hotels looking to converge their wired and wireless networks into a single infrastructure capable of reliably connecting a new world of in-room IP-based devices and services. For the first time, hotels are now able to offer multiple, high-value IP-based services over a single wired/wireless network at the highest performance and lowest cost per room.
  • The Ruckus Wi-Fi Wall Switch was purposely developed to meet the growing demands within hotels to connect in-room devices that are now IP-enabled while concurrently supporting a broader range of IP-based services. Beyond high-speed Internet access (HSIA), hotels want to deliver these new services - such as high definition television and video on demand (VOD), digital advertising, voice communications, hotel service optimization, in-room device monitoring and even environmental room controls - over a single, unified and centrally managed wired/wireless network.
  • Jingjia Zhang on 15 Sep 12
     
    Recent years, in China, hotel industry has a fast growth. Especially the Olympic Games and The World Expo were hold in China. For lots of high standard hotel, the WIFI internet access becomes necessary. China has been one of the fastest developing markets for many Wi-Fi firms, Ruckus is one of them. The Asia-Pacific region is the fastest growth region and China business is the fastest-growing part in the region. Globally, Wi-Fi technology is one of the few industries that could maintain a 20 percent increase over the years when the world economy is encountering a downturn. The global market scale for Wi-Fi networking providers is about $3 billion this year and it could reach $5 billion by 2015, the CEO of Ruckus estimated. For the China market and the problems of hotel, Ruckus published the high-speed Wi-Fi wall switch technology. This new technology redefines the deployment model and cost structure for hotels looking to converge their wired and wireless networks into a single infrastructure capable of reliably connecting a new world of in-room IP-based devices and services. Meanwhile, the rapid-growing hospitality industry in China is likely to become another gold mine for Wi-Fi providers. Ruckus wants to grasp this opportunity.
Jeremy Fairley

Siri the mobile travel agent [VIDEO] | Tnooz - 2 views

www.tnooz.com/...-the-mobile-travel-agent-video

mobile travel agent video software technology hardware

shared by Jeremy Fairley on 20 Jan 12 - No Cached
Diane Cacho liked it
  • Jeremy Fairley on 20 Jan 12
     
    Great article about the use of Siri, Apple's voice activated virtual assistant, and the use of voice activated travel search. The video demonstrated by the CEO of Bonvoy Group travel demonstrates voice activated flight status searches as well as searching of future flights to which the Bonvoy systems emails you the results based on your search. The potential for voice activated flight is enormous and it will be interesting to see if other travel OTA sites such as Travelocity, Hotels.com, Orbitz etc, adopt similar uses of this technology. I can see the use of this on hotel booking sites either via thrid party as well as direct through the hotel. Also sites like Open Table make use of Siri for voice activated reservation. With Siri still in its "beta" phase, the opportunity for developers and the travel industry to build apps like these is very good.
  • Joe Cilli on 20 Jan 12
     
    I posted this article on Scoop.It. This is more evidence of the push towards mobile computing. It begs the question, when will we begin to see this adversely effect PC sales?
Carl Miller

Meeting the Expectations of Last-Minute Mobile Bookers. - Wednesday, 25th January 2012 ... - 0 views

4hoteliers.com/4hots_fshw.php

mobile software hotel

shared by Carl Miller on 29 Jan 12 - No Cached
  • “Travellers are increasingly demanding the ability to access and do anything, anywhere from any device. Their push of travel purchases towards the moment of necessity, coupled with their growing spontaneity, has created a new segment of mobile consumers
  • HotelTonight’s research shows that these last-minute mobile bookers, if not for Impulse Rates and the convenience of mobile apps, would have stayed with a friend or at home instead of a hotel.
  • Travellers no longer plan the details of their trip in advance, and instead rely on instant advice,
  • ...1 more annotation...
  • We obsess over user feedback via user emails and phone calls, app store reviews and social media.
  • Carl Miller on 29 Jan 12
     
    This article describes how a new company, HotelTonight, is attacking the market of spontaneous travelers. The company made an app for iPhone an Android users that sends "Impulse Rates" to users who have the app. Impulse Rates are heavily discounted rates on hotel rooms offered by hotels through HotelTonight for rooms that have been unsold that day. If users like the offer, they can book the room through the app in eight seconds with only three clicks.  There is also a little interview with HotelTonight CEO, Sam Shank in which he answers questions about how the company runs.  I think this is a great idea for company. It helps everyone involved - hotels increase revenue by selling rooms that otherwise would have been empty, consumers get great deals on rooms, and HotelTonight profits off of a nominal fee for processing the transactions. This is similar to the Ding! app from Southwest airlines but designed solely for mobile devices. 
  • Carl Miller on 29 Jan 12
     
    Here is a link to the company's website. I don't have the app but it looks like it would be pretty easy to use. http://www.hoteltonight.com/
  • Melissa Krajewski on 30 Jan 12
     
    A great idea. Truly a win-win for all. I'm glad that they are finding the impulse rates are not affecting the amount of regular booking guests. I would like to try this myself and live life to the fullest.
Yi Pan

Hoteliers raise tough questions about Room Key - 0 views

www.hotelnewsnow.com/...tough-questions-about-Room-Key

Room KEY strategy

shared by Yi Pan on 05 Feb 12 - No Cached
  • Yi Pan on 05 Feb 12
     
    Highlights of the article: REPORT FROM THE U.S.-After the initial jubilation over an online distribution channel with commissions around 10% wore off, hoteliers are now beginning to ask tough questions about how Roomkey.com will be marketed to compete with existing third-party sites. My descriptions: President and CEO at Hospitality eBusiness Strategies stress the importance of Room Key. He mentioned how large Room Key can cover and spread to the market. He and other members of the management team found the strategy of eBusiness is cost-saving.Emarketing can help their company cut half of the marketing budget. Hilton and Marriott international hospitality management company have already joined Room Key.And because franchisers have increase franchisers fees about advertisement, more and more hotel join Room Key.
  • Lorena Collazos on 05 Feb 12
     
    There are concerns about how Room Key will gain a stable consumer base ".. the average consumer-how do they even learn about Room Key?" However it is clear that Room Key will be more accurate and reliable when consumers search through rates for participating hotels. Room Key has been created to offer "one last shot to convince the consumer." However, there are some hotel franchiser's that will not continue backing this project.
  • Yi Pan on 05 Feb 12
     
    Highlights of the article: REPORT FROM THE U.S.-After the initial jubilation over an online distribution channel with commissions around 10% wore off, hoteliers are now beginning to ask tough questions about how Roomkey.com will be marketed to compete with existing third-party sites. My descriptions: President and CEO at Hospitality eBusiness Strategies stress the importance of Room Key. He mentioned how large Room Key can cover and spread to the market. He and other members of the management team found the strategy of eBusiness is cost-saving.Emarketing can help their company cut half of the marketing budget. Hilton and Marriott international hospitality management company have already joined Room Key.And because franchisers have increase franchisers fees about advertisement, more and more hotel join Room Key.
Melissa Krajewski

Financial official at SC Hospitality Association no longer employed : News : MidlandsCo... - 0 views

www.midlandsconnect.com/...story.aspx

accounting 'hospitality organization' 'internal audits'

shared by Melissa Krajewski on 02 Mar 12 - No Cached
  • The South Carolina Hospitality Association's interim director, Rick Erwin, also contracted a Columbia accounting firm to conduct an independent audit of the association's finances late last week."He has made sure that he has personal control over all the bank accounts and all the transactions and contributions," said association spokesman Bob McAlister. "Everything at the association is now 100 percent secure."
  • Melissa Krajewski on 02 Mar 12
     
    The termination of South Carolina Hospitality Association's director of accounting and membership, Rachel Duncan, is the latest development in the Tom Sponseller suicide investigation. CEO Tom Sponseller, leader of the South Carolina Hospitality Association for the past twenty years, was found dead last Tuesday in the company's parking garage after a suicide note was found in his office desk. Although the Feds have been conducting an ongoing investigation into the agency's finances, Sponseller was not their person of interest. The hundreds of thousands of dollars missing from the South Carolina Hospitality Association is tied instead to Rachel Duncan, the agency's former director of accounting. An outside audit of the association's finances is still being conducted however there are several sources of money embezzling being brought forth. Who is to say this tragedy may have been avoided if the Hospitality Association had outside parties conducting internal audits on a regular basis, but it would most definitely have shed light on the situation sooner.
‹ Previous 21 - 40 of 153 Next › Last »
Showing 20▼ items per page