IT in 3: Domino's Pizza CIO discusses IT strategy | Latest Headlines content from Natio... - 0 views
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Sarah Black on 02 Feb 13Domino's information technology as a huge competitive advantage for franchise owners is discussed in this article. Kevin Vasconi is the proud chief information officer of their e-commerce platform. "Our iPhone, Android, and KindleFire apps are all number one or two in their respective categories", according to Vasconi. The e-commerce platform provides "capacity on demand" to accomodate the increasing amount of customers using mobile/online ordering. An example is the e-commerce platform taking orders on a night when the store is ultra-busy. Vasconi also touches upon new upcoming technology projects such as digital wallets and payments, and responsive web design. He feels that these technologies "have a lot of promise to deliver tangible value for the customer". Overall, user-friendly interfaces are present no matter which way a customer tries to order, and this ultimately helps to ensure good e-commerce.