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sharline86

Sodexo Names Top Facilities Management Trends To Watch For In 2019 - 0 views

  • All are aimed at improving living experiences, which are key to helping achieve better personal and professional fulfillment.
  • The combination of talented people and technological advances are creating smarter, safer, more inclusive and sustainable environments that are responsive to the needs of people.  By understanding and anticipating these trends, Sodexo is able to focus its human-centered and experience-based solutions to most effectively boost client performance," said Jouane.
  • Engineers and technicians can use the augmented reality glasses to communicate in real time with experts, share instant live video, and get the guidance they need to solve a problem.
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  • New research has shown that shorter wave UV lights can be a safe and effective way to slow viruses, pathogens, mold, and bacteria in public places like hospitals, schools and nursing homes.
  • Providing apprenticeships for high school students through partnerships with schools and giving access to the latest technology are two options to engage younger hires.
  • Providing a path for career growth and leadership opportunities are key to keeping top talent.
  • A single service provider can inventory and aggregate data from the client's facility and equipment allowing the facilities management team to view the client's needs holistically. The data produced by this predictive technology gives FM professionals the information needed to predict how their equipment is maintained, repaired and/or replaced.
  • The most popular systems are fully customizable and can monitor and measure all major manufacturers' building controls equipment. They have the capability to analyze data from a variety of systems allowing data collection on benchmark performance, output and energy savings.
  • Green Buildings
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    This article takes a look at the future trends in facilities management. Including: technology, employee recruiting, data collection, & green buildings. All of which will create better solutions and client performance.
Rochelle Perez

BBC - Travel - Could carbon-removal tech make travel more sustainable? - 3 views

  • As few as 1% of airline passengers participated in voluntary carbon offsetting before virus-induced travel restrictions took hold, according to The International Air Transport Association (IATA), indicating that purchasing carbon “credits” from your airline or a certified carbon offsetting organisation to compensate for your travel emissions likely wasn’t high on your priority list to begin with.
  • The difficulty in accurately quantifying most carbon-offsetting programmes (it’s difficult to gauge, for example, the volume of emissions you’ll offset by contributing to a clean cookstove project, an energy efficiency initiative typically funded by offsetting organisations) hasn’t helped.
  • Could this be the new carbon offsetting?As permanent carbon removal becomes more accessible to travellers through these two schemes, environmental sociologist and University of Southampton research fellow Dr Roger Tyers, who explored carbon offsetting in his PhD, says it may help to bolster the offset industry.“More measurable offsets like direct air capture (either for permanent removal or for creating alternatives to fossil fuels) could lift standards across the whole offset market,” he said. “They might also help shine a light on cheaper and less effective offset schemes that have dominated the market so far, which are often too good or cheap to be true.”Until carbon removal with permanent storage becomes more financially viable for travellers to adopt, other offset providers perhaps shouldn’t be too worried about losing customers. But the founders of Climeworks and Tomorrow’s Air hope that the need for urgent action on climate action will encourage travellers to incorporate permanent carbon removal into their carbon offsetting strategies sooner rather than later.
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    The article describes the travel industry's attempts at carbon-removal and allowing a way for travelers to feel involved in carbon-offsetting
jwilc019

MultiBrief: How hospitality will become more sustainable in 2020 - 1 views

  • It seems that hotel sustainability is going to top all hospitality trends in 2020.
  • creating innovations to contain the current wasteful way of living. The development and deployment of green technology will help proactive businesses drive change.
  • Preventing waste will be a predominant theme across all sub-sectors.
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  • “three-zero-concept” approach, which entails prioritizing energy management and lower emissions; using local construction materials and skills; and introducing life-cycle management into the building process.
  • According to research, hotels must reduce their carbon emissions by 66% by 2030 to ensure that growth in the sector is sustainable
  • Heat exchangers that use the exhaust heat to preheat water — an innovative way to achieve waste heat recovery — will grow in number.
  • To achieve the goal of reducing resource use, pollution, and waste hotels are installing high-resolution resource monitoring. They are also coming up with more apps that can engage staff and guests in sustainability and food waste reduction.
  • Eco-friendliness is no longer a nice-to-have concept. It has now evolved into a must-have
  • According to the U.N. World Tourism Organization, the number of eco-inspired trips taken by the end of this year will be close to 1.6 billion worldwide.
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    This article was pre-COVID and budgetary restraints I fear will force many initiatives to be placed on the back burner for a while. What I really liked about this article is that it shows the hospitality industry being a driving force in sustainability technologies and taking accountability for amount of resources it uses and waste it produces. I found the "three-zero-concept" particularly interesting for new builds, since it takes a ground-up approach to sustainability. It talks about education and training for staff, which is extremely important for sustainability initiatives to be successful. The article highlights different protocols being used to lower waste, emissions, pollution, and natural resources used.
robfitzpatrick

Fortnite's Carbon Emissions Are a Problem - 0 views

  • n April alone, game play resulted in 140,800 metric tons of carbon.
  • It turns out having 12.3 million global players for a single event has a serious impact on the amount of carbon released
  • All digital services
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  • require power.
  • nearly 90% of the global population by 2030.
  • the 140,800 metric tons of carbon is equivalent to consuming more than 15 million gallons of gasoline or burning some 155 million pounds of coal.
  • When players are online, it can be rough on the planet but especially when they all log on at once to stream a gaming event and download new digital items.
  • the energy powering these data centers needs to be clean if this service is going to expand sustainably.
khadija2050

Future proof, defined: 10 things to look for when considering new hotel tech | PhocusWire - 0 views

  • a hub connects best-in-class technologies and thereby ensures that your hotel has a choice of best-in-class technologies today and into the future.
  • A hub like HapiCloud will make your technologies more powerful and connected, ensuring each piece of your hotel technology puzzle is leveraging the data and functionality of the others.
  • but tooling (that has a modular architecture which can be built atop the provided technology) is ke
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  • ok to work wit
  • Look for technologies that provide a code-free interface that can be managed by non-technical staf
  • cloud-connected devices will grow, adapt and change with your hotel’s (or hotel group’s) needs.
  • They’ll enable the personalization your guests expect and the fleet-management tools your hotel operations require.
  • technologies that are agnostic in approach and play well with others.
  • ook to devices that provide the same - perhaps brand standard - features that your guests expect, but in a modern future proof way. A great new example is the Echo Dot with a clock from Amazon
  • A great example of a feature-rich solution in the hotel technology market today
  • s the energy management system from INTEREL
  • has a lot of features - including Bluetooth beaconing - that you may not see the need for today, but, mark my words, you will in the future.
  • Leapfrogging over technologies that clearly have a shelf life is a giant step forward in the quest to protect against future switching costs.
  • Look at the track record of your potential partne
  • Technology is not static, and custom-building a product inherently means continued development costs just to keep up with change
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    the article explores different types of softwares and new technologies that hotels should use to stay up to date with the needs of the guests and help employees perform their tasks better to give a better customer service.
kelseybarton

Top 5 trends in green hospitality and sustainability - Insights - 1 views

  • Over the last decade, guests have looked beyond amenities to decide where they want to stay. Now, they compare a property’s sustainable efforts to see if it matches their firmly held beliefs.
  • When someone decides to go green, reducing their water waste is often the first thing they try.
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    eInsights has written an article discussing the trends of how the hospitality industry has become green. "Over the last decade, guests have looked beyond amenities to decide where they want to stay. Now, they compare a property's sustainable efforts to see if it matches their firmly held beliefs." It has come to the attention of the entire industry that we are leaving a huge footprint on the environment and we are taking strides to fix something that has been ongoing for quite some time. The first topic discussed was that hotels are minimizing their water usage and waste. This is often the most common first step for any hotel to work on their sustainability. Guests are often already privy to saving water in their own homes and will carry this over to their hotel stay. The second topic covered was that hotels are reducing their plastic products. This is a very popular topic within the industry as hotels have many options such as turning their plastic straws or water bottles into reusable items. Within the hospitality industry, sometimes food waste is unpreventable. Hotels have made great efforts to work with each of their departments to see where their waste originates and find the best solutions to reduce it. "Sustainability promotes a healthier environment," which often leads to hotels introducing new allergy-friendly options for their guests. Items such as allergy-friendly flooring or self-sustaining plants are just a few ways that hotels can create a healthier environment for their guests. Finally, the article discusses the importance of monitoring carbon emissions for the entire industry. "The UN recently called attention to hotel emissions, saying they account for 1% of all carbon waste." Hotels will often employ a professional to evaluate their property and make recommendations of how they can reduce their carbon footprint. After a hotel adds a new sustainability effort, it is important that they get guest feedback.
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    A combination of positive guest feedback and minimizing energy usage will let a hotel know that they are moving in the right direction. It is so important for every hotel to try their best to employ whatever sustainability efforts they can and reduce their impacts on the environment as a whole. The emissions from the industry were overlooked for such a long time and have gotten out of control. With some of the popular industry trends, it is getting easier for hotels to make strides in the right direction.
jessielee214

7 Things Every Hotel Management Professional Should Know | Cvent Blog - 0 views

  • To achieve that balance, a hospitality professional must understand this most important audience, beginning with two fundamental objectives:
  • Create an excellent event: This includes making registration easy, managing the event properly, and creating a unique experience. Remember, attendees are spending valuable time and money to participate – make it memorable so they want to come back the next time.
  • Achieve the company’s business goal: Perhaps the point of the event is to train employees, or network around emerging trends. Maybe it’s a regional get-together designed to rally the sales troops for the next quarter.
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  • Complex Events
  • by Oxford Economics, around 1.5 billion people participate in business events every year, across more than 180 countries. Global business events generate over $1 trillion in direct spending, and supported 10.3 million direct jobs globally.
  • 2. The value of events
  • To understand planners’ goals and expectations for the event they’re tasked with creating, let’s start with the basics. Events generally are categorized by size, purpose, and type — all of which are increasingly dependent on a technology footprint and a digital experience.
  • 3. What makes an event: size
  • Understanding the basic mechanics around an event can help clarify the planner’s approach, and improve communication.
  • "Simple" Events
  • Defined as small, repeatable meetings with “simple” requirements such as basic audio/visual facilities, these events are usually limited to 100 or fewer participants.
  • Midsize Events
  • Larger meetings rely on technology, and require a robust marketing effort to attract attendees. Planners handling these more complicated events want fully branded websites, advanced registration options, and the ability to send targeted emails to their various attendee segments.
  • Small Events
  • The number depends on the area, but as a general rule a small meeting is between 100 and 250 attendees.
  • Forty-three percent of planners in Cvent’s Planner Sourcing Report cited live music and entertainment as their top strategy for building memorable experiences.
  • Planners tasked with arranging large-scale events need an array of solutions that help manage cost and risk, optimize the experience, and measure business impact — including ROI. 
  • 4. What makes an event: point and purpose
  • One can only imagine the chaos of a meeting without a point or purpose!
  • For venue managers, understanding the purpose of an event is critical in helping planners design the right experience, from registration to conference space needs and room management.
  • For Profit
  • The key is in keeping costs as low as possible without sacrificing the experience.
  • Corporate
  • Planners arranging a corporate event will likely need help driving attendance to sessions, generating leads, and tracking ROI.
  • Membership Growth
  • Associations and consumer groups rely on member events to raise funds and recruit new members. So it makes sense that planners are acutely interested in driving attendance.
  • 5. What makes an event: the experience
  • The popularity of events is due to the quality of the experience — one that’s a good measure more than a speech and a presentation.
  • 1. Why events matter
  • Live Entertainment
  • A Quality Keynote Experience
  • There’s also an emerging desire for shorter sessions and more interaction with the expert — before and after the keynote. Perhaps most of all, keynote speakers must be able to use real-world examples to support their data.
  • Food and Beverage
  • The trends underscore a preference for locally-sourced and creative, exotic cuisine. Consider that more attendees have dietary restrictions, requiring hotels and caterers to be accommodating and flexible.
  • 6. What makes an event: technology that puts everything together
  • Innovations such as virtual reality grab the headlines, and for good reason: according to a Consumer Technology Association survey in 2017, 77% of U.S. consumers are interested in purchasing VR equipment.
  • Branded Websites
  • Websites that promote the brand to attendees also create anticipation for the coming event experience. More practically, these websites help ease registration, check-in, and more.
  • Room Block Management
  • Venue managers who expect planners to use spreadsheets to manage room blocks risk losing business.
  • Digital Check-in Desks
  • Digital signs, self-service check-in kiosks and on- demand badging are increasingly expected as part of a smooth and easy event registration experience.
  • Real-Time Surveys
  • Branded Mobile Event Apps
  • This technology can expand the influence of the event to at-home registrants, and is effective at showcasing event space to planners.
  • Data Dashboards
  • We all prefer our mobile devices, and that doesn't change during an event. Attendees want instant access to agendas, updates, and networking.
  • Artificial Intelligence (AI)
  • Chatbots are popular with planners and hoteliers because they provide answers in real-time, and do so without much staff oversight.
  • Radio Frequency Identification (RFID)
  • RFID makes it easier for planners to collect data, such as surveys and session attendance.
  • 7. What makes an event: technology in the moment
  • Today, exceptional experiences also include a healthy amount of technology. From easing a time-consuming process, enhancing a stay or improving the level of interest or interaction with a topic, technology is at the forefront of helping planners create exceptional in-event experiences
  • To put it simply: if your guests are sitting idle and passively listening, then their energy and engagement is sure to decrease.” The great opportunity is to instill a sense of excitement and enthusiasm in your events through the connective power of technology.
  • Websites: It’s not just for registration. A good event website can drive engagement before, during, and after the event through interactive content, video and images.
  • Room Block Management: Helping every participant register quickly and efficiently gets the event off to a great start; it’s also a great way to offer upgrades and package offers to attendees
  • Virtual Reality (VR):
  • At-a-glance analytics provide quick insights that can help optimize events and offerings.
  • Augmented Reality (AR): Digital interaction is the name of the game, and that's exactly what AR does: Have attendees use their phones to transform your venue with visual effects.
  • Beacons: Few solutions are better at connecting events and mobile devices. Period. At events, Beacons improve communication, push updates, and promote targeted content — all through Bluetooth.  
  • Planner Expectations Around Technology
  • Technology has indelibly changed the hospitality industry. Professionals on both sides of the meetings and events ecosystem — planner and supplier — now expect technology to power their events and increase efficiency.
  • The Value of Technology
  • That finding reflects an emerging requirement for venue managers to stay abreast of the application of technology in order to provide a best-in-class experience for planners. Some of the significant benefits planners and hoteliers can expect to achieve include improved engagement, increased revenue, an improvement in managing costs, and greater ROI insights.
  • After the Event: What Attendees and Planners Want
  • Event attendees are also hotel guests. So, in addition to their expectations for a memorable event, they’re also looking for amenities and options during off-hours.
  • Doing that takes more than spa services and local tour packages. By keeping the connection alive, there’s an opportunity to build an ongoing relationship. This makes it easier for planners to return to your venue for the next event.
  • Put your hospitality management professional learnings into practice
  • With all that goes into an event – the sourcing, logistics, and managing of hundreds of issues – what most planners want is for attendees to walk away satisfied and rewarded for spending time at the event. Post-event special touches, from a relaxing spa treatment to a simple survey and “thank you,” send them on their way with an unforgettable final impression
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    This article gives some ideas on how to successfully host an event. Events are important and valuable to the hospitality industry. An excellent event includes making registration easy, managing the event properly, and creating a unique experience. Events can be divided into "Simple" Events, Midsize Events, Small Events and Complex Events. The size of the event will affect the planning of the event. The main points and purpose of the event are also factors to consider when planning the event. Time should have a clear theme, while considering the company's profits. Finally, applying the current technology to the event to create an unforgettable experience for customers is also essential for a successful event.
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    This article talks about the detail about a professional way to make a good event. It lists seven necessary points. Also, showing the point of view and example to make the reader easy to understand.
lwu014

Proximity Marketing Soars Local Businesses: A Case Study | MarTech Cube - 0 views

  • Proximity Marketing Soars Local Businesses: A Case Study
  • 邻近市场营销(也称为超本地市场营销)就是要在适当的位置和适当的时间吸引适当的受众。它包括使用基于位置的技术,通过超个性化广告或基于与零售商店或本地企业之间的亲近度和潜在客户的交流来针对潜在客户,从而使他们能够立即做出购买决定。
  • 接近营销中使用了一组技术,例如: 蓝牙低功耗(BLE)信标或信标 无线上网 地理围栏 射频识别(RFID) 近场通信(NFC) 二维码
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  • A group of technologies is used in proximity marketing such as: Bluetooth Low Energy (BLE) Beacons or Beacons Wi-Fi Geo-fencing Radio-Frequency Identification (RFID) Near-Field Communication (NFC) QR Codes
  • 零售和本地企业邻近营销的优势
  •  Enhanced Customer Engagement
  • Advantages of Proximity marketing for Retail and Local Businesses
  • 客户数据的超个性化
  • 先进的客户见解
  •  增强客户参与度
  •  顺畅的客户体验带来更高的转化率
  • Hyper-personalization of Customer Datat
  • 接近营销的有效应用
  • 目标听众
  • Advanced customer insights
  • Higher conversion rates due to smoother Customer Experience
  • Effective applications of Proximity Marketing
  • Target Audience
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    This article talks about how Proximity Marketing Soars Local Businesses, what kind of technologies are been used in Proximity Marketing, Advantages of Proximity marketing for Retail and Local Businesses.
dlevine4195

Top 5 Hospitality Tech Trends for 2021 | By Serge de Klerk - Hospitality Net - 1 views

  • online check-in and check-/out possibilities; mobile keys and cloud connected keyless hotel locks instead of a keycard and traditional Bluetooth locks; cashless payment methods; communicationservices, such as instant messaging with staff.
  • IoT allows for further automation and guests to be able to control their entire stay in the palm of the hands. It syncs the physical and digital world and connects hardware with software.
  • This will guarantee the needed interconnectivity between the different tools and enables intelligent workflows to be made.
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  • the fact that more and more systems are connected to the internet and with IoT those systems can interact with each other in a smart way.
  • when an IoT lock is opened, this can automatically set on the connected smart lightning and temperature in the room.
  • . More and more are we seeing that the core, a hotel's PMS, is completely cloud-based and API driven.
  • IoT solutions also reduce costs associated with running a hotel by streamlining operations, providing better insights and offering real-time, automated management.
  • integrations allows for hotels to focus on guest interactions and service instead of administrative tasks.
  • There are many hotel tech companies that are then able to help hoteliers face these challenges and empower to run better, smarter hotels.
  • Hotels prefer to use one interface and guests should be able to use one (web)app for their entire journey. Having a cloud-based access system real-time connect with your PMS will offer this.
  • Creativity and flexibility will be key to driving hospitality growth post-pandemic.
  • Although technology can be a real game changer for the industry, it starts with the creativity of the industry itself.
  • Cloud-based technology can also be updated easily, securing hotels for future innovations and answering to their challenges of keeping up with the fast-paced technology in this industry.
    • dlevine4195
       
      Important Digital Touchpoints - Online Check in/Check out - Mobile Keys, locks, and Bluetooth keys - Cashless payments - Faster communication
    • dlevine4195
       
      IoT (Intelligent Technology), reduces costs, lets guest personalize and control every aspect of their stay, it connects the physical and digital world. These aspects are really crucial for success after the pandemic. It will allow hospitality companies to stay up with the trends of the contactless world. Since everything can be reached form mobile devices.
    • dlevine4195
       
      This will allow for more sustainability as well, making brands more "green", and saving energy and waste. This will be a lot more appealing for travelers, showing them hotels and restaurants have a mission to save the environment.
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    This article discuses how post pandemic technology integrations will be necessary to stay up to date with the average traveler. Cloud Services, integrations into PMS systems are allowing the guest to control every aspect of their stay by the touch of a button.
nashalsiddiqi

How will technology impact the efficiency and sustainability of waste management? - 0 views

  • How will technology impact the efficiency and sustainability of waste management?
  • This is the way waste management has always been. New York’s first waste management was an attempt to clean the streets of the thousands of tonnes of horse manure dumped on them every day.
  • The advent of packaging, plastics and electrical/electronic products has changed the way waste managers work. Yet, in 70% of the world, the old pick up and dump model continues sadly unchanged with disastrous consequences, such as oceans being full of plastics. But elsewhere waste management is now a sophisticated, technically and socially complex industry.
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  • Technology has enabled waste management to ensure environmental and human health protection while at the same time handling complex materials, increasing recycling, producing energy and virtually eliminating landfills in some countries.
  • Robotics are already widely present in sorting material facilities
  • The internet allows continuous real-time tracking of waste across countries
  • Hydraulic collection systems are increasingly being introduced in new buildings to avoid bins on the road.
  • Plant management, emission monitoring, chemical/biological parameters within plants
  • These new technologies are creating vast amounts of data. The data allows us to understand the movement not just of waste but of people – how they behave and what products and materials they are buying and will turn into waste.
  • predict the future and plan waste collection, the location of bins on the streets, the amount of plant we need, with some anticipation.
  • It also allows producers of waste to intervene to reduce their waste outputs
  • Add to this the use of artificial intelligence and blockchain computing – technologies that allow the multiplication of the access and transmission of intelligence and its automation. How does this work in practice?
  • First, data collection will be faster and simpler; then automated trend and performance analysis allows the user to see anomalies immediately; finally, this informs employee behaviour and decisions and allows immediate corrective actions.
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    the article suggests the different ways technology contributes into solving one of the issues production companies face which is managing waste. by suggesting different aspects to limit the negative outcomes of the production also to help in overcoming the challenges in the area. the article also emphasize the importance of data collection and utilization to enhance the efficiency in the industry.
ecast038

Cloud vs On-premise PMS for hotels: which one is better? - CiHMS - 0 views

  • On-premise Property Management System requires a significant number of “on property” hardware compared to the Cloud-based one. It gives the hoteliers total control: data and the system, system configurations, networks, updates, and changes are all yours to decide
  • Running the On-premises PMS means hoteliers must maintain a dedicated server room, which also needs an effective cooling system and an around-the-clock support team to keep everything up and running smoothly
  • With the cloud computing vendors, the PMS providers would be responsible for most of the IT operations expense. The hoteliers can also get the advantages from the cloud computing vendors’ highly available servers, at their optimal performance.
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  • The hidden cost includes hardware server costs, additional IT staff expenses to manage the system infrastructure, maintenance fees (yes, more maintenance fees), and the expenses of other 3rd party software integrations
  • A cloud-based PMS has a much lower entry cost. They charge a fixed monthly subscription model, with a small initial setup fee. No server cost, maintenance fee, extra human resources cost, lower energy bills and is an extremely affordable budget for small and medium scaled hotel businesses
  • Although you can set up your On-premises PMS to be accessed from an off-site workstation or device, remote access can be affected by various factors. Getting real-time data can certainly be challenging, especially not at the speed that cloud-based PMS delivers
  • Undoubtedly, On-premises PMS is still ahead of the Cloud-based system when it comes to the number of integration capabilities, the flexibility of built-in reports that got customized, added over the years. 
  • a security breach can happen, losing your internal data, your brand reputation, revenue loss is unavoidable. 
  • It explains the widespread adoption of cloud-based systems. The only thing you have to hold responsible for is your Internet connectivity which is basic infrastructure any hotel should already have in place. In fact, the switch to cloud-based PMS is not impossible for the existing On-premises system.
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    When it comes to deciding whether you should switch to cloud computing or remain with on-premises PMS, it all depends on your company. Many people fail to see the hidden costs associated with on-premise PMS such as hardware costs, IT staff to manage the infrastructure and expenses coming from 3rd party software integrations. Although on-premises PMS can be more customizable for companies, cloud-based systems are dominating. They reduce costs, are highly accessible in real time, fees are consistent, and are highly secured.
rhera004

Technology in the hospitality industry - exploring the very latest trends - 5 views

  • Digital conference facilities
  • hotels also need to be able to offer access to audio-visual (AV) and digital facilities for conferences.
  • If a hotel has extensive conference facilities, network design becomes critical to ensure indoor mobile phone coverage, Wi-Fi connectivity, VoIP, real time location services (RTLS) and internet protocol television (IPTV)
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  • When investing in digital apps for check-ins, room service and other customer-oriented digital interactions, hotel operators are investing in systems and technologies that can personalise the experience for guests, including a guest’s name being displayed on the welcome desk at a digital check-in station;
  • hotel staff can take a more innovative approach by using infrared scanners that will detect body heat within a room and tell cleaning staff that they should rather come back later if the room is currently occupied.
  • NFC technology can also be used to personalise a guest’s experience at a hotel or resort.
  • A boutique hotel that is nestled between Apple’s headquarters and other tech companies, called Aloft Cupertino, has a robot butler called Botlr that is able to move between the various floors of the hotel in order to take items such as toothbrushes, chargers and snacks to guests.
  • Near field communication (NFC) technology is the next-generation short-range high frequency wireless communication technology that gives users the ability to exchange data between devices.
  • than fingerprint scans and hotels like the Nine Zero Hotel in Boston have already installed an iris scan system
  • Retina scanning is even more accurate and secure
  • Marketing, management and hotel developers can no longer work in silos and these technology trends are giving them the opportunities, tools and solutions they need to create memorable experiences
  • 81% of respondents wanted access to mobile video content at hotels and 55% said that mobile content availability at a hotel would influence where they choose to stay.
  • Being able to provide entertainment on tap and mobile content has led to the trend of hotels investing in cloud services.
  • gives hotels the flexibility to expand and adjust their IT needs along with business growth
  • Cloud computing is becoming the norm and we will continue to see hotel groups replacing their legacy IT infrastructure with cloud solutions.
  • take full advantage of technology in this space is using it to communicate how well they are doing (in real time) with respect to their various environmental initiatives (such as real time electricity/water usage reporting, etc.)
  • Another innovative way to offer a keyless experience is through fingerprint-activated room entry systems and retina scanning devices.
  • building services can be automated in order to control lighting, refrigeration, air-conditioning and heating.
  • Besides reducing energy consumption, converged LANs can also be set up to provide a smarter, more personal experience.
  • local area networks (LANs)
  • Installing and maintaining a hotel-wide wireless network may be coupled with costs, but many leading hotel groups have started to install high density Wi-Fi and started to offer in-building mobile phone coverage as guests have come to expect these services during their stay (not only for themselves, but also for their guests if they are hosting a conference or function at the hotel).
  • While the amount of AV and digital equipment that goes into a typical conference room is fairly minimal, staging companies are often hired for various projects in order to equip the facility as required.
  • Guests want to be able to do everything from checking in at a venue’s automated kiosk to ordering room service with a digital device instead of standing in queues and moving around the hotel premises to order food.
  • investing in a check-in/cocierge app requires a small initial investment and can lead to greater efficiency and savings as hotel staff are able to focus on customer service and property developers don’t have to create large static reception desks at each entrance and hotel location.
  • can transfer data at up to 424 kbits/second and the communication is enabled when two devices touch each other, which makes mobile payments (by touching the smart phone to a credit card) an instant, secure process.
  • this technology could also be used to track loyalty points from a guest’s use of the conference facilities or room service.
  • Infrared scanners are now also used to minimise disruptions relating to housekeeping (which is a common complaint from customers).
  • Hotels will increasingly install smart room access systems that allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door.
  • Starwood (owner of the Sheraton, Weston and “W” hotel chains) has already upgraded 30,000 room locks across 150 hotels with this system and Hilton will be implementing a similar system at 10 of their US properties this year. In 2016, they will be deploying the smart room key technology globally.
  • This technology will mean that guests don’t have to worry about picking up keys and front desk staff won’t have to issue new keys in the event that a guest loses their room key.
  • The hotel room’s television, radio and clock are taking a backseat as travellers use their own technology to keep themselves entertained.
  • Many companies in the hospitality industry are already using social media to their advantage as guests check-in on location-based social media apps, tweet about their experience on Twitter and share their holiday photos with friends and followers on Instagram and Facebook.
  • his shift has led to many hotel and leisure groups developing active social media monitoring and communication strategies in order to stay on top of what’s being said about them online
  • All of these experiences need to be part of an integrated, dynamic system so that the guests’ experiences are at the forefront of the marketing and operational team’s mind.
    • rhera004
       
      This section is talking about designing effective conference facilities/ ensuring your hotel/ facility can accommodate clients technological needs. My thought on this is how can we in the hospitality field accommodate this when we do not yet know the scope of need. We do not know what is to come. Ex. Roads in Europe are incredibly narrow as no one knew cars would be a thing in the future. It's crazy to think buildings and infrastructure can also become obsolete.
  • medical facilities;
    • rhera004
       
      Super important given the state of things
    • rhera004
       
      This freaks me out a bit b/c of devices which can aid people in stealing your credit card information in close proximity to you.
  • For example, advertising can be targeted based on gender and age (so if a child walks by a digital sign in the lobby, the advertisement can change to promote a local theme park or the hotel’s kids club
  • hanging a ‘Do Not Disturb
    • rhera004
       
      Eco-friendly option. I like this!
    • rhera004
       
      Wireless = More sanitary. No one really thinks about the amount of hands that have been on room key cards...
    • rhera004
       
      This may be a hard sell for some people. Ex. Conspiracy theorists etc.
  • almost any person checking in at a hotel, resort, spa or lodge, will have a smartphone in their pockets.
    • rhera004
       
      Social Media is such a powerful advertising tool as well. Have clients work for you. This can also be dangerous if your facility is not running at 100%
    • rhera004
       
      Can be creepy- but will definitely optimize guest experience.
  • hen processes should be put in place to ensure the right person follows up by communicating with the guest and solving the problem at the hotel.
  • ead to positive change and growth in the industry.
  • l
  • I
  • computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel.
  • computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel.
  • t might not yet be financially feasible for hotels to completely abandon the user pay model, but many of them are re-thinking their current infrastructure and pricing models.
    • rhera004
       
      Bluetooth speaker system connectivity would be a good idea for hotel rooms.
  •  
    The article lists the varies new technology that are becoming more and more of the norm in modern hotels. The first and most important is WIFI. Ten years ago every hotel you went would make you pay for WIFI nowadays guests look for hotels that offer free wifi. Conference facilities are a big thing in larger hotels but they need to be digital. Everyone has a mobile device so making as much as possible available on a guests mobile phone will go a long way. Entertain and clod services are all new technologies being used in hotels as well. Of course social media is a huge part of our day to day world.
  •  
    This article talks about how technology is affecting the hospitality industry. There have been several small technological advances in the industry. Recently, advances have been skyrocketing, especially in the hotel sector. Hotels have been updating their technology year after year striving to stay relevant. Businesses are looking for Digital conference facilities for their conferences/meetings. Where skype and zoom calls can be conducted in a business fashion. There are also hotels that are looking to put in finger scanning devices for room access and infrared scanners for staff members to monitor room activity. This article has several other fantastic advances in technology that could be used in the hospitality industry as a whole.
  •  
    Technology evolves everyday it keeps getting better and making lives even easier. Guests are attracted to hotels who have the latest technology. This week I saw in social media a friend of mine is currently in Las Vegas and her room had an Echo Dot and she was asking Alexa to turn off the lights and close the shades. That got my attention and is proving the point on how the Hospitality industry has to be at the very top of the latest technology trends.
dlevine4195

Beacons At Airport: The Next Big Thing In The Airlines Industry - SPEC INDIA - 0 views

  • Beacon technology has the potential to transform curb- to- gate- to- destination passenger experience while increasing the revenue streams.
  • Beacons are a small wireless device that sends Bluetooth low energy (BLE) signals to the nearby mobile device.
  • It interacts with a mobile application installed on the device and triggers specific actions such as displaying a contextually relevant message on the phone, sends coupons of nearby stores, etc.
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  • So, in an airport environment, these small BLE devices are connected with smartphones and associated mobile app which helps in indoor way-finding, tracking the movements, predicting & serving traveler’s need, and much more.
  • increase the interactive engagement, beacon technology comes to rescue. It makes the travel easy by connecting with a traveler and delivers personalized proximity information in a better way.
  • Deployment of a beacon at the airport can eliminate the stress of check-in, security, & baggage management and passengers can have more time to enjoy the lounges, cafes and other airport privileges.
  • Beacons installed at the airport can track the movements of the passengers throughout the airport (where they dwell the longest, which airlines is generally preferred etc.) and generates the data which helps to identify the need of the visitors.
  • For instance: If there is any change in the gate when passengers are busy with other stuff, a beacon would ping the respective mobile app with the quick push –notification about the gate information in real-time.
  • In such a scenario, if beacons are deployed, it can help to find the route of bus location, gate and terminals easily with the help of indoor-navigation.
  • Apart from this, indoor-navigation enables passengers to search quickly for nearby airport vendors and services such as restaurants, lounges, shops, ATM locations or family restroom
  • Heat-map helps to understand the user-behavior of the passengers.
  • updates on flight delays, gate changes or baggage collection.
  • beacon can trigger contextually relevant messages, personalized deal (eg: restaurant discounts, Wi-Fi passes, upgrades, etc.) to the passengers who are nearby.
  • Influencing customers with the current offers and vouchers helps to drive customer engagement, increase sales or build brand loyalty.
  • If beacons are deployed near the baggage claim section, they no more have to look out for the electronic board to find at which carousel baggage will arrive
  • A beacon will trigger the message to the arriving passengers about the carousel and will also inform them about how long they will need to wait.
  • beacon solution will drastically reduce baggage loss, increase efficiency and ensure customer confidence.
  • MIA airport official app helps to improve passenger experiences by providing personalized updates, directions, offers based on the location.
  • Virgin Atlantic airlines provide an electronic boarding pass to the premium passengers who have installed iPhone’s Passbook app.
  • Passengers are able to receive messages and personalized notifications from the beacons. Passengers using the service will receive special offers, such as commission-free currency exchange.
  • Terminal 4 with the goal of providing convenient flying experience by displaying actual wait times at major queues.
  • The beacon also helps in resource allocation to segregate the crowd at the terminal.
  • Serves as an effective advertising toolBoost the power of personalizationIncreases app-engagement and retentionEnhance the travel experience by reducing the wait-timesReduces bottlenecks and track the flow effectivelyConnects with a customer at the right timeIncreases the revenue stream
  • Mobile and beacon technology can create a connected experience and engage passengers from a single touch point.
  • Many gates are shared by different airlines. It is not practical for each airline using the same gate to deploy its own beacon.Beacons are connected with mobile apps, so information can be used to determine a person’s location which may result in data privacy issues.Installation is complex which may lead to more cost.
  • The airport can gain valuable insights into passengers, which ultimately helps to achieve business goals through a single piece of technologyPassengers can enjoy more engaging, seamless, and personalized experiences through their ever-present mobile devices.
  •  
    The airline industry has implemented beacon technology for a more personalized and easy travel experience. The article discusses how Beacons are collecting real time information and creating a single touch point experience to get information regarding airports or flights. It goes into detail about the ability of communication with travelers while they are traveling.
teresastas

Skullcandy Promises to Slash 1 Million Pounds of E-Waste - 0 views

  • EPA says recycling, reusing or donating electronics prevents pollution and carbon emissions because fewer materials for items such as plastics or batteries do not have to be produced again. The energy saved from recycling 1 million laptops, for example, is equivalent to powering 3,500 homes in the US for a year, according to the agency.
    • teresastas
       
      This comparison is really eye opening for me. I know. Sometimes we get lost in all the numbers but when you look at it this way it's crazy to think about.
  • Skullcandy also says it will eliminate the use of plastics entirely by 2023 and shift to using only FSC certified paper products.
    • teresastas
       
      I think it is very important that companies that contribute to the e waste problem also help to fix the problem like Skullcandy is working towards doing. The idea of eliminating the use of plastics entirely on top of their e-waste pledge is making the right moves.
  • company has a partnership with environmental intelligence platform EcoChain, which helps the company analyze the carbon footprint of its manufacturing. One impact of that program is the development of a smaller battery.
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  • recycling by letting customers send any type or brand of headphones to the company to be properly recycled, giving them discounts for doing so.
  • Skullcandy Promises to Slash 1 Million Pounds of E-Waste
    • teresastas
       
      Headphone and Speaker company Skullcandy is making moves towards helping the fight against e-waste (short of closing it's doors of course). It recently pledged this month that it would eliminate one million pounds of e-waste by 2025 its new upcycling program. This program includes a few factors including a no plastic packing plan, an upcycling endeavor, and discounts to customers for responsible recycling of any headphone brands.
jsanc478

Benefits of proximity marketing systems for the hospitality - 0 views

  • Proximity marketing is a form of electronic marketing where customers are targeted by marketers based on their proximity to a certain location. Generally, these communications are personalised and aimed at motivating the customer to make a purchase in the immediate future.
  • There are several ways a proximity marketing system can be implemented. Options include:QR CodesGeofencing (RFID or GPS)BeaconsWi-Fi
  • Geofencing is a tool that facilitates proximity marketing by tracking a guest’s movement using an app that has been granted access to analyze their device’s GPS signal.
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  • Beacon systems (like the Alertiee Plus) work by using Bluetooth to open a line of communication between a guest’s device and a specific location’s beacon when the two come close enough together to establish a connection.
  • In addition, beacons allow for much more flexibility, reliability, and detail in locations where GSP or cell signals are weak (e.g., malls, department stores, and hotels). If a guest enters the beacon’s Bluetooth radius the system will be able to communicate, regardless of any other factors. Beacons typically use Bluetooth Low Energy (BLE), which uses significantly less bandwidth and battery power than GPS-based geofencing systems.
  • Proximity marketing systems are incredible tools for streamlining and automating operations in the hospitality industry.
  • the most promising benefits of proximity marketing and geofencing technologies in the hospitality industry is in boosting sales revenue.
  • Alertiee will help you realise missing sales opportunities, stores’ performance based on conversion rate, and stores’ sales hotspots areas.
  • Alertiee will help you to provide a harmonious customer experience across your omnichannel business. Our technology enables customer experience, marketing and retail teams to close the gap between customers’ digital experience and their physical experience.
  • roximity marketing systems are innovative ways of accomplishing this.
  • hospitality industry can use and benefit from these tools with a focus on streamlining operations, increasing sales revenue, and improving customer experience.
  • Reviews
  • proximity marketing systems offer an ROI that is 16% greater than PPC SEM. In part due to its cost-effectiveness, proximity marketing has begun to see widespread adoption by companies like McDonald’s, Walmart, and Macy’s.
  • The process looks like this: Guest installs an app with geofencing capabilities and grants both GPS and notification permissions. App tracks guest’s location and sends updates to proximity marketing system using cellular data. App alerts proximity marketing system that guest has entered an area defined by owners as ‘the business’. Guest receives marketing materials in the form of push notifications via the app.
  • hile both geofencing and beacon systems offer several benefits to businesses in the hospitality industry, beacons are by far the more intuitive and less invasive of the two.
  • beacon systems don’t need to (and, in fact, can’t) track a guest’s location when they aren’t near the beacon itsel
  • geofencing technologies typically need to continually update their records of the guest’s location so that the system is aware when they enter the designated area.
  • How can proximity marketing and geofencing technology benefit hospitality businesses?
  • Check-ins
  • Key delivery
  • Menus 
  • Proximity marketing is a form of communication strategy.
  • Increasing sales revenue
  • Targeted marketing
  • Personalised marketing
  • Improving guest experience
  • Room service
  • Wait times
  •  
    Proximity marketing and geofencing can benefit hospitality businesses in streamlining and automating operations with reviews, the increase in sales revenue will assist with marketing room-service order. This system improve guest experiences such as room service, wait times.
  •  
    This article talks about all of the positive benefits of proximity marketing system for the hospitality Industry. How the Industry can benefit from the tools that will bring increase in revenue and improvement of customer services and work. It explains also how geofencing and beacon system will offer benefits to certain business in the industry.
amajo017

(11) Disruptive Outliers in Hospitality: 5 Trends Shaping the Future of Accommodations ... - 1 views

  • The hospitality industry has experienced unprecedented disruption in the past few years, with the emergence of new technologies, changing consumer preferences, and the impact of the COVID-19 pandemic
  • A customer service robot
    • amajo017
       
      Will be useful for research paper
  • The online food delivery market will grow by 12.33% by 2027
  • ...6 more annotations...
  • Food services businesses are also adopting the ghost kitchen model to offer delivery-only services without the overhead costs of a traditional restaurant. 
  • Employers are offering attractive benefits to entice talent into their teams.
  • Businesses are responding by reducing waste, using eco-friendly materials, implementing energy-efficient systems, and promoting local and organic products. Meiser Hotels introduced a “green button” for guests to opt out of cleaning easily. Kyma Restaurant and Bar is increasing its use of organic, locally sourced ingredients in its menu. 
  • About 54% of US adults agree that they have become more concerned about their family's health and safety since the pandemic
  • or example, treehouse hotels offer nature lovers a unique and rustic experience, while glamping resorts provide a luxurious and comfortable camping experience. 
  • (Sims, 2020). 
  •  
    This article is relevant to the current discussion of disruptors in the industry because it discusses how Covid-19 impacted the industry as a whole. Not only did Covid-19 lead the hospitality industry to have more cleanliness, but it also caused the industry to develop technology that would continue to serve guests even in times with something like Covid. This article also has mentions of Artificial Intelligence and how it is leading to changes in the industry, which will be helpful for the research paper if I get to write about that topic.
mandalysha

7 Tech and Travel Trends That Will Shape the Hotel Industry in 2023 | By Nicole Dehler - 0 views

  • Rising energy costs and persistent inflation will continue to affect guests and hotels alike
  • Many hoteliers are turning to technology to ameliorate some of these pressures. Native-cloud-based PMS platforms, for example, can deliver more power and reliability than traditional on-site PMS platforms
  • 87% of hotels are experiencing a staffing shortage
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  • Many hoteliers are turning to technology to add flexibility in hiring, make up for staffing shortages
  • Mobile and kiosk-based self-check-in can be deployed to deliver a convenient and personalized welcome experience with only a skeleton front desk staff
  • Similarly, mobile automation can complete a number of time-consuming administrative tasks, while mobile communication can streamline communication between the front and back-of-the-house, by instantly alerting employees when a room is ready or out of order
  • 2023 will continue to see the rise of blended travel models such as bleisure travel, remote working and digital nomads
  • Investing in a PMS that includes the options for hourly or day-use rates allows a hotel to cater to busy airport travelers, or remote workers
  • Leveraging mobile and kiosk-based check-in and mobile Point-of-Sale (PoS) systems allow hotels to deemphasize the front desk, and transform the lobby into a more communal space for dining, co-working, and socializing.
  • With almost two-thirds of internet traffic originating from mobile devices, hoteliers would be well advised to select a booking engine that is fully optimized for mobile
  • According to McKinsey, 82% of Americans are using some type of digital payments
  • Hotels have taken notice, and have deployed comprehensive payment facilitation platforms that can deliver a secure and seamless payment experience for guests while preserving the mobile-first nature of their stay
  • Savvy hoteliers will leverage an ecosystem model of technological investment, where foundational platforms like the PMS and CRS utilize flexible open-API systems to integrate as many potential third-party applications as possible, with no additional costs to the user
  •  
    This article describes 7 travel and tech trends that are shaping the hotel industry this year. With labor shortages and growing inflation, hoteliers are turning to technology to relieve some pressures like using a native-cloud-based PMS platform, using mobile and kiosk-based self check-in, and using a a more consolidated payment processer that can deliver a more secure and seamless experience for guests.
jalipman

Apple expands global recycling programs - Apple - 1 views

  • Apple will also be supporting the efforts of environmentally-focused non-profits Conservation International, SEE Foundation and The Recycling Partnership — expanding on its conservation and resource efficiency work from last year.
  • Today, Apple released its 2019 Environment report, which contains additional information on the company’s climate change solutions, including its recent announcement that 44 of its suppliers have committed to 100 percent renewable energy for their Apple production
    • jalipman
       
      Apple is working to cut down their carbon footprint in all facets further than just e waste.
  • Apple today also announced the opening of its Material Recovery Lab dedicated to discovering future recycling processes. The new 9,000-square-foot facility in Austin, Texas, will look for innovative solutions involving robotics and machine learning to improve on traditional methods like targeted disassembly, sorting and shredding. The Lab will work with Apple engineering teams as well as academia to address and propose solutions to today’s industry recycling challenges.
  • ...9 more annotations...
  • Starting this year, aluminum recovered through the Apple Trade In program is being remelted into the enclosures for the MacBook Air.
    • jalipman
       
      The other question that comes from this information. While it is very good that they are doing this. Would they be doing it if they had the option to cheaply ship it off to china.
  • he company’s engineering of an aluminum alloy made from 100 percent recycled aluminum allows the new MacBook Air and Mac mini to have nearly half the carbon footprint of earlier models
  • Apple also uses 100 percent recycled tin in a key component of the main logic boards of 11 different products.
  • Apple’s vice president of Environment, Policy and Social Initiatives. “We work hard to design products that our customers can rely on for a long time. When it comes time to recycle them, we hope that the convenience and benefit of our programs will encourage everyone to bring in their old devices.”
    • jalipman
       
      This is very interesting considered apple has been known to create products that DO NOT last very long. Also it is surprising that this position within their company even exists.
  • Daisy is now able to disassemble 15 different iPhone models at the rate of 200 per hour, recovering even more important materials for re-use.
  • Once materials have been recovered from Daisy, they are recycled back into the manufacturing process. For cobalt, which is a key battery material, Apple sends iPhone batteries recovered by Daisy upstream in its supply chain. They are then combined with scrap from select manufacturing sites and, for the first time, cobalt recovered through this process is now being used to make brand-new Apple batteries — a true closed loop for this precious material.
    • jalipman
       
      Here they have closed the loop and allowed for them to not be taking away from our natural resources as was discussed in "the story of stuff" Shows apple is being environmentally conscious. Would be very interesting to see the ratio of how many phones they implement the old cobalt and how many are new.
  • In 2018, the company refurbished more than 7.8 million Apple devices and helped divert more than 48,000 metric tons of electronic waste from landfills. 
    • jalipman
       
      Apple clearly has been working to brand themselves as a green company. Since they are one of the main companies that quickly cycles through products and getting rid of your old one it is smart that they are now moving towards putting used products and materials back into the cycle for a second time.
  • Customers can also turn in their eligible devices to be recycled at any Apple Store or through apple.com as part of the Apple Trade In program.
  • pple today announced a major expansion of its recycling programs, quadrupling the number of locations US customers can send their iPhone to be disassembled by Daisy, its recycling robot.
ryanbonifas

Press release: Target Field becomes first MLB stadium to achieve LEED Platinum Certific... - 0 views

  • Target Field becomes first Major League Baseball stadium to achieve LEED Platinum Certification via new rating system
  • Minnesota Twins receive highest honor bestowed by the U.S. Green Building Council for continued excellence in Operations and Maintenance at the “Greenest Ballpark in America”
  • Minnesota Twins announced today that they have been awarded LEED Platinum certification for Existing Buildings: Operations & Maintenance – making Target Field the first Major League Baseball venue to receive the U.S. Green Building Council’s highest possible honor via the new LEED v4.1 rating system.
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  • LEED (Leadership in Energy and Environmental Design), developed by the U.S. Green Building Council (USGBC), is the most widely used green building rating system in the world and an international symbol of excellence.
  • Target Field is also the nation’s first sports venue to earn three levels of LEED certification through Arc, the state-of-the-art digital platform that uses real-world data to help benchmark, measure and improve sustainability performance.
  • “The Minnesota Twins’ fifth LEED certification at Target Field demonstrates tremendous green building leadership,” said Peter Templeton, interim president and CEO, USGBC.
  •  
    The Minnesota Twins are leading the way in green initiatives in becoming the first MLB stadium to achieve LEED Platinum Certification. As the landscape has changed with the desires of fans and guests to public assembly venues, venues across the country are doing their part to go green and obtain LEED certification. It is a great initiative the venue management industry has engaged on, not only at the major league level, but stadiums, convention centers and performing arts venues are all doing the same.
peacejj22

Why sustainability is key for the future of the hospitality industry - 0 views

  • Why sustainability is key for the future of the hospitality industry
  • The hospitality industry has historically had a dramatic environmental impact on the environment through energy and water consumption, and use of consumable goods. With sustainability now being the issue on everyone’s mind, previous course leader of our course leader BA (Hons) Hotel and Hospitality Management, Gaurav Chawla, discusses how the industry is responding, and why it’s a key focus on the course.
  • In simple words, sustainability means that natural ecosystems can continue to support life and provide resources to meet the needs of the present and future generations. Evidently, the hotel sector puts increased pressure on the environment and is demanding on the natural resources. However, the industry also relies on the same natural environment – unspoilt landscapes, sandy beaches, turquoise waters, glaciers, waterfalls, coral reefs and fresh air; all of which serve as great tourist attractions. Therefore, there is an inherent danger that the we might harm the very basis on which hospitality is built. 
  • ...3 more annotations...
  • In addition, other business concerns, such as rising costs, increased government pressures and competitors’ actions have only motivated hoteliers to embrace sustainability and make it an integral part of the corporate agenda.
  • Green House Hotel in Bournemouth
  • Social concerns such as inclusivity, promoting work-life balance, promoting employees’ health and wellbeing, sourcing supplies locally and stimulating entrepreneurship are all part of the sustainability agenda. 
  •  
    this article is about why sustainability is key to our industry.
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