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sophiestein1992

Hotel Accounting Software and Hospitality Accounting Software | Intacct - 0 views

us.intacct.com/ospitality-accounting-software

accounting intacct

shared by sophiestein1992 on 11 Feb 15 - No Cached
  • . Improve cash flow management and revenue forecasting with real-time visibility into current inflows, outflows, and revenue streams.Experience the cloud advantageIntacct hotel and hospitality accounting software offers easy, cloud-based integration with leading applications for payroll, attendance payments, and more—so you can streamline data entry throughout your hospitality business. And it provides each of your facilities with secure, web-based access to up-to-the-minute information, so anyone can do their job, from any browser, on any device.Customers’ favorite features include:General LedgerReporting and DashboardsMulti-Entity Management and Global ConsolidationsCash Flow ManagementIntegration  Featured webinar: Intacct Product Tour Wednesday, Feb. 11 10:00 am PT Register now > Learn more CUSTOMER SUCCESS STORY Regent Entertainment We’ve been very impressed with the deep functionality provided by the Intacct financial management system. The increased financial visibility from Intacct's reporting and dashboard capabilities enables us to better manage our business as we grow. Greg Hooper VP of Hotel Accounting Gemstone Hotels & Resorts
  • Intacct customers in the hospitality industry operate multiple-property hotel businesses, restaurant chains, entertainment businesses, and more
  • you can automate your hotel accounting and financial management, gain greater visibility into your hospitality business, and make decisions that will boost profitability
  • ...2 more annotations...
  • Enable your staff to enter and view information for specific properties and locations, without giving them access to the financials of other locations or the entire business.
  • Track real-time performance centrally and across all of your locations. View your information by individual location, by groups of locations, by concept, by region—or by any other dimensions you use to measure performance
tgore002

Event Management Software| Cvent - 0 views

www.cvent.com/...event-management-software

hotel software business hospitality technology travel tech

shared by tgore002 on 26 Mar 19 - No Cached
  • End-to-End Event Management The Cvent platform saves you time by automating many of your manual event management tasks. Increase Attendance Jumpstart your event attendance with fully-branded multi-channel marketing campaigns. Ensure Your Success With powerful reporting, strategic integrations, and award-winning, 24/7 customer service.
Allen Lok

New Retail Credit Card Standards Affect Quick Service Restaurants | QSR magazine - 0 views

www.qsrmagazine.com/...are-you-ready-emv

shared by Allen Lok on 01 Mar 13 - No Cached
  • By October 2015, all restaurants and other merchants will be subjected to new Europay, Mastercard, and Visa (EMV) standards, which reflect a shift from magnetic-stripe credit cards to chip-and-pin cards.
  • , the chip-based cards require insertion of the card into a terminal throughout the entire transaction.
  • chip-based cards are less susceptible to fraud.
  • ...1 more annotation...
  • It’s a rather slow conversion over to EMV. But it’s definitely coming.” View the discussion thread. Subscribe Subscribe to QSR Renew Update Address eLetters Advertising Contact &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Articles Food &amp; BeverageMenu Innovations Marc Halperin: Resident F&amp;B Expert Food Safety Health Ingredients &amp; Dayparts ExpansionQSR 50 Franchising Growth Fast Casual George Green: Fast-Casual Expert Emerging Concepts TechnologyOrdering Social Media Promotions Sustainability Denise Lee Yohn: QSR’s Marketing Guru OperationsExecutive Insights Competition In the Store Consumer Trends Charitable Giving Outside Insights Women in Foodservice Human Resources Alan Philips: Trends to Watch Research QSR 50 OneSource Drive-Thru Study Growth 40 Smart Chain Franchise Opportunities Find a Supplier Find a Job Restaurant Management Events NRA Show <a h
  • Allen Lok on 01 Mar 13
     
    A new set of standards is coming up for credit card transactions. EMV or Europay, Mastercard, Visa, standards include a chip-and-pin device on the card that requires the card to be inserted into the card processing terminal. While this does not prevent all fraud, it's important that this standard is mandatory by 2015 and business operators should be preparing for changes.
ryanbonifas

Press release: Target Field becomes first MLB stadium to achieve LEED Platinum Certific... - 0 views

www.mlb.com/...um-to-achieve-leed-platinum-ce

target field mlb stadium certification platinum

shared by ryanbonifas on 30 Sep 22 - No Cached
  • Target Field becomes first Major League Baseball stadium to achieve LEED Platinum Certification via new rating system
  • Minnesota Twins receive highest honor bestowed by the U.S. Green Building Council for continued excellence in Operations and Maintenance at the “Greenest Ballpark in America”
  • Minnesota Twins announced today that they have been awarded LEED Platinum certification for Existing Buildings: Operations &amp; Maintenance – making Target Field the first Major League Baseball venue to receive the U.S. Green Building Council’s highest possible honor via the new LEED v4.1 rating system.
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  • LEED (Leadership in Energy and Environmental Design), developed by the U.S. Green Building Council (USGBC), is the most widely used green building rating system in the world and an international symbol of excellence.
  • Target Field is also the nation’s first sports venue to earn three levels of LEED certification through Arc, the state-of-the-art digital platform that uses real-world data to help benchmark, measure and improve sustainability performance.
  • “The Minnesota Twins’ fifth LEED certification at Target Field demonstrates tremendous green building leadership,” said Peter Templeton, interim president and CEO, USGBC.
  • ryanbonifas on 30 Sep 22
     
    The Minnesota Twins are leading the way in green initiatives in becoming the first MLB stadium to achieve LEED Platinum Certification. As the landscape has changed with the desires of fans and guests to public assembly venues, venues across the country are doing their part to go green and obtain LEED certification. It is a great initiative the venue management industry has engaged on, not only at the major league level, but stadiums, convention centers and performing arts venues are all doing the same.
yongwei hao

What Management information systems are used by the hotel industry - 0 views

wiki.answers.com/...are_used_by_the_hotel_industry

shared by yongwei hao on 28 Feb 13 - No Cached
  • The system is divided into various modules which can interact with the front office, group sales, guest history, accounts receivable, travel agencies, and yield management. Hoteliers can search and retrieve guest information by various fields, including name, address, confirmation numbers, and other fields. In addition, the system allows users to search for accounts using any criteria.
  • yongwei hao on 28 Feb 13
     
    LodgingTouch Property Management System (by Hotel Information Systems)[8] The system is divided into various modules which can interact with the front office, group sales, guest history, accounts receivable, travel agencies, and yield management. Hoteliers can search and retrieve guest information by various fields, including name, address, confirmation numbers, and other fields. In addition, the system allows users to search for accounts using any criteria.
anonymous

Power outages play havoc with Netflix, Instagram and Pinterest - Hartford Pop Culture |... - 0 views

www.examiner.com/...etflix-instagram-and-pinterest

cloud business electricity

shared by anonymous on 01 Jul 12 - No Cached
  • The big storms that caused power outages in a line across the country played havoc with the modern day technology that people depend on daily. Netflix, Pinterest and Instagram were all down Friday due to the storms. These websites were not working, leaving millions at a loss with their favorite pass times unavailable. According to CNet News, an “outage in Amazon’s cloud means that some of the world’s greatest and most frivolous entertainments are suddenly not available.”
  • The problem comes from the outage in Amazon’s Compute Cloud in North Virginia, where a deadly batch of summer storms left millions without electricity, according to Mashable.
  • anonymous on 01 Jul 12
     
    This is a great example of something we continually talk about in class: what happens when the power goes out. I was unaware that Netflix, Instragram and pinterest were out due to power outages recently, but can certainly imagine how much damage it caused to these businesses. An interesting piece of the article was the bit about the use of Amazon Cloud, the server that makes these programs run. Here it wasn't a security issue but a reliance on power that provides a great example of where cloud computing is lacking in usability.
marilyn diaz

Job Tips - Job Tips for Getting Started in the Meeting and Event Planning - 0 views

hospitality.about.com/...Hot-Tips-Getting-Started.htm

event planning job getting started tips insider

shared by marilyn diaz on 01 Oct 12 - No Cached
  • We all know having contacts can be priceless when exploring a new career.
  • Three industry pros share the wisdom of their years.
  • Volunteer. Just like any other field, the more experience you can bring to the table, the better - and volunteering is the perfect way to test the waters.
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  • Network. Greg Jenkins, partner and co-founder of California-based Bravo Productions, cites another important reason as to why volunteering is an ideal place to start, "…it provides opportunities for networking.
  • Join. You don't need to be a full-fledged meeting planner before you can become a member of one (or more) of the many respected associations of the events world.
  • being a part of an association is invaluable.
  • Research. Before you're even hired, it's a good idea to become as familiar as possible with the meetings and events industry.
  • invest in one or two industry guides
  • Carter explains, “For those individuals that would like to explore event planning as a career, you need to know that the hotel event/convention business is a unique industry. It is extremely important to gain a basic understanding of the business including hotel operations, terminology and sales concepts before assuming it is the right career for you.
  • To get started, read a meeting planning primer or concise reference manual to give you an idea of what you will encounter while planning meetings. Industry articles will also give you a feel for what event planners face each day.”
  • Be Real. As Carter advised, know what you're getting into before you jump in. Landing a job you regret is a waste of time and resources, yours and your employer's. Greg Jenkins provides this final bit of caution, "…if you enjoy a 9-5 job, the event and meeting industry is probably not for you. The hours and days are quite erratic and can be long and exhausting."
  • marilyn diaz on 01 Oct 12
     
    This article is how to be successful in entering the event planning industry. It has tips from insiders on things they did to become successful. It states that networking is key. Volunteer and get to know people in all types of events from school functions to jazz festivals. People interested in the event planning field should join one or more associations in this field. Research should be done, for example read books, articles and learn what you can. If you want to be an event planner in the hotel industry then you should also learn the terminology, sales concepts, and gain a basic understanding into the the hotel/convention business. Last be realistic, this is not a 9 - 5, it is hectic and your schedule will fluctuate from event to event.
jessielee214

7 Things Every Hotel Management Professional Should Know | Cvent Blog - 0 views

www.cvent.com/...ement-professional-should-know

shared by jessielee214 on 18 Mar 20 - No Cached
  • To achieve that balance, a hospitality professional must understand this most important audience, beginning with two fundamental objectives:
  • Create an excellent event: This includes making registration easy, managing the event properly, and creating a unique experience. Remember, attendees are spending valuable time and money to participate – make it memorable so they want to come back the next time.
  • Achieve the company’s business goal: Perhaps the point&nbsp;of the event is to train employees, or network around emerging trends. Maybe it’s a regional get-together designed to rally the sales troops for the next quarter.
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  • Complex Events
  • by Oxford Economics, around 1.5 billion people participate in business events every year, across more than 180 countries. Global business events generate&nbsp;over $1 trillion in direct spending, and supported 10.3 million direct jobs globally.
  • 2. The value of events
  • To understand planners’ goals and expectations for the event they’re tasked with creating, let’s start with the basics. Events generally are categorized by size, purpose, and type — all of which are increasingly dependent on a technology footprint and a digital experience.
  • 3. What makes an event: size
  • Understanding the basic mechanics around an event can help clarify the planner’s approach, and improve communication.
  • "Simple" Events
  • Defined as small, repeatable meetings with “simple” requirements such as basic audio/visual facilities, these events are usually limited to 100 or fewer participants.
  • Midsize Events
  • Larger meetings rely on technology, and require a robust marketing effort to attract attendees. Planners handling these more complicated events want fully branded websites, advanced registration options, and the ability to send targeted emails to their various attendee segments.
  • Small Events
  • The number depends on the area, but as a general rule a small meeting is between 100 and 250 attendees.
  • Forty-three percent of planners in Cvent’s Planner Sourcing Report&nbsp;cited live music and entertainment as their top strategy for building memorable experiences.
  • Planners tasked with arranging large-scale events need an array of solutions that help manage cost and risk, optimize the experience, and measure business impact — including ROI.&nbsp;
  • 4. What makes an event: point and purpose
  • One can only imagine the chaos of a meeting without a point or purpose!
  • For venue managers, understanding the purpose of an event is critical in helping planners design the right experience, from registration to conference space needs and room management.
  • For Profit
  • The key is in keeping costs as low as possible without sacrificing the experience.
  • Corporate
  • Planners arranging a corporate event will likely need help driving attendance to sessions, generating leads, and tracking ROI.
  • Membership Growth
  • Associations and consumer groups rely on member events to raise funds and recruit new members. So it makes sense that planners are acutely interested in driving attendance.
  • 5. What makes an event: the experience
  • The popularity of events is due to the quality of the experience — one that’s a good measure more than a speech and a presentation.
  • 1. Why events matter
  • Live Entertainment
  • A Quality Keynote Experience
  • There’s also an emerging desire for shorter sessions and more interaction with the expert — before and after the keynote. Perhaps most of all, keynote speakers must be able to use real-world examples to support their data.
  • Food and Beverage
  • The trends underscore a preference for locally-sourced and creative, exotic cuisine. Consider that more attendees have dietary restrictions, requiring hotels and caterers to be accommodating and flexible.
  • 6. What makes an event: technology that puts everything together
  • Innovations such as virtual reality grab the headlines, and for good reason: according to a&nbsp;Consumer Technology Association survey in 2017, 77% of U.S. consumers are interested&nbsp;in purchasing VR equipment.
  • Branded Websites
  • Websites that promote the brand to attendees also create anticipation for the coming event experience. More practically, these websites help ease registration, check-in, and more.
  • Room Block Management
  • Venue managers who expect planners to use spreadsheets to manage room blocks risk losing business.
  • Digital Check-in Desks
  • Digital signs, self-service check-in kiosks and on- demand badging are increasingly expected as part of a smooth and easy event registration experience.
  • Real-Time Surveys
  • Branded Mobile Event Apps
  • This technology can expand the influence of the event to at-home registrants, and is effective at showcasing event space to planners.
  • Data Dashboards
  • We all prefer our mobile devices, and that doesn't change during an event. Attendees want instant access to agendas, updates, and networking.
  • Artificial Intelligence (AI)
  • Chatbots are popular with planners and hoteliers because they provide answers in real-time, and do so without much staff oversight.
  • Radio Frequency Identification (RFID)
  • RFID makes it easier for planners to collect data, such as surveys and session attendance.
  • 7. What makes an event: technology in the moment
  • Today, exceptional experiences also include a healthy amount of technology. From easing a time-consuming process, enhancing a stay or improving the level of interest or interaction with a topic, technology is at the forefront of helping planners create exceptional in-event experiences
  • To put it simply: if your guests are sitting idle and passively listening, then their energy and engagement is sure to decrease.” The great opportunity is to instill a sense of excitement and enthusiasm in your events through the connective power of technology.
  • Websites: It’s not just for registration. A good event website can drive engagement before, during, and after the event through interactive content, video and images.
  • Room Block Management: Helping every participant register quickly and efficiently gets the event off to a great start; it’s also a great way to offer upgrades and package offers to attendees
  • Virtual Reality (VR):
  • At-a-glance analytics provide quick insights that can help optimize events and offerings.
  • Augmented Reality (AR): Digital interaction is the name of the game, and that's exactly what AR does: Have attendees use their phones to transform your venue with visual effects.
  • Beacons: Few solutions are better at connecting events and mobile devices. Period. At events, Beacons improve communication, push updates, and promote targeted content — all through Bluetooth.&nbsp;&nbsp;
  • Planner Expectations Around Technology
  • Technology has indelibly changed the hospitality industry. Professionals on both sides of the meetings and events ecosystem — planner and supplier — now expect technology to power their events and increase efficiency.
  • The Value of Technology
  • That finding reflects an emerging requirement for venue managers to stay abreast of the application of technology in order to provide a best-in-class experience for planners. Some of the significant benefits planners and hoteliers can expect to achieve include improved engagement, increased revenue, an improvement in managing costs, and greater ROI insights.
  • After the Event: What Attendees and Planners Want
  • Event attendees are also hotel guests. So, in addition to their expectations for a memorable event, they’re also looking for amenities and options during off-hours.
  • Doing that takes more than spa services and local tour packages. By keeping the connection alive, there’s an opportunity to build an ongoing relationship. This makes it easier for planners to return to your venue for the next event.
  • Put your hospitality management professional learnings into practice
  • With all that goes into an event – the sourcing, logistics, and managing of hundreds of issues – what most planners want is for attendees to walk away satisfied and rewarded for spending time at the event. Post-event special touches, from a relaxing spa treatment to a simple survey and “thank you,” send them on their way with an unforgettable final impression
  • duyingli on 18 Mar 20
     
    This article gives some ideas on how to successfully host an event. Events are important and valuable to the hospitality industry. An excellent event includes making registration easy, managing the event properly, and creating a unique experience. Events can be divided into "Simple" Events, Midsize Events, Small Events and Complex Events. The size of the event will affect the planning of the event. The main points and purpose of the event are also factors to consider when planning the event. Time should have a clear theme, while considering the company's profits. Finally, applying the current technology to the event to create an unforgettable experience for customers is also essential for a successful event.
  • jessielee214 on 09 Oct 20
     
    This article talks about the detail about a professional way to make a good event. It lists seven necessary points. Also, showing the point of view and example to make the reader easy to understand.
anonymous

IHIF: Leisure investment growing in importance for UK banks | News | Breaking Travel News - 0 views

www.breakingtravelnews.com/...ing-in-importance-for-uk-banks

shared by anonymous on 04 Mar 13 - No Cached
  • hotels and leisure sector has become the third-largest lending market for NatWest and RBS under the Funding for Lending Scheme
  • Andrew Taylor, head of leisure for commercial banking at NatWest and RBS, said: “I’m delighted at how successful we have been in helping clients in the hotels and leisure sector access cost-effective funds – we are committed to working with businesses of all sizes.
  • anonymous on 04 Mar 13
     
    In the United Kingdom, the hospitality and leisure industry has become the third largest recipient of Funding for Lending Scheme loans. The only industries that lead the hospitality and leisure sector are agriculture and healthcare. This industry is a major lending market for NatWest and the Royal Bank of Scotland, which sees over £200m FLS loans to date. The current head of leisure for commercial banking at NatWest and RBS recently stated he was thrilled to help clients in this industry create cost effective funds. Additionally this team was created in September 2011 to focus on the hospitality industry. From 2011 to 2012 there was an increase in lending of eight percent. I find the concept of banking dedicated to the hospitality industry to be both beneficial and interesting. I feel this can help a business focus on creating the right types of investments in the hospitality field in order for a business to succeed. This can help small hospitality firms, hotels, restaurants, and other related businesses to seek financial help from someone who understands the field in the banking and investment industry. A dedicated system can focus on the needs of a hospitality business since it only focuses on this type of business for FLS loans.
Marcos Oliveira

Mobile Restaurant POS Technology Helps Payment Flexibility - QSR magazine - 0 views

www.qsrmagazine.com/...pos-coming-smartphone-near-you

shared by Marcos Oliveira on 18 Feb 13 - No Cached
  • With smartphones getting smarter, smaller, and speedier all the time, concurrent advances in mobile point-of-sale technology are presenting restaurants with the opportunity to make their POS systems mobile.
  • There are now numerous POS platforms that leverage the iPhone and other mobile devices, including Android-powered smartphones and tablet computers like the iPad, so that restaurants can process payments in the field with a credit-card reader
  • Traditional POS has been very regimented and costly, but mobile is very adaptable, not only in terms of payment but in terms of marketing tools from an ever-growing number of third parties.”
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  • While mobile POS is often touted as a boon to full-service restaurants—it can allow customers to pay at the table through a credit-card reader attached to a mounted iPad, for example, and waiters can log orders on a smartphone that zip back to the kitchen at 4G speed—the technology also has service-oriented benefits for quick serves
  • Beyond mobile POS’s value as a portable cash register is its potential as a conduit for invaluable consumer insight. Whereas restaurants are able to glean very little personalized information from credit-card transactions, they can learn a lot when customers use the mobile payment apps or opt in for an array of alerts and updates via their smartphones.
  • The mobile POS … allows us to capture valuable data that gives us a better idea of our customers’ spending and buying habits
  • mobile POS platform called Sage Payment Solutions for processing credit cards
  • Smartphones open up very exciting opportunities when it comes to business-consumer communication
  • As mobile POS technology evolves, an operator will be able to send coupons to opted-in customers’ phones based on their shopping habits or geographic location.
  • the potential of mobile POS far outweighs the peril. The technology is in its infancy, and new developments are on the horizon. These include near-field communication, which allows smartphones to share data with other devices that are in close physical proximity, and EMV cards, which have microchips that allow them to interface with mobile phones.
  • “mobile technology is in the first inning
  • Marcos Oliveira on 18 Feb 13
     
    With smartphones evlving and getting smarter, smaller and speedier it is allowing for advances in mobile point-of-sale technology especially in the restaurant industr. There are now numerous POS platforms that support both iPhone as well as android. Tablets and iPads are also supported so that restaurants can process payments in the field with a credit card reader. Traditionally POS have been very costly and structured; now with mobile technology the flexibility is convenient, fast and user friendly. New applications allow restaurants to store customer spending patterns without retaining their personal credit card information. the use of smartphones also opens up very exciting opportunities when it comes to business-consumer communication. Restaurants can send text messages containg discounted coupons to their establishments. The key is to not over do it as customers may become annoyed with too many text messages. This article delat mainly with the restaurant industry but did mention the evolution of technological advances with the use of smart phones. Form personal experience I have used my iphone and ipad to conduct credit card transactions utilzing squareD which provides free of charge a mobile credit card swiper that is connected to the microphone port of either the iphone or Ipad. there is not monthly contract or fee. The only charge is 2.5% per settled credit card transaction and the amount is automatically deducted from the batched amount and within 1-2 business days the funds are deposited directly into ones checking/savings account. This is convenient, fast, and easy. I have been able to secure payment right on the spot instead of either handling cash which is always a ahzard or the risk of accepting checks. the use of smartphones and tbalets have revolutionozed the way business is being conducted making it fast, easy, and convenient to both cutomer and busoness owner alike.
marilyn diaz

Thieves Won't Wait. Neither Should You. | hospitalityupgrade.com - 3 views

www.hospitalityupgrade.com/...magazine_Detail-ID-739.asp

thieves hotel technology

shared by marilyn diaz on 21 Aug 12 - No Cached
  • data is under attack
  • the most afflicted industry was accommodation/foodservice
  • use a combination of hacking and malware (61 percent).
  • ...11 more annotations...
  • success stealing data “in transit” (62.5 percent) versus stored data (28 percent)
  • What this tells us is hotels and restaurants need to do more to protect sensitive payment data and be proactive in keeping up with the hackers and thieves. We also need to pay particular attention to properly securing data as it moves through the merchant IT environment.
  • Point-to-point encryption (P2PE) is a technology
  • has only recently gained momentum in the hospitality sector.
  • P2PE places “data in motion” in a wrapper that can only be decrypted by an endpoint that has the requisite key.
  • The goal of point-to-point encryption technologies is to encrypt as close to the point of entry as possible and guard against thieves who attempt to install sniffing/hacking software on a merchant’s network.
  • P2PE solutions can significantly reduce a merchant’s card data environment, mitigate potential breaches and simplify PCI DSS validation efforts.”
  • You should also understand the types of cards and transactions that can be encrypted. Does the solution encrypt both swiped cards and manually entered cards? Does it encrypt online transactions, as well as on-site or card-present transactions? Is the solution tamper resistant and, what happens if an attempted breach occurs? Where is the HSM (hardware security module) located? Even if data were to be intercepted, is it rendered unusable to cyber thieves?
  • A hosted solution will shift much of the burden of responsibility to the third-party provider and free you from having decrypted data in your environment.
  • Keep in mind, there is no single silver bullet when it comes to payment security. Even with EMV, stolen cardholder data could be used for a fraudulent online transaction. Merchants should implement a variety of technologies and techniques as part of a multi-layered approach to security that ultimately includes EMV to protect against counterfeit card fraud, tokenization to protect data at rest, and P2PE to protect data in-flight.
  • Thieves won’t wait for a unified approach and specification, and are looking to access your valuable data now. By taking a proactive approach to security that includes point-to-point encryption, asking the right questions, choosing trusted partners and keeping yourself updated, you can protect your customers’ data and your reputation.
  • marilyn diaz on 21 Aug 12
     
    This article deals with the theft that happens on a daily basis in the hospitality field. It happens when credit cards are used to pay for something, like a reservation, and thieves want the information, so they can use your credit card number for whatever intentions they may have. As the article states, "our data is under attack". I can relate to those people that have had credit card numbers stolen, because it has happened to my husband and me, and it is a horrible feeling trying to get your life back on track and recover your money.  I think it would be a great idea, with some research, to get the point to point encryption technology in a field where credit cards are used so often, not only to cover the business (hotel), but also to protect the guest, so they feel at easy when they travel on vacation or business.  The overall point of this technology is to encrypt the information as close to the point of entry, i.e. the swiping of the credit card, as possible. This would in turn "significantly reduce a merchant's card data environment", as the program would encrypt the information so that hackers cannot access the customer's information. As I mentioned earlier, questions should be asked before buying this technology, as there is always something new on the market that may be better. Credit cards are not always swiped, but can also be manually placed in the system, so you want to make sure, that both transactions are protected. Overall, the establishment should always be concerned about the customer and their safety, whether physical or mental and always be prepared for the worse.
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  • Jenna Rashbaum on 24 Aug 12
     
    Marilyn, This is a great article and I wish this type of technology was everywhere because like yourself I have credit card numbers stolen before and it is a long process to end that. Working in the hospitality industry we would need to make sure that it is everywhere that a credit card is entered whether that being swiped in house, typed in the system manually, or even processed via the internet. In the hospitality industry we should be very aware of our guests safety and like you mention it is not only just physical safety that is a concern it is the mental state as well making sure the guests credit cards are safe and do not have a chance of being stolen by a hacker. This is a great article, keep up the good work!
  • Jenan Williams on 25 Aug 12
     
    Great article! Personally after being a victim of credit card fraud, I'm very apprehensive of where I shop, who handles my card and how long it takes them to return it. I recently cancelled a large purchased after the cashier insisted on rubbing my card number on the reciept after the transactions had be approved. In my mind, I was thinking "If I let you do that, then I've open the door for anyone to charge thousand of dollars. I don't think so." As a manager, who hands credit card numbers for manual input, I'm very cautious of them and want to insure that they don't get into the wrong hand. Aftern each transactions is approved, that number is shredded and the credit card machine is batched out. Companies don't realize how important it is to PCI compliant. The risk in exposing sensitive information of our clients and customers can cost thousand of dolllars in fines and fee, in addition to the lost of that customer/client.
  • Nelson Placa on 26 Aug 12
     
    Marilyn, Great Article...as a Front Desk Manager, it is my responsibility to randomly check our computers to ensure employees are not placing USB driver to collect data from our system. Our company has taking this a step further by putting metal locked case around the PC to avoid possible fraudulent activity. If we have to open a PC, we must log it to show proof why a PC became unlock. Companies should adopt similar procedures to protect the consumers/guests. Nelson
Casrine Kelly

Netiquette Article - 0 views

www.housecallcomputer.com/Netiquette.html

shared by Casrine Kelly on 09 Jun 12 - No Cached
  • Like any communications medium, however, effective emailing necessitates being mindful of some simple principles of internet etiquette (“netiquette”) to avoid misunderstandings and hard feelings.
  • When using email, it is best to remember the Golden Rule and only treat others the way you’d expect to be treated. Remember that there is a person with feelings on the other end and not just a faceless computer screen.
  • Casrine Kelly on 09 Jun 12
     
    The article was talking about the way we write emails, especially business emails. One should be careful of certain words they use, because what may seem funny or humorous to us may be offensive to the recipient. It is better to proofread our emails if we are not sure or ask somebody else to read it to get their understanding of what you are saying. The article also point out that it is better to send emails as BBC, if you are sending it to more than one recipient, instead of putting all email address in the To field as we normally do. When we use the To field it can also result in spyware-infection and this is how email address are often obtained by scammers. So the article was basically dealing with computer netiquette and how we should operate when sending messages to each other.
aquin206

What is Proximity Marketing? How Does it Work? - 0 views

www.avsystem.com/...proximity-marketing

shared by aquin206 on 20 Jul 22 - No Cached
  • Proximity marketing is a marketing technique whereby recipients are targeted with marketing messages based on their vicinity. Simply put, it’s when you send ads to people who are close by your venue
  • WiFi-equipped smartphone these days and logs into public hotspots, meaning that you only need the right software to collect customer data and advertise to them using your guest WiFi.
  • The way it works is that when a customer logs into your guest WiFi network, you collect data about their device (specifically the MAC number of the device), based on which you can “follow” the customer around the venue and later identify them when they return
  • ...24 more annotations...
  • QR codes
  • Bluetooth Low Energy (BLE)
  • NFC stands for “near field communication
  • pay at the store with your phone
  • QR codes are scannable barcodes
  • 5 proximity marketing technologies you need to know
  • An example would be when you enter a store and get a push notification on your phone with a discount for your shopping, or when you scan a QR code at an event to download promotional materials.
  • How to best use proximity marketing?
  • How does it work?
  • One of the easiest, yet most versatile ways to implement proximity marketing in your venue is to use WiFi.
  • This platform should have indoor positioning features, so that you can easily locate your customers, and WiFi marketing features, so that you can effectively communicate with them when they are nearby.
  • This is a somewhat antiquated method compared to the other ones we’re discussing in this article, but it has its benefits.
  • This solution has been making waves at various conferences and events.
  • it requires extreme proximity (we’re talking millimeter to centimeter range), so it’s less versatile than the other technologies discussed.
  • even though most people can turn on Bluetooth on their devices, they don’t necessarily do that. And even if they do, that’s only half your road to successful marketing with BLE.
  • Similarly to BLE, geofencing with GPS requires the user to turn on the location services on their phone, as well as have a medium of communication with you
  • What is proximity marketing?
  • sales
  • if you notice that someone visited your store several times
  • but never made a purchase, it’s time to act! Pop in their mailbox, offer a discount,
  • loyalty
  • behavior analysis
  • indoor navigation
  • gamification
  • mmdmd99999 on 20 Jul 22
     
    wifi, QR codes, NFC, BLE, GPS
  • ...1 more comment...
  • smend120 on 25 Sep 22
     
    This article discusses how marketing technology is utilized for proximity marketing. By targeting recipients with marketing communications based on their proximity, proximity marketing is a marketing strategy. It uses many technologies, like WiFi, BLE, NFC, or GPS, and can be done for a variety of reasons, including advertising, feedback, and customer service, to deliver advertisements to individuals who are nearby your location. An illustration would be if you scanned a QR code at an event to download promotional materials, or if you entered a business and received a push notification on your phone with a discount for your purchases. One of the simplest and most adaptable methods to use proximity marketing in your venue is through WiFi. You gather information about a customer's device when they sign into your guest WiFi network. Although a fairly outdated technique, QR codes have several advantages. It is incredibly simple, affordable, and quick to install. This compromises its effectiveness, although, for some applications, it will be adequate. The user is directed to a certain website by these scannable barcodes. At numerous conferences and events, the QR code solution has generated a lot of buzzes. Exhibitors utilize it to provide background information about their brand that cannot otherwise be given in the booth because it is so subtle and affordable. You can use your phone or smartwatch to make a purchase at the store using near-field communication (NFC) technology. NFC is less adaptable than the other technologies since it demands close contact and is not as widely used as WiFi or QR code readers. Although it's a less well-known technology, Bluetooth Low Energy (BLE) access points perform similarly to WiFi access points. Although the majority of individuals can enable Bluetooth on their devices, they don't always do so. However, you need a medium, such as an app that they have downloaded, and you need to put BLE beacons at your location to communicate with g
  • smend120 on 25 Sep 22
     
    This article discusses how marketing technology is utilized for proximity marketing. By targeting recipients with marketing communications based on their proximity, proximity marketing is a marketing strategy. It uses many technologies, like WiFi, BLE, NFC, or GPS, and can be done for a variety of reasons, including advertising, feedback, and customer service, to deliver advertisements to individuals who are nearby your location. An illustration would be if you scanned a QR code at an event to download promotional materials, or if you entered a business and received a push notification on your phone with a discount for your purchases. One of the simplest and most adaptable methods to use proximity marketing in your venue is through WiFi. You gather information about a customer's device when they sign into your guest WiFi network. Although a fairly outdated technique, QR codes have several advantages. It is incredibly simple, affordable, and quick to install. This compromises its effectiveness, although, for some applications, it will be adequate. The user is directed to a certain website by these scannable barcodes. At numerous conferences and events, the QR code solution has generated a lot of buzzes. Exhibitors utilize it to provide background information about their brand that cannot otherwise be given in the booth because it is so subtle and affordable. You can use your phone or smartwatch to make a purchase at the store using near-field communication (NFC) technology. NFC is less adaptable than the other technologies since it demands close contact and is not as widely used as WiFi or QR code readers. Although it's a less well-known technology, Bluetooth Low Energy (BLE) access points perform similarly to WiFi access points. Although the majority of individuals can enable Bluetooth on their devices, they don't always do so. However, you need a medium, such as an app that they have downloaded, and you need to put BLE beacons at your location to communicate with g
  • aquin206 on 07 Feb 23
     
    This article explains what proximity marketing is and five different ways it is used through. Proximity marketing is used through WIFI, QR Codes, NFC (near field communication), BLE (Bluetooth Low Energy) Beacons, and GPS. In addition to going in detail about all those, this article also explains how proximity marketing helps the company. It can help by boosting sales, retargeting, building loyalty, behavior analysis, indoor navigation and gamification.
yongwei hao

Physical Plant Engineer Salary | eHow.com - 0 views

www.ehow.com/cal-plant-engineer-salary.html

shared by yongwei hao on 19 Nov 12 - No Cached
  • Physical plant or mechanical plant engineers can be found in almost every business sector and industry and are responsible for maintaining large facilities. These individuals usually monitor their facility's heating, cooling and ventilation systems.
  • Additionally, physical plant engineers must also service and repair their facility's plumbing and lighting.
  • Physical plant engineers are paid an average salary of at least $50,000 to make sure a plant's systems run safely.
  • Shiyuan Peng on 19 Nov 12
     
    Physical plant or mechanical plant engineers can be found in almost every business sector and industry and are responsible for maintaining large facilities. These individuals usually monitor their facility's heating, cooling and ventilation systems. Additionally, physical plant engineers must also service and repair their facility's plumbing and lighting. According to 2010 data published by the U.S. Bureau of Labor Statistics, the national annual mean salary for a stationary engineer was $52,620. These individuals earned a national mean hourly wage of $25. Physical plant engineers, stationary engineers and boiler operators have a strong background in mechanics. Individuals working in this field often receive formal apprenticeship training with the International Union of Operating Engineers or formal education through vocational or trade schools. Certain states may require licensing for positions in this field. Generally, employers prefer to hire people with at least a high school diploma or GED who have experience in the field.
  • yongwei hao on 09 Apr 13
     
    "Physical plant or mechanical plant engineers can be found in almost every business sector and industry and are responsible for maintaining large facilities. These individuals usually monitor their facility's heating, cooling and ventilation systems. Additionally, physical plant engineers must also service and repair their facility's plumbing and lighting. Physical plant engineers are paid an average salary of at least $50,000 to make sure a plant's systems run safely. "
marylauren1717

Austrian Hotel First to Feature Rooms with Minimalist Locks | News | Hospitality Magazi... - 0 views

hospitalitytechnology.edgl.com/...oms-with-Minimalist-Locks85041

hotel locks hospitality Technology solution

shared by marylauren1717 on 05 Mar 13 - No Cached
  • VingCard Elsafe, the global leader in hospitality security and part of the ASSA ABLOY Group, has installed the world’s first invisible door lock at the 5-star Hotel Bristol in Vienna. Essence by VingCard is a revolutionary concept in hospitality security, taking minimalist design to the extreme by eliminating all lock hardware on the door. Essence encases all electronic components inside the door itself to make the access devices practically invisible to hotel guests.
  • VingCard Elsafe’s suite of RFID locking systems feature contactless access control via Radio Frequency Identification (RFID) encoded communication and secure anti-cloning software. Additionally, VingCard Elsafe RFID solutions are designed to be easily adapted to Near Field Communication (NFC) technology that is expected to be in widespread use globally within a few years and which will enable travelers to use mobile devices as room keys. Both communication protocols are compatible with Essence by VingCard locks.
  • marylauren1717 on 05 Mar 13
     
    VingCard Elsafe provides electronic locks, in-room safes, and advanced energy management systems for hotels. At the Hotel Bristol in Vienna, the first invisible door lock has been installed, taking minimalist design to new heights. Without compromising the security of hotel guests, VingCard Elsfae is able to the hide the lock components from the user, allowing for a more sleek door.  WIth the use of RFID and secure anti-cloning software, this solution is designed to be adapted to Near Field Communication technology which will allow guests to use their mobile devices as room keys. Besides aesthetic advantages, Essence by VingCard Elsafe minimizes integrated installation and maintenance. 
Paulette Grant

Disney Taps Contactless and NFC Technology as it Seeks to Connect Customers to Its Fant... - 0 views

nfctimes.com/...ct-customers-its-fantasy-world

nfc technology disney

shared by Paulette Grant on 08 Jun 13 - No Cached
  • Perhaps most valuable for Disney is the personal information it hopes to collect from use of the wristbands and from the Web site and app, on an opt-in basis. Personal information could be encoded on the chip of the MagicBands, allowing, for example, Disney employees to greet young visitors by name, according to published reports. The costumed employees might have a hidden contactless reader, though the bands reportedly will store “no personal identifiable information,” Disney reportedly said.
  • Paulette Grant on 08 Jun 13
     
    The article highlights the dramatic change that Disney will effect to increase customer service at the theme park using the Near- Field Communication technology (NFC). This technology which is presently been use by hospitality firms and other industries will allow Disney to eliminate the need for room keys, credit cards, and paper tickets. Customers will be given a wrist band which will be tied to the Disney websites and all accounts numbers and IDs created on the website will be embedded in a chip that is also embedded in that wrist band. All you will need to do is just give it a tap and boom! You are given access to rides, movies, restaurants, kiosks and other attractions within the park. According to the report this saves customers and Disney tremendous amount of time but the real deal behind this is to gather more personal data about customers, and track all the activities you engaged in plus the things you bought. Personal information could be encoded in the wrist band so that an employee or even mickey mouse could greet you by name. All this technology sounds very good but what if I lost my wrist band and it gets in the hands of someone else. The article states that the wrist band can be remotely deactivated if lost or stolen. You and I know that when you having fun at Disney no one will be looking at their wrist every five minutes to see if a wrist band is still in place. If someone found my lost wristband and I notice two or three hours later who will be responsible for all these charges racked up by someone else? I really like this technology because I hate having to wait in long lines; anything that would make my life easier I will pay for it. Having said that I do believe that there are facets of this amazing technology that still needs to be tweaked.
Chi Zhang

How can hotels go green? | MNN - Mother Nature Network - 0 views

www.mnn.com/...how-can-hotels-go-green

shared by Chi Zhang on 08 Feb 13 - No Cached
  • Eco-friendly hotels are putting recycling bins under the desk and water filters in the bathroom. The days of tiny shampoo bottles are numbered.
  • It’s no secret that hotels can be bastions of wastefulness, with the average hotel guest trashing about two pounds of paper, plastic, cardboard and cans each day.
  • Indeed, hoteliers are finding a double incentive in pleasing eco-conscious guests while at the same time saving a few bucks through sustainable practices.
  • ...4 more annotations...
  • Doing in-room recycling is important because the guest sees that,”
  • This spring, Marriott International said it would stop delivering newspapers to guests’ rooms, cutting back on 18 million papers annually. Starwood has eliminated tiny shampoo bottles, instead installing dispensers in showers at its Element and Aloft hotels.
  • So far, hotel operators aren’t seeing major savings associated with going green. And they have had some resistance from guests.
  • Fairmont Hotel and Resorts reports that their customers still want the plastic bottles.
  • Chi Zhang on 08 Feb 13
     
    With the ecological environment changes, the general trend of hotel is going to green, which included hotel sewage treatment, boiler dust emission, waste heat emission, the kitchen for the discharge of atmospheric pollutants. Not only the hoteliers require themselves pursuing green but also hope their guests could see that. Most of hotels have already taken action. Such as, Marriott International stop delivering newspapers to guests' rooms, Starwood has eliminated thin shampoo bottles, instead installing dispensers in showers at its Element and Aloft hotels. We are glad to see the hoteliers dedicated to protecting the natural environment.
Jing Huang

Wrap-up: Software, Telecom, and Recovery - HBS Working Knowledge - 0 views

hbswk.hbs.edu/2783.html

software telecom

shared by Jing Huang on 24 Jan 13 - No Cached
  • Venture capital firms ask themselves tough questions these days.
  • The software industry has been heavily over-invested in for the last few years, according to panelists at the session "Can Software Recapture Investors' Interest?"
  • Among them: how can they dig out of the dot-com collapse? How should they invest going forward? How should the leader of a firm strike the right note for the future? And is it a field that graduating MBAs should aspire to enter?
  • ...2 more annotations...
  • The new thinking is to avoid huge packaged platform suites and focus on spot applications for blocking hackers and preventing online invasion. There is a trend to invest in application and infrastructure hardware, said John G. Simon, a partner at General Catalyst. An opportunity exists, he said, for add-ons and plug-ins that ride on top of ERP systems. "People want to get things in digital form."
  • The best VCs are managing investments the same way in both areas. "We're helping them stay alive during a horrible economic downturn so they can last on a minimum amount of capital during a period in which their top line is not going to grow very much," said Kevin Maroni, of Spectrum Equity Investors. "We're waiting for the cycle to return."
  • Jing Huang on 24 Jan 13
     
    Venture capital firms ask themselves tough questions these days. Among them: how can they dig out of the dot-com collapse? How should they invest going forward? How should the leader of a firm strike the right note for the future? And is it a field that graduating MBAs should aspire to enter? According to experts at the conference session titled "From Bubble to Recession: The Current State of the Venture Capital Industry," none of the answers are simple, but a sense of perspective remains one highly valuable commodity. According to Walter Kuemmerle, a Harvard Business School professor who served as panel moderator, the money flow in venture capital may have been down 51 percent in 2001 compared to 2000, but the sum total was still greater than the previous eighteen or so years combined.
Sherine Mattison

How Smart Devices will Change Hospitality Technology | By Les Spielman - 0 views

www.hospitalitynet.org/...4054663.html

shared by Sherine Mattison on 02 Nov 12 - No Cached
  • In the hospitality industry, "Near Field Communications" (NFC) now has an even more secure network that assists the utilization of total hotel security, individual room monitoring for the HVAC system, more bedside controls for lights, electronic drapes, monitoring who is at the door, fire and smoke security, excessive electrical usage, all centrally monitored by management and the individual guest, from network controlled smart devices that we all carry. Imagine a typical hotel (which already exists today). Your smart device is already registered with the hotel or hotel chain. You walk into the front door of the hotel and there are sensors by the entrance/exit. You press the hotel's "app" that is on your mobile device, you have now checked into the hotel, without going to the front desk. The hotel's system sends your smart device an arrival confirmation along your new room number. When you reach your room, the app opens the door using NFC. Look ma, no keys needed. The door security device registers your arrival time along with the device's ID info. In the meantime, the HVAC system now sets the temperature of your assigned room to the temperature from your profile. Housekeeping and the concierge are notified.
  • Sherine Mattison on 02 Nov 12
     
    With security now becoming an issue in the hotel industry, especially western hotels that operate in different parts of the world, "NFC (Near Field Communications) now has an even more secure network that assists the utilization of total hotel security." This will be monitored by the guest and management. The smart device has to be registered with the hotel and when the guest walks in and presses the hotel the guest is checked in. An arrival confimation is then sent to the device along with the room number, this app is then used to open the door. The arrival time is registered and the utilities in the room are set based on the guest's profile. "Housekeeping and the concierge are notified."
Adilen Alfonso

Encryption: The New Buzzword in Data Security | hospitalityupgrade.com - 0 views

www.hospitalityupgrade.com/...magazine_Detail-ID-498.asp

shared by Adilen Alfonso on 31 Mar 12 - No Cached
  • n practical terms, that means that even if a hacker succeeded in penetrating a merchant’s payment system environment, either for face-to-face or online transactions, cardholder data would be rendered unreadable to the thief.
  • Data field encryption can represent an effective security layer by eliminating any clear text cardholder data either in storage or in transit,
  • Adilen Alfonso on 31 Mar 12
     
    This article describes the importance of credit card security in the hospitality industry. End-to-end encryption (data field encryption) protects credit card consumers' information from hackers. In 2008, 50 percent of card hacks were targeted at hotels and restaurants, therefore, the industry is cracking down on the security of consumer data. Basically, the data encryption acts as a layer of extra security by erasing any consumer data that is left in transist after the transaction is made. The implementation of it is very important,there are still industry standards being put into place so that it can work efficiently. Visa is one of the forerunners that developed and published information on the best practices for the encryption.
  • Ligia Elizondo on 31 Mar 12
     
    Data field encryption can be the solution to protect the credit card information of the guests. Nowadays there are still problems with cardholder data in many establishments such as bars, restaurants, shopping stores, and hotels.
  • Adilen Alfonso on 31 Mar 12
     
    I think its one of the best security tools that the industry could adopt. It is such a common way for hackers to gain information and money, that it is often over looked. I for one have never given it much thought when I give my credit cards at hotels, but it will definitively be in the back of my mind from now on.
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