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Driven by shrinking public coffers, state and local governments face a growing number of challenges. Law enforcement organizations are particularly at risk due to legacy technologies that compound costs through implementation expenses, maintenance fees, software upgrades and hardware purchases. More and more, this hidden price is motivating law enforcement departments to try cloud computing-Software as a Service (SaaS), in particular-to bring down costs and increase flexibility. To gain those benefits, however, departments must be able to overcome new issues involving information security, data management, and protecting confidentiality.

In addition to learning to deal with emergencies, police officers undergo training to improve daily interactions with diverse people from their communities. To accomplish this, many departments are adopting new strategies for communicating with marginalized individuals, such as lesbian, gay, bisexual and transgender people.

Agile development is no longer an alternative way to develop software. With the pace of technology adoption accelerating at a frenetic pace, agile is increasingly the only way to develop software. That is, if you want to stay in business.

Each year, public safety professionals learn more about the complexities of firefighting. Technology has advanced with that knowledge, allowing first responders to capture critical data and use it to inform future calls. Faced with budgetary and personnel shortages that hamper management of that data, however, fire departments stand to benefit from adoption of cloud-based solutions. Taking on the burden of hardware and software maintenance, Software as a Service (SaaS) greatly mitigates the technical overhead for a firehouse. Cloud computing improves performance, increases access to important information, and lowers the total cost of ownership for software. For fire departments, that efficiency translates into more effective emergency response.

The introduction of the iPhone, and with it the smartphone revolution in 2007, has been both a boon and a bane for law enforcement. While apps and constant connectivity have enhanced police officers' productivity, the legal landscape surrounding society's use of these devices continues to evolve. The resulting uncertainty occasionally leads to makeshift policies, undesirable press coverage, and lengthy court battles. As the law in this domain solidifies, departments must be quick to recognize appropriate tactics and quickly adopt effective policies. A more pronounced area of smartphone jurisprudence centers around citizens recording on-duty police officers, which is now legal in every jurisdiction of the United States. Nevertheless, misunderstandings about two-party consent laws and wiretap statutes have resulted in a substantial number of improper arrests and detentions in recent years. As a result, departments have not only been responsible for more than $1 million in related settlements over the past three years, but have also faced heavy scrutiny by the public and in the media for these events. Through proactive training, departments have an opportunity to stop the bleeding of public trust and shape perception of law enforcement for the better.

Technology makes tasks exponentially easier and opens up opportunities to people around the world. However, innovation brings with it new areas of weakness. Data breaches or computer viruses can threaten any networked device, from a personal smartphone to enterprise server farms. This presents a major risk to organizations, as adoption of new technology can leave them susceptible to hackers.

Community policing is a widely-adopted model put into practice for nearly 40 years. The concept stemmed from a desire to address community concerns about rising crime rates through increased citizen involvement. To strengthen relationships with their constituents and improve their own reputations, police officers asked for assistance in solving and preventing crimes in the area. Recent advancements in technology are altering the ways in which law enforcement agencies can incorporate community policing into their operations. By providing an easier and more efficient way for people to report crime and share information, social networks like Facebook and Twitter significantly impact how well police connect with people. Software for mobile devices facilitates and eases communication both internal and external to a department. Officers who master these digital tools may increase the effectiveness of community policing in their jurisdictions.

Canines play an important role in emergency response by assisting with search-and-rescue operations. Dogs employ superior senses to track down victims and reach locations that may be inaccessible for humans. Veterinary Partner noted that rescue teams need more trained dogs-and-handler pairs to share duties during emergencies and improve victims' chances for survival. Before they can be sent into the field, dogs must undergo standard search-and-rescue training. According to the National Association for Search & Rescue, it typically takes about one year of training for dogs to be ready to complete missions with their handlers. That shared experience can pave the way for both parties to quickly adopt new methods and equipment.

Over the past two years, people adopted smart technology with increasing frequency. According to the Pew Research Center, half of American adults today own a tablet or e-reader. First responders are among the professional groups who have found ways to integrate these devices into their day-to-day operations. As tablets, smartphones and other mobile devices enter the public safety scene, however, agents must not only familiarize themselves with their use, but also understand their benefits and drawbacks.

Car accidents and fires are obvious situations that may require a call to 911. For the most part, doing so does not increase risk for the caller. However, in cases of domestic abuse or abduction, calling 911 can put the victim in grave danger. In these situations, new technology that allows people to silently text to 911 can be life-saving. The National 911 Office is driving the planning and adoption of the text-to-911 service to make communicating with emergency services more dynamic. This begins the process of increasing accessibility and a push for public safety answering points (PSAP) to begin Next Generation 911 (NG911) implementation. Text-to-911 is an interim step between current systems used in PSAPs and NG911 implementation. While there is a national push to upgrade, it is a lengthy and expensive process that will initially limit the availability of the service.