Group items tagged

And while some of it must remain under strict control, particularly in public companies, much of it is unnessarily — and usually to a fault — hidden, unreused, and unexploited.

Explain the reasoning behind retaining more knowledge, in making it public, searchable, and organizing it via tagging.  Describe the benefits of being able to access much fresher and more up-to-date information elsewhere in the organization because their colleagues are managing more of their projects, tasks, and other work via social tools. 

Provide useful templates for common activities and reference material such as projects, tasks, resource management, policies, procedures, standards, and so on.  You still have to keep template layouts and template usage simple; excessive structure tends to kill the golden goose of contributions quickly.  But a little basic structure goes a long way and prevents contributors from having to figure out how to structure all the white space and provide a simple layer of consistency.

The enterprise has not caught up, largely because most enterprise information doesn't allow a hyperlink structure, and links aren't encouraged very much when it does

setting up blog and wiki directories as well as good enterprise search based on link ranking (which is what Google does to make the right information come up in the first few pages of search results.) 

Provide your own search engine in the tools only if you must.

, the real issue, day in and day out, with getting Enterprise 2.0 to take off is to educate, evangelize, demonstrate, and most importantly, evolve the interface and structure of your tools until you pick the right formula that resonates with your audience.

This boils down to having some form of moderation, either human or automated, to ensure that the level of discourse remains at some bare minimimum acceptable standard. 

A high-profile executive sponsor that obviously uses the tools can also help in a big way.

Triggering an Enterprise 2.0 ecosystem quickly is likely an early activity driver.  This can mean a lot of things but the link structure of Web tools allows information to quickly flow, circulate, and mesh together.  You can leverage this in a almost infinite number of ways to drive user activity, interesting content, create awareness of what the company is "thinking", and more.  For example, create a blog for every employee in the company and mail the link to them with instructions on how to use it. >  Create a social bookmarking site for the enterprise where everyone can see what is being bookmarked by everyone else that day. >  Create an internal Wikipedia that contains a seperate copy of all Intranet content and let users edit away. >  The possibilities are endless and provide a much greater number of "entry points" where people can get started with these tools.

The problems will be with the business culture, not the technology. 

For example, create a blog for every employee in the company and mail the link to them with instructions on how to use it. 

Create a social bookmarking site for the enterprise where everyone can see what is being bookmarked by everyone else that day.

Create an internal Wikipedia that contains a seperate copy of all Intranet content and let users edit away.

Allowing the output of SQL queries to be inserted into wikis when they load, calling Web services or using Flash badges that access data resources can turn Enterprise 2.0 tools from pure knowledge management into actual hybrids of software and data

And the reverse should be true as well, getting data back out into traditional tools including Office documents, PDFs, and XML must be easy to inspire trust and lower barriers to use.

De même, les wikis connaissent également une forte croissance. Wikipedia, l'encyclopédie en ligne collaborative, en est la figure emblématique. Tellement emblématique qu'elle en devient la cible de critiques organisées. Qu'à cela ne tienne, de nombreuses déclinaisons existent déjà : WikiNews, WikiBooks, WikiTravel et même YelloWikis (les pages jaunes en version collaborative).

un système de classification basé sur des mots-clés collectifs (ou tags). Le principe est simple : ce sont les utilisateurs qui organisent leur contenu (photos, liste de liens, musique...) en appliquant à chacun des éléments un ou plusieurs tags. Ces tags sont ensuite mis en commun et les plus pertinents ressortent statistiquement du lot. Il s'agit en quelque sorte d'une forme de classement empirique qui repose sur l'appréciation de chacun.

Les folksonomies en sont un bon exemple avec des services aux noms étranges comme del.icio.us ou FlickR.

Les réseaux sociaux trouvent également d'autres domaines d'application comme les ressources humaines où les sites de recrutement reposant sur le principe de cooptation commencent à voir le jour : Jobster aux Etats-Unis ou encore Cooptin lancé récemment par Keljob.

"Une ère nouvelle où les utilisateurs sont contributeurs et bénéficiaires"

Transforming social structures within an organization to leverage community relationships across a network of customers, partners, suppliers, and employees has become a key competency demonstrated by high performing enterprises.

Enterprises Not One Dimensional - Technology Not the Only Influence on the Future Enterprise