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I love this article which talks about the most common problems when people call customer service. I believe that as I teach my students I should help them become technically fluent to minimize these problems and maximize their potential in this increasingly technical world. The most common problems are: * Users don't know the terminology to describe the problem they have or to know what to look for. * Users haven't studied the problem long enough. * Users don't recognize details or signs which might aid in understanding the problem. * Users might not have easy access to the documentation, may not be qualified to understand it (because of language barriers or technical level), or they may simply not have the time or energy to use it. * Users might be unaware of the status of their computer/account/browser and/or they might be limited in their ability to obtain this information. * Users might have received incorrect or misleading information from someone else, or they might have made incorrect assumptions about the product. * Users may be familiar with one kind of product and lack the appropriate mental model for knowing how the product is supposed to work. * Users might have previous problems in the past and found it easier just to call technical support than to risk aggravating the problem when trying to fix it.

Information on how to help users become more proficient at being helped.

"We are social creatures. In most respects humans are an unremarkable species without many amazing abilities, such as great strength, big teeth or flying. But we have each other, and as a result we have prospered. The same is true in the classroom. We can do great things went we work together, but that is only true went we can work independly first. Independent learning doesn't necessararily mean that you must hide away in your hermitage without the aid of the outside world, but instead means that you decide your own path and what resources you need to travel sucessfully along it."

account training becomes an added advantage if you do not wish to hire your personal accountant to manage your accounts. Accounting involves a lot of activities like book-keeping, preparing balance sheet, maintaining tax records and payroll and so on. There is no way you can avoid these tasks. Every functional organisation has to stick to these activities for the smooth functioning of the firm. Many organisations in the past have suffered from enormous losses only because their employees did not have the required accounting training and thus were unable to handle the accounting services and important financial documents and statements. For overall success, any firm should have a firm grip over the company's accounts and financial position. You can do a lot of things to ensure you are always informed about your company's financial position. First and foremost, you can ask experienced professionals from your company to undergo accounting training courses. By brushing up their knowledge through accounting training courses, these professionals will be in a better position to handle the accounting of the firm. Another option you have is to outsource the task to outside professionals who are competent enough to handle the accounting job. Apart from this, you can also hire accounting firms who can assure you transparency in all the dealings apart from impeccable services. By outsourcing your work to an outside firm, you can save a lot of time of your firm which can be utilised for other management tasks. However, you have to be ready to shell out a bomb to avail of these services and hence it is always a good thing to have your company's own professionals well versed in this task. Once your company professionals go through competent accounting training courses at a reputed accounting training centre, they can be ready to handle different tasks like preparing sales tax reports, creating monthly or mid-monthly reports, calculating reports with perfect sales figure,

"Want to explore the world through maps and help with humanitarian work at the same time? Map remote locations to help the Red Cross and Medecins Sans Frontieres and do just that!"

Work environment, job outlook, and education requirements are provided for anyone interested in continuing their education for entry into this career field.