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Companies that have gleaned the most from the technology have managed it actively through training, monitoring user behaviour and constant adjustment

it's important to go where users want to go

Collaboration tools also need sponsors - people entrusted with advancing their cause.

Stephen Heppell: "I guess I've sort of answered that, but let me say this in closing. We seem to have an education system built on 'met before' practice. Children in the exam room hoping there will be no surprises, teachers outside hoping they have prepared the children for everything. In practice we are in a world where we have not met before any of the current challenges: global warming, economic collapse, etc. And when these unexpected things happen, all folk seem to be able to do is carry on as before: the banks paying bonuses, people burning fuel etc. "To solve the 21st century's problems will take all our ingenuity, innovation, creativity and delight. And will need every single learner. The only certainty is that to carry on doing the 'old' way would be a reckless and foolish gamble. That is why I can be so certain that learning will and can change...

The separation of work and home: When you're carrying an email-equipped computer in your pocket, it's not just your friends who can find you -- so can your boss. For kids born this year, the wall between office and home will be blurry indeed.

Books, magazines, and newspapers: Like video tape, words written on dead trees are on their way out. Sure, there may be books -- but for those born today, stores that exist solely to sell them will be as numerous as record stores are now.

Fax machines: Can you say "scan," ".pdf" and "email?"

'If there is too big a disconnect between school and the rest of society, people start to think we have got our heads in the sand - and the boys think we are even bigger idiots than they do normally,'' he laughs.

''I remember when it was raised with me I did my principal thing about thinking more of the risks,'' Mr Bain-King says.

he was "really surprised" that police didn't know at first about using an IP address to "find people", especially when they asked him what internet provider the stolen MacBook was connected to, which he said he didn't know and told them that they "should know how to work this out"

"Not only are people better than computers at detecting the subtleties that differentiate galaxies, they can do things computers can't do, like spot things that just look interesting,"

And the Zooniverse team has proven that the Zooites' classifications are as good as those by professional astronomers. "Their contributions are extremely important," says Lintott. "They're helping us learn how galaxies form and evolve. And they take their work seriously." But that doesn't prevent them from bringing a sense of adventure and just sheer fun to the research.