Black market in Google reviews means you can't believe everything you read | CBC News - 0 views
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a growing black market in which some companies pay for fake positive reviews, while others are seemingly being extorted by web firms who post negative comments then propose their "review-fixing" services to get them taken down.
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When CBC News asked Google about Riverbend's complaints, including Pereira's own fake review, it was finally removed — along with 32 other one-star reviews. And as a result, the company's star rating went up from 3.6 to 4.1 overnight.
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There is no evidence that Google is planning to turn away from algorithm-based content moderation, or make the kind of massive human investments that Toscano and others are calling for.