DISC Inc

Further, generative AI is shown to be more useful as a co-pilot for senior employees that can sift through AI “hallucinations” — inaccurate information presented as fact — and take the output as an aid. Inexperienced employees, however, may not be discerning enough and need a path to develop this knowledge. The sentiment was echoed by Ted English, former CEO of TJX Companies and current executive chairman of Bob’s Discount Furniture, who told us leadership requires “a lot of instinct, experience, and knowledge. Some of it you can’t get from a machine. Technology reinforces and allows you to make a more confident decision.”

The first layer of the framework is intentionality. In this context, we mean that a company’s business model should be purposefully designed around AI capability, rather just applying AI to existing processes. Spencer Fung, president and CEO of Li & Fung, a global supply-chain and logistics company, gave us an analogy: “Companies acquiring AI without a new business model is like a company digitizing a horse and carriage — while the competition has created a digital automobile.”

Next comes integration across all functions of the enterprise, with horizontal communication and AI as the enabling layer — in other words, getting rid of silos.

The real challenge, however, is implementation. Garry Kasparov, former world chess champion, has written that winning performance does not come from combining the best technology with the best people — but from the best process of combining. To achieve this, talent must be familiar with AI capabilities and know how best to utilize them.

However, AI is an evolving technology, and that necessitates a business add slack to the system to allow opportunity for learning.

Competitive advantage cannot be achieved without humans in the loop. Rushing to replace talent with AI is a huge mistake. Why? First, AI is copyable. What is not copyable is a unique business model, processes, and thoughtful integration of humans.

Second, AI is based on historical data that may not hold true in a volatile global business environment.

Third, AI is subject to hallucination and “drift,” where output is either fabricated by the AI or simply inaccurate.

Some Research From A Googler

Decide on a “dead” term for each entity. I might choose “restaurant,” “Eiffel Tower,” and “distance” because distance has a valid meaning and article in Wikipedia. Cafe might be a suitable synonym for restaurant, as might “restaurants” in the plural. Aim to have all three entities in the header and first sentence. For example: “Restaurants a small distance from the Eiffel Tower.” Aim in the text to talk about the inter-relationship between these entities. For example: “The Jules-Verne restaurant is literally inside it.” Assuming “it” clearly refers to the Eiffel Tower in the context of the writing, it does not need to be written out every time. Keep the language natural.

Using Schema To Help Define Entities