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The steps we take as conversion optimizers look suspiciously like designers. Each of theses steps can use more data, though:User PersonasJob StoriesUsability TestingAffinity Mapping2x2 AnalysisProblem DefinitionIdeate & CreateMockupsPrototypeValidateOur task is to execute on this with high frequency and make small changes as we go to learn what moves the needle.

My favorite content strategy is the blog-driven strategy.

 @conversion_team-I'm speaking about "flipping" you message when writing copy that converts at #convcon West in San Francisco. Basically, "flipping" prevents "blending" your message, which makes it lose impact and relevance.

The catch is that you must understand something about the Web visitors that you're flipping your message toward.

The Conversion Team has a solution, and this article does a great job of helping you get an actionable understanding of how to write for your visitors in a persuasive and relevant way.

It's great to meet email professionals that 'get it." By "It" I mean conversion, or "What to do after the email recipient clicks through."

If you have any doubts about "It" then you will appreciate Scott Bratcher's summary check list. He even links to one of my stories.

 @PeepLaja Pricing is hard for online services. Part of the reason is that the kind of thinking that makes for great online services don't work well when applied to the psychology of buying. However, there are some things that are true for both apps and pricing schemes: keeping it simple, helping people choose the next step, limiting choices, and adding playfulness. Peep covers these and more with some great examples. These principles apply to other kinds of businesses as well, especially online publications and ecommerce sites. 

If you want to understand the importance of charging your marketing batteries TODAY, just listen to Seth Godin, who has been building a following for a decade with daily blog posts, books and presentations: "[Kickstarter is] the LAST step, not the first one. I started working on this Kickstarter 9 or 10 years ago. That's the way you maximize your results. Dig your well before you're thirsty."

Seth was able to raise well over $100,000 to fund his new book using Kickstarter. He didn't set out to do that nine or ten years ago. When you've got a list and have built a relationship with its members, you can invite them to participate in new things as they arise. Start now.

If all problems are opportunities, then error messages and error pages are generally missed opportunities. Marketing should be policing the errors reported on their website, messages that are usually written by a techie in IT. John Ekman give us five steps toward writing error messages that say "Yes!" instead of making the visitor feel like an idiot.

 @flabastida lists ten "steps" for a "Total Content Approach." Taking these all together, it becomes clear that a business or a brand is fully realized only through its content. We can no longer rely on slogans and manipulation. A brand now has hopes, fears and dreams. Businesses must express opportunity as well as possibility. Don't worry. Our customers are there to help us understand ourselves.

"Enclose" the checkout process.

This means to create a distraction-free bubble when your visitor has decided to take that bold step and buy your product.

The psychological thing you're working against here is that, when asked to let go of something of value -- like our money -- we are more than happy to delay that decision.

Maybe we'll just shop a bit more. Maybe we'll check one other place for the right price.

That is why any distraction in your checkout process can be an out for a buyer, an out that they may never return from. I've seen checkout processes that have social media icons in them.

Really? Is this the right time to remind someone that they need to check Facebook?

Go buy something on your site and just look for all of the distractions you find. You might feel a bit embarrassed.

I recently went to a website to buy a new keyboard for a laptop. I found the site with the right price and delivery and put the keyboard in my cart.

When I went to checkout, the first question on the billing form was Gender.

Gender?

Why does an electronics part manufacturer need to know if I'm a man or woman?

It introduced enough doubt in my process that I left -- I abandoned my order.

The unfortunate statistic is that 86% of visitors abandon forms of all kinds. It's doubly heartbreaking when they do so in thei cart, because that costs you ready buyers.

The eleven recommendations made here will set you on a path to reduce your abandonment rates. My favorites are: 5. Use a title that explains why the user needs to sign up 6. Show them their password (who said invisible passwords was a good idea?) 12. Put errors in an obvious place and make them visible. Happy Converting!

How to price online services: One data point.

it's interesting that scientists side to use stories -- from The Moth podcast -- to stimulate test subjects' brains in this fMRI study. The conclusion is that these stories stimulate areas scattered across our cortex. Stories light up our brains. No wonder storytelling I'd so powerful in marketing.

"A mere 6 to 12 words stand between you and a lower bounce rate." This is how Joanna Wiebe begins a very comprehensive tutorial on writing your home page headline.

Home pages are hard. They have to deliver to a broad audience, and audience that could be visiting for almost any reason. However, half of our traffic comes to them on average. So, we need to get some things very right.

The first thing to focus on is the headline.

Of course, my primary advice is to hire someone like Joanna to write it for you, but if you aren't open to that, this is the best post I've seen on the topic.

 @KISSmetrics This is a great tutorial for how you can keep your emails from getting tagged as SPAM. As a side bonus, these techniques will also help get more of your emails read by your prospects.

I especially like "Sending emails onec every two or three months can be more detrimental than sending multiple emails dialy. Why? Your customers may forget all about you."