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Retargeting Emails - Do E-commerce customers like or loathe them? March 10th, 2011Leave a commentGo to comments By Charles Nicolls, SeeWhy At SeeWhy, when we first launched our remarketing service in 2009, Randy Stross wrote a piece about email remarketing in The New York Times suggesting that while remarketing might be a great idea for ecommerce websites, it's not a great idea for consumers. He likened emails following up on abandoned shopping carts to a salesman chasing you down the street if you didn't buy from his store. There are major differences, of course. We've long argued that remarketing emails, when done well, not only drive conversions but also build brand trust. They can deliver great service and provide customers with the confidence to return to buy-either online, by phone or in store. If Randy was right and customers universally resented the intrusion, then these emails wouldn't work. In aiming to answer the question more substantively, I turned to data, and specifically email marketing benchmarks. The key metrics to look at to determine whether customers like or loathe remarketing emails are: the recovery rate the open rate the clickthrough rate the unsubscribe rate Frankly, the evidence is overwhelming: Remarketing, when done well, is appreciated by customers. Here's the evidence: (1) The recovery rate The recovery rate is the percentage of visitors that abandon shopping carts, and remarketed visitors thatthen return and purchase following remarketing. At SeeWhy, we measure recovery rates across all our customers, and currently the average is 20 percent. So, one in five shopping cart abandoners come back and buy, having being remarketed. In some cases, the recovery rate is as high as 50 percent. Moreover, when remarketed customers buy, they spend on average 55 percent more than customers who didn't abandon their shopping carts. (2) The open rate The average email open rate for remarketing emails is currently 46 percent, m

 @unbounce Chris Pearson of DIYThemes recently stated that email is the foundation of online marketing. Period. B2B or B2C, email continues to outperform social media by a wide margin according to MarketingSherpa (and others). Here are some interesting tips on how to get your readers opening and clicking more of your email.

Google Analytics can intimidate business managers, but it really is a tool to help business managers answer important questions. This overview from @lisabarone gives you  an idea of some of the good questions you can be asking your Web team to help you guide your online investments.

 By @WAWorld These are some of the tools you want in your lab. They are the beakers, bunsen burners, mass spectrometers, and Geiger counters tha tyou use to test and evaluate your online marketing experiments.  From Web Analytics World

"The Internet isn't passive. When you search online, you plan to do something:  buy, learn, play, find.  As soon as you go to Google, Yahoo or Bing, you're on the hunt."

There are those among us who have a true command of words and their use. I marvel at them. It is a power that is critical to persuasion, conversion and selling. Gabriella Sannino clearly sees it as a power to help people solve their problems. What better brand experience can you deliver than to help someone find answers to their questions?

A new tool for our online conversion lab! Facebook is apparently going to give us more insight into the behavior of individuals on our Facebook pages. The more we know about the success of these pages, the better decisions we can make about spending our marketing time and dollars on social media.

Despite all the hype, social networks are not a panacea for businesses, and many are putting too many resources into them without knowing the payoff.

Boomers spend more time and money online than any other demographic.

Their the Car Talk Brothers of Online Conversion

Here are some good answers to burning questions when using video on your pages..

This is one ambitious post, but it's chock full of examples.

Take some time during the holidays to review the advice in this post.

 @bennyblum We don't champion conversion for the fun of it, although it is fun. We do it because it makes us money on the bottom line and gives us leverage when finding more traffic.

Marketing Land's Benny Blum lays out the things you should do to find this leverage for your online advertising, SEO and PPC. Determine: What's a visit worth? Design for Conversion Get Your Message Right Establish an Organic Strategy

Slideshare is great for delivering pithy advice that slowly coalesces into understanding. That's why I love slide decks like this one.

You may not be able to implement these tips tomorrow, but you will begin to think about at online marketing differently.

And that can make all the difference.

Take a look at content marketing through the eyes of several experts, including me.

You may believe us, but does your boss?

As you know we believe that dedicated landing pages are one of the most powerful ways to increase revenue and leads online. It would be best to have a special landing page for each offer you make in an ad, email or on your site.

But who has time to build all of those pages??

If you knew that more landing pages meant more money, you might be able to get your boss to give you more resources.

This post from Hubspot may have the data you need.

Three strategies that keep you from losing some of your hard-won visitors from our friends at KISSMetrics. Exit-intent Technology more Persistent Cookies (cookies tend to persist around my waste) Ad Remarketing

"One of the chief advantages that e-commerce companies currently wield over their real-world counterparts are vast troves of detailed data on purchases and shopping habits. " How are you applying behavioral data to your online store? Will you be the next dinosaur?

We've been studying business video in the lab using eye-tracking equipment. Cisco offers some very helpful tips on how to choose the right video for your business. 
You can request to be notified when our ground-breaking study is complete. 

If you're a frequent reader of our blogs, you won't be surprised by this report from Custora stating that email is a more effective marketing channel than social networks.

In fact, I say in my book that email is the biggest social network on the planet. Business people plan their days by their inbox. They program audible notifications when new items come into their inbox. It's not smart, but it's true.

Of course, this doesn't mean that you should send self-promotional crap. That won't work in email, mail or social media. But certainly don't eliminate email from your marketing mix.

I've been seeing a lot about the film Caine's Arcade lately. The think that stuck out to me was his pricing model. Buyer psychologists would be proud. Find out why.

I've put forth in my new book that adding social media icons to a landing page is a bad idea. I get a lot of pushback on this. Here's some support for my position. Simplicity sells. "Engagement" doesn't. This article highlights three components that consumers need to make it easier to buy. They need to trust the information they receive.They need to learn effectively without distraction.They need to be able to weigh options confidently. Help your visitors choose and choose confidently. Worry about your social media strategy after the sale.

Here's the first line from this very helpful little post. "0 sales! What? But we got 517 unique visitors this week!" Airing your mistakes is not seen as smart marketing in many circles, but this kind of thing really is helpful. Besides the important moral of this story, there's another:

Failing the right way leads to success faster. Failing without knowing why invites unnecessary failure.

I predict good things for these folks.