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Gary Edwards

Microsoft: A 'Significant Disruptor of Collaboration' - Post - No Jitter - 0 views

  • In a release on the findings, Synergy attributes Microsoft's overall gain in the collaboration market to the widening of its lead in the hosted/cloud segment, as well as to its continued strong premises positioning. Calling Microsoft a "significant disruptor in collaboration," Jeremy Duke, Synergy founder and chief analyst, said the company's "aggressive embrace of all things cloud is opening up ground for further disruption and market share advances." Is Microsoft's cloud gambit lifting all boats? Synergy's 1Q data shows that, for the first time ever, total quarterly revenues from hosted/cloud solutions are higher than those for premises deployments. Hosted/cloud revenues are up 10% year on year, compared to a 2% loss in premises revenue. Among hosted/cloud options, Synergy's research showed that contact center, voice and UC as a service, video, and enterprise presence/IM enjoyed "particularly strong growth" in the opening quarter of 2015. At 51%, hosted/cloud solutions now account for slightly more than half of the total collaboration market, the firm reported. Microsoft stands to gain as enterprises become more amenable to getting communications and collaboration from the cloud. "We believe that if Microsoft is successful in rolling out Skype for Business in Office 365, it could take its collaboration opportunity to a whole new level," continued Duke, in his press release statement.
  • His thinking is similar to that of frequent No Jitter contributor and Enterprise Connect speaker, Brian Riggs, an analyst with Ovum. In an April post, Riggs said he considers Microsoft's Skype for Business Online to be a game changer for everybody -- customers included -- in the Microsoft ecosystem. With a commitment to adding PSTN connectivity and Enterprise Voice in Skype for Business Online, Microsoft has finally taken the first step toward delivery of a full-featured hosted UC service, as he explained. (Certainly Microsoft's hosted/cloud story will be a topic of interest at the Enterprise Connect Tour on implementing Lync/Skype for Business we have planned for the fall. Get more information Enterprise Connect Tour here. Join us in a city near you.) But, of course, nobody expects Cisco to sit still as Microsoft nibbles away at its toes -- and it isn't. "... such threats are not going unnoticed and we see Cisco continue to refresh and reinvent its collaboration strategy," noted Duke, pointing to the recent Tropo acquisition and Spark rollout as examples. Dismissing Cisco certainly would be foolish -- it showed strong quarterly growth, at 6% year on year to a 14% overall stake of worldwide revenues, for its premises business, and as Duke suggested, its collaboration initiatives are really starting to heat up now. I know many industry watchers, myself included, are eager to see where Cisco heads now that it has a passel of communications-savvy developers under its purview, for example.
  • Of course, Cisco and Microsoft aren't the only companies in the market. Avaya and Google hold the third seats in the premises and hosted/cloud segments, respectively, while IBM, Polycom, Verizon, Citrix, AT&T and Mitel also hold leadership positions, Synergy said. Overall revenues for collaboration products, "were once again well over $8 billion in the quarter."
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    "Latest Synergy Research data shows Microsoft lapping at Cisco's heels in the overall collaboration market, and well ahead in the hosted/cloud segment. A couple of primary tussles characterize the collaboration decision today: Cisco vs. Microsoft, and cloud vs. premises. So it behooves us to ask, then: What impact might we expect Microsoft's big push into the cloud, a la Skype for Business and Office 365, to have on each of these critical enterprise decision points? Will Microsoft push ahead of Cisco as it makes cloud the center of its collaboration universe? And will its Skype for Business/Office 365/voice story make the cloud an easier choice for enterprise communications professionals trying to determine whether to ditch a premises installation? This is certainly one way to think about the latest collaboration market data from Synergy Research Group, released this week for first-quarter 2015. The Synergy research shows Microsoft trailing Cisco ever so slightly in the total collaboration market, but well ahead of its chief competitor in hosted/cloud collaboration, as displayed in the graphic below. "
Gary Edwards

Cisco Intercloud strategy hinges on hybrid cloud success - 0 views

  • Rob Lloyd, Cisco's president of development and sales.
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    "Cloud users want the freedom to move their apps and data from one cloud to another. Cisco Systems, with its Intercloud strategy and new software for cloud-to-cloud portability, thinks it can help make that happen. Cisco is now offering the production version of its Intercloud Fabric -- software that lets customers migrate workloads between different public, private and hybrid clouds -- in a move the networking titan says will continue to evolve its Intercloud strategy from vision to reality. Intercloud Fabric, which in September became available to a select group of customers through Cisco's Early Customer Success Program, enables what Cisco calls "hypervisor-independent workload portability" across various public and private cloud platforms, including those from Amazon Web Services (AWS) and Microsoft Azure. The rollout of Intercloud Fabric comes one year after San Jose, Calif.-based Cisco unveiled its vision for Intercloud, a global network of connected private and public clouds. That network consists of both Cisco's own data centers, and those of its service provider partners."
Gary Edwards

Interview with Nuzzel CEO Jonathan Abrams - Business Insider - 0 views

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    "TECH More: Twitter Nuzzel We talked to the CEO who some people think owns the one thing Twitter needs most JIM EDWARDS JUN. 18, 2015, 12:11 PM 973 1 FACEBOOK LINKEDIN TWITTER EMAIL PRINT Nuzzel / Jonathan Abrams Jonathan Abrams, founder and CEO of Nuzzel. A few days ago, the Silicon Valley investor Chris Sacca was talking on Periscope about Nuzzel, the newsgathering app. He said Twitter should just go ahead and buy Nuzzel outright. It would fix a lot of problems for Twitter. That's because Nuzzel does the one thing that Twitter doesn't do: organise content in tweets based on their importance. Looking at your Twitter account is often a random experience, a stream of consciousness of what your friends have on their minds right now, interesting or not. "Random" is not the same as "useful."  So Nuzzel takes that feed (and feeds from Facebook and other social media) and only shows you the news stories your friends are sharing. The result is amazingly interesting, and requires zero effort: You get a feed of headlines that feel much closer and more relevant to what you're interested in, because they're being tweeted or shared by friends, family, and coworkers. Nuzzel's friends-of-friends feed is often even more interesting because it surfaces stuff from further afield, stuff you didn't even know was news but is buzzing on the outer edge of your social sphere Sacca - who is one of Twitter's largest investors, and who recently wrote a manifesto about how to fix Twitter - sees it this way: "Nuzzel makes Twitter better." He is not alone in that opinion. Christopher Mims of the Wall Street Journal recently wrote, "Before I ever open Twitter, I open Nuzzel, a Twitter client app that digests my Twitter feed for me, showing me the most popular links in my network in the past 24 hours. Nuzzel can be tuned in a number of ways, but this default behaviour more than suffices. By putting an algorithm between me and the firehose of Twitter, Nuzzel makes Twitter usable
Gary Edwards

Office 365 and Google for Work adoption rates to grow rapidly | CIO - 0 views

  • Large enterprises are slower to fully embrace the cloud, and they're about five years behind their small business counterparts. It will be a full decade before half of the respondents from large enterprises run 100 percent of their IT in the cloud, according to the report. 
  • 66 percent of Google for Work customers who took the survey plan to run all of their IT in the cloud by 2020, compared to 49 percent of Office 365 customers.
  • Google customers plan to fully embrace the cloud quicker than Microsoft's users;
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  • Google's customers also run more cloud applications on average than Office 365 users. However, that is expected to change during the next two years, as companies that invest in Office 365 embrace more of Microsoft's apps, according to the report.
  • Organizations are also moving away from legacy applications and platforms in favor of cloud apps such as Gmail and Outlook.
  • Enterprises customers who participated in the survey run an average of 18 cloud applications today, but that number is expected to nearly triple to 52 applications by 2017, according to BetterCloud.
  • The older the organization, the longer the cloud-transition process, BetterCloud says.
  • Nearly 96 percent of the IT-professional respondents who work at companies that are five years old or younger expect to run all of their IT services in the cloud by 2026, according to the survey.
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    "Cloud-based platforms such as Google for Work and Microsoft Office 365 are far from ubiquitous in today's workplace, but they're seeing rapid adoption, and that trend is going to continue. In fact, more than half of the small-to-medium size businesses (SMBs) queried as part of a new survey from BetterCloud plan to run all of their IT services in the cloud within five years. State of the CIO 2015 More than 500 top IT leaders responded to our online survey to help us gauge the state of the READ NOW The corporate adoption rate of complete IT-in-the-cloud infrastructure will more than double during the next two years, according to the 1,500 IT professionals surveyed. Today only 12 percent of the respondents run all of their IT in the cloud, but that number will increase to 26 percent by 2017 and nearly 70 percent by 2025, according to BetterCloud, which sells IT administrative tools for both Google for Work and Microsoft Office 365."
Gary Edwards

Flowdock Features: Chat, Team Activity Stream, Mobile Apps And Much More - 0 views

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    "Chat - Reach And Be Reached In Real-Time Chat is half of what makes up a flow. It is where your daily conversations live. Discuss, clarify, notify teammates, share files - on the desktop and on the go."
Gary Edwards

Draftable for Outlook - 0 views

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    Add on for Outlook to manage native documents
Gary Edwards

ONLYOFFICE Documents - ONLYOFFICE - 0 views

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    "The Documents app for iOS allows you to access the files stored in your ONLYOFFICE account on your mobile device, view and edit existing text documents, create new ones and organize them. Supported devices The application runs under iOS 8.0 or higher. Documents will open in the editing mode on iPad Air and later tablet models. On older tablet models and iPhones, documents will open in the viewing mode only. Application sections Tap icons at the left panel to switch between the Documents sections. ONLYOFFICE for corporate use contains the following sections: My Documents is a section that contains your personal documents; Shared with Me is a section that contains documents that were shared with you by other portal users; Common Documents is a section that contains files and folders available to all portal users; Project Documents is a section that contains folders corresponding to existing projects from the portal 'Projects' module; Recycle Bin is a section where all deleted files are stored and can be restored or permanently deleted later."
Gary Edwards

Workflow Software by Nintex makes automation easy - 0 views

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    "Workflow, Quick and Easy Decide, drag, drop and you're done. Individual users and workflow professionals alike can automate processes in minutes using an intuitive, easy-to-use, browser-based, drag-and-drop workflow designer that reduces the work involved in building, using and improving processes."
Gary Edwards

Cisco channels its friends to join Intercloud Marketplace - 0 views

  • "In cloud, there are a lot of nodes, but they're just disconnected nodes. They're cloud islands," Kerravala said. "Tying all these cloud islands together, Cisco has added value exponentially more valuable to its customers and providers."
  • Intercloud gives customers more options and gives smaller players and even small resellers in emerging markets an opportunity to somewhat play on a level field with tier one cloud providers, Kerravala said. And for multi-national corporations concerned with data sovereignty issues, it helps to be able to navigate between providers that are based in different regions around the globe.
  • "With Cisco Intercloud you get a cloud network and I think that's a big difference when you can store your data where you want, migrate it if you want and how you want, and keep business continuity," Kerravala said.
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  • Cisco, much like EMC and some other legacy vendors, is "stuck in the mud" in many ways because storage and networking are pretty far down the list of priorities, said Carl Brooks, an analyst with 451 Research, based in New York.
  • Cisco has taken what it does well -- ubiquitous networking and points of presence at every major telecom and enterprise on the planet -- to leverage that provider base and build out its cloud network and sales strategy, Brooks said.
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    "Cisco's latest round of partnerships and support highlight how important the company's channel will be in getting enterprise IT shops to see the networking giant as a cloud player. Cisco added 35 independent software vendors to its Intercloud Marketplace, which is expected to be available in September. Most of the partnerships are centered on developer platforms, big data analytics and the Internet of Things, and partners include Apprenda, Docker, Chef, Citrix, CloudBerry Lab, Cloudera, Cloudify, F5 Networks, Inc., Hortonworks, Informatica, MongoDB, Panzura and others. In addition to the moves higher up the stack, Cisco extended its ability to manage cloud infrastructure with support for KVM and Microsoft Hyper-V. It also extended its zone-based firewall services to support Microsoft Azure with Intercloud Fabric, the company's hybrid cloud management product, and customers can onboard and manage VMs from Amazon Virtual Private Cloud. The slew of partnerships and added support doesn't include anything show-stopping or outside the realm of what other cloud vendors offer, but it is a positive step for Cisco's Intercloud strategy, analysts said."
Gary Edwards

NEC partners Nintex to provide workflow automation for SharePoint and Office 365 - ARN - 0 views

  • As cloud computing grows, particularly in Australia, customers are increasingly looking for ways to create efficiencies and automate critical business processes.” Nintex's workflow automation platform, which includes Nintex Workflow and Nintex Forms for SharePoint and Office 365, streamlines processes on and between today's most-used enterprise content management systems and collaboration platforms, connecting on-premises, cloud workflows, and mobile users. Nintex vice president of sales in APAC, Dan Parker, said the company was founded in Australia, and that the local market had always been a key focus for the company.
  • Its diverse partner channel supports hundreds of customers in Australia, including several ASX 200-listed companies and multinational corporations across all industries. Melbourne-born entrepreneurs, Brian Cook and Brett Campbell, founded Nintex in 2006.More than 5,000 organisations in 90 countries are currently running millions of workflows daily using Nintex technology.
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    "Nintex has partnered NEC Australia to provide customers with the company's workflow and forms solutions. The partnership with NEC Australia will allow Nintex to provide additional support to the many customers looking to boost their workplace efficiency and effectiveness. Nintex has a strong presence in Australia and is continuing to evolve its partner network in the region to ensure customers have the best possible experience with Nintex's workflow productivity platform. The rise of organisations focusing on streamlining and automating their business processes demonstrates an increase in partners looking to Nintex to provide a value-added offering around workflow automation to their services and solutions, according to a company statement. NEC Australia partner alliance practice lead, Tim Pagram, said he had seen businesses across the board experience significant gains in productivity and customer satisfaction by using Nintex technology."
Gary Edwards

Office productivity software no closer to becoming a commodity | ZDNet - 0 views

  • Microsoft continues to have a stranglehold on office productivity in the enterprise: Just 6 percent of companies in our survey give all or some employees an alternative instead of the installed version of Microsoft Office. What's Hot on ZDNet Windows 10: You've got questions, I've got answers Windows 10 Yes, Apple TV will be a HomeKit hub Apple ​A new day, a new Ubuntu smartphone Hardware Will your PC run Windows 10? Use the official compatibility checker to find out Windows 10 Most surprising of all, multi-platform support is not a priority. Apps on iOS and Android devices were important to 16 percent of respondents, and support for non-Windows PCs was important to only 11 percent.
  • For now, most technology decision-makers seem satisfied with leaving employees to self-provision office productivity apps on their smartphones and tablets if they really want them.  Do you think we're getting closer to replacing Microsoft Office in the workplace?
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    "We just published a report on the state of adoption of Office 2013 And Productivity Suite Alternatives based on a survey of 155 Forrester clients with responsibility for those investments. The sample does not fully represent the market, but lets us draw comparisons to the results of our previous survey in 2011. Some key takeaways from the data: One in five firms uses email in the cloud. Another quarter plans to move at some point. More are using Office 365 (14 percent) than Google Apps (9 percent).  Just 22 percent of respondents are on Office 2013. Another 36 percent have plans to be on it. Office 2013's uptake will be slower than Office 2010 because fewer firms plan to combine the rollout of Office 2013 with Windows 8 as they combined Office 2010 with Windows 7. Alternatives to Microsoft Office show little traction. In 2011, 13 percent of respondents supported open source alternatives to Office. This year the number is just 5 percent. Google Docs has slightly higher adoption and is in use at 13 percent of companies. "
Gary Edwards

Microsoft has lightweight collaboration, project management mobile apps in the works | ... - 0 views

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    "Flow, Microsoft's lightweight email/chat application that looks as if it will debut on iPhones, seems to be just one of a number of new mobile-first productivity apps the company is building. Microsoft also is believed to be working on a lightweight collaboration and document-sharing app (which may be using "Flip" as its working name), as well as a lightweight project-management application, (which may be known as "Highlander"), according to sources of mine who asked not to be named. Flow, Flip and Highlander are all productivity apps that are aimed at mobile users. My bet is they're all the handy work of the "Do More Experiences" team that is part of Microsoft's Applications & Services group, as that team is focused on redefining productivity and building "next-generation experiences" for mobile platforms, including phones and tablets. One of my contacts said Flip may include some of the features that will be part of the Flow email/chat application, but will go beyond Flow by offering document viewing, editing and collaboration features. Highlander is meant to provide lightweight project management for smaller-sized projects, making it easy for users to update tasks and watch projects' progress, that same contact said. Microsoft already sells a more fully featured project-management application, Microsoft Project."
Gary Edwards

5 great faxing apps for iOS and Android | ITworld - 0 views

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    "Like it or not, faxing is still alive and kicking. No need to get a fax machine though -- instead get any of these five apps for faxing and receiving faxes on your phone. FaxBurner If you don't send or receive lots of faxes, this iOS app is the one for you. There's a paid and a free version, but unless you do plenty of faxing, the free one will be what you need. With the free version you get a free fax number, although that number will be different every time you fax. You can receive 25 pages of faxes for free every month, but you can only send five pages total for free. After that you have to pay for it. The best plan is $10 per month for 500 fax pages sent and 500 fax pages received. eFax This one has apps for iOS and Android, and lets you do it from your desktop as well. It has plenty of nice extras, including annotating faxes and signing them. There are several levels of service, but your best bet is eFax Plus, which cost $17 a month and lets you send 150 pages or receive 150 pages. After that it's ten cents a page. FaxFile This iOS and Android app is a good choice if you don't want to pay a monthly fee, and instead prefer to pay for each fax you send and receive. You buy credits ahead of time and then apply them as you send and receive faxes. FreeFax This faxing app for iOS and Android lets you fax a single page a day for free. After that, you pay. A single page doesn't get you very far, but if you send very few faxes, it's worth a try. iFax This app is available for either iOS or Android. You won't get anything for free. Instead, you pay by the pages. For 99 cents you can fax up to five pages, and the price goes up from there. If you've got an Apple Watch you can view your faxes on it."
Gary Edwards

The Same Page : Acrobat and Word for Commenting Part 2: Export PDF Comments Back to Word - 0 views

  • Marking the valid ones with a checkmark by right-clicking the comments and choosing “Mark with Checkmark” or just clicking the checkbox to the left of the comments in the Comment List of the Comments Navigation Panel. Note that this checkmark won’t appear in the document when viewed by others. Otherwise… Right-click on a comment and choose “Set Status > Review” and either “Accepted” or “Rejected”. You can also do this from the Comments List. Others will see this status for the comment as part of the review.
  • Export PDF Comments From Acrobat to Word To get started, choose Comments > Export Comments to Word… in Acrobat, or if you have the Comments list open, choose Export Comments to Word… from the Comments List Options button. What this will do is launch Microsoft Word, if it isn’t open already, and now that you are there, open the “Import Comments from Adobe Acrobat” wizard [I know, I know, that’s not the exact title of this article, but it is the same thing really]. If you are already in Word, or have the original DOC/DOCX document open, you can also go to the Acrobat ribbon (or menu) and choose “Import Comments from Acrobat…” under “Acrobat Comments”. If you haven’t been through this before, a screen of instructions will appear first: click OK to continue. You will then see one of three possible scenarios, depending on how you launched the wizard:
  • If you are coming from Acrobat in this step, the PDF file you had open before with all the comments will be shown under “Take comments from this PDF file:”. If you launched the wizard from within Word and the source DOC/DOCX file was open, it will be listed under “Place comments in this Word file:”. By default, the wizard will look for a PDF file in the same folder and with the same file name, and if it finds it, lists that too. It’s assuming that PDF file is the one that has comments. If you got to the wizard from Word with no file open, both fields will be blank.
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  • All Comments. This includes drawing markups such as polygons and callouts. If a comment or markup has a pop-up with text in it, then this will be made the text for the Word comment. The PDF comment or markup type, and the date that the comment was made, are also added to the Word comment text. For example, “Comment [08/21/09#3]:Highlight: The text from the pop-up.” All Comments with Checkmarks.This will only include comments and markup that you checked off using Acrobat’s Comments List, for example. Text Edits only: Insertions, Deletions and Replaces. This will just integrate the suggested changes to the Word document, and not just add the Text Edits as Word comments. Custom Filters, for the comments you would like to include and apply. With this option you can be choosy about what is imported and applied to the Word document, including which authors comments you would like incorporated. For example, you can specify that only comments and markup that you have checked and accepted be imported by the wizard. Everything else will be ignored.
  • Finally for this part, as you can see from the previous image, you can also instruct the wizard to turn on Word’s Track Changes feature so you can see what gets changed once the wizard has completed its task. Once you are back at the start of the wizard, the real fun begins when you click the “Continue” button. First, the wizard will go ahead and import all the PDF comments into the Word document (unless you filtered them using the options I mentioned before). You should see them over on the right hand side of the pages, as expected with Word comments, pointing to the location where they were originally added to the PDF file. You will get the best results here if the Word document was converted to a PDF file using Acrobat PDFMaker and was tagged, but it still works otherwise. The wizard will then report back on how many comments were imported to Word, breaking it up by Text Edits and Other Comments:
  • If you thought that was cool, just wait for the next part…Integrate Text Edits is the next optional step (click Cancel to skip it), and it does just what it says on the tin. The wizard will go through the imported insertion, deletion or replacement Text Edits comments, and apply those changes for you. Acrobat is even doing your work for you now! You can apply or discard them one-by-one by clicking on the appropriate button. You can then either click “Next”, or check the “Automatically go to next” option, and the wizard will jump to the next Text Edit comment and move the dialog and document so you can see the highlighted area to be changed. If you know you want to apply them all because you have already checked and/or accepted them in Acrobat beforehand, go ahead and click “Apply All Remaining”.
  • You don’t have to use what you see in the “New Text” field. As you can see in this example, a typo was missed in the original Text Edit comment: I don’t believe the author of this document really wants to extol the virtues of causing unwanted and annoying color changes to garments, but would rather mention the commitment to environmentally responsible practices [granted, I am the one who made the mistake]. Just go ahead and type in to that field what the text should be, and that is what the wizard will use. Once all the changes have been applied, the wizard wraps things up by giving you a final report on the text integrations it made, with a couple of tips for cleaning things up in your Word document via the Acrobat ribbon/menu, including merging tracked changes and deleting comment bubbles.
  • Now think back to what you just read or tried yourself, and how you would have gotten to that same result before. If you were lucky to have two monitors, you may have the PDF and DOC/DOCX files open side-by-side and visually scanned from comment to comment applying those changes as you saw fit. If you had only one monitor, it was either a) very large or b) you are beginning to wear out your Alt and Tab keys on your keyboard. You may also have printed out the PDF document with comments, or the Comments Summary from Acrobat, and visually scanned that for changes to make [not very (su)stainable]. Either way, it was a process that was certainly slower than using Acrobat’s Export(Import) Comments command, and probably had a greater risk of introducing errors or missing important changes. Give this real time-saver a try and see how it works out for you. Remember, for best results use a PDF document that was created from the same Word document using Acrobat PDFMaker – no refrigeration after opening required.
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    "Acrobat and Word for Commenting Part 2: Export PDF Comments Back to Word In Part 1 of this article, I wrote about exporting comments in a Microsoft Word document to a PDF file with comments when using Acrobat PDFMaker. When converting Microsoft Office files to PDF documents it is important, possibly even critical, to preserve as much information from the source as possible, and to have the option to be selective about it: Acrobat PDFMaker can help you there. But the really productive part is after you have received comments from others on a PDF version of the document, possibly via a Shared Review. That is the time you will want to apply - or integrate - the changes to the source Word document: you got it, Acrobat can help you out here too by exporting PDF comments from Acrobat back to Word. [As I stated in Part 1, this method applies only to supported versions of Microsoft Word on Windows. Apologies to my Mac brothers and sisters.] Before you get started, I suggest opening the PDF file with comments, going through the feedback and suggested changes from reviewers. This is so you ca determine what is exported to Word and then integrated for you [this is optional, but will save you some time later if you have a lot of suggested changes, some of which you know won't be integrated]. You can do one or both of the following: "
Gary Edwards

Egnyte takes a 'mobile-first' approach to cloud storage with new enterprise suite | CIO - 0 views

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    "Egnyte has been vying with the likes of Dropbox and Box for some time already in the cloud-storage arena, but on Tuesday it jumped on board the "mobile-first" train with a newly revamped version of its enterprise-focused app suite that's aimed squarely at mobile business users. State of the CIO 2015 More than 500 top IT leaders responded to our online survey to help us gauge the state of the READ NOW Now running on the Apple Watch and Windows tablets as well as Android, iOS and other Windows platforms, the new suite of apps is designed to let enterprise users on virtually any mobile device access, manage and share online and offline data from both cloud and on-premises storage. In addition to the expanded mobile-platform coverage, Egynte's new suite includes several new features, including the ability to organize files marked for offline access in a centralized view, thereby making it easier to coordinate offline and online content."
Gary Edwards

Business Process Documentation: Automate It! | CIO - 0 views

  • Training Documents. Creating step-by step-documents for training business users on how to perform normal process activities (such as creating a new order or processing a shipment), has historically been time consuming, tedious, and quickly outdated. With software like Worksoft AnalyzeTM, step-by step-training materials include a narrative of each process step along with sample data, full screenshots, and even highlighted data entry fields used for every transaction. Results are automatically generated in MS Word or PDF documents. Best of all, when part of a process changes (because a business user has captured a process in a new way), new documentation is generated with the click of a button. With automation software, the generation of training material is automatic, and automatically updated.
  • Audit & Compliance Documents. When external or internal auditors are deployed in your organization, one of the first things they ask for is a description of the processes used in your business. In my experience this is time-consuming and takes away valuable time from your team’s normal activities. In addition to detailed, plain-English process narratives described above, Worksoft Analyze allows you to provide auditors with up-to-date flow charts describing the overall process (when an overview is needed), as well as detailed step-by-step documentation. Manual steps or signature approval blocks can be easily added because the process description is generated in easy-to-edit formats, like MS Word. There’s much more we could discuss, so don’t hesitate to contact me if you’d like to continue the conversation. Next time, we will describe how you can layer analytics on top of captured business process flows for process optimization, streamlining, and re-engineering.
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    "Audit. Compliance. Team training. Process re-engineering. Every one of these activities requires that your team have accurate business process documentation in-hand to maximize success. Is it optional? Not really. For a variety of reasons, complex enterprises need to have a firm understanding of how they actually conduct business and "how things really work around here." And it needs to be written down in a way that your team, your auditors, your regulators, and your business analysts will understand and be able to use and customize for their intended purpose. Challenges. The problem is that generating and maintaining accurate business process documentation is a real pain because it's time consuming and difficult. The knowledge of the process has to come from business users and business analysts, whose time is expensive - and any time spent creating documentation takes them away from their primary mission of running the business. Even worse, once this hard-won information is captured, it can become out-of-date in a matter of days or weeks as business processes change over time. The cost of documenting your business processes can run in the hundreds of thousands of dollars in direct costs for consultants, interviewers, and document preparation - not to mention your team's opportunity cost which can be much greater. An Automation Path. If you've made it this far, it's because you're looking for a better way - and the good news is that automation provides today's most effective solution. With software for automated business process documentation, the business user turns on a process "capture" feature from their desktop toolbar when executing a business process in their enterprise application of choice, such as SAP or a web application. When the process is complete, they simply turn off the capture feature. Every business process function, keystroke, and transaction has been uploaded into the automation software. In this way, the softwar
Gary Edwards

Gartner shows two-horse race in IaaS cloud: AWS and Microsoft Azure | CIO - 0 views

  • AWS and Azure are the only two vendors in the “leaders” quadrant of the report, with AWS clearly taking the top spot. A series of other providers – including Google, CenturyLink, Rackspace, VMware, Virtustream and to a lesser extent IBM’s SoftLayer received fairly high marks, but none have clouds that rival those from the big two. Between AWS, Azure and all the other vendors, there are significant differences, though, so Gartner says it’s important to pick the one that most closely aligns to your needs.
  • AWS was the first to market with an IaaS offering, based on Xen-virtualized servers and hasn’t looked back. It is the “overwhelming market share leader,” is “extraordinarily innovative, exceptionally agile, and very responsive to the market,” and holds a multi-year competitive advantage over Microsoft and Google, Gartner says.
  • AWS can be complex though. Pricing structures can be confusing and opaque – it charges individually for some services that other vendors bundle. This leads many AWS users to employ a third-party management vendor to help manage costs and deployments.
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  • Azure – the clear second choice Microsoft’s significant market share in the enterprise IT market combined with its continual investments in Azure make it the chief competitor to AWS. The company has a compelling bundled offering: Its public cloud integrates closely with its on-premises management tools, such as Windows Server and Systems Center. While it’s not at the scale of AWS, Gartner estimates that Azure has more than twice as much cloud IaaS capacity all the other vendors in the MQ, other than AWS.
  • If there are any cautions against Azure, it is that some features are not fully production ready. For example, Azure has been plagued with significant outages – something AWS battled a few years ago – so Gartner recommends that customers using Azure for mission-critical workloads employ a secondary, non-Azure disaster recovery backup plan.
  • The vendor perhaps most likely to take on the leaders in public IaaS cloud is Google. It has a massive data center footprint that it uses to run its own operations, which it now makes available for customers to use. This approach has allowed Google to quickly offer a compelling IaaS without significant investment. But the company is not an “enterprise vendor” in terms of its sales, support and partner offerings. “Google needs to earn the trust of businesses,” Gartner says.
  • A company like IBM has somewhat of an opposite problem from Google, Gartner says. It has a broad set of initiatives in the cloud (through SoftLayer), including managed hosting, application development (through BlueMix), SaaS and bare-metal provisioning. But Gartner says they are not bundled well. Rackspace is another company that has a strong set of offerings – from public IaaS cloud, to managed cloud, hosted private cloud and even bare-metal services as well. But the company no longer specializes in self-service public cloud and instead is targeting customers who are looking to take advantage of its support expertise in deploying applications, limiting the company’s reach.
  • VMware is having trouble with adoption as well, Gartner says. VCloud Air is its public IaaS cloud, but Gartner says the most likely advocates of that platform are VMware administrators, not business managers and development leaders who may be in better positions to drive cloud strategies. Those VMware administrators may be more comfortable building out a private-cloud than using VMware’s public cloud. CSC offers its own public cloud offering but it also provides consulting to help customers choose the best IaaS platform. A lack of investments in value-add services have led CSC advisers to recommend competitors clouds more than its own, Gartner says. HP was dropped from the Gartner report this year because it’s focusing on a hybrid cloud strategy and its public Helion cloud division doesn’t have enough market share to qualify.
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    "Research firm Gartner's annual report card on the public IaaS cloud computing market shows there is one clear leader - Amazon Web Services - and another clear challenger - Microsoft Azure. And then there is everyone else. "The market is dominated by only a few global providers - most notably Amazon Web Services, but increasingly also Microsoft Azure," Gartner researchers say, giving Google Cloud Platform an honorable mention. "Between them, these three providers comprise the majority of workloads running in public cloud IaaS in 2015.""
Gary Edwards

How workers really use Microsoft collaboration tools | CIO - 0 views

  • A new report suggests the most common activity among businesspeople using Microsoft collaboration tools is document sharing, and much of that activity occurs early in the week, on Monday and Tuesday.
  • Document access and sharing represent the bulk of enterprise collaboration using Microsoft tools, according to a new report from harmon.ie, a company that makes software to combine Microsoft's cloud and social utilities into a single interface. Online and offline access to private or shared documents represents 81 percent of all business activity in harmon.ie's mobile apps and email products.  The research, which is based on data from 1,500 harmon.ie users from 800 companies in more than 75 countries, stresses the importance, and dominance, of documents in enterprise collaboration.
  • Four of every five minutes spent using harmon.ie apps are dedicated to document access, but the social conversations associated with the documents are comparatively few and far between, according to the research. For example, business users opened documents 68 times more often than they participated in Yammer discussions. The next most popular activity behind document access was adding SharePoint sites; seven percent of respondents said they add SharePoint. Just three percent of users conducted document searches, and less than two percent participated in Yammer discussions, viewed activity streams or looked up a colleague's SharePoint profile, according to harmon.ie.
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  • the company says 24 percent of its mobile customers now use Office 365 in the cloud, up from 18 percent six months ago.
Gary Edwards

How ProsperWorks, a CRM App, is Helping Google Best Microsoft 365 - 0 views

  • "We integrate directly into the tools that people use to communicate with their customers," CEO and founder John Lee told CMSWire. There are numerous advantages to this approach: no training, the elimination of duplicate data entering and fresh data that is more accurate. The app provides an extension that sits within Gmail, he explained. Then, when a potential lead contacts the sales rep, he or she can search for the prospect's name throughout the organization. "If anyone else was contacted by 'John Smith' at the organization, the rep is able to see that correspondence. She doesn’t have to hunt for information." That feature alone, Lee said, saves a huge amount of time usually spent doing preliminary customer research.
  • Familiar Interface A feature called Chrome extension for Gmail illustrates ProsperWorks larger MO or approach to the CRM space. It was specifically created to help employees work smarter and faster by automating mundane tasks, intelligently organizing customer data and prompting sales actions all within Google's familiar interface, Lee said.
  • Google has been incrementally making its workplace products more and more functional — all, it seems, with one goal in mind. It would like to eat Microsoft Office 365's lunch. When it first launched Google Apps (now called Google for Work), the best feature was the cost. The products were free to use, although there was little in the way of service or advanced business functionality. But that's been changing. More companies are piggybacking on Google for Work's foundation to launch their own products and, as these products mature, continue to invest and expand them. One of the latest examples is ProsperWorks, the developer of Simple CRM for Google Apps. 
  •  
    "Google has been incrementally making its workplace products more and more functional - all, it seems, with one goal in mind. It would like to eat Microsoft Office 365's lunch. When it first launched Google Apps (now called Google for Work), the best feature was the cost. The products were free to use, although there was little in the way of service or advanced business functionality. But that's been changing. More companies are piggybacking on Google for Work's foundation to launch their own products and, as these products mature, continue to invest and expand them. One of the latest examples is ProsperWorks, the developer of Simple CRM for Google Apps.   "
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