21st Century Organization: Social Media: The Five-Year Forecast - 0 views
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J Black on 05 May 09"The Future of the Social Web," by Jeremiah Owyang, a Forrester senior analyst, examines the monumental changes that have shaped -- and will continue to impact -- how consumers engage with each other. While you read these excerpts think of the impacts to your business, not just marketing but your value proposition, how you operate and the talent you employ.