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Lahore, Pakistan: Emenac Inc. has released a statement in relation to the recent online publishing, clarifying Pakistan's leading position as a healthy player in the BPO world. The online release quoted that the Filipino IT-BPO industry to be the strongest in the world with India and China being its close competitors.

Managers of contact centers often try to maintain a very professional environment by making sure that the agents concentrate on their work and talk less. There are two major reasons why this is done. The major reason is that the agents are expected to be loyal to their task and bring good results and the second reason is that contact centers cannot afford to much noise or this hinders and disturbs the phone calls. However, many managers fail to realize that it is not just the outside that has to be free of noise but also the inside. Here, the word 'inside' refers to the environment within the telephone or the equipment being used for conversing with the callers.

Major telecom operators have found a solution to these problems in the form of a magic wand that goes by the name of Online Charging System (OCS). This amazing yet under-utilized software can handle subscribers' account balance and perform a number of operations without breaking a sweat.

One of the major things to look into is to engage the prospects into the phone call during a telemarketing campaign. Be it for appointment setting, sales or lead generation, the call has to be engaging for the prospect or success can never be met. Making phone calls and reading out a written speech like a robot would just not do and hence, it is important that the agent knows all the techniques of engaging the customers into the phone call so that the best can be made out of the call. Telemarketing is not an easy task and yet, it is not so unsuccessful but with little mistakes, achieving success with telemarketing becomes a bit difficult. There are several tips that can help the agents successfully engage the prospects into the phone call and make the best out of the telemarketing service, keeping the money from going wasted.

These days, it is being noted that firms and businesses are looking for outsourcing their services more than ever before. While the trend of outsourcing has been around since quite some time now, the need to outsource administrative support services has never been so intense. Probably, the major reason behind all this is the increasing workloads, drying out economic conditions and increasing competition in the market. Whatever might be the reasons, business owners are largely in need of outsourcing but in order to get this done effectively and for the benefit; they need to know the right ways of doing it.

Making a sale is quite important for businesses as this is what earns them high revenues. This is where the duty of the telemarketers comes in. Apparently, the business owners are pretty much the major players for a business and this is indeed, true to quite an extent but telemarketers also have a great deal of responsibility on their shoulders and this is something what they need to realize. Simply concentrating on receiving a phone call and ending a call peacefully is not all what is required but this is what most telemarketers do. There is a lot more to receiving a phone call.

Washington D.C., United States: the World Bank has spoken well about the call center industry of the Philippines and announced the benefits that it is to bring to the economy of the country. This has taken the world's attention towards the Philippines and wooed the major players in this industry all around the globe.