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New Delhi, India: It has been estimated by call center gurus in India, one of the leading outsourcing economies in the world alongside China, Philippines and Pakistan, that the cal center industry will get a boost in 2012 after having seen a sharp downfall in 2011.

Key Performance Indicators for Call Center Centers to track for Excellence

Core telecom operations are complex. Even more complex are the operations related with billing and tracking of day-to-day customer interactions with the system. Given the requirements of modern-day customers, the challenges a telecom entrepreneur faces are immense and it is tough to streamline the workflow by employing basic methods.

Core telecom operations are complex. Even more complex are the operations related with billing and tracking of day-to-day customer interactions with the system.

OCS charges customer based on CDRs, which are generated whenever a subscriber uses a service. Our OCS is extremely flexible and helps you bill even the most complex services with considerable ease. Also, it is capable of tracking the usage of service along with keeping records of services in the billing database.

The OCS is equipped with important features like identification of subscriber, customer and service. It also tracks the usage of service and keeps all the records of services delivered in operators' billing database. Due to its importance in telecom billing, it is also referred as the real-time heart of BSS.

Due to the challenges that the business community is now facing and the change that the world has seen since the global economic crises of 2007, risk management is now becoming a prominent entity in all industries. Back in the day, it was a back office service but has now turned into a mainstream entity. The strategy, if formulated, beings about amazing ways overcome the crises and problems. Even turning the strategy up into a mainstream entity from a back office service is not easy enough but this can be done with ease. Earlier, or until the economic downfall seen in 2007, risk management was considered to be nothing more than a necessity of fulfillment and the main track on which a business would rather be run.

We have several diverse charging profiles and get set up to more than one thousand one of kind blends of convergent charging, so you can tailor our items to accommodate your particular needs. You never need to utilize what doesn't work for your organization.