Group items tagged

Some of the most prominent organizations in the information technology-business process outsourcing (IT-BPO) sector are expecting a 20% growth in the revenues generated by this industry this year in 2012. The growth will not only add billions of dollars to the profits but also generate employment considerably.

New Delhi, India: It has been estimated by call center gurus in India, one of the leading outsourcing economies in the world alongside China, Philippines and Pakistan, that the cal center industry will get a boost in 2012 after having seen a sharp downfall in 2011.

When a customer receives a bill that he did not expect, it is called a bill shock. Too many bill shocks and you, as an operator, risk losing your customers.

In 2019, call center outsourcing is expected to improve business operations with the integration of better data analytics, call routing and IVR enhancement.

Discover the transformative impact of proactive customer service support in our comprehensive guide. Unleash the power to anticipate needs, exceed expectations, and build lasting customer satisfaction. Learn effective strategies to enhance the customer experience and build lasting relationships.

Discover the vibrant customer service conferences in Las Vegas. Gain insights into emerging trends, network with industry peers, and explore innovative solutions. Learn how to make the most of attending these events as attendees or exhibitors.

While the corporate scenario is not so good when it comes to hiring of college graduates, this year the hiring is expected to be more than 10% better than the last year. However, since things have been gravely bad, the situation is still not very good but at least, something positive is being seen. This is also bringing hope for bettering situation in future.

For any company or business, it is highly important to think the way customers do. This is the only way, according to latest research and study, to be able to gather and retain a loyal clientele or else, the customers might move on to another company. This is something that no business owner can afford and ironically, in today's highly competitive environment, customers have a wide range of choice and hence, move on if they do not feel satisfied with one company. It is therefore, important for all business owners to think in the way the customers do and be able to provide what they expect.

Managers of contact centers often try to maintain a very professional environment by making sure that the agents concentrate on their work and talk less. There are two major reasons why this is done. The major reason is that the agents are expected to be loyal to their task and bring good results and the second reason is that contact centers cannot afford to much noise or this hinders and disturbs the phone calls. However, many managers fail to realize that it is not just the outside that has to be free of noise but also the inside. Here, the word 'inside' refers to the environment within the telephone or the equipment being used for conversing with the callers.

New York City, United States: The re-election of President Obama is expected to bring in a healthcare law that will include running the tasks related to this field in a more organized way. Of course, when this will be implemented, for various reasons, customer support services will have to be started too.

Telemarketing outsourcing services provide you a direct route to potential clients for promotions and have many clear advantages over in-house telemarketing.