Across the Middle East in recent years, sales teams at
Siemens, Nokia Siemens, Munich-based Trovicor and other
companies have worked their connections among spy masters,
police chiefs and military officers to provide country after
country with monitoring gear, industry executives say. Their
story is a window into a secretive world of surveillance
businesses that is transforming the political and social fabric
of countries from North Africa to the Persian Gulf.
Monitoring centers, as the systems are called, are sold
around the globe by these companies and their competitors, such
as Israel-based Nice Systems Ltd. (NICE), and Verint Systems Inc. (VRNT),
headquartered in Melville, New York. They form the heart of so-
called lawful interception surveillance systems. The equipment
is marketed largely to law enforcement agencies tracking
terrorists and other criminals.
The toolbox allows more than the interception of phone
calls, e-mails, text messages and Voice Over Internet Protocol
calls such as those made using Skype. Some products can also
secretly activate laptop webcams or microphones on mobile
devices. They can change the contents of written communications
in mid-transmission, use voice recognition to scan phone
networks, and pinpoint people’s locations through their mobile
phones. The monitoring systems can scan communications for key
words or recognize voices and then feed the data and recordings
to operators at government agencies.