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Andrea Nelson

Customer Service Scorecard: What's Your Grade? « Get Elastic Ecommerce Blog - 3 views

www.getelastic.com/customer-service-scorecard

ecommerce features

shared by Andrea Nelson on 04 Nov 10 - No Cached
  • Andrea Nelson on 10 Nov 10
     
    The list of features within this "customer service scorecard" summarizes the basic, key functionality of a successful ecomm site. We should evaluate this list when starting new projects.
osujqgp

Zoora fashion - 0 views

www.zoorafashion.com

BTD

shared by osujqgp on 11 Apr 12 - No Cached
  • osujqgp on 11 Apr 12
     
    Customized clothes (made to order, colors, measurements, prints, etc)
Laura Paajanen

cupcakes: the secret to product planning - Adaptive Path - 3 views

www.adaptivepath.com/...the-secret-to-product-planning

product strategy customer perspective

shared by Laura Paajanen on 18 May 12 - No Cached
  • Laura Paajanen on 18 May 12
     
    The cake model of product strategy is actually two different models for how to evolve and improve the scope of a product over time. I've found it's a very helpful tool for helping teams think through what's going to be a successful customer experience in the short term and the long term.
Andrea Nelson

The Two-Week Rule - 1 views

www.svpg.com/the-two-week-rule

best practices usability

shared by Andrea Nelson on 13 Jan 12 - Cached
  • So for those people that believe in principle that they need to validate their product ideas with real customers, but are unsure of how “baked” the idea needs to be, I offer this very specific rule: Never go more than two weeks without putting your product ideas in front of real users and customers.
Jonathan Hung

Give an eGift Card | Crate&Barrel - 0 views

www.crateandbarrel.com/...eGift-Card.aspx

shared by Jonathan Hung on 01 Nov 10 - No Cached
  • Jonathan Hung on 01 Nov 10
     
    printable, custom amounts
Denise Hardman

Service Design in Mind - 2 views

Brief Summary The Guardian | Service Design: How can service design help us and why is it important? 1. What people want isn't always what the organization wants… We've all heard this sentiment, ...

service design

started by Denise Hardman on 04 Jun 13 no follow-up yet
Denise Hardman

Service Design - 2 views

Hello fellow UX gurus, I wanted to share some tidbits of my service design research. Brief summary UX Magazine | Service Design: Service design is also referred to as 'holistic design,' 'multi...

service design

started by Denise Hardman on 04 Jun 13 no follow-up yet
Kari Waldrep

Shop Women's designer fashion dresses, tops | Size 0-36W & Custom clothes | eShakti - 1 views

www.eshakti.com/default.aspx

competitive

shared by Kari Waldrep on 10 Jan 13 - No Cached
  • Kari Waldrep on 10 Jan 13
     
    customizable apparel - goes up to plus size
osujqgp

Indochino - Custom Suits - 3 views

www.indochino.com

responsive competitive

shared by osujqgp on 10 Jul 12 - Cached
  • osujqgp on 10 Jul 12
     
    Responsive ecommerce sote
Janet Hanseth

Designing The Well-Tempered Web - 0 views

www.uie.com/...mersion-conference-agilemobile

inspiration usability design

shared by Janet Hanseth on 19 Jan 12 - No Cached
  • Janet Hanseth on 19 Jan 12
     
    Great article advocating for responsive web design. "Again, it's true that responsive design and device-specific experiences can offer us a way around many of these problems. If we can tune the size of a button to a particular environment, then we don't have to accept blunt, across-the-board treatment. But the number of devices we have to support will only increase, and customizing for every possible scenario could quickly become unreasonable. Even if we are able to provide perfectly tailored design at the execution level, there is still value in thinking about tempered, universally accessible design at the conceptual level. Additionally, just because we can tailor design to particular experiences doesn't mean that users will not carry expectations over from one experience to another. The boundaries might blur whether we like it or not."
Janet Hanseth

Shopping basket best practice from ASOS - 2 views

econsultancy.com/...-shopping-basket-best-practice

competitive inspiration design

shared by Janet Hanseth on 02 Aug 12 - No Cached
  • Janet Hanseth on 02 Aug 12
     
    Shopping baskets (or shopping carts) are a key part of the customer journey when shopping online. They are a gateway for visitors into your checkout process. Retailers can choose to provide visitors with a wide range of information, links and other potential distractions, or alternatively they can keep their shopping basket minimal to focus purely on checking out.
Beth Lingard

Three Questions You Shouldn't Ask During User Research - 1 views

www.uie.com/...three_questions_not_to_ask

inspiration news usability

shared by Beth Lingard on 12 Jul 11 - Cached
  • Beth Lingard on 12 Jul 11
     
    Originally published: Aug 18, 2010 The participant was struggling. While he was a high-volume customer who had bought tons from this site in the past, today he wasn't getting along with the checkout process. Confusion happened in both directions: the shopper didn't understand what the site was trying to tell him and the site definitely didn't understand what he wanted.
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