Service Design - 2 views

• 
  #1 Denise Hardman on 04 Jun 13

   

  Hello fellow UX gurus,
  
  I wanted to share some tidbits of my service design research.
  
  Brief summary
  UX Magazine | Service Design:
  
  Service design is also referred to as 'holistic design,' 'multi-channel experience design,' or 'cross-channel design.' We all work hard to create GREAT user experiences, and service design looks at this same concept, only applied on a broader scale. Consider the ENTIRE experience, including the product, the system, the service, and the interactions.
  
  So we give the customer an experience from the front-end perspective, while they have no idea what goes on behind-the-scenes to create that experience. That's where the idea of service design comes into play, where we consider multiple components of the service to create a great experience! This could include services provided by social media, web, mobile, in-house, and product experience.
  
  Have some spare time? Check out the full article http://uxmag.com/articles/service-design
  
  Cheers,
  
  Denise

   

  <div class="cArrow"> </div><div class="cContentInner">Hello fellow UX gurus, <br /> <br /> I wanted to share some tidbits of my service design research. <br /> <br /> Brief summary <br /> UX Magazine | Service Design: <br /> <br /> Service design is also referred to as 'holistic design,' 'multi-channel experience design,' or 'cross-channel design.' We all work hard to create GREAT user experiences, and service design looks at this same concept, only applied on a broader scale. Consider the ENTIRE experience, including the product, the system, the service, and the interactions. <br /> <br /> So we give the customer an experience from the front-end perspective, while they have no idea what goes on behind-the-scenes to create that experience. That's where the idea of service design comes into play, where we consider multiple components of the service to create a great experience! This could include services provided by social media, web, mobile, in-house, and product experience. <br /> <br /> Have some spare time? Check out the full article <a href="http://uxmag.com/articles/service-design" rel="nofollow" target="_blank">http://uxmag.com/articles/service-design</a> <br /> <br /> Cheers, <br /> <br /> Denise</div>

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