How Radical Empathy Can Improve Employee Performance and Morale - 0 views
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John Evans on 13 Mar 18""I'm going to practice radical empathy now," proclaimed Toshi, a 40-something male executive, to a small group at workshop offered by frog in partnership with Fast Company at SXSW this week. "Hi, my name is Maddison and I'm a teenage girl," he says. From there he describes an experience of belonging that Maddison (a young professional woman sitting across from him) had felt at summer camp. The most compelling part of his narrative was not that he was retelling the story from her perspective, but the fact that she was sitting facing him, their knees touching while she smiled and nodded. Once he was done, it was her turn to do the same for him as a way to introduce each other to the others in the group. Maddison and Toshi had never met before this morning, but their connection even during those few minutes was undeniable. Ditto for the other two people in the group."