Version 3.1.5.4 Severe Install Problem - 143 views

3.1.5.4 installation

started by William Buntz on 12 May 08

#1 William Buntz on 12 May 08

When I re-started my Firefox browser, I was notified of a new version. I had 3.1.5.1. (I am still using Firefox 2.0.0.14.)

When I re-opened Firefox, Diigo is gone! I checked the extensions and even the extension I installed is not showing up. I disappeared.

I right-clicked on my menu bar so I can check to show the Diigo toolbar but it is not there to check.

I reinstalled the extension and still nothing! What's up with this?

<div class="cArrow"> </div><div class="cContentInner">When I re-started my Firefox browser, I was notified of a new version. I had 3.1.5.1. (I am still using Firefox 2.0.0.14.) <br /> <br /> When I re-opened Firefox, Diigo is gone! I checked the extensions and even the extension I installed is not showing up. I disappeared. <br /> <br /> I right-clicked on my menu bar so I can check to show the Diigo toolbar but it is not there to check. <br /> <br /> I reinstalled the extension and still nothing! What's up with this?</div>

...

Cancel
#2 Arrix Z on 13 May 08

Thanks for reporting. We have temporarily rolled back to the previous version due to the severity of the problem you have reported.
Though our own testing installs/upgrades the toolbar perfectly, we are trying to find a possible cause of this problem.

Could you please tell us
Did firefox download the xpi completely? (Did the download progress bar reach 100%?)
Did you see any warning or error message from Firefox?

Your help will be very helpful.

William Buntz wrote:
> When I re-started my Firefox browser, I was notified of a new version. I had 3.1.5.1. (I am still using Firefox 2.0.0.14.)
>
> When I re-opened Firefox, Diigo is gone! I checked the extensions and even the extension I installed is not showing up. I disappeared.
>
> I right-clicked on my menu bar so I can check to show the Diigo toolbar but it is not there to check.
>
> I reinstalled the extension and still nothing! What's up with this?

<div class="cArrow"> </div><div class="cContentInner">Thanks for reporting. We have temporarily rolled back to the previous version due to the severity of the problem you have reported. <br /> Though our own testing installs/upgrades the toolbar perfectly, we are trying to find a possible cause of this problem. <br /> <br /> Could you please tell us <br /> Did firefox download the xpi completely? (Did the download progress bar reach 100%?) <br /> Did you see any warning or error message from Firefox? <br /> <br /> Your help will be very helpful. <br /> <br /> William Buntz wrote: <br /> > When I re-started my Firefox browser, I was notified of a new version. I had 3.1.5.1. (I am still using Firefox 2.0.0.14.) <br /> > <br /> > When I re-opened Firefox, Diigo is gone! I checked the extensions and even the extension I installed is not showing up. I disappeared. <br /> > <br /> > I right-clicked on my menu bar so I can check to show the Diigo toolbar but it is not there to check. <br /> > <br /> > I reinstalled the extension and still nothing! What's up with this?</div>

...

Cancel
#3 Jonathan Bailey on 13 May 08

I am running Firefox 3. When I attempt the upgrade it tells me that there was a bad hash and that it can not perform the update. No damage is done to my existing toolbar. The error I get is as follows:

Firefox could not install the file at

http://www.diigo.com/diigoresources/downloads/diigotoolbar-firefox-new.xpi

because: Invalid file hash (possible download corruption)
-261:

The XPI does download fully, but it prevents me from going any further.

Hope that helps!

Arrix Z wrote:
> Thanks for reporting. We have temporarily rolled back to the previous version due to the severity of the problem you have reported.
> Though our own testing installs/upgrades the toolbar perfectly, we are trying to find a possible cause of this problem.
>
> Could you please tell us
> Did firefox download the xpi completely? (Did the download progress bar reach 100%?)
> Did you see any warning or error message from Firefox?
>
> Your help will be very helpful.
>
> William Buntz wrote:
> > When I re-started my Firefox browser, I was notified of a new version. I had 3.1.5.1. (I am still using Firefox 2.0.0.14.)
> >
> > When I re-opened Firefox, Diigo is gone! I checked the extensions and even the extension I installed is not showing up. I disappeared.
> >
> > I right-clicked on my menu bar so I can check to show the Diigo toolbar but it is not there to check.
> >
> > I reinstalled the extension and still nothing! What's up with this?

<div class="cArrow"> </div><div class="cContentInner">I am running Firefox 3. When I attempt the upgrade it tells me that there was a bad hash and that it can not perform the update. No damage is done to my existing toolbar. The error I get is as follows: <br /> <br /> Firefox could not install the file at <br /> <br /> <a href="http://www.diigo.com/diigoresources/downloads/diigotoolbar-firefox-new.xpi" rel="nofollow" target="_blank">http://www.diigo.com/diigoresources/downloads/diigotoolbar-firefox-new.xpi</a> <br /> <br /> because: Invalid file hash (possible download corruption) <br /> -261: <br /> <br /> The XPI does download fully, but it prevents me from going any further. <br /> <br /> Hope that helps! <br /> <br /> <br /> Arrix Z wrote: <br /> > Thanks for reporting. We have temporarily rolled back to the previous version due to the severity of the problem you have reported. <br /> > Though our own testing installs/upgrades the toolbar perfectly, we are trying to find a possible cause of this problem. <br /> > <br /> > Could you please tell us <br /> > Did firefox download the xpi completely? (Did the download progress bar reach 100%?) <br /> > Did you see any warning or error message from Firefox? <br /> > <br /> > Your help will be very helpful. <br /> > <br /> > William Buntz wrote: <br /> > > When I re-started my Firefox browser, I was notified of a new version. I had 3.1.5.1. (I am still using Firefox 2.0.0.14.) <br /> > > <br /> > > When I re-opened Firefox, Diigo is gone! I checked the extensions and even the extension I installed is not showing up. I disappeared. <br /> > > <br /> > > I right-clicked on my menu bar so I can check to show the Diigo toolbar but it is not there to check. <br /> > > <br /> > > I reinstalled the extension and still nothing! What's up with this?</div>

...

Cancel
#4 Call Me What You Want on 14 May 08

Same problem as Jonathan Bailey. Firefox 2.0.0.6 on Linux

<div class="cArrow"> </div><div class="cContentInner">Same problem as Jonathan Bailey. Firefox 2.0.0.6 on Linux</div>

...

Cancel
#5 Lee Potts on 19 Aug 08

I'm having this problem on two different systems. Both XP both using FF 3.0.1.

Call Me What You Want wrote:
> Same problem as Jonathan Bailey. Firefox 2.0.0.6 on Linux

<div class="cArrow"> </div><div class="cContentInner">I'm having this problem on two different systems. Both XP both using FF 3.0.1. <br /> <br /> <br /> <br /> <br /> <br /> Call Me What You Want wrote: <br /> > Same problem as Jonathan Bailey. Firefox 2.0.0.6 on Linux</div>

...

Cancel
#6 Joel Liu on 19 Aug 08

Hi Lee,
You can try the following suggestions:
1) Clear the cache (Tools ==>Clear private data ===> Choose cache ), then reload the download page to install it again.
2) If it still doesn't help, please manually install the extension (right-click the install link -> "Save Link As"-> save the file, then drag the file icon onto an open Firefox window)

If you still experience the problem by manually installing the extension, an anti-virus software may be corrupting the file. You need to disable the anti-virus software temporarily to download the extension.

<div class="cArrow"> </div><div class="cContentInner">Hi Lee, <br /> You can try the following suggestions: <br /> 1) Clear the cache (Tools ==>Clear private data ===> Choose cache ), then reload the download page to install it again. <br /> 2) If it still doesn't help, please manually install the extension (right-click the install link -> "Save Link As"-> save the file, then drag the file icon onto an open Firefox window) <br /> <br /> If you still experience the problem by manually installing the extension, an anti-virus software may be corrupting the file. You need to disable the anti-virus software temporarily to download the extension.</div>

...

Cancel
#7 Lee Potts on 19 Aug 08

Just for the heck of it I tried to upgrade using the FF Ad-ons list and it worked fine. Seems like there's only a problem when updating through the automatic system that runs when FF is started up.

Joel Liu wrote:
> Hi Lee,
> You can try the following suggestions:
> 1) Clear the cache (Tools == >Clear private data === > Choose cache ), then reload the download page to install it again.
> 2) If it still doesn't help, please manually install the extension (right-click the install link - > "Save Link As"- > save the file, then drag the file icon onto an open Firefox window)
>
> If you still experience the problem by manually installing the extension, an anti-virus software may be corrupting the file. You need to disable the anti-virus software temporarily to download the extension.

<div class="cArrow"> </div><div class="cContentInner">Just for the heck of it I tried to upgrade using the FF Ad-ons list and it worked fine. Seems like there's only a problem when updating through the automatic system that runs when FF is started up. <br /> <br /> <br /> <br /> Joel Liu wrote: <br /> > Hi Lee, <br /> > You can try the following suggestions: <br /> > 1) Clear the cache (Tools == >Clear private data === > Choose cache ), then reload the download page to install it again. <br /> > 2) If it still doesn't help, please manually install the extension (right-click the install link - > "Save Link As"- > save the file, then drag the file icon onto an open Firefox window) <br /> > <br /> > If you still experience the problem by manually installing the extension, an anti-virus software may be corrupting the file. You need to disable the anti-virus software temporarily to download the extension.</div>

...

Cancel

To Top

Start a New Topic » « Back to the Diigo Community group

Start a New Topic