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Tyme 2.0

the price to "GO PREMIUM" - 229 views

premium price

started by Tyme 2.0 on 06 Sep 10
  • anonymous
     
    yes.. I also think that's too much.
    I mean diigo is a nice product, but I don't think I would pay 3.33 - 5$ per month for the little value that's added to what is available in online bookmark managers for free.

    I think 2$ per month would be max someone probably would pay for something like this.

    lastpass.com for example charges 1$ per month for a comparable service for passwords...
  • vincent jones
     
    It is way too much. They are crazy. I am goint to find an alternative.
  • Soul Book
     
    I'd rather pay a one-off fee for the next x versions. More like buying desktop software. Personally it seems like a $5 fee for versions 5 and 6 would mean almost all regular users would pay. A subscription would mean 1-2% would pay.
    But I guess they've done their calculations.
  • Rasheed Gadir
     
    Limiting highlights to 50 per month? this is unbelievable, I will also be looking for an alternative.
    I have been an loyal user for from the very beginning but i truly feel betrayed
  • Soul Book
     
    @rasheed: Well, if it's try that 90% of users do less than 50 highlights a month, then that doesn't seem too unfair.

    Personally, i think it'd be nice to have 50 highlighted documents per month - because I might add 20 highlights to a single page, or none at all.

    But until I've used it for a while I can't say whether I'll keep hitting the limit or not.
  • vincent jones
     
    Even Flickr only asks less than 3 dollars per month. Do users give more bandwidth trouble to Diigo than to Flickr?
  • Tyme 2.0
     
    lol
  • anonymous
     
    They probably already realized that the prize is too high, but they don't want to piss the early adopters...
  • Rasheed Gadir
     
    If 90% of users are making less than 50 highlights per months, then surely highlighting is NOT generating an unacceptable traffic level on the servers. Why impose the limit is even a bigger mystery. It seems just a way to inconvenience life long users of Diigo into going premium
  • anonymous
     
    I'd pay $40-50 for a lifetime service, but not yearly.
  • Nele Noppe
     
    I use Diigo very often and am definitely prepared to pay for it, but I may hold out on shelling out anything like $40 per year until the premium version offers some significant extra features that make it a truly dependable information management system (for instance decent export/backup of all data put into Diigo, including images and cached pages). $40 a year does feel like too much for what's on offer right now. Hopefully we'll see a lot of great premium features soon.
  • Jim McClintock
     
    Nothing like an absurd and unexpected change in pricing to motivate users to educate themselves on all available alternatives. I would suggest that it is not wise to begin a new pricing strategy by taking away features that have previously been free and putting them in a "premium" category, unless you are a cable company (with a protected monopoly and customer sat score lower than the US Congress). I'm particularly bothered by the inclusion of screen capture/annotation and image capture as premium features. These are basic tools required for research that are freely available via other addins. I prefer them to all be in one bundle, but not enough to pay $5/month for it; maybe I'd consider $1/month, or $10/year for all the features, but nothing more than a nominal amount.

    Think about it in comparison to Carbonite: I pay $50/yr to back up hundreds of GIGABYTES of data with an almost real time backup system. And Diigo wants $40/yr for bookmarks and a few hundred pages of screen captures and annotations that will never exceed 100 Megabytes. It just does not compute.
  • Jim McClintock
  • Jim McClintock
     
    Hmm. Diigo's pricing screwup prompted me to go looking for alternatives and it looks like I found one that will be a satisfactory replacement, if not an improvement - Clipmarks/Amplify combo, which ironically enough, will autopost to Diigo. As best I can determine thus far, all images are clipped and "hosted"/stored for free. Not sure what their business model is yet, but I'm going to test/use it until I found out. Diigo is now deactivated in Firefox, but set as an autopost option for the time being from Clipmarks/Amplify. Will report back on how this works in a few days.

    I remain dumfounded by Diigo's rather unthoughtful approach to imposing pricing on features that were previously free, as well as their lack of competitive value proposition benchmarking.
  • Tyme 2.0
     
    soulgrind r "There's no real reason to start posting links to all diigo's competitors. They've been a nice company and they've worked hard on building up their service. You might not agree with their pricing, and other's might not either. But if they want to find an alternative then they can - it's a bit harsh to help diigo's customers leave. "

    I'm very surprised that snapshot ( now "cached" ) checkbox disable without advance notice/warming....
    This really change the way we use Diigo. It seems to me that you could have plan ahead some weeks between announcement of Premium and implementation !!!!! So we could act accordingly..

    it's a bit harsh from Diigo team !!
  • Jim McClintock
     
    And I agree with Tyme 2.0 about the snapshot/cache feature. That is a longstanding feature of Diigo, not something recently introduced. Without it, I do not have a sure backup copy of the webpage as it existed when I clipped it, but instead only have a "bookmark". There is a BIG difference, and I'm not willing to tolerate it. That change is extremely irritating. In addition, i would not have started clipping images into Diigo two months ago when that feature was added had I known it would subsequently become a "premium" service, so that one chafes as well. (By the way, Clipmark/Amplify DOES clip the page, rather than just bookmark it.)
  • Joel Liu
     
    To All:
    1) We will add a basic plan soon and the price will not disappoint you.
    2) Highlights number will be unlimited to all plans.
    3) Business model: it's free + premium. We will continue to develop diigo. Don't worry.

    Here are some of stuff we are working on:
    a) Better diigo iphone app
    b) Diigo ipad app
    c) Improved Diigo chrome extension
    d) Other great ways to help you collect important stuff
  • Webtwo Dozent
     
    I'm not happy about the pricing plan. But Diigo offers an excellent service, which really fits my needs.
    They should and must have revenues.
  • Soul Book
     
    @Jim:

    I agree with you that diigo hasn't really figured out what they want to do. They need more focus so they can polish and expand one area - right now they're a jack of all trades. And that leads to confusion for users.
    Infact, I agree with everything you said (and i think they could learn a few things from the sites you mentioned). I just figured i owe them a bit of leeway and time to make things work, before immediately jumping ship.
  • Tyme 2.0
     
    Joel ,
    we are wanting for basic plan
    till then please reactive snapshot !
  • Graham Perrin
     
    Joel wrote:

    > 1) We will add a basic plan soon and the price will not disappoint you.

    > 2) Highlights number will be unlimited to all plans.

    Both points are good news - thanks to Joel and colleagues.


    soulgrind r wrote:

    > > caches of pages I've added over the … years

    and Joel replied:

    > It will remain.

    That's most reassuring :)
    - when I first read about the shift to a freemium business model, access to past caches was my greatest concern.

    Re: use of cached copies I have a lesser concern, but it's not related to the price …  suggestion posted to http://uservoice.com/a/dX5J1.
  • Maggie Tsai
     
    We very much value and appreciate the feedback that many users have shared with us about our recent move to the freemium model. As a result, we are introducing some changes to the price/feature matrix.

    In particular, the "Free" plan has been enhanced by increasing the number of highlights and enabling limited page cache, screen capture, etc. A cheaper plan, called "Basic", at $20/year, has been introduced. For details, please check out the updated product offerings table. http://www.diigo.com/premium. We believe the new plans should help accommodate even greater flexibility for users of various needs.

    After more consideration weighting user feedback and our team's long term plan, we have decided that the FREE plan's highlights limit will be set at 1,000 per year. Come to think of it, that's actually a LOT of highlights, so it really should be adequate for majority of users with basic needs. Also instead of a monthly fixed quota, it allows some flexibility for some advanced users as well.

    Please see my recent comments in regard to this new change and our reflection. Indeed, there were flaws in the execution of this premium account roll-out. We could have, and should have done better! Should that cause confusion, concerns. or even misunderstanding from our users, we sincerely apologize!

    http://groups.diigo.com/group/Diigo_HQ/content/what-is-go-premium-button-1877568#43
    http://groups.diigo.com/group/Diigo_HQ/content/what-is-go-premium-button-1877568#53

    Thanks for everyone's patience, understanding, and kind support. And thanks for your trust in our team's desire and drive to excel and serve our users well! Our team will be back on track to do more great things as we have consistently been doing!

    Sincerely,
    The Diigo Team
  • abueno1
     
    When I preview the new Diigo library, a popup shows up:
    "Your highlight number is over quota: 500 (in green text) highlights for Free plan, you have 22237 (in red text) highlights".
    This message got me worried and a bit angry. I have been using Diigo intensively for many years, as the number of highlights indicate. Seeing that number in red text made me feel I was in violation, as if I had done something illegal.
    The popup felt like a blackmail. As if Diigo was telling me. "Pay soon or we are going to take all you've been building up during the last 8 years away from you".

    Are you, Diigo? Are you going to make my bookmarking/highlighting history unaccessable unless I pay soon?

    A few years ago Diigo deprecated the Lists feature which I loved and used a lot, and substituted it with the Outliner feature which was a lot less useful to me, and also required subscription.

    I have not decided on subscribing to a plan (I very well might, since Diigo is such an important part of my workflow), but to me, as important as the quality of the service, is the attitude Diigo takes towards its customers.

    What is going to come next. Sudden deprecation of other features? New unexpected price tags? Changes in the privacy rules, so that I will get bugged by advertisers as a result of my bookmarkings, unless I pay?

    I think Diigo offers a good service. It's just that it should be trustworthy as well. That for me will be critical in deciding if I'll continue using it.
  • johnos
     
    @ Maggie Tsai - You said...

    'In particular, the "Free" plan has been enhanced by increasing the number of highlights and enabling limited page cache, screen capture, etc. A cheaper plan, called "Basic", at $20/year, has been introduced. For details, please check out the updated product offerings table. http://www.diigo.com/premium. We believe the new plans should help accommodate even greater flexibility for users of various needs.

    'After more consideration weighting user feedback and our team's long term plan, we have decided that the FREE plan's highlights limit will be set at 1,000 per year.'

    That was a month ago, but the cheapest premium plan is still €40, and the highlight quota is still 500. What's up?
  • abueno1
     
    Hi johnos... I just corresponded with Diigo about this The post by Maggie Tsai was not a few months ago but 6 years! My mistake too.
    cheers
  • louiejordan
     
    "I'd pay $40-50 for a lifetime service, but not yearly."
    --That's just what I was thinking.

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