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To summarize Walt's leadership lesson: In order to "know what the people want," get out there, be willing to listen, and then institutionalize learning and continuous improvement on behalf of your customers.

I love this - but I worry customer service is losing it's appeal. Now a days many large companies feel if they have a strong product customer service is less than important. I immediately think about Walmart. I rarely have a good customer service experience at Walmart - but that has not stopped me from buying products there....

I agree on the customer service part...I also feel a lot of companies are moving towards "self service" which brings back to less customer service.

The articles discusses the benefits gained from a strong onboarding process. More importantly, it addresses that onboarding is not successful when it is regarded as a one or two day process. It is ongoing processes for several months.

This is a repeat from a previous class but I still like the way Simon explains a few things specifically the WHY question.   Apply the why to your mission at home, work, where ever and see if new results occur!

I liked this video. He presented at a leadership conference I went to last year. It was very good.

A little more information on the difference between the two topics

I am a Disney fan but now knowing a person who works there and seeing their on boarding process (via this website) it is no wonder that they are such a huge and successful company.   The website goes through, what looks like, everything a person would need to know in getting started at Disney.   I could see how helpful a website such as this would be to almost any profession.  Disney obviously has enough money to produce this website and keep it current, but I do not think that would be too hard or expensive for a school district, police agency, banking industry, military, or many other professions to implement.

My niece just completed an intership this summer with Disney. She was pleasantly surprised by how comprehensive the website and training was for interns. Eventhough she was scheduled to intern for six months, everything about the training and experience won her over to want to be a lifetime employee of Disney. Many companies could learn from this model.

I heard that the first two days of employee orientation is strictly story telling. They use the 'cast' members to acclimate employees to the Disney culture using stories. I feel like this is really in sync with Disney culture and would also be a very effective way to get employee excited about their role in the bigger Disney 'story'.

Engaged workers stand apart from their not-engaged and actively disengaged counterparts because of the discretionary effort they consistently bring to their roles. These employees willingly go the extra mile, work with passion, and feel a profound connection to their company. They are the people who will drive innovation and move your business forward.

Lots of good articles from this source before. As I browsed this one seems to follow suit.

Not sure about who MacKenzie Jones is but one thing that was written was interesting regarding your performance being tired to the person you work for. Not sure I agree but I think a good boss can help make employees better or vise versa. It is up to the employee to not fall into any temptations of "behaving badly" when their boss may act badly or poorly on a regular basis.

With its stock price increasing by 1,080 percent and sales jumping from $471 million to $3.2 billion since 2006, Chipotle was America's fasting-growing fast food chain of the decade. That trend looks like it will only continue, as stocks have increased by more than 20 percent so far this year.

The "promote from within" philosophy works in many industries as Chipotle demostrates.

Forbes article

Good article, nice to see the 7 C's and an observation point from a leadership level owning up to be a contributing factor for new employee success rate.

There it is again with that compatible non-sense. That is why organizations get jammed up in lawsuits, and lose huge sums of money. Its a whole new generation of employers thinking that they should hire based on "Cultural matches" which are made up in the first place. That is a preference, and it cannot be articulated on the bench in front of a jury of 12. If you can't defend it, then don't make it a core competency or requirement. Make it a subfield, or a preference.

Appointments in the United Kingdom sustain scrutiny from all angles. Perhaps the United States should take some lessons in the appointment of its politicians.

Great Quote from this article.   "The wrong person in the job will NEVER perform as expected despite intense coaching, training, or motivating.  It all boils down to job fit."  

Learning is a lifelong process. If we didn't learn from our mistakes, then we should be relieved as leaders.

Succession planning is perhaps the most important job of corporate boards. Without a strong succession-planning program, companies are not prepared to fill openings created by retirements or unexpected departures, nor are they able to meet demands of the organization.

To me the importance of succession and cross-training within departments is very crucial. Yet I think still many times today people view these things as a loss of job security. Many time individuals may feel a false sense of security if they are the only person that knows how to do 'x'.

I could not agree more with your comments. I hear it on a daily basis, if I am the only one who knows this information; the organization has to keep me. Much of the fear comes from massive layoffs and reorganization-if they need the knowledge they will need me.

Should daily or weekly conversations about employees work - especially pats on the back for a job well done - replace the typical performance appraisal? Interesting read.

This is very interesting and I can understand where this article is coming from. There is a joke with the director of talent management because as she is busy overseeing goal setting, annual performance reviews, talent planning, etc. but the folks in her own department don't have goals! There is a big difference between understanding the value in something finding time to do the work yourself.

Older article but interesting.

Good information, can see many activities are still in play today in many organizations and identifies areas to move away from regarding performance appraisal formats that simply do not work.

Public sector- 

Control is a mirage. The most effective leaders right now--men and women--are those who embrace traits once considered feminine: Empathy. Vulnerability. Humility. Inclusiveness. Generosity. Balance. Patience.

I like the point of seeking more diverse perspectives from all avenues for leaders to gain a greater knowledge of their enviornment.

Seems easy enough...

I love the idea of 360's. This is one thing our company has essentially put on hold since financial times have been more difficult. It can be expensive to administer this type of feedback for employees, especially if it's a large organization. However, I believe getting feedback from your peers can sometimes be more important than your boss. Your peers are those who interact with you everyday and can truly provide a first hand perspective.

Create template design for new employee onboarding

Good foundation to start from using the information in this article.