Group items tagged

To summarize Walt's leadership lesson: In order to "know what the people want," get out there, be willing to listen, and then institutionalize learning and continuous improvement on behalf of your customers.

I love this - but I worry customer service is losing it's appeal. Now a days many large companies feel if they have a strong product customer service is less than important. I immediately think about Walmart. I rarely have a good customer service experience at Walmart - but that has not stopped me from buying products there....

I agree on the customer service part...I also feel a lot of companies are moving towards "self service" which brings back to less customer service.

Organizations are increasingly reliant on HR departments to build a leadership pipeline of managers capable of leading "creatively" through turbulent times.

Good infromation on principles for leadship development.

The principles are good reminders for leaders.

I agree, the reminders are good for basic principles in leadership development.

Interesting article... Training focuses on best practices, while development focuses on next practices. Training is often a rote, one directional, one dimensional, one size fits all, authoritarian process that imposes static, outdated information on people. The majority of training takes place within a monologue (lecture/presentation) rather than a dialog

Unfortunately, planning for succession is often overlooked or occurs when it is too late - after key people have left the organization and there are no internal candidates to fill the leadership positions.

Interesting....and oh so true!

Don't forget about employee engagement.

Having a career model that is closely tied to business needs can not only enhance retention, but also facilitate the development of professionals to support critical areas that are in danger of being understaffed.

Level 5 Leadership

Never underestimate the quiet ones - they can have can have the biggest impact.

Some key points for large organizations to have a strategy for leadership building: Never Hire in Panic, Plan for the Future & Get Everyone Involved. 

It really is about the partnership between HR and Leadership. This was a good read!

2013 looks to be a year of global growth, but for HR and talent leaders, it will likely continue to present challenges. Still a relevant article as we go into 2015!

This is a good article describing the changes in the skills needed for leaders. Business is more complex and adaptive thinking abilities are needed. It speaks to why vertical development is needed

This clip highlights the issue around talent management issues being of high-importance but low on preparedness. This is very true in many organizations.

Resources

Lots of good articles from this source before. As I browsed this one seems to follow suit.

Gallup's strengths-based development programs help you identify your natural abilities for providing near-perfect performances in specific activities, and then provides you with the latest discoveries and strategies for applying your strengths.

Good book - have read it and applied the findings.

Several articles regarding leadership and policing.- Millennials, developing police leaders, training replacements, poor morale

Week 2 related

Good article to remind one what to look for in employees and self. One of the aspects of the behavioral interview for leadership in my organization focuses on servant leadership questions. It is hard to leaders others when "what's in it for me" is the primary focus.

Hi Jen, I love this article! Though it's the hard truth that many times we see people promoted over us that do not display this characteristics. However, when I think about the best leaders or the people I would pick to work with in a team, they definitely display these characteristics.

Leadership related-  Not on-boarding so much. Just an interesting article.  The Book may also be good but I need to do a little more research on the author before I will say that it is or will be worth the money.  

Simple but interesting PowerPoint

Nice to know that Macy's is invested in their management development practices.