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Supply chain management must address the following problems: Distribution Network Configuration: Number and location of suppliers, production facilities, distribution centers, warehouses and customers. Distribution Strategy: Centralized versus decentralized, direct shipment, Cross docking, pull or push strategies, third party logistics. Information: Integrate systems and processes through the supply chain to share valuable information, including demand signals, forecasts, inventory and transportation etc. Inventory Management: Quantity and location of inventory including raw materials, work-in-process and finished goods.

number, location, and size of warehouses, distribution centers, and facilities

Strategic partnership with suppliers, distributors, and customers, creating communication channels for critical information and operational improvements such as cross docking, direct shipping, and third-party logistics

There are three aspects of CRM, each of which can be implemented in isolation: Operational CRM: The automation or support of customer processes involving sales or service representatives Collaborative CRM: Direct communication with customers not involving sales or service representatives (“self service”) Analytical CRM: The analysis of customer data for a broad range of purposes

Operational CRM provides support to "front office" business processes, including sales, marketing and service.

Collaborative CRM covers the direct interaction with customers.

a website or application that combines content from more than one source into an integrated experience.

In technology, a mashup is a web application that combines data from more than one source into a single integrated tool;

use of cartographic data from Google Maps to add location information to real-estate data from Craigslist, thereby creating a new and distinct web service that was not originally provided by either source.

Three-tier' is a client-server architecture in which the user interface, functional process logic ("business rules"), data storage and data access are developed and maintained as independent modules, most often on separate platforms.

multitier architectures

The 3-Tier architecture has the following 3-tiers. 1. Presentation Tier 2. Application Tier/Logic Tier/Business Logic Tier 3. Data Tier

XML is considered "general-purpose" because it enables anyone to originate and use a markup language for many types of applications and problem domains.

XML's primary purpose is to facilitate the sharing of data across different information systems, particularly systems connected via the Internet.

4 XML Syntax

近年來Oracle開始跨入電子商業(e-business)解決方案，範圍涵蓋B2B到B2C領域，並以SCM(供應鏈管理)，ERP(企業資源規劃)，CRM(客戶關係管理)等各種商業運作模式為核心，展開為整體電子商業的解決方案

*以Internet為運作平台 > *低維護成本 > *跨國企業集團多分公司多工廠多幣別運作模式 > *零負擔整合Oracle SCM與CRM方案 >

在Internet平台上架構一套以JAVA為開發基礎的ERP軟體

首席資訊官（CIO）們在企業中的地位不斷提升，CIO們的關注點也從單純關注技術進步，轉變為關注技術對業務的推動，關注IT對企業整個發展鏈條提升的價值

策略性流程管理：以流程再造來落實執行力與策略

策略性績效管理：以平衡計分卡建構企業藍圖

流程再造（BPM, Business Process Management）的需求，將在2011年達到巔峰！屆時全球1,000大企業當中，至少有90%亟須進行流程再造！

當IT服務也成為一種產品，IT部門也需要一套管理自己的ERP。

CIO隨時可能被更強大、更低價的IT服務提供商所取代

ITSM（IT服務管理）、IT Governance（IT治理）和SOA（面向服務的架構）

Pacific Cycle

WMS（倉儲管理）系統

全球貿易識別號（GTIN）

Oracle Corporation (NASDAQ: ORCL) is one of the major companies developing database management systems (DBMS), tools for database development, middle-tier software, enterprise resource planning software (ERP), customer relationship management software (CRM) and supply chain management (SCM) software.

軟體供應商的減少其直接後果將是軟體總類的減少

SAP、Oracle等本質上不是為中小企業服務的，它們的軟體提供的很多功能遠遠超過了中小企業的需要，同時價格也是中小企業所不能接受的

為了簡化大型數據庫的管理，改善應用的查詢性能，一般可以使用分區

分區就是動態地將表中的記錄分離到若干不同的表空間上，使數據在物理上被分割開來，便於維護、備份、恢復、事務及查詢性能。

甲骨文公司在大連設立的全球支持中心

取代東京公司在亞太的地位，成為亞太地區的服務中心。

甲骨文大連全球支持中心是其１８個全球支持中心之一

以軟件為基礎的 SOA 需要花費大量資金來安裝和維護軟件和網絡架構，加上實施的時間較長，其所引申的風險亦相對較高，效果自然較為參差。

Agile則較專注於高科技製造業

軟體巨人甲骨文(Oracle)買下愛捷軟體(Agile)

市場只剩下PTC、達梭(Dassault)兩大獨立PLM軟體供應商

隨著甲骨文應用軟件產品線不斷擴大，前進國際的目標行業市場將更為廣闊，因應客戶的需要，提供最合用的甲骨文應用軟體解決方案，主要包括Oracle E-Business Suite及JD Edwards EnterpriseOne。

RM市場在2002年底也毫無預兆地直接跌入了冰河期，幾乎整整三年市場一片死寂。對於像SAP、Oracle之類的國外IT巨頭們，CRM市場只佔他們營收的極小一部分

主要的還是那當時的CRM系統自身的不成熟

內環境，當然是指企業自身管理系統尤其是ERP系統的迅速普及