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當IT服務也成為一種產品，IT部門也需要一套管理自己的ERP。

CIO隨時可能被更強大、更低價的IT服務提供商所取代

ITSM（IT服務管理）、IT Governance（IT治理）和SOA（面向服務的架構）

近年來Oracle開始跨入電子商業(e-business)解決方案，範圍涵蓋B2B到B2C領域，並以SCM(供應鏈管理)，ERP(企業資源規劃)，CRM(客戶關係管理)等各種商業運作模式為核心，展開為整體電子商業的解決方案

*以Internet為運作平台 > *低維護成本 > *跨國企業集團多分公司多工廠多幣別運作模式 > *零負擔整合Oracle SCM與CRM方案 >

在Internet平台上架構一套以JAVA為開發基礎的ERP軟體

Web-based ERP (Electronic Resource Planning): Creating and approving purchasing requisitions, placing purchase orders and receiving goods and services by using a software system based on Internet technology.

e-MRO (Maintenance, Repair and Operating): The same as web-based ERP except that the goods and services ordered are non-product related MRO supplies.

e-sourcing: Identifying new suppliers

Agile則較專注於高科技製造業

軟體巨人甲骨文(Oracle)買下愛捷軟體(Agile)

市場只剩下PTC、達梭(Dassault)兩大獨立PLM軟體供應商

軟體供應商的減少其直接後果將是軟體總類的減少

SAP、Oracle等本質上不是為中小企業服務的，它們的軟體提供的很多功能遠遠超過了中小企業的需要，同時價格也是中小企業所不能接受的

ERP is the battering ram that integrates all that information together in a single application, and SCM applications benefit from having a single major source to go to for up-to-date information

Most CIOs who have tried to install SCM applications say they are glad they did ERP first.

Now, you can connect your supply chain with the supply chains of your suppliers and customers together in a single vast network

Pacific Cycle

WMS（倉儲管理）系統

全球貿易識別號（GTIN）

Oracle Corporation (NASDAQ: ORCL) is one of the major companies developing database management systems (DBMS), tools for database development, middle-tier software, enterprise resource planning software (ERP), customer relationship management software (CRM) and supply chain management (SCM) software.

RM市場在2002年底也毫無預兆地直接跌入了冰河期，幾乎整整三年市場一片死寂。對於像SAP、Oracle之類的國外IT巨頭們，CRM市場只佔他們營收的極小一部分

主要的還是那當時的CRM系統自身的不成熟

內環境，當然是指企業自身管理系統尤其是ERP系統的迅速普及

Foundation services: These are the core services commonly used to build Web applications, including business integration, collaboration, content management, identity management, and search. These services vary by customer, and may include others. Integration products: These are components that integrate content, application services, and security from existing systems, such as groupware, ERP, and CRM systems. Portal platform: The platform consists of the personalization, administrative, and knowledge management framework that brings together a broad range of electronic resources in different Web experiences. Composite applications: These are Web applications hosted within the portal that combine services from different systems, which the portal orchestrates in custom business processes.