What Happens When Parents Are Rude in the Hospital - The New York Times - 0 views
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“All the collaborative mechanisms and things that make a team a team, rather than four individuals working separately, were damaged by the exposure to rudeness.”
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After such a comment, the teams performed significantly worse in the simulated patient emergencies. Their diagnostic skills deteriorated, and so did their technical procedural abilities, from ventilating and resuscitating the artificial babies properly to ordering and giving the right medications. Both doctors and nurses tended to perform worse individually. They also worked less effectively as teams, as far as communicating and helping one another take care of the sick “patient.”