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Anlesinya et al (2014)16 examined whether corporate social responsibility has significant positive effect on the financial performance of MTN Ghana Limited. The study administered questionnaire on 35 management staff of MTN Ghana Limited, employed standard multiple regression and hierarchical multiple regression for the analysis. The research results showed that CSR at the aggregate level did not have significant positive effect on financial performance but community CSR has a positive while environmental CSR has negative effect on financial performance of MTN Ghana Limited. The study however has left key performance indicators of MTN Ghana unexplored lending support for a more comprehensive study in that regard. Vadiraj and Narahari (2014)1 attempted to develop a model that could predict the future trends of average revenue per user (ARPU) so that telecom service providers could formulate a strategy to increase their ARPU. The study using a multiple linear regression has been able to explain that subscriber base; number of operators and percentage of new users added periodically are the main determinants of average revenue per user (ARPU). Rahul and Xue (2012)17 attempted to examine the relationship between some selected factors and their contribution to the revenue of the Telecom industries in China and India. Using time series data collected from secondary sources from 2000 to 2010 on number of subscribers, technology innovation, and government regulation and policies, their granger causality test found no causality running from number of subscribers to the revenue of the telecom Industry in both China and India. They however found a causality running from technological innovation to the revenue of the Telecom Industries in both countries. Shmelev (2013)18 developed a model for calculating Telecom Company’s revenue and margin indicators. The study crafted the model for calculating the revenue of Telecom companies based on the Business Metric Framework (BMF) developed by the TeleManagement Forum, a global non-profit association for service providers in the Telecommunication sector. Examining the relationship between the two categories of KPIs in the BMF, the study concluded that it is possible to  create a function depending on the target KPIs lower levels, to calculate the final financial indicator at given rates and obtain a performance management  tool based on key performance indicators.  

Mobile money, a technology-driven innovation in financial services, has profoundly penetrated the financial landscape in Sub-Saharan Africa, including banks. Yet, besides anecdotal evidence, little is known about whether mobile money adoption enhances or worsens bank performance. Combining hand-collected data with balance sheet data from Bankscope for a panel of 170 financial institutions over the period 2009-2015, we find a strong positive and significant relationship between the time elapsed since banks’ adoption of mobile money and their performance considering an array of proxies of bank profitability, efficiency and stability. In further investigations, we show how bank specialization and size alter such an association. Our results are robust to using instrumental variables, controlling for bank and macro level confounding factors, bank fixed effects and considering alternative measures of bank performance and mobile money adoption. Furthermore, we show that enhanced income diversification and broadened access to deposits are possible channels through which banks involved in mobile money improve their performance. Overall, our findings highlight the bright side of cooperation between banks and mobile network operators in the provision of mobile money.

M-PESA Tips Tips Safaricom investigates all reported cases of fraud or attempted fraud on the network; and our dedicated Fraud team works together with the relevant authorities to seek legal address where appropriate. Fraudsters are known to use tactics that take advantage of customers; they require you to provide information or do something yourself.

Check M-PESA balance When you perform an M-PESA transaction, you will receive a text message that confirms your transaction and tells you your new balance. You can also check your M-PESA balance by going to “My account” on the M-PESA phone menu.

Your M-PESA PIN is used to protect the money in your M-PESA account. You have to key in your PIN before you can perform any M-PESA transactions, so choose a PIN that you can easily remember. Use a PIN that is not easy for other people to guess, and do not share your PIN with anyone, not even Safaricom staff. You can change your PIN at any time by going to ‘My account’ on the M-PESA phone menu. 

The company also noted its performance is challenged by high transaction decline rate of 40 percent per month due to connection failure and system failure in its member banks.

Also, in its quest to become a digital bank, Carbon acquired a microfinance bank license. According to Dozie, the license means that Carbon’s customers are afforded additional protection through depositors’ insurance via the NDIC. The Nigerian Deposit Insurance Corporation, a federal insurance agency, protects depositors and guarantees the settlement of insured funds when a financial institution can no longer repay their deposits. With that in place, Dozie says the typical Carbon wallet is now a full-fledged bank account, and customers can perform transactions on the platform as they would with any bank.Like Carbon, other startups on the continent have followed suit by releasing year-on-year metrics. In recent memory, most of these startups play in the fintech and crypto-exchange space. But Carbon remains unique amongst this crop of companies as it releases both transaction stats and real insights into its financial performance.Whereas transaction stats tend to highlight a seemingly explosive year-on-year growth of a company, a comprehensive view of financials will likely show a mixed performance. For instance, Carbon generated $17.5 million in revenue for FY2019, up 68% from 2018. For that same period, it recorded a 23% decrease in its profit after tax numbers, a 222% rise in total liabilities and 107% increase in assets finishing the year off with a 6% increase in total equity.It’ll be interesting to see what these numbers look like for 2020. But that’s not the only event to keep an eye on. In addition to its $10 million Series A from SA-based Net1 UEPS Technologies and a $5million debt financing in 2019 from Lendable, Dozie says the digital bank, which also has a presence in Kenya, is ramping efforts to raise a Series B round soon to consolidate its position on the continent.

Nigerian digital bank Carbon hit $240M in payments processed last year, up 89% from 2019

In 2018, Carbon, a Nigerian fintech startup, made its financials public for the first time. Although typical for foreign private startups, it’s almost an anomaly in Africa. There have been rare cases in the past, for instance, when Rocket Internet had to include Jumia’s financials in its yearly reports after going public. At the time, the German investment outfit was a founding shareholder in the African-based unicorn.

Nigerian fintech firm Carbon — an early-stage financial services startup based in Lagos — has posted on its website financials audited by KPMG.This comes four months after the company obtained a credit rating as a pre-IPO venture. Carbon — which recently rebranded its OneFi holding company and PayLater product titles into one name — plans to continue releasing its financial results on an annual basis, co-founder and CEO Chijioke Dozie told TechCrunch.This may not be totally unheard of in other global tech markets, but for startups in Africa’s big tech hubs — such as Nigeria — it’s a rarity.One of the first glimpses into startup financials in Nigeria came when Jumia shareholder Rocket Internet went public in 2014, which required it to include limited Jumia data in its annual report. The accompanying prospectus to Jumia’s listing this year on the New York Stock Exchange offered the most expansive financial data to date on a tech venture operating in Africa.Prior to this — and still for the most part — companies in the continent’s (mostly) pre-public (earlier-stage) startup hubs — such as Nigeria — provide little to no financial performance info.“Typically, in the local market, we have not seen a lot of voluntary transparency or the availability of data,” said Lexi Novitske — a Lagos-based VC investor at Acuity Venture Partners.“Most startups are concerned such disclosure could expose losses, give market intel to competitors or attract unwanted attention from regulators. It could also lead to negative negotiation leverage if partners saw that they were making good returns.”So why’d Carbon go to the trouble of putting its pre-public accounting out in the open for anyone to see?

Clients and recruiting were two reasons. “From a customer perspective, we are trying to get people to trust us with their financial services…so they can see this is the institution I’m dealing with and this is their financial position,” explained Carbon’s Dozie.Carbon has evolved from its original focus as an online lender to offer a broader array of mobile-based financial services — including payments, investment products, credit reports and business banking services. In March, the company acquired Nigerian payment solutions company Amplify for an undisclosed amount.By stats offered by Briter Bridges and a 2018 WeeTracker survey, fintech now receives the bulk of VC capital and deal-flow to African startups, many of which are attempting to reach the continent’s large unbanked and underbanked populations.Carbon fits into that category and its CEO believes being upfront about the startup’s financial position will attract top talent. “From a recruitment perspective, we want recruits to know we have good prospects — that this is a company that’s doing well and wants to keep doing well,” said Dozie.That impression is buoyed by Carbon’s initial results, which were fairly positive for a Series A-stage startup. The company had revenues in 2018 of $10 million, according to its online annual report, and turned a profit of around $500,000.It’s helped with recruiting interest, according to Dozie, who said he’d marked an increase in candidates inquiring about open positions since the results were posted.

we don’t get considered because investors don’t really think that you can get the results or this performance in the markets that we’re in,” he added — noting that Carbon has operations in Nigeria, Ghana and South Africa and is considering expansion in Senegal, Côte d’Ivoire, DRC and Egypt.Investor Lexi Novitske thinks Carbon offering financial performance data is a good thing for Africa’s tech ecosystem. “The move builds trust from clients, partners or investors in a market where there is not a lot of openness,” she said. “I am encouraged to see how other companies will react. My hope is that more will openly report their own metrics…”Dozie says the company will continue to post audited financials on an annual basis, even if they show losses. If the startup continues to expand, attract capital and talent and grow revenues, other Nigerian fintech firms may follow suit.

The 2019 Corruption Perception Index (CPI) was released worldwide on 23 January 2020, scoring and ranking 180 countries and territories by their perceived levels of corruption.  The Index put together by Transparency International ranks countries annually by their perceived levels of corruption, as determined by expert assessments and opinion surveys.

The index foresees a range between zero (highly corrupt) and 100 (very clean), and based on these points, it ranks countries from the best performing to the worst-performing.  Since CPI is a perception index, no country will ever achieve a perfect score.  

TPAY MOBILE makes it easy for digital service providers to access over 600 million customers and accept payments across MEA and Turkey. Through one simple API integration, TPAY MOBILE’s full service mobile payment platform enables rapid business growth and drives financial inclusion.

“The introduction of these two electronic platforms is in response to the Central Bank’s challenges of financial inclusion of the citizens. The USSD and the SnapScan, which are in the testing phase, will allow people from remote locations, even without bank branches, to perform fast and safe operations”, said the Managing Director from Standard Bank.With these two platforms, as mentioned, Standard Bank also intends to boost the migration of banking transactions from branches to electronic platforms, making the bank more accessible, in a quick, convenient and safe manner from anywhere, anytime.

With these two platforms, as mentioned, Standard Bank also intends to boost the migration of banking transactions from branches to electronic platforms, making the bank more accessible, in a quick, convenient and safe manner from anywhere, anytime.

“The introduction of these two electronic platforms is in response to the Central Bank’s challenges of financial inclusion of the citizens. The USSD and the SnapScan, which are in the testing phase, will allow people from remote locations, even without bank branches, to perform fast and safe operations”, said the Managing Director from Standard Bank.

n 2012, the micro-lending institute Kiva partnered with Kenya’s Strathmore University to offer tuition loans to low-income students. The loans were crowdfunded by Kiva and distributed by Strathmore University, who selected applicants based on the criteria of having high academic performance and coming from a low-income household, among other requirements. From 2012 to 2018, Kiva fundraised USD 762,675, which was distributed to 84 students who received an average loan of USD 9,004. The program ended in 2018 because the delinquency rate had risen to 14.65%, with many students being unable to pay back their loan owing to scarce job opportunities after graduation (Kiva, 2018).

In 2012, the micro-lending institute Kiva partnered with Kenya’s Strathmore University to offer tuition loans to low-income students. The loans were crowdfunded by Kiva and distributed by Strathmore University, who selected applicants based on the criteria of having high academic performance and coming from a low-income household, among other requirements. From 2012 to 2018, Kiva fundraised USD 762,675, which was distributed to 84 students who received an average loan of USD 9,004

Robos came on the scene about a decade ago, and two early startups were Wealthfront and Betterment. Today, there are dozens of robos in the market, Fisch said. There are pure robo services, as well as those that offer the option of talking to a human advisor, with or without an extra fee. Since they’re automated, robos can more easily avoid conflicts of interest that could beset a human advisor, who might push investments that pay the highest commissions.

Artificial intelligence is changing the world of retirement planning. By using improved datasets and algorithms to efficiently deliver solutions tailored to people’s needs, AI can help them save, invest and retire better. One of the hottest trends to emerge in this area in recent years is the use of robo-advisors. These are software programs that use the data supplied by clients to create and automatically manage their investment portfolios

A consortium of international financial investors comprising the Egyptian-American Enterprise Fund (“EAEF”), Helios Investment Partners (“Helios”, acting on behalf of funds it advises) and the MENA Long-Term Value Fund (“MENA LTV”) (together, the “Consortium”) today announced it has acquired a majority stake in Fawry, the leading electronic bill presentment and payment platform in Egypt at a purchase price valuing the company at EGP 773 million, approximately US$ 100 million.Headquartered in Cairo, Fawry provides users with a secure electronic bill presentment and payment services solution, connecting consumers, merchants, governments and financial institutions on a consolidated gateway that is accessible through multiple channels, including Point of Sale (POS) machines, ATMs, post offices, online and through mobile wallets.  Since its establishment in 2009, Fawry has been at the forefront of electronic payments in Egypt, providing pioneering, innovative and convenient payment solutions to its customers. The company today processes over one million transactions a day and operates a network of over 50,000 collection points in 300 cities and suburbs across the country.

Compared to existing empirical evidence on the impacts of digital technologies on African firms, the quantitative analysis hereafter presented incorporates various novelties.

FarmDrive - EWB Canada

FarmDrive uses data analytics to connect smallholder farmers with financial institutions and credit, enabling crops and farmers to flourish. And all through a mobile phone.

FarmDrive uses data analytics and mobile technology to create financial profiles for farmers through a credit scoring model. When the financial institutions can view comprehensive profiles of a farmer’s economic performance, they are more likely to approve loans.By unlocking access to credit, FarmDrive enables smallholder farmers to access: Loans to purchase vital tools and assets. Insurance to bolster to protect against the natural seasonal vulnerabilities of farm work. Comprehensive financial profiles of their farming operations: a useful resource in scaling to service multiple partners or larger supply chains.

Fawry offers a convenient and reliable way to pay bills and other services  in multiple channels (online, using ATMs , mobile wallets and retail points)Fawry’s network of retailers includes small groceries, pharmacies and stationaries, and post-offices, all equipped with point-of-sale machines – the same ones used for credit card payments.

Based on its own-patented technology, that is fully compliant with international security standards of the ISA 27001 and PA DSS certifications, Fawry performs more than 3 million financial operations daily.Fawry services for businesses include collection services, customer acquisition, electronic cash, payment facilitation, and business-to-business collection centers.

Fawry is the Leading Egyptian Digital Transformation & E-Payments Platform, offering financial services to consumers and businesses through more than 194,000 locations and a variety of channels.Fawry offers a convenient and reliable way to pay bills and other services  in multiple channels (online, using ATMs , mobile wallets and retail points)Fawry’s network of retailers includes small groceries, pharmacies and stationaries, and post-offices, all equipped with point-of-sale machines – the same ones used for credit card payments.

MTN Ghana (Scancom PLC or MTNGH or the Company) delivered a strong performance for the year in a competitive industry, maintaining market leadership with 55.21% market share.