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Alec Baldwin received a surprise apology from American Airlines over his ejection from one of its flights -- delivered by none other than Alec Baldwin. Dropping in on "Saturday Night Live"'s "Weekend Update," the most frequent "SNL" host in the show's history played the role of Capt. Steve Rogers, supposedly the pilot of the flight delayed by Baldwin playing "Words With Friends," or being a general nuisance, depending on who's account you believe.

What's the difference between a CTO and a vice-president of engineering (VPoE)? According to Jason Hoffman and Bryan Cantrill of Joyent, the lines are blurry. At the Monki Gras conference in London on February 1st, Hoffman (CTO) and Cantrill (VPoE), shared the stage and talked about the differences in their roles. In keeping with the generally boisterous nature of Monki Gras, the conversation with Hoffman and Cantrill was a bit more bare-knuckle than your average conference presentation. Perhaps it's a result of their joint suffering under the "Somali warlord style of management" (as Hoffman put it) of Sun Microsystems.

New Post 20 hours ago KPMG's Lord Michael Hastings: Business Must Take Note of Occupy Wall Street New Post 23 hours ago Consumers Expect CEOs to Be Held Accountable and Take Action on CSR New Post 1 day ago Why Corporations With a Social Purpose Perform Better New Post 1 week ago American Ingenuity New Post 1 week ago Sustainable Consumption Is a Myth New Post 2 weeks ago Corporate Social Purpose: It's in What You Don't Sell New Post 2 weeks ago Finally, Occupy Wall Street Puts the Blame Where It Belongs: On Us New Post 2 weeks ago Occupy Wall Street: A Powerful Demand for Something New--Like This Comment 2 weeks ago Yet another point of view Paul: http://wp.me/p1IFEp-7h on Pre-Occupied With Corporate Social Responsibility New Post 3 weeks ago Pre-Occupied With Corporate Social Responsibility New Post 3 weeks ago Starbucks' Job Creation Plan New Post 3 weeks ago Stop Being Cynical About Breast Cancer New Post 4 weeks ago How Sameer Hajee Has Shed Real Light in Africa New Post 1 month ago Taking CSR to the Next Level New Post 1 month ago How A Serial Entrepreneur Found Success By Practicing Responsible Capitalism New Post 1 month ago Making Every Dollar Count: Investing for Impact and Return New Post 1 month ago The Next Global Debt Crisis New Post 1 month ago Thriving on the Value of Vice: Stop Making Too Much of CSR Comment 1 month ago Thanks for your comment. I also makes me think of the importance of [...] on A Higher Ambition for CSR: Corporate Social Purpose New Post 1 month ago A Higher Ambition for CSR: Corporate Social Purpose   *****   6   33     45   0   0   The Forbes 400 World's Billionaires Celebrity 100 World's Leading Companies more + The Forbes 400 is the definitive list of wealth in America, profiling and ranking the country's richest citizens by their estimated net worths. View complete list » #1 Bill Gates Latest News » #14 Mark Zuckerberg Latest News » #7 George Soros Latest News » #331 Stewart Rahr Latest News »

Guy Adams is The Independent's Los Angeles bureau chief. During the Olympics so far, he has carved out a nice spot on the how-much-NBC's-coverage-sucks beat. Now his Twitter account has been suspended-supposedly because NBC had it cut off after he complained

A UX strategy has four primary components: Where are you now? Define the value you're delivering to your users today, identify known issues, and explore ways your product can realize what the business hopes to achieve. Where do you want to be? Specify the purpose of what you're building and what needs it will address. Identify opportunities to enhance your product and the guiding principles that will inform product design decisions. Explore all phases of a user's interaction with your product to identify how all product components will fit together. How will you get there? Plan the development of your product to accommodate continual enhancements while maintaining cohesion across the experience. Translate your plan into tangible requirements. How will you measure success? Define what success looks like for your product and what methods will be used to validate your product's success.

"I know you're not a reader but man, you'd love this." It was pointless saying so but I couldn't help myself. I'd fallen head long again, deep into a story I didn't have to overhear or construct for myself. I was spending hours in my own little world, happily away from the enforced gaming I resisted at school - supposedly classical games that would make us better people.

Wired interview with Sherry Turkle about her new book "Alone Together." What she is talking about here (though she does not say it explicitly) is the need for fluency - to know when and why to use digital technology as opposed to just how and what. 

Winona Ryder claims that she is afraid of the Internet. While she may be partially joking about her fear that by using Google she may end up accidentally becoming part of Al Qaeda, it is an interesting example of how people's mental models can get in the way of developing digital fluency.

Recognition, one of Herzberg's motivators, is important for employees to feel they are valued. To address this, Enterprise has introduced a system called 'The Vote'. This aims to support and encourage the development of exceptional customer service. It works on the basis of co-workers providing assessment on themselves and each other. All employees in rental branches rank everyone in their team, including themselves, in terms of their customer service efforts. They provide a constructive explanation of the rankings given. These are then fed back to all employees. Read more: http://www.thetimes100.co.uk/case-study--motivation-in-action--96-384-4.php#ixzz1AEO1R3Dw

Let us face it; we, as humans, are selfish, individualists, and undoubtedly clinging to any privileges associated with power. Goodwill and sharing among peers follow Nielsen's principle, and most of us wouldn't even imagine acting differently unless oblig

In response to a flood of Facebook and YouTube videos that depict police abuse, a new trend in law enforcement is gaining popularity. In at least three states, it is now illegal to record any on-duty police officer.

Old Spice's "Smell Like a Man, Man" campaign has been a huge viral success, but has it increased sales? The answer is an emphatic yes, according to The Nielsen Co. and new data from SymphonyIRI Group. According to Nielsen, sales of Old Spice Body Wash-the line touted in the Wieden + Kennedy-created campaign-rose 11 percent over the past 12 months and since the effort broke in February, sales seem to be gaining momentum.

"Without the support of whites, organizations and educational settings will fail in their attempts to navigate and manage the complexities of diverse work forces and constituencies," said Jeffrey Sanchez-Burks, an associate professor of management and organizations at Michigan's Ross School of Business. "In the face of the dramatic projected growth in demographic diversity, such failure could have severe economic, social and political consequences. "Our research reveals that this resistance can have little to do with prejudice. Instead, it can stem from a basic human need to belong."

While this is an interesting article, i don't think it provides sufficient nuance to be useful. A person's ability to operate in a situation (their digital fluency, for example), the types of tasks that they are doing, and the intensity of the attention they need to apply in a situation should determine the degree to which they attempt to multitask. The more fluent people we've seen know when to shut down their laptop or crackberry when they know they won't be able to pay attention, and when the context calls for them to keep it open.

Sherry Turkle on the Colbert Report. I will be reading the book soon, but i presume that digitally fluent folks know how to "put technology back in its place." 

Two new reports released from Forrester explore the state of video in the enterprise. "Information Workers Are Not Quite Ready For Desktop Videoconferencing" tells us that most workers polled do not want to use desktop video conferencing. Meanwhile, the "TechRadar For Content & Collaboration Professionals: Enterprise Video, Q1 2011" report looks at video in general across the enterprise. "Although video hasn't yet taken hold as the way we communicate or work, it will play an important role in connecting the increasingly distributed workforce," says the Radar report. The reports authors cite research showing that 46% of information workers are expected to be telecommuters by 1016.

"Harvard Business Review Analytics Services has released a study on the impact of social media. Facebook, Twitter, Linkedin, blogs etc. offers organizations the chance to join conversation with millions of customers around the globe every day. But even though social media has great potential, many organizations do not properly integrate social media in their marketing and communication efforts, or only use it as a one-way communication channel instead of listening, analysing, and driving conversations. The survey was conducted among HBR magazine and newsletter subscribers during July 2010. The participating organizations were mainly based in the US and in Asia."

Many businesses have invested in multi-channel campaign management systems, giving them the ability to execute campaigns across e-mail, direct mail, and the Web seamlessly. We classify our campaigns as transactional, promotional, and experiential, among others. When we look at reports, we often compare campaign performance against previous campaigns or similar programs running in parallel. While this focus on campaign management has made e-mail one of the most profitable direct channels in the marketer's arsenal, it has clouded our view of something more important: relationship management. If e-mail marketers are focusing on campaign-level strategy and execution, who is left to focus on the broader relationship between the brand and consumer and how content, cadence, and channel preference all come together to create a relationship of trust between the brand and the consumer? Let's look at some examples of how a focus on the relationship changes the way we look at the programs we run and inevitably makes e-mail campaigns more effective.

This is worth reading and thinking about on both a governmental and at an organizational level. As elements in a system become more interdependent, and as the speed and scale of financial, informational, contractual, physical transactions between the elements of a system increase, the system can become more prone to big shocks from relatively small disruptions.  If Churchill said in the age of radio that "..A lie gets halfway around the world before the truth has a chance to get its pants on" what would he have said about organizations in the age of mobile devices, Twitter and YouTube?

In the 3 days after the Super Bowl was broadcast, the top 10 ads have earned a total of over $1 million in impressions via online video, according to a new report from Kantar Video. Volkswagen's "The Force" ad was the most popular, earning the brand $538,000 due to its successful viral strategy by launch a week before the Super Bowl and attracting heavy media coverage.