sensemaking

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Cognitive Edge is focused on rejuvenating management practices to better equip organisations when addressing intractable problems or seizing new opportunities in uncertain and complex situations. Where traditional approaches have failed to deliver success, Cognitive Edge techniques enable the emergence of fresh and insightful solutions seen from multiple perspectives.

Lately I've posted on the need for the enterprise to not use email for everything, and the enabling tools that are more appropriate, especially network centric tools that add the dimension of getting things done via informal circles without relying on just your close colleagues and your hierarchy.

People in organizations actively construct the environment that they attend

The content of Informal Coalitions is summarized below. Preface * Highlights the high failure rate of organizational change programs. * Sets out the background to, and origins of, the informal coalitions perspective. * Identifies some of the key features that distinguish Informal Coalitions from other books that repackage the more conventional approaches to organizational change. * Outlines the broad structure of the book and how readers can get the best out of it.

The Cognitive Edge weblog contains an interesting exchange on the nature and role of storytelling in organizations. It was prompted by blog author Dave Snowden's reading of an article by Gabrielle Dolan of One Thousand and One, an Australian consultancy specialising in storytelling as a tool for organisational development. Dave Snowden is well known for his work on the role of narrative and complexity theory in organizational sensemaking.

Global (e.g. organization-wide) patterns emerge from everyday 'local' (i.e. one-to-one or small-group) conversations. The more that people (in interaction) make sense of events and take action in particular ways, the more likely they are to make similar sense and take similar actions in the future. That is, from an informal coalitions perspective, these patterns are not formed by managerial dictat or design but by the nature of the everyday sensemaking that has gone before.

This project will 1. Provide useful findings about * why and how people use electronic information * how system design features affect how well systems meet the needs of users * how system design features affect the actual use of systems. 2. Apply diverse user-research interpretations to the inquiry, in order to * focus on both commonalities and diversities in findings and interpretations * develop boundary-bridging concepts that enable more effective application and collaboration in both system design and user research.

This essay discusses the notion of sensemaking, including definitions and possible applications for intelligent decision support systems. The perspectives on the notion of sensemaking are those of psychology, human-centered computing, and naturalistic decision making. The essay discusses a number of myths about sensemaking (for example, that sensemaking is merely "connecting the dots"), showing how empirical evidence about expert decision making refutes the myths.

Sensemaking involves turning circumstances into a situation that is comprehended explicitly in words and that serves as a springboard into action. In this paper we take the position that the concept of sensemaking fills important gaps in organizational theory. The seemingly transient nature of sensemaking belies its central role in the determination of human behavior, whether people are acting in formal organizations or elsewhere. Sensemaking is central because it is the primary site where meanings materialize that inform and constrain identity and action. The purpose of this paper is to take stock of the concept of sensemaking. We do so by pinpointing central features of sensemaking, some of which have been explicated but neglected, some of which have been assumed but not made explicit, some of which have changed in significance over time, and some of which have been missing all along or have gone awry. We sense joint enthusiasm to restate sensemaking in ways that make it more future oriented, more action oriented, more macro, more closely tied to organizing, meshed more boldly with identity, more visible, more behaviorally defined, less sedentary and backward looking, more infused with emotion and with issues of sensegiving and persuasion. These key enhancements provide a foundation upon which to build future studies that can strengthen the sensemaking perspective.

I was listening to Melvyn Bragg's radio program, In Our Time , this morning on my iPod. The topic was Albert Camus. In discussing his novel, The Stranger, one of the distinguished panellists felt that Camus was suggesting that meaning is not pre-inscribed in the world around us and we are continuously seeking meaning in an inherently meaningless world. I almost toppled off the step machine. Do we live in an inherently meaningless world? On first thought I think the answer is yes. The onus is on us to make sense of our world. By the way, Melvyn's podcast is a joy. I particularly like its eclectic nature. Today it's Camus, last week The Four Humours, and before that we had The Sassanian Empire, Discovery of Oxygen, Mutation and The Fibonacci Series.

The Coffee Shop as Social Gathering-Place: Chris Corrigan picks up on an idea in Architect Magazine on how coffee shops might morph into the business and community gathering places of the future. I recently predicted the end of offices, and with their demise will come a need for such f2f gathering spots, equipped with videoconferencing and screensharing and other social tools to allow others who can't attend to be part of the conversation.

a particular methodology of Brenda Dervin

Sense-Making is an approach to thinking about and implementing communication research and practice and the design of communication-based systems and activities. It consists of a set of philosophical assumptions, substantive propositions, methodological framings, and methods. It has been applied in myriad settings (e.g., libraries, information systems, media systems, web sites, public information campaigns, classrooms, counseling services, and so on), at myriad levels (e.g., intrapersonal, interpersonal, small group, organizational, mass, national, global), and within myriad perspectives (e.g., constructivist, critical, cultural, feminist, postmodern, communitarian). The approach has been developed by Brenda Dervin and is being expanded, transformed, and enriched daily by the efforts of some 100-plus persons worldwide (academics and practitioners, teachers and students). This web site is designed to provide access to these efforts and links to those who are involved. On this site, Sense-Making (capitalized) refers to the methodology; sense-making (not capitalized) refers to the phenomena of making and unmaking of sense.

The relationship among data, information and knowledge is often depicted as a pyramid. With data at the base, it's converted to information and information converted to knowledge. This metaphor of a pyramid or ladder to explain these concepts is unhelpful because you start to believe one is better than the other and there is a tendency to extrapolate to the next level believing that knowledge is simply extrapolated to form wisdom-I have even heard people talk about wisdom management. My two days at the meaning making symposium has helped me see this relationship differently, that is, viewing data, information and knowledge as a system.

Collaborative tagging describes the process by which many users add metadata in the form of keywords to shared content. Recently, collaborative tagging has grown in popularity on the web, on sites that allow users to tag bookmarks, photographs and other content. In this paper we analyze the structure of collaborative tagging systems as well as their dynamical aspects. Specifically, we discovered regularities in user activity, tag frequencies, kinds of tags used, bursts of popularity in bookmarking and a remarkable stability in the relative proportions of tags within a given url. We also present a dynamical model of collaborative tagging that predicts these stable patterns and relates them to imitation and shared knowledge.

There is a revolution happening on the Internet that is alive and building momentum with each passing tag. With the advent of social software and Web 2.0, we usher in a new era of Internet order. One in which the user has the power to effect their own online experience, and contribute to others'. Today, users are adding metadata and using tags to organize their own digital collections, categorize the content of others and build bottom-up classification systems. The wisdom of crowds, the hive mind, and the collective intelligence are doing what heretofore only expert catalogers, information architects and website authors have done. They are categorizing and organizing the Internet and determining the user experience, and it's working. No longer do the experts have the monopoly on this domain; in this new age users have been empowered to determine their own cataloging needs. Metadata is now in the realm of the Everyman.

People are changing the way that they consume online information, as well as their expectations about its delivery. The social nature of the Web brings with it an expectation of interaction with information and modern Web design is reflecting that. There are now alternate forms of navigation including the ability to browse by user, tag clouds, tabbed navigation etc. Advances in technology along with these shifts in user expectations are affecting the way that information is laid out on a webpage. Today's websites are aiming for intuitive and usable interfaces which are continuously evolving in response to user needs. Website designers are approaching information design differently and designing simple, interactive websites which incorporate advancements in Web interface design, current Web philosophies, and user needs. Information design for the New Web is simple, it is social, and it embraces alternate forms of navigation.

Tell us what you care about and we'll build a page for you. Was: BlueDot