Group items tagged customers - ROI of Social Media

It's Not All About You: How to Strengthen Your Customers' Experience | MarketingProfs D... - 0 views

www.mpdailyfix.com/then-your-customers-experience

social media facebook twitter foursquare youtube best practice

shared by Steven Groves on 18 Mar 11 - No Cached

Steven Groves on 18 Mar 11

Customer experience matters. It matters for satisfaction and advocacy. Research found that organizations that have a well-understood definition of customer experience are twice as likely to beat their profit targets than those that do not.

<div class="cArrow"> </div><div class="cContentInner">Customer experience matters. It matters for satisfaction and advocacy. Research found that organizations that have a well-understood definition of customer experience are twice as likely to beat their profit targets than those that do not.</div>

...

Cancel
Steven Groves on 18 Mar 11

If you want to use these four platforms (Facebook, Twitter, FourSquare & YouTube) to connect to the audience, these are tip you will find useful

<div class="cArrow"> </div><div class="cContentInner">If you want to use these four platforms (Facebook, Twitter, FourSquare & YouTube) to connect to the audience, these are tip you will find useful</div>

...

Cancel

Why Have a Virtual Receptionist? - 0 views

Emenac Incorporated on 20 Nov 12

Business owners take all possible steps to ensure customer satisfaction. One of the most successful and recommended strategies in this regard is to begin with a virtual receptionist service. This service brings in extra representatives for a business and eases the lives of the customers. When the customers have questions or queries to be answered or any problems to be solved, they try to reach the authoritative body telephonically and it is not uncommon for them for not having to been able to do so. This is where the need for virtual receptionists comes in. Virtual receptionists are basically persons who work for the customer support but do not work from the office or any specified location.

<div class="cArrow"> </div><div class="cContentInner">Business owners take all possible steps to ensure customer satisfaction. One of the most successful and recommended strategies in this regard is to begin with a virtual receptionist service. This service brings in extra representatives for a business and eases the lives of the customers. When the customers have questions or queries to be answered or any problems to be solved, they try to reach the authoritative body telephonically and it is not uncommon for them for not having to been able to do so. This is where the need for virtual receptionists comes in. Virtual receptionists are basically persons who work for the customer support but do not work from the office or any specified location.</div>

...

Cancel

Turning Consumers into Customers - 0 views

blogs.hbr.org/...ng_consumers_into_custome.html

business strategy consumers customers Doc Searles Harvard Business Review

shared by Steven Groves on 12 Apr 12 - No Cached

Steven Groves on 12 Apr 12

How do you feel about being a product? or being sold to advertisers? Doc Searls talks about how the transition will occur as consumers become customers in the VRM age

<div class="cArrow"> </div><div class="cContentInner">How do you feel about being a product? or being sold to advertisers? Doc Searls talks about how the transition will occur as consumers become customers in the VRM age</div>

...

Cancel

The Dumbest Idea In The World: Maximizing Shareholder Value - 0 views

www.forbes.com/...-the-dumbest-idea-in-the-world

strategy marketing business shareholder forbes

shared by Steven Groves on 27 Dec 11 - No Cached

Steven Groves on 27 Dec 11

A bit lengthy, but a great idea that I believe will see manifestations for marketers in the coming years. If we humanized execs, focused on customers and put 'maximizing shareholder value' in proper priority - what would happen? Things like Apple and Zappos woul d happen

<div class="cArrow"> </div><div class="cContentInner">A bit lengthy, but a great idea that I believe will see manifestations for marketers in the coming years. If we humanized execs, focused on customers and put 'maximizing shareholder value' in proper priority - what would happen? Things like Apple and Zappos woul d happen</div>

...

Cancel

Marketers fail to prove worth: News from Warc.com - 0 views

www.warc.com/...eters_fail_to_prove_worth.news

marketers #ROISM marketing

shared by Steven Groves on 16 Jun 11 - No Cached

Steven Groves on 16 Jun 11

"Some 73% agreed marketers "lack business credibility" and are unable to prove if their activity boosts prospect levels, customer demand, conversion rates, sales and category share."

<div class="cArrow"> </div><div class="cContentInner">"Some 73% agreed marketers "lack business credibility" and are unable to prove if their activity boosts prospect levels, customer demand, conversion rates, sales and category share."</div>

...

Cancel
Steven Groves on 16 Jun 11

Will marketers and business agree to invest in measurement to help correct this stat?

<div class="cArrow"> </div><div class="cContentInner">Will marketers and business agree to invest in measurement to help correct this stat?</div>

...

Cancel

Payday Advance - 3 views

Online Loan Resources is a faxless payday loan resources and financial services portal plus an online directory for financial products and services. We have every kind of quick cheap online loan i...

started by clariene Austria on 17 Apr 12 no follow-up yet

Customer Relationships - Seven Tips for Forging an Appropriate Online Apology : Marketi... - 0 views

www.marketingprofs.com/...-an-appropriate-online-apology

social media marketing strategy apology #ROISM

shared by Steven Groves on 05 Jan 12 - No Cached

Steven Groves on 05 Jan 12

All a part of a Crisis Response Policy in Social - what's yours look like? 1. Typo? Start typing 2. There's no easy way out... so grovel 3. Stop the buck here 4. Don't leave anyone out 5. Have the top dog sign it 6. Compensate 7. Encourage communication

<div class="cArrow"> </div><div class="cContentInner">All a part of a Crisis Response Policy in Social - what's yours look like? 1. Typo? Start typing 2. There's no easy way out... so grovel 3. Stop the buck here 4. Don't leave anyone out 5. Have the top dog sign it 6. Compensate 7. Encourage communication</div>

...

Cancel

Group items tagged