Oracle Media Resource

Bellevue University, Kentucky State University, San Bernardino Community College District, and Vanderbilt University selected Oracle Cloud to ensure operational excellence and student success by transforming the way these institutions conduct business and serve their constituents-from faculty and staff to students.

Bellevue University, Kentucky State University, San Bernardino Community College District, and Vanderbilt University selected Oracle Cloud to ensure operational excellence and student success by transforming the way these institutions conduct business and serve their constituents-from faculty and staff to students.

News, voices and jobs for education professionals. Optimized for your mobile phone.

News, voices and jobs for education professionals. Optimized for your mobile phone.

While it may have taken some time for organizations to realize the full impact of being more customer-centric, including the empowerment of their employees with the right tools, the good news in the report is that 84 percent of respondents say their organization have experienced a trend toward customers wanting a more individualized experience and 70 percent have experienced this trend from employees. The not so good news is that fewer than 20 percent give their organization an 'A' in its ability to offer those experiences.

While it may have taken some time for organizations to realize the full impact of being more customer-centric, including the empowerment of their employees with the right tools, the good news in the report is that 84 percent of respondents say their organization have experienced a trend toward customers wanting a more individualized experience and 70 percent have experienced this trend from employees. The not so good news is that fewer than 20 percent give their organization an 'A' in its ability to offer those experiences.

Most organizations are highly attuned to the need to deliver personalized services, but also know that so far they've missed the mark, Oracle survey finds.

Most organizations are highly attuned to the need to deliver personalized services, but also know that so far they've missed the mark, Oracle survey finds.

Doug Suriano, senior vice president and general manager, Oracle Communications, discusses the ERA I research released today with Don Witt of The Channel Daily News by TelecomReseller.  With input f…

Doug Suriano, senior vice president and general manager, Oracle Communications, discusses the ERA I research released today with Don Witt of The Channel Daily News by TelecomReseller.  With input f…

"Today, whether shopping for an item, making reservations, examining a bill, evaluating projects, or viewing medical information, the digital age has brought us to a point where we now expect the ability to make real-time decisions, transact, and customize options at the tap of the screen. In the new service-driven economy, innovative enterprises must focus on two things: taking care of their customers and taking care of their employees," said Bob Weiler, executive vice president, Global Business Units, Oracle.

"Today, whether shopping for an item, making reservations, examining a bill, evaluating projects, or viewing medical information, the digital age has brought us to a point where we now expect the ability to make real-time decisions, transact, and customize options at the tap of the screen. In the new service-driven economy, innovative enterprises must focus on two things: taking care of their customers and taking care of their employees," said Bob Weiler, executive vice president, Global Business Units, Oracle.

Retailers estimate they could earn an extra 10% in revenue - which translates into $100 million annually for a $1 billon company - by offering customers and employees a highly individualized experience.

Helzberg Diamonds knows its clientele expects quality, both in merchandise and in the service they receive. So the Kansas City-based, 230-plus-store specialty jewelry retailer is implementing Oracle Retail XStore POS software, as well as other third-party customer engagement and payment processing technology. With retail system integration services provider BTM Global handling all implementation, Helzberg will obtain point-to-point encryption, tokenization and EMV certification.

Helzberg Diamonds knows its clientele expects quality, both in merchandise and in the service they receive. So the Kansas City-based, 230-plus-store specialty jewelry retailer is implementing Oracle Retail XStore POS software, as well as other third-party customer engagement and payment processing technology. With retail system integration services provider BTM global handling all implementation, Helzberg will obtain point-to-point encryption, tokenization and EMV certification.

Jewelry retailer Helzberg Diamonds is implementing Oracle Retail xStore to meet customers' demand for "commerce anywhere," and to achieve improved ease of use and productivity of the POS system will give customers a more seamless check-out experience.

In a No Jitter interview, Doug Suriano, SVP and GM, gives a preview of his morning keynote, shares strategic vision.

In a No Jitter interview, Doug Suriano, SVP and GM, gives a preview of his morning keynote, shares strategic vision.

I've got things like communications APIs and team collaboration high on my watch list. What about you?

I've got things like communications APIs and team collaboration high on my watch list. What about you?

And with those plans on the horizon, it was announced on Thursday that Asos has turned to Oracle Retail to provide the organisation with a suite of tools that it is hoped will result in the implementation of integrated, systemised processes that boost buying, stock management and merchandising decision-making. Since launching in 2000, Asos has developed into a business that ships to over 190 countries and territories around the world, and it has identified Oracle as a key planning partner for optimising growth across these international markets.