Oracle Media Resource

Retailers estimate they could earn an extra 10% in revenue - which translates into $100 million annually for a $1 billon company - by offering customers and employees a highly individualized experience.

"Today, whether shopping for an item, making reservations, examining a bill, evaluating projects, or viewing medical information, the digital age has brought us to a point where we now expect the ability to make real-time decisions, transact, and customize options at the tap of the screen. In the new service-driven economy, innovative enterprises must focus on two things: taking care of their customers and taking care of their employees," said Bob Weiler, executive vice president, Global Business Units, Oracle.

"Today, whether shopping for an item, making reservations, examining a bill, evaluating projects, or viewing medical information, the digital age has brought us to a point where we now expect the ability to make real-time decisions, transact, and customize options at the tap of the screen. In the new service-driven economy, innovative enterprises must focus on two things: taking care of their customers and taking care of their employees," said Bob Weiler, executive vice president, Global Business Units, Oracle.

Doug Suriano, senior vice president and general manager, Oracle Communications, discusses the ERA I research released today with Don Witt of The Channel Daily News by TelecomReseller.  With input f…

Doug Suriano, senior vice president and general manager, Oracle Communications, discusses the ERA I research released today with Don Witt of The Channel Daily News by TelecomReseller.  With input f…

Most organizations are highly attuned to the need to deliver personalized services, but also know that so far they've missed the mark, Oracle survey finds.

Most organizations are highly attuned to the need to deliver personalized services, but also know that so far they've missed the mark, Oracle survey finds.

While it may have taken some time for organizations to realize the full impact of being more customer-centric, including the empowerment of their employees with the right tools, the good news in the report is that 84 percent of respondents say their organization have experienced a trend toward customers wanting a more individualized experience and 70 percent have experienced this trend from employees. The not so good news is that fewer than 20 percent give their organization an 'A' in its ability to offer those experiences.

While it may have taken some time for organizations to realize the full impact of being more customer-centric, including the empowerment of their employees with the right tools, the good news in the report is that 84 percent of respondents say their organization have experienced a trend toward customers wanting a more individualized experience and 70 percent have experienced this trend from employees. The not so good news is that fewer than 20 percent give their organization an 'A' in its ability to offer those experiences.

News, voices and jobs for education professionals. Optimized for your mobile phone.

News, voices and jobs for education professionals. Optimized for your mobile phone.

Bellevue University, Kentucky State University, San Bernardino Community College District, and Vanderbilt University selected Oracle Cloud to ensure operational excellence and student success by transforming the way these institutions conduct business and serve their constituents-from faculty and staff to students.

Bellevue University, Kentucky State University, San Bernardino Community College District, and Vanderbilt University selected Oracle Cloud to ensure operational excellence and student success by transforming the way these institutions conduct business and serve their constituents-from faculty and staff to students.

Enterprises using the Oracle Cloud have a new option for integrating elements of their voice and mission-critical applications. This morning, Vonage added its gUnify Connector to the Oracle Cloud Marketplace.

Enterprises using the Oracle Cloud have a new option for integrating elements of their voice and mission-critical applications. This morning, Vonage added its gUnify Connector to the Oracle Cloud Marketplace.

T-Mobile COO Mike Sievert notes the carrier's current challenge is getting out the word on its increased network coverage.

T-Mobile COO Mike Sievert notes the carrier's current challenge is getting out the word on its increased network coverage.

TWC Wi-Fi business remains the cable giant's wireless broadband offering of choice, and notes long-running competition has made it better.

TWC Wi-Fi business remains the cable giant's wireless broadband offering of choice, and notes long-running competition has made it better.

At this week's Oracle Industry Connect event, a State Farm senior network architect shared his perspective on cloud communications and more.

At this week's Oracle Industry Connect event, a State Farm senior network architect shared his perspective on cloud communications and more.

Enterprise IT needs are quickly changing to favor data analytics and cloud-computing as businesses look to quickly adopt a customer-centric model.

Enterprise IT needs are quickly changing to favor data analytics and cloud-computing as businesses look to quickly adopt a customer-centric model.

Established in 2006, Covalense is a well-recognised and reliable IT transformation partner to their clients. They have a diversified, highly trained and motivated talent pool of people working cohe…

Established in 2006, Covalense is a well-recognised and reliable IT transformation partner to their clients. They have a diversified, highly trained and motivated talent pool of people working cohe…

Let's talk use cases, not technology ins and outs.

Let's talk use cases, not technology ins and outs.