Converge - Student Mobile Services Should be More User-Friendly, Survey Says - 0 views
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Oracle Higher Education on 05 Sep 12The August 28 edition of Converge includes the following article highlighting the results of Oracle's "Making the Grade: Optimizing the Higher Education Student Experience" report. The article notes the report found that more than half of students surveyed agreed that their college or university meets their customer service expectations, particularly in the areas of system availability and ease of information access. The article also notes that three areas need improvement: mobile readiness, service personalization, and information security.