Group items tagged

Content is made of people: from ECM to E2.0 Der Vortragende Lee Bryant ist CEO von Headshift aus London. Sein Vortrag beschäftigt sich mit der Transition von Enterprise Content Management zum Enterprise 2.0.

Bryants Herangehensweise an Enterprise 2.0 fasst er mit folgenden Punkten zusammen: Public feeds & flows: internal and external RSS, feeds based on subjects, persons, group or search Bookmarks & tags: people store, share, tag, vote or comment on useful links and news Blogs & social bookmarks: social objects shared within networks and discussed in blogs Group collaboration: intimate groups/teams organize knowledge in wikis and group systems personal tools: organise your “stuff” by tags; arrange in a portal; manage networks and feeds Dabei geht es ihm vor allem auch darum, diese Dinge als Stimulanz für die pragmatische Umsetzung der alltäglichen - geschäftskritischen - Aufgaben einzusetzen.

Lee Bryant stellt kurz die wichtigsten Vertreter der Enterprise 2.0 Tools vor, die wir auch hier beschrieben haben. Dabei spielt auch Atlassian Confluence eine Rolle. Microsoft Sharepoint kommt bei ihm aber eher schlecht weg, was die Akzeptanz als Enterprise 2.0 Plattform angeht.

Post Wide Web: Das Intranet der Schweizerischen Post

Social Computing bei MLP Finanzdienstleistungen

Einsatz eines Unternehmens-Wikis für das Wissensmanagement am Beispiel von IT-Delivery-Prozessen der REVACOM GmbH

There were wikis for different practice groups and they were searchable.

Their early success created a big demand. Every group wanted wikis. Updating was given to assistants, clerks & associates. However the technology was not perfect. You had to sign on separately for each wiki and they were creating silos of information. To solve this issue they looked at a number of enterprise tools and found most too feature rich and complex for lawyers to use them.

They went with Thought Farmer for its simplicity and ease of interface. (see my review - ThoughtFarmer – Intranet 2.0). It has Web 2.0 features – staff profile, tagging, RSS, social networking, email publishing, - also search with relevancy ranking.

The presenter’s thoughts on lessons learned include: select an easy to use tool, do not force participation, transfer the process of updating to groups and develop a process for each group. You should also offer training and share success stories. They held individual training in 10 to 15 minute sessions.

They have found that not all users will be active contributors and the ROI is hard to measure. The tool should also be more Blackberry friendly. However, overall it seems to be a great success.

John outlined some specifics of the firm’s KM Strategy. The three primary prongs of their plan were an effective Document Management System (DMS); a way to manage precedents; and good DMS search.

They chose Interwoven for their DMS and adopted a unified “folder structure” as a way of fostering collaboration between practice groups.

For their search, they used comments from focus groups and the strategic plan to develop a 100-feature set of requirements, with each of the requirements weighted ranking from 1-5. Despite the extensive quantitative work, the two competitors, Recommind and Interwoven Universal Search (IUS), came out with an identical ranking. They went with IUS because of its tighter integration with Interwoven. John mentioned that Recommind did a better job of expertise identification, but that this feature was less important to them as a one-office shop.

Microsoft estimates MOSS pricing at $US4,424 for a server license and $US94 per client access license (in the U.S.).

MOSS' capabilities range from basic collaboration to portal creation and business intelligence content management. Yet MOSS' breadth is both too much and not enough for some midmarket users.

While the portal capabilities in MOSS are mature, for example, some companies are holding off on what they perceive as less-developed features in the suite, such as social networking, enterprise search and Web content management capabilities. These companies are waiting until Microsoft releases the next version, Koplowitz said.

Another potential drawback is a dearth in skill sets, as well as a lack of SharePoint documentation coming from Microsoft

On the surface, SharePoint is easy to get off the ground, but he said he's finding that people quickly get in over their heads.

Although SharePoint appears to be on a lot of CIOs' agendas, midmarket businesses have plenty of other choices.

There's integration with enterprise content management systems.

There are also third-party add-ons

Open Text Corp., with its ECM suite, is another company that both competes and integrates with SharePoint.

Competing products and vendors in the Web 2.0 space include Jive Software's Clearspace business social community software, which has customers in the midsized market, and Atlassian Software Systems Pty Ltd. and Socialtext Inc. These started out as wikis but are broadening their community-based collaborative offerings.

Group blogs facilitate discussion

Wikis organise information

RSS feeds constitutes the backbone

Consumption of information: personalising according to need

Aggregated bookmarks works as a recommendations engine

Personal and aggregated tagging make connections visible

Social network profiles adds a human touch and transparency

Better communication = A more profitable organisation

Enterprise wikis are often used for: collaboratively building documentation creating and maintaining knowledge bases project management gathering tacit knowledge (knowledge not related to any specific project but essential to getting things done in an organization) meeting management, from agenda to minutes and action items. Generally, an enterprise wiki will be used in a much wider variety of ways than an Internet wiki, because it is intended to support the wide-ranging needs of the people within an organization.

On an enterprise wiki, the contribution level is much higher based on the fact that people are contributing as part of the daily course of their work,