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Lars Bauer

Portals and KM: Wikis in Knowledge Management at Law Firms - Part One: ThoughtFarmer Ex... - 0 views

billives.typepad.com/...wikis-in-knowle.html

ThoughtFarmer case-studies enterprise2.0 intranet2.0 intranets law-firms wikis

shared by Lars Bauer on 07 Jan 09 - Cached
  • following session about wikis use in law firms, primarily for knowledge management. It was led by two experienced knowledge management professionals with major firms. They shared their experiences within their firms.
  • The first example was a Canadian law firm with 100 lawyers and 100 support staff. Prior to the wiki, documents were stored individually in folders on a shared drive with no consistency.
  • They were already using Domino so they choose the Domino wiki for their initial effort.
  • ...5 more annotations...
  • There were wikis for different practice groups and they were searchable.
  • Their early success created a big demand. Every group wanted wikis. Updating was given to assistants, clerks & associates. However the technology was not perfect. You had to sign on separately for each wiki and they were creating silos of information. To solve this issue they looked at a number of enterprise tools and found most too feature rich and complex for lawyers to use them.
  • They went with Thought Farmer for its simplicity and ease of interface. (see my review - ThoughtFarmer – Intranet 2.0). It has Web 2.0 features – staff profile, tagging, RSS, social networking, email publishing, - also search with relevancy ranking.
  • The presenter’s thoughts on lessons learned include: select an easy to use tool, do not force participation, transfer the process of updating to groups and develop a process for each group. You should also offer training and share success stories. They held individual training in 10 to 15 minute sessions.
  • They have found that not all users will be active contributors and the ROI is hard to measure. The tool should also be more Blackberry friendly. However, overall it seems to be a great success.
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