Knowledge Management specialists within firms work
hard to set up and maintain KM technology, but without grassroots
adoption, many KM initiatives languish from lack of use. Placing the
emphasis on technology, rather than user behavior, tends to distract
from the real barrier to adoption: Attorneys and staff simply don't see
enough individual value to take time away from urgent (and billable)
day-to-day activities to complete additional tasks required by a
separate knowledge management tool.