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"Some have argued for much greater policing of content online, and companies like Facebook, YouTube, and Twitter have talked about hiring thousands to staff up their moderation teams.8 8. April Glaser, Want a Terrible Job? Facebook and Google May Be Hiring,Slate (Jan. 18, 2018), https://slate.com/technology/2018/01/facebook-and-google-are-building-an-army-of-content-moderators-for-2018.html (explaining that major platforms have hired or have announced plans to hire thousands, in some cases more than ten thousand, new content moderators).On the other side of the coin, companies are increasingly investing in more and more sophisticated technology help, such as artificial intelligence, to try to spot contentious content earlier in the process.9 9. Tom Simonite, AI Has Started Cleaning Up Facebook, But Can It Finish?,Wired (Dec. 18, 2018), https://www.wired.com/story/ai-has-started-cleaning-facebook-can-it-finish/.Others have argued that we should change Section 230 of the CDA, which gives platforms a free hand in determining how they moderate (or how they don't moderate).10 10. Gohmert Press Release, supra note 7 ("Social media companies enjoy special legal protections under Section 230 of the Communications Act of 1934, protections not shared by other media. Instead of acting like the neutral platforms they claim to be in order obtain their immunity, these companies have turned Section 230 into a license to potentially defraud and defame with impunity… Since there still appears to be no sincere effort to stop this disconcerting behavior, it is time for social media companies to be liable for any biased and unethical impropriety of their employees as any other media company. If these companies want to continue to act like a biased medium and publish their own agendas to the detriment of others, they need to be held accountable."); Eric Johnson, Silicon Valley's Self-Regulating Days "Probably Should Be" Over, Nancy Pelosi Says, Vox (Apr. 11, 2019), https:/

"After a decade or so of the general sentiment being in favor of the internet and social media as a way to enable more speech and improve the marketplace of ideas, in the last few years the view has shifted dramatically-now it seems that almost no one is happy. Some feel that these platforms have become cesspools of trolling, bigotry, and hatred.1 1. Zachary Laub, Hate Speech on Social Media: Global Comparisons, Council on Foreign Rel. (Jun. 7, 2019), https://www.cfr.org/backgrounder/hate-speech-social-media-global-comparisons.Meanwhile, others feel that these platforms have become too aggressive in policing language and are systematically silencing or censoring certain viewpoints.2 2. Tony Romm, Republicans Accused Facebook, Google and Twitter of Bias. Democrats Called the Hearing 'Dumb.', Wash. Post (Jul. 17, 2018), https://www.washingtonpost.com/technology/2018/07/17/republicans-accused-facebook-google-twitter-bias-democrats-called-hearing-dumb/?utm_term=.895b34499816.And that's not even touching on the question of privacy and what these platforms are doing (or not doing) with all of the data they collect."

"Racists on the notorious troll site 4chan are using a powerful new and free AI-powered image generator service offered by Microsoft to create antisemitic propaganda, according to posts reviewed by Bellingcat. Users of 4chan, which has frequently hosted hate speech and played home to posts by mass shooters, tasked Bing Image Creator to create photo-realistic antisemitic caricatures of Jews and, in recent days, shared images created by the platform depicting Orthodox men preparing to eat a baby, carrying migrants across the US border (the latter a nod to the racist Great Replacement conspiracy theory), and committing the 9/11 attacks."

"The dark forest theory of the web points to the increasingly life-like but life-less state of being online. Most open and publicly available spaces on the web are overrun with bots, advertisers, trolls, data scrapers, clickbait, keyword-stuffing "content creators," and algorithmically manipulated junk. It's like a dark forest that seems eerily devoid of human life - all the living creatures are hidden beneath the ground or up in trees. If they reveal themselves, they risk being attacked by automated predators."

"Kafaar was inspired to turn the tables on telephone fraudsters after he played a "dad's joke" on a scam caller in front of his two kids while they enjoyed a picnic in the sun. With inane chatter, he kept the scammer on the line. "The kids had a very good laugh," he says. "And I was thinking the purpose was to deceive the scammer, to waste their time so they don't talk to others. "Scamming the scammers, if you like." The next day he called his team from the university's Cyber Security Hub in. There must be a better way than his "dad joke" method, he thought. And there had to be something smarter than a popular existing piece of technology - the Lennybot. Before Malcolm and Ibrahim, there was Lenny. Lenny is a doddery, old Australian man, keen for a rambling chat. He's achatbot, designed to troll telemarketers. With a thready voice, tinged with a slight whistle, Lenny repeats various phrases on loop. Each phrase kicks in after 1.5 seconds of silence, to mimic the rhythm of a conversation."

"Goodreads stagnates even as its near-monopoly persists, a wedding of the worst excesses of online commenting, fiction fandom and tech-biz social engineering. The lies, the insecure hatereaders, the impassive tolerance of toxic behavior-all are brought to bear, without mercy, on authors at the precarious margins of career security. And after all that, it's all but useless as a discovery service. At The New Stateman, Sarah Manavis hopes that its "reign of terror" will soon come to an end."

"One of the problems with The Social Dilemma is that it supposes that tech did what it claims it did - that these are actually such incredible geniuses that they figured out how to use machine learning to control minds. And that's the problem - the mind control thing they designed to sell you fidget spinners got hijacked to make your uncle racist. But there's another possibility, which is that their claims are rubbish. They just overpromised in their sales material, and that what actually happened with that growth of monopolies and corruption in the public sphere made people cynical, angry, bitter and violent. In which case the problem isn't that their tools were misused. The problem is that the structures in which those tools were developed are intrinsically corrupt and corrupting."