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"Such service workers are, according to Hochschild, practising emotional labour. We have long embraced the classist trope "the customer is always right", an ethos that belittles the agency, esteem and principles of many."

"This is the dark, flamboyant humour beloved of the "stan" culture of pop superfans, and in this case, quite funny. But another attack on Jillian Mapes, Pitchfork's reviewer, was very serious: "Contact info both old and current was leaked, down to a photo of my home," she wrote on Twitter. "I've gotten too many emails saying some version of, 'you are an ugly fat bitch who is clearly jealous of Taylor, plz die' … It sucks to be scared of every person milling about outside or feel like you can't answer the phone." Her overwhelmingly positive review nevertheless tarnished the numerical perfection conferred by Metacritic, hence the attack."